Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise-level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

**
As a Kinsta Support Engineer you will:**

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This role's shift need is Saturday to Tuesday, 4pm-2am UTC (our team uses UTC for scheduling). 

**
Requirements**

• The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
• Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
• We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

**
All of our Support Engineers must meet the following core requirements:**

• Completely fluent in English with excellent written communication skills.
• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
• A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
• Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

**
Bonus points:**

• Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
• Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

**
Benefits:**

• This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
• Fully remote culture with a globally distributed, international team
• In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
• This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
• We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

• Act as the first point of contact for all internet leads through texting according to predefined processes.

• Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.

• Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.

• Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.

• Consistently follow up on all viable leads that are unresponsive, following predefined texting plans.

• Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.

• Collaborate with other Concierge team members to achieve overall team goals.

• Exceptional written communication skills.

• Experience in a customer facing role.

• Experience in a collaborative environment.

• The ability to form client relationships quickly.

• Excellent time management skills and the ability to multitask effectively.

• Strong attention to detail and the ability to follow processes 100% of the time.

• Experience in a remote, self-directed environment.

• An understanding of or interest in the real estate industry is not required but is highly encouraged!

• All backgrounds encouraged to apply! (Sales, client management, hospitality, marketing, tech, etc.) 

• Fluency in Spanish a plus

• Shifts available 24/7

• Shifts are generally 4-6 hours at a time 

• At least one 4-6 hour weekend shift per week is required

• Must have capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending upon business needs

• Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule 

• Regular, consistent, and punctual attendance is required 

• High school diploma or GED equivalent 

• Be at least 18 years of age

• Pass a post offer pre-employment background check

• Be authorized to work in the US

• Must be able to be stationary while sitting at a computer for longer periods of time

• Quiet workspace that is conducive to successfully performing in the role in a remote capacity

• Typing speed of at least 50 WPM with 100% accuracy

• Tech savvy

• Personal computer (with webcam) with Google Chrome browser

• Secure internet connection (minimum of 40 mbps download, 10 mbps upload)

• This is a 100% remote role, but you must live in one of the following states to be considered: AL, FL, GA, KY, NV, NC, SC, TX, VA, WI

• 8 GB of RAM

• Intel i5/AMD Ryzen 5 processor

• Wired internet connection 

• Experience with Google tools

• Experience with database management software or systems

• Start by applying today and uploading your resume.

• Remember to answer the application questions as thoroughly as possible.

• Qualified candidates will be invited to complete our approximately 15 minute online assessment so we can get to know you better. This includes a one-way video interview. 

• The final step will be a short phone call with our Recruiting Manager.

• If you're a great fit, we'll make you an offer and have you join our next paid training opportunity!

• $11/hour; paid weekly

• Work from the comfort of your home

• 401(k) plan - eligible to enroll on day one, with employer matching

• Wellness incentives and gym discounts **

• Paid training 

• Growth opportunities

• Company culture that is guided by our core values that thrives on passion and innovation

Mission

As a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don't let the word "Support" fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you'll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.

Successful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

In a given day you might:

• Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
• Diagnose, debug and document issues in both applications and systems.
• Deploy and configure cloud infrastructure resources.
• Troubleshoot, reproduce and report bugs.
• Become a product expert and work toward improving our customer facing documentation.
• Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, ZenDesk.
• Participate in training teammates.

Qualifications

• 3+ years combined of:
• Linux system administration.
• Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)
• Experience using git
• Managing DNS
• Functional knowledge of TLS and encryption.
• Demonstrating exceptional communication skills to provide clear and empathetic customer support.

This is a remote job. Work from anywhere!

We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you'll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

About Platform.sh

Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.

We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.

We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.

**
About SureSwift Capital
**

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 90+ people in 14 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

**
About Cross Sell:
**

Cross Sell is a Shopify app that allows Shopify stores to cross-sell other store products to existing customers while they are browsing. The customers are Shopify storerunners and have 4.9 stars on the Shopify app store with over 800 reviews.

**
About Back In Stock:
**

Back in Stock is an e-commerce plugin/app for online stores built with the e-commerce platform Shopify. This app prevents businesses from losing sales when their inventory runs out. The Back in Stock app enables businesses to get their customers to sign up to receive an automatic "back in stock" email alert when products that were previously out of stock are restocked.

**
Your Daily Challenges
**

Your day to day activities as a Technical Customer Happiness Specialist for Cross Sell and Back In Stock will look something like this:

• Triage tickets every morning, review and respond in an accurate, effective, and timely manner while following team SLA's and best practices.
• Each day you’ll work with your development team on any tickets that require their input.
• Perform minor code updates to resolve bug tickets with the guidance of the developer team lead.
• Customize Shopify customers’ theme scripts to work smoothly with Cross Sell and Back In Stock.
• You'll also collab with your Product Manager to improve the customer experience
• At the end of each month, you’ll track and report your success.

**
Your Experience
**

• 2+ years experience in online customer service
• Experience working in an entrepreneurial/startup environment
• Experience working with remote teams
• 2+ years working on backend coding languages (PHP, Ruby, Python)
• 2+ years customizing CSS in a professional environment
• 2+ years performing application code bug fixes with a professional dev team.
• 2+ years of Git experience

**
Your Compensation
**

Compensation varies with experience and qualifications. This job is a remote / work from home position for 40 hours per week.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

We have been a 100% remote-first company since 2014. Our headquarters are in Washington DC.

🎥 What are we doing at Uscreen? 

Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 100+ employees over the last year — with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds-of-millions of dollars in revenue doing it.

🚀 What you’ll do

• Craft high quality, easy-to-follow content for our Help Center
• Quickly grasp, distill, and translate technical features and workarounds into a format that is easily digestible for clients of all technical levels
• Remain up-to-date with our constant product updates and proactively update help guides based on priority
• Maintain a meticulous, methodical organizational system for prioritizing both updated and new help guides
• Meet or exceed content creation deadlines
• Use Github to deploy new code to our internal testing and documentation environment 
• Work closely with all client-facing teams and platform Product Managers; regularly receive and implement feedback with ease

🔥 Do you have what it takes?

• Impeccable sense of grammar and punctuation (American English)
• 2+ years of experience managing content
• 2+ years of experience writing (with writing samples to support)
• Ability, or willingness to learn, Ruby and Javascript
• Experience in SaaS
• Experience writing/editing scripts for videos
• Detail-oriented with strong organizational skills
• A functional workstation & quiet working space
• Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8.

🎯 Bonus if you have:

• Experience using Github
• Experience in software engineering or software development

✔️Are you interested in applying?

• Click the “Apply” button and fill out the short form
• We review the applications and email candidates who qualify for the second round
• The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions
• After we review the submissions, we will organize a Zoom interview with the successful candidates

• Ensure a world-class customer experience

• Manage our existing Customer Support Team; grow the team as needed

• Lead regular team meetings; keep the team informed of process changes and new initiatives

• Oversee and assist with developing documentation about processes, procedures, products, and training materials

• Collaborate with peers to improve workflow in order to deliver a better customer experience

• Communicate customer feedback to Customer Success, Sales, Product Management, Software Development, and other teams as needed

• Manage incoming product support requests and triage situations (technical, functional, or billing)

• Monitor our trouble-ticket database to ensure a speedy response to all requests

• Contact customers to survey general satisfaction and their need for additional products or services

• Interview, onboard, and train new team members

• 3-5 years in a customer support role working for a Hardware, Software, Internet of Things, or SaaS organization

• Experience with Zendesk, Salesforce; experience with Quickbooks, HTML, CSS a plus

• Demonstrated ability in driving customer retention and fostering meaningful customer engagements

• Experience tracking and reporting on KPIs

• Outstanding ability to grasp, understand, and troubleshoot complex technical products

• Passionate about helping customers; extremely empathetic to their needs 

• Excellent analytical skills. Ability to read, analyze, and interpret business requirement documents, technical procedures, or governmental regulations

• Excellent verbal and written communication skills

About us

Fair HQ is the first tech platform to help startups, scale-ups and VCs embed diversity & inclusion across their businesses and remove bias from their process & behaviours. Some of our customers have called Fair HQ their "Head of D&I", which we find both rewarding & fitting. We're an early stage startup backed by prominent London VCs amazing tech founders.

We exist because the world we’re living in today is not (yet) fair — someone's background & identity still influence how they're able to navigate the world of work. We're here to change that. Join us on our mission to create a truly meritocratic society. We're Fair (it's in the name!) — we don't judge you on your background, but on your passion, skills and experience.

About the role

As our first Fair HQ customer success manager, you will be focusing on the end-to-end customer journey - from first product demo, helping customers launch Fair HQ internally, to checking in regularly to see how they're doing and learning what they need next. You will be part advisor, product specialist, coach, customer advocate and project manager - all at scale with hundreds of customers over time.

You'll be at the core of our team, working closely with the CEO, behavioural science and dev team. We are a fully remote team that periodically meet in person in cool cities in UK & Europe - your day will be a mix of Zoom/Around calls with the team and customers, focused thinking time, and shared collaboration using online tools.

What you’ll be doing:

• Know Fair HQ product & our roadmap inside out so you can support customers and inform them about any product updates or bugs
• Take over and continuously improve the customer success journey - from a product demo to automated campaigns to embedding effective change into our customers' businesses
• Create supporting materials such as templates, checklist, loom videos, blog posts and other training materials to help customers succeed — with help from behavioural science (Bibi), design (Majo) & content (Ruby)
• Identify and capture common customer challenges and suggest better solutions to the product team to test
• We're a startup and everyone wears multiple hats, so expect to own some other exciting responsibilities outside of the CS role
• As we grow, you can be the one growing an amazing customer success team around you

Requirements

What will help you do the job well

• You are passionate about making the world more diverse and inclusive and believe improving the world of work is a great place to start
• You have experience working closely with customers in a tech startup
• You've used Intercom or a similar tool to set up personal, yet automated campaigns to help users succeed, including measuring the impact of these campaigns
• You're energised by meeting new people, learning about them, and helping them where they want to get to
• You enjoy mastering new tech tools without loads of hand-holding

IMPORTANT: please apply even if you don't have experience with all of the above. We're really happy for you to learn on the job

Benefits

What do we offer?

• 💸 Salary is £30,000-45,000/year for UK based employees. Exact salary will be decided according to your experience, it is negotiable.
• 🚀 Employee stock options - get a piece of the company success you help to create (after probation)
• 🐙 Flexible & remote working
• 💻 MacBook
• 🎧 Remote home working set up (using HOFY) or access to part time hotdesking in your location (after probation, but can be agreed earlier if needed)
• 🏝 30 days of holidays incl. UK bank holidays + plenty of paid leave options (see our full Holidays & paid time off policy )
• 🤓 Personal development plan: access to tools, books, people
• 🍝 Fascinating lunch & learns with experts
• 🌆 Team retreats in cool locations such as Lisbon, Amsterdam & Prague
• 🩺 Private health insurance or online GP to up to £35/month - (after probation)
• 💪 Other tailored benefits to your needs
• 🎁 Some surprise presents throughout the year

We're committed to being fair and transparent, which is why we're asking you to complete a quick survey. We'd love to get to know you by learning about your experience and skills. In fact, we don't need a cover letter or your CV!

👉 Apply here: https://fairhq.typeform.com/to/w1Xnxenl

Join our tight-knit remote team that thrives on delighting users and building a magical product that improves peoples' lives. 

Whether you've done support/success at a startup before or come from an entirely different background, as a Product Specialist at Grain you'll get the chance to help new customers get started, support existing, and contribute to our educational material.

You may enjoy this role if you:

- Get a kick every time you nail the right emoji in conversations.
- Enjoy clicking with new people when meeting them for the first time.
- Like explaining complex topics to people in a simple way.
- Can empathize with users and quickly grasp the issues they’re facing.
- Can turn customer pain points into insightful product feedback.
- Love constantly learning about a technical product, even when it’s a little out of your depth.
- Thrive in an early-stage startup environment with less stability and more ambiguity.
- Have the ambition to grow alongside the company
- Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 5 PM PT.

We are looking for someone who is:

- Clear and proficient in written communication in English.
- Charismatic when on Zoom.
- Empathetic, positive, patient, and excited to help users' solve their pain points.
- Familiar with the American working-style & culture—as most of our customers are based in the US.
- Organized, reliable, independent, and productive.
- Excited about working in a high-growth startup.
- Looking to learn about customer experience in a hands-on manner.

You will:

- Triage and answer incoming customer inquiries via Intercom.
- Conduct onboarding calls on Zoom with new customers.
- Generate high-quality educational resources for our users and team.
- Work collaboratively with our customer experience team, product team, and engineers to understand, prioritize and implement customer feedback.
- Learn and grow with a fast-growing team.

First 3 Days

- You will meet the team!
- We will give you a deep dive of the product and how we are developing it.
- You will shadow team members as they conduct onboarding calls, engage in support conversations, and contribute to our educational material.
- You will take on your first support conversation with a customer.

First 30 days

- You will build the confidence to field most support tickets
- You will begin to contribute to product feedback
- You will have the experience to write & review new help center articles
- You will begin conducting onboarding calls with new customers
- You will begin summarizing and presenting the insights from support tickets and onboarding calls

One-year outcomes

- Your insights will have impacted the product and how customers use it.
- Your expertise in our product will empower you to teach & lead the next product specialist that will join our team.
- Your experience will enable you to grow into a more senior CX role at Grain.

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support!    Do you have a Ticket Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network!   If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.   Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 

This project involves delivering customer support and technical support via email, for users of a dating site. This is a challenging, but rewarding, project!

Hours: Flexible times Especially seeking availability Friday - Sunday.

Commitment: 10 hours per week 90 days

PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad? ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process   #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 

Apply now and work remotely at ModSquad

Sentinel Blue is looking for an experienced help desk technician to join our Partner Support team. This role is for an experienced problem-solver, with excellent communication and organization skills. We are looking for the person who sets the standard for how our team should interact and communicate with our partners. Our ideal person for this role is natural and experienced in a support role, and is ready to push their technical skills further. We want you to focus on improving processes and quickly addressing support needs of our partners. This role is perfect for the experienced technician who sees themselves growing into a technical engineering role or support team leadership role.

This is a full-time remote position. 

A day in the Senior Support Technician role:

The Senior Support Technician's (SST) starts the day with a standup call/check-in with the Operations team. Then the SST will continue any open support tickets, address and escalate any new tickets, and provide escalation and support for the rest of the support team. The SST should expect to have regular written and voice communications with end-users, regarding a wide range of IT and cybersecurity problem issues, from Office 365 work, to endpoint security tool deployment. The SST may be the appropriate person to handle an issue, or may have to begin a workflow to escalate an issue to the appropriate team. The SST will also be asked to contribute to overall company efforts to improve our processes and technical tools, and will develop subject matter expertise in our support and management tools. The SST will also be asked to join technical projects, to continue their growth and learning, and lend their expertise.

What We Can Offer:

Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into an engineering or team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.

The SST will be required to achieve a Security+ certification in the first 6 months of hire; we'll cover your certification costs and provide paid time for you to study!

Required Qualifications:

• Highly organized and detail-oriented. The SST will be a main point of contact for our end-users, and needs to be on the ball.
• Excellent communication skills, especially customer-facing.
• Understands clients' needs and makes sure efforts are made to quickly and satisfactorily meet those needs.
• Technical experience supporting common end user issues (email, applications, basic networking, etc).
• Technical experience in a managed services environment.
• Office 365 and Windows 10 administration experience.
• Desire to learn, both on your own and with guidance from others.

Desired Qualifications:

• Two years of experience in an external technical support role.
• Experience with IT automation (Powershell, Python, etc.)
• Experience troubleshooting security mechanisms in Windows 10 and Office 365.
• Solid understanding of networking fundamentals (OSI Model).
• Experience managing network infrastructure (switches, WAPs).
• Experience with cloud migrations (Office 365, Azure Active Directory).
• Experience developing, maintaining and improving support processes (highly desired).

Benefits:

• Fully paid individual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retirement benefit (401k).

FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. Learn more about FireEye's world-class solutions and global footprint at https://www.fireeye.com/company.html.

The Mandiant Customer Success (MCS) team is seeking an experienced Customer Success Manager (CSM) to complement the industry leading expertise, innovation and capabilities delivered through Mandiant Advantage to drive maximum business value aligned with customer business goals and objectives. As a CSM, you will work closely with a portfolio of customers to drive adoption and engagement while identifying opportunities to further realize value within and across Mandiant Solutions. You will serve as a trusted advisor and partner, providing subject matter expertise critical to the customers’ journey with Mandiant Solutions.

What You Will Do:

• Serve as customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives
• Lead all phases of customer journey post-acquisition from onboarding through renewal
• Develop partnership with key executives, management, and operators within customer to effectively deliver upon customer success mission
• Oversee customer support activities, serving in critical issue management role when necessary
• Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities
• Serve as voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio
• Monitor adoption and utilization trends to inform customer engagement and guidance efforts

What You Can Bring:

• Experience working with commercial organizations across diverse industries,
• Working knowledge of tools, processes and procedures related to Cyber Threat Intelligence, Security Operations, Network Security, and Extended Detection and Response (XDR),
• Passionate about building relationships with customers as well as internal and external business partners, working cross-functionally to drive customer outcomes,
• Data driven - leveraging and extending existing data and metrics to inform engagement and demonstrate outcomes,
• Creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Mandiant Solutions
• Proactive and adaptive, able to work independently as well as part of a team, in leadership and individual contributor roles.

Minimum Requirements:

• 4+ years customer success experience in a SaaS organization or consulting experience in relevant domains
• 2+ years' experience delivering client-focused outcomes
• 2+ years' working with operationalizing cyber threat intelligence, eXtended Detection & Response (XDR), and/or security operations
• Excellent organization skills, including issue tracking, triaging, and crisis management
• Experience engaging with operational through executive audiences
• 3+ years experience facilitating workshops and/or presentations
• 2+ years program managing  program management ability
• Comfortable in a self-directed and team environment
• Available to travel up to 35%

Preferred Qualifications:

• Excellent communication skills across various formats and mediums
• Experience with Customer Relationship Management systems
• Experience with Customer Success platforms
• Experience with Customer Success methodologies and the customer journey

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Minimum Salary: $90,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.  

Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEye’s Compensation Committee, and vesting terms   

Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.   

*Disclosure as required by sb19-085 (8-5-20)   

$500 Sign-On Bonus + Paid Training!

We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

We offer competitive benefits such as medical, dental, and vision care, 401k, vacation, holiday & personal time, and we are committed to diversity and to our veterans.

Aclara is looking for self-motivated individuals to join our remote call center services associated with SGS communications infrastructure and meter deployment services. 

Compensation & Benefits

• $500 Sign-On Bonus + Paid Training
• Hourly, Bi-Weekly Pay
• Paid holidays, PTO, referral bonuses, and benefit eligibility, including medical, dental, vision, and 401k matching.

Primary Functions:

• Schedule customer appointments for meter exchanges via outbound phone calls.
• Provide inbound response on a standby basis to schedule appointments and/or answer customer questions and/or concerns.

Knowledge/Skills/Abilities:

Required:

• 2-3 years of customer service/call center experience OR work-from-home experience with at least 1 year of customer service experience.
• Fluent in English.
• PC experience including basic knowledge of Microsoft Office and Windows 8 or above.
• Must be available to work a flexible schedule between 7 AM-11 PM weekly and 8 AM-8PM Saturdays.
• Access to a telephone (landline preferred) and ability to work remotely without distraction.
• Detail oriented with good verbal, listening, phone and data entry skills.
• Ability to maintain professionalism in all situations.
• Ability to multi-task, work under time constraints and meet deadlines.

Physical Demand:

• Ability to sit or stand for long periods of time while talking on the phone.

We’re are looking for a remote customer support manager to take charge of customer support (emails, tickets, phone calls), onboarding processes, and documentation during UK business hours.

Smarcomms is a social media management company providing small business owners with 'done for you' social media content and real organic growth for one low monthly fee. We’re a small and highly effective remote team of mainly independent contractors – you’ll work independently from wherever you want.

Benefits of this role:

Here’s why this is an awesome job.

• This is a role where you will have a direct impact on our customers experience and how much they get out of our service. Our customers require in-depth replies that go the extra mile to solve their issues, not rushed answers with no thought.
• You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to work from paradise in Bali (like the Founder) or from a cafe up on the slopes in Whistler, enjoy the freedom of working where you want.
• You'll work 20+ hours per week starting out.
• This is an entry level position, perfect for someone young, hungry and social media savvy.
• You'll get paid $10.00/hour.

The ideal candidate:

We’re open to hiring people with different backgrounds, experiences, and skills. If you enjoy customer service, have a strong understanding of social media and are fairly tech savvy then you are likely to be a good fit.

There are some attributes that are guaranteed to make you awesome at this:

• Empathy: sometimes clients get frustrated and it’s our job to understand and find a solution.
• You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.
• You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.
• You are tech savvy. You’re able to quickly learn new software and figure out problems as they arise.
• You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.
• Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.

Apply now and work remotely at Smarcomms

Customer Support Associate

Remote

Product Delivery

Full-Time

Section4 is on a mission to deliver elite business education for all. Since early 2020, the best minds in business have taught over 10,000 students strategic frameworks that have upleveled their thinking and accelerated their career – all this without the friction of business school applications and at a fraction of the cost. If you’re interested in joining a fast-paced education startup making a meaningful impact in the world, join us at Section4.

We are looking for problem-solving, tech-savvy, adept communicators to be our Customer Support Associate. You will be responsible for directly supporting our customers at all points in their Section4 journey — pre-purchase, in-sprint, as alumni/members, and beyond. You’ll become an expert on Section4 products and ensure that our customers get the most out of their experience by empathizing with them, identifying solutions, and collaborating with internal teams to remove friction.

This is a remote position based in the US. This position reports directly to the Customer Support Lead.

What you will do:

• Dig into problems and provide timely, accurate, and personalized solutions to Section4 customers via email, Slack, and occasionally phone or screen share.
• Develop expertise in our sprint products and platforms (i.e. Freshdesk, WordPress, ActiveCampaign, Slack, Eventbrite) and troubleshoot a diverse range of customer issues.
• Attend and introduce yourself in large orientation meetings with students.
• Identify and surface trends and process improvements with the product delivery team.
• Reproduce and document bugs, act as the voice of the customer to internal teams to seek resolutions.
• Maintain and update our learning resources, frequently asked questions, and knowledge base to memorialize common issues and improve the accuracy and speed of the support we provide to customers.
• Work with your teammate to provide support to customers on weekends and holidays. (Very light support that is currently a morning and evening check-in but could change in the future.)

Who you are:

• You have 1+ years of experience in a SaaS customer support/service role or have helped resolve customer issues (i.e., working at a help desk) including software issues and company processes concerns.
• You have experience using ticketing software like Zendesk, Salesforce ServiceCloud or Freshdesk.
• You have experience learning your role and excelling in teams that are in its early stages and do not have written processes or formal training yet.
• You have a track record of helping train coworkers, build process documentation or own other team-building activities.
• You are an articulate communicator, especially in the written English language, and enjoy crafting clear messages to customers.
• You enjoy diagnosing customer issues quickly and are motivated to find and offer solutions to suit their needs, even ones you haven’t heard before.
• You have a great sense for when to be proactive and take action and when to escalate and wait for direction.
• You have connected with people from different backgrounds and are eager and patient in explaining solutions to customers at all levels of technical proficiency.
• You don’t mind jumping on the phone or on a video call to make sure a customer’s needs are met.
• You are highly organized, detail-oriented, and enjoy working in a fast-paced, entrepreneurial environment.
• You are passionate about social impact and our mission to make elite business education more accessible and affordable; experience in EdTech is an added bonus.
• You can work a 6am-3pm or 7am-4pm ET shift after training. Training will consist of several weeks working a 9am-6pm ET shift.

Bonus Points

• You have experience working with the following systems or similar: ActiveCampaign, Eventbrite, WordPress, Stripe, Slack.
• You have experience providing white glove support.
• You have had operations experience in reconciling and tracking customer data sets across multiple platforms
• You have helped to customize a Customer Success operations platform that includes a ticketing function and knowledge base (e.g., ZenDesk, FreshDesk, LiveAgent)

Our values:

We are zealous servants.

We show up because we believe in our mission to serve our students.

We are calculated risk-takers.

We achieve greatness through experimentation and winning (or failing) fast.

We are owners of our work.

We own our commitments and help our teammates do the same.

Who we are:

At Section4, we believe that different perspectives, backgrounds, and experiences create a whole that is greater than the sum of its parts. A diverse and inclusive team creates a better product.

We are an equal opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, or any other characteristics protected by law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Full-Time Seasonal Customer Service Representatives – Work from Home!
States available – NV, AZ, AL, ID, TX, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only)

Job Description: Why you and why us?

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?

• 40% Discount on most merchandise!
• Full benefits including medical/dental/vision/maternity/vacation/401k and much more!
• Monthly performance bonuses!
• Fun contests / rewards and recognition programs
• Growth / Promotional Opportunities
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Pay = $14.00/hr

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

•  Ability to complete mandatory paid training for 3 weeks – 100% attendance is required

• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• SAntivirus/Anti-malware
• 6 GB of RAM
• Wired USB headset (with microphone) which is compatible with our systems
• Ethernet cable hardwired into you modem/router
• Wi-Fi is not permitted
• USB to Ethernet converter if your computer does not have an Ethernet port
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Mouse and keyboard
• Webcam (built in or external) with minimum resolution of 640 X 480
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

States available – NV, AZ, AL, ID, TX, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only)

ORCID is seeking an experienced and enthusiastic professional for the position of QA Automation Engineer. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

Who We Are

ORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.

We believe in and operate by our three main values. ORCID strives to be:

Inclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.

Trusted: Privacy and researcher control underscores everything we do.

Open: Our work is open, transparent, and non-proprietary.

The Role

ORCID is seeking an enthusiastic and motivated QA Automation Engineer to join our development team, working alongside our QA Lead to take our processes and practices to the next level and achieve extensive end-to-end test coverage across our systems. The role is mainly focussed on automated testing, but will cover the full QA function including some manual QA, documentation, training of staff members and tier 2 support. Our web applications use Angular on the frontend, Java for the backend, with Postgres and MongoDB databases.

This position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.

Responsibilities

Test Automation

-Write automated tests that drive web-based UIs and APIs

-Analyse and triage test results, and create bug reports

-Support other team members to become proficient in automated test writing

Manual testing

-Create and execute testing plans for ORCID products

-Identify and report system bugs and other flaws

-Research, document, respond to and prioritize bug reports

-Analyze and write test standards and procedures

-Work with the product team to understand desired functionality, acceptance criteria, complexities and risks

-Help manage the software lifecycle, including finding the correct balance between risk and software development velocity

Tier 2 support

-Provide technical support (tier 2) for escalated API integration issues

-Provide technical support (tier 2) for escalated user support tickets

-Monitor API Users Group, making sure questions are answered and community feedback is transmitted internally

Documentation and training

-Manage staff training on new Registry and API features

-Technical API documentation

Requirements

-Fluency in written and spoken English

-3-5+ years experience in test automation

-Expertise in Javascript coding for automated testing of user interfaces

-Experience with test automation frameworks, e.g. Cypress

-Ability to work in an agile environment

-Experience with Behaviour Driven Development tools and methodologies

-Ability to communicate clearly, accurately and respectfully on complex issues, including listening actively to others

-Experience extracting actionable recommendations from feedback and data

-Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative

Nice-to-Haves

-Fluency in additional languages

-Experience working remotely

-Experience working in the research community

-Experience with performance and/or security testing

Our Culture

As a global, 100% remote organization, ORCID is able to find the best and brightest minds in the industry. Our team includes individuals with broad and diverse backgrounds who are globally distributed. We are fluent in many languages, and we all have an innate tech savviness which helps guide our product development, support, and customer experience.

We recently formed a committee of dedicated team members who meet regularly to ensure our global diversity, equity, and inclusion needs are being met, addressed, and amplified. As a fully remote organization, we also have an active committee dedicated to making our individual remote experiences as positive and productive as possible.

Although we are geographically diverse, we are a small, cohesive community of thinkers and doers committed to excellence and to each other.

As an open organization valuing trust and transparency, we have a privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested: https://info.orcid.org/employee-and-contractor-privacy-policy/

We provide:

A family-friendly, flexible working environment, including:

-Flexible work hours and the ability to work fully from home (when not travelling)

-A committed and awesome team serving a community-driven organization

-Competitive compensation & benefits, plus an ORCID-wide closure (day off) the first Friday of each month

-A continuous learning environment with opportunities for training & professional development

-Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend

Note about our salary range: ORCID considers multiple factors when addressing salary, including experience, geographical location, and internal equity. Because of the wide variation in locations and experiences we receive in our applicants, our salary range is a general range only.

Apply now and work remotely at ORCID

Customer Experience Advisor

Location: Remote, USA

Job Id: 7161

# of Openings: 1

POSITION SUMMARY:

The Customer Experience Associate for the Signatera team reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by obtaining and processing all required information to process patient genetic testing samples, reports, and billing. The working hours for this position if from 12.00 PM – 9.00 PM (CST)

PRIMARY RESPONSIBILITIES:

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
• Necessary information includes:
  • Patient contact and health information
  • Physician and Clinic information
  • Billing information or medical insurance information
• Requested tests to be processed
• Supports Sales team processing the following account requests:
  • Account Set Up forms
  • Placing kit orders
  • Processing orders for pre-filled requisitions
  • Tracking International orders
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results reports
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct or escalate requests and unresolvable issues as needed
• Manage customers’ accounts, document all customer interactions, communications, actions taken, and follow-ups
• Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
• Set appointments for genetic counseling and mobile phlebotomy
• Assists with mentoring and training new employees
• Other duties may be assigned to meet business needs
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Must maintain a current status on Natera training requirements.
• Employee must pass post-offer criminal background check.

QUALIFICATIONS:

• High School degree or equivalent required;
• Two- or Four-year undergraduate degree or certification preferred;
• At least 2 years prior customer service experience;
• Multi-lingual skills are a strong plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of customer service principles and practices
• Ability to analyze, escalate, or resolve customer questions within established protocols
• Must be adaptable. Show perseverance through regular change.
• Experienced with both phone and written customer support
• Knowledge of administrative procedures and protocols
• Knowledge of numeric, verbal, and written language applications
• Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets)
• Excellence in attention to detail and organization skills
• Ability to maintain professionalism when communicating with customers

Preferred Skills and Experience

• Experience with Desk.com, LIMS, efax, secure email, and Great Plains OM
• Data gathering, sorting, maintenance, and analysis

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.

OUR OPPORTUNITY

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits. Generous Employee Referral program. Healthy catered lunches 3 times per week, and premium snacks! Additionally, we offer complimentary premium coffee drinks and teas, and other beverages.

Customer Service Coordinator

Virtual

Req #8740

WinnCompanies is looking for a quick-learner and multitasker to join our team in a remote role. In this role, you will be responsible for providing exceptional customer service in handling calls and scheduling all service orders for our residents. You will receive and record service requests, handle customer questions and concerns, and properly code and dispatch non-work order requests, including proper documentation and escalation when necessary.

*Anticipated Work Schedule: Monday through Friday 12:00pm- 9:00pm EST

Responsibilities

• Provide excellent customer service to residents, technicians, and project site team members in a fast paced environment
• Receive service requests via online, email, or calls from residents
• Handle all calls including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
• Prioritize calls according to urgency and importance
• Monitor voicemails, ensuring calls are returned and queues are cleared by the end of each day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Schedule support for Deployed Spouses Program

Requirements

• High school diploma or GED
• 1-3 years similar experience
• Excellent customer service and communication skills
• Ability to adapt and prioritize within a fast paced environment
• Highly proficient in Microsoft Office and scheduling/work order service ticket platforms

Preferred Qualifications

• 1-3 years customer service or call center experience
• Proficiency in YARDI or other similar industry software
• Military understanding

What We Can Offer You

Great Benefits: We offer benefits including health & dental plan options, generous time off and paid holidays, 401(k) and education reimbursement opportunities that’s best for you and your family.

A job you can brag about: WinnCompanies is a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.

A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.

A job you can learn from: We reward our team’s passion and hard work with consistent learning and development opportunities.

A team that cares: We value teamwork, innovation and mutual respect.

About Us

With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.

Founded in 2015, Smartcar is the leading developer platform for mobility businesses. We have raised $12 million in Seed and Series A funding from Andreessen Horowitz and NEA. All of our openings are remote within California.   From auto insurance to fleet management, businesses of all kinds use our APIs to verify vehicle mileage, issue digital car keys, manage EV charging, and track fleets. Our customers include the peer-to-peer car sharing marketplace Turo, the auto insurance provider Marshmallow, and the electric utility Green Mountain Energy to name a few.   By making it easy to connect to their customers’ vehicles, Smartcar allows these companies to focus on what’s important: building the future of mobility.

As Smartcar’s Customer Success Manager, you will have the opportunity to partner with our customers, understand their business needs, and help them achieve their goals with Smartcar. You’ll also be the voice of the customer internally and help prioritize Smartcar’s roadmap based on their needs. 

Feel free to check out what our interview process looks like. 

We'd love for you to join us.

Smartcar is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply now and work remotely at Smartcar

We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers.

We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans!

As we’re a relatively small team (currently 20), you’re primed to make a big impact!

Your day-to-day will involve:

• Answering email/chat questions from prospective and existing customers
• Helping customers find solution to their unique scheduling scenarios
• Providing customers with product demos via video link
• Collecting and reporting feedback to assist with product development decisions

For this role, we need you to:

• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging and professional manner
• Be generally interested in technology/SaaS products
• Have some experience in customer/client interaction
• Enjoy working in a remote team
• Be situated in Canada, United States or other countries in the timezone

About Us:

Skedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’. Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities.

We are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team! Apply now and work remotely at Skedda

Your New Company

At Frontify, our mission is simple. We create the best and most user-friendly brand management platform – a platform that enables anyone to deliver compelling and consistent brand experiences. Today, Frontify is empowering thousands of different-sized companies around the world, including Facebook, Lufthansa, Vodafone, and Allianz.

Frontify is a scaleup company with over 200 employees. We’re a global team – with our headquarters in St. Gallen, Switzerland; a growing team in the USA; and colleagues working remotely from all over Europe. Frontify is built on a collaborative culture of experimentation, trust, and transparency. We believe in being happy and fulfilled at work, and let our personalities shine through everything we do. Does this sound like the place for you? Then read on.

Your Team 

This international team is made up of a strategic and driven bunch who have a diverse skill set in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising or guiding them on the latest feature, you can find them outdoors – hiking, skateboarding or, even sailing.

Your Mission

You’ll work with the Customer Success leadership and the Partnerships team to define and develop the onboarding processes and services that'll let our customers and partners adopt Frontify widely and successfully. In this role, you’ll form a team that takes our current processes to the next level: Improving customer experience and satisfaction while reducing time-to-value. Your team will be the experts on any topics related to setting up the Frontify environment and architecture; integrations to the customer’s tool landscape; migrations of existing guidelines, assets or templates; and user training. 

Your Story

• You have 5+ years of experience in a Customer Success, Customer Training, or Account Management role in the SaaS space. With at least 2 of those years spent in a leadership/managerial role. 

• You understand the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and various others.

• You’re organized, and you know how to effectively communicate your vision to the team by speaking in next steps and deadlines. 

• You’ve successfully promoted environments of collaboration, peer learning, and constructive feedback that have brought teams together before. 

• You’re a leader, not a micromanager.

• You like to show progress in data, but you know that it’s the human growth you’ve fostered that matters the most. 

• Your friends would describe you as a great listener, empathetic, and honest. 

• You’ve worked in the world of SaaS, branding, agencies, scaleups, consulting, or customer success before. 

• Your written and verbal communication skills in English are excellent – any other language is a plus. 

Goodies

Frontify is more than a dynamic company with plenty of opportunities to build a collective future. It’s a vibrant, united community that’ll support you as you strike out on your journey. Our office is pretty great (we can’t wait to show you), although, it’s our culture of innovation, learning, freedom, and happiness that we can’t wait to share with you. Our word only counts for so much – start the conversation.

Next steps

1. Send us your CV and some nice words: You’ll hear back from us within a week.

2. Virtual call with the Recruiter: You’ll meet the Employee Success team (our fancy name for HR) to discuss Frontify, the role, and you – your passions, your skills, you.

3. Virtually meet the team: You’ll meet your new team over a few calls. You’ll discuss the role, showcase your skills through your answers or a case study (or both), and get a feel for the brand new journey that’s awaiting you.

4. Join us: If all goes well, you’ll join Frontify’s journey soon.

WHO WE ARE

SwipeSense is a healthcare technology company on a mission to eliminate harm and waste in medicine. Hospitals use our platform to prevent infections, make better use of their equipment, and improve the patient experience. 

We believe in the power of data and partner with hospital teams to provide them with insights to sustain positive behavior change and deliver a predictable patient journey. We value relentless experimentation, a locked-arms attitude, and a shared purpose to improve the future of healthcare. 

Our vision is to be the safety platform for hospitals with a growing number of applications such as hand hygiene compliance improvement, asset tracking, and nursing insights.

WHO WE NEED

We are looking for a passionate Customer Success Manager who will partner with and ensure the success of our healthcare customers. At SwipeSense, we build products that help save lives, and in turn you should be excited to imagine and integrate best-practices for optimizing outcomes both for our customers and the patients they serve. We are looking for team members who are wholly devoted to fostering cooperation, learning and coordination between product adoption and customer experience functions.

Customer-centricity is at the heart of your performance. You are passionate for process, rigor, and thrive working in a highly strategic and data-informed environment. You have a continuous improvement mindset; driven to understand ‘why' and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting.

You are comfortable interfacing with customers at the C-Suite level and you are able to raise interdependent issues/concerns that may impact deliverables.

You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.

PRIMARY ROLE

The Customer Success Manager (CSM) will be responsible for managing an assigned book of business to ensure maximum client retention. The renewal of your accounts is dependent upon your ability to understand and measure the client's desired outcomes, ensure a strategy is in place to meet those desired outcomes, and maximize usage, adoption, and performance to drive optimal value. You'll be managing a full book of business for the entirety of your contract.

KEY RESPONSIBILITIES

• Build and maintain strong customer relationships.
• Develop a trusted advisor relationship with accounts and key customer stakeholders.
• Collaborate with customer leadership to define, then drive, key metrics per customer's goals and expectations.
• Increase utilization of SwipeSense products at customer locations.
• Analyze critical ROI data and develop methods of feedback and targeted improvement plans to ensure customer desired outcomes are achievable.
• Forecast, monitor, and communicate progress for key customer metrics.
• Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders.
• Actively communicate product updates and relevant features to customers in order to set expectations and manage the customer experience.
• Identify and grow expansion opportunities within the assigned customer base; collaborating with the sales teams to achieve the sale.
• Monitor and execute contract renewals in a predictable cadence and communicate at risk accounts for escalation.
• Discover customer pain points, then advocate for them internally to influence product changes.
• Support customer requests and issue escalations as needed.
• Document support requests to influence engineering and support content roadmaps.
• Other duties as assigned.

QUALIFICATIONS

• 3+ years of customer-facing experience, specifically as a Customer Success Manager or in a sales-related function requiring account management and renewals
• Bachelor's degree or equivalent
• SaaS, IoT, or related tech experience required, healthcare experience a plus
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering customer-focused solutions based on their needs
• Ability to manage a demanding workload, competing priorities and tight deadlines
• Excellent listening, negotiation and virtual presentation skills
• Excellent verbal and written communications skills
• Preference to experience using Salesforce to record and monitor customer activity
• Comfortable working with Excel is a plus
• Ability to travel regionally up to 50% of the time

Please note: position is a full-time contract, remote. Contract length is 12 months, or no later than October 15, 2022. Candidates must be a US Citizen, or a foreign citizen with required work visa. 

PROTECT YOURSELF FROM FRAUD: Please be aware of fraudulent job postings or suspicious emails that request your personal, confidential information or payment as part of the recruitment process. At SwipeSense, we take your privacy seriously and are committed to protecting it.

About Bookkeeper360:

Bookkeeper360 (www.bookkeeper360.com) has been recognized by Inc 5000 Fastest Growing Companies for the past three consecutive years, and in 2020, Bookkeeper360 was awarded as an Inc. 5000 Best places to work.

We are not your traditional “accounting firm”, we are a cloud-based accounting company that leverages technology and data to help our clients achieve their goals.

Our firm's focus is on providing full-service accounting and advisory solutions for small businesses.

This is a fully remote position.

Our firm is in a hyper-growth stage and is expanding our team to service our fast-growing client base.

We have serviced over 1000+ businesses nationwide by providing:

• Full-service cloud-based bookkeeping and accounting department
• Proprietary business advisory technology platform (bookkeeper360.com/app)
• CFO advisory and controller services
• Tax advisory and preparation
• Back office and technology solutions
• Payroll & Human Resources

Job Duties for Onboarding Manager:

This position works within our onboarding department and is an integral part of managing our clients' success. You will be managing a team of like-minded individuals and the following day to day responsibilities:

• Establish, build and manage client relationships
• Manage a team of staff accountants to ensure timely, accurate onboarding of all new clients
• Ensure accuracy, quality control, and profitability of onboarding department
• Knowledge of costing inventory, valuation, and internal controls 
• Building a chart of accounts based on businesses functions and reporting needs
• Working with sales team members on quoting client engagements
• Management and oversight of client financial statements on an accrual basis accounting
• Review workflow and business operations and make cloud technology and app recommendations to increase efficiencies
• Proactive in raising questions and issues to bring to leadership's attention
• Complete knowledge of Bookkeeper360's platform of services and ability to cross-sell
• Reconcile year-end tax and payroll to books
• Point of contact for escalation for client-related issues

Qualifications for Onboarding Manager:

• 2-3 years experience onboarding new clients
• Preferred accounting: experience in ecommerce, product companies,  technology, professional service business, and real estate
• Minimum of 5 years of accounting experience
• 4-Year degree in accounting or related field (Masters / CPA is a plus)
• Knowledge of Quickbooks Online or Xero
• Excellent verbal and written communication skills
• Experience using Office & Google Suite (Docs, Sheets)

Gets You To The Top Of The List:

• Onboarding experience
• Prior managerial experience
• Consulting experience
• Cloud-based accounting experience
• Experience working with Shopify, Bill.com, Gusto

Compensation:

• Starting at $70,000/year salary + performance bonus
• Comprehensive benefits package including medical, dental, disability, and 401K
• Unlimited PTO after the first year and paid holidays
• Weekly training
• Collaborative team-based work environment (100% remote since the pandemic)
• Career path and advancement opportunities - company policy of promoting from within

**👏 ABOUT US
**

We're looking for a new teammate in our lean company (50% engineers) and give you the opportunity to be part of a fascinating journey. We’ve seen incredible growth over the last 10 years (the apps in our portfolio have been downloaded 100M times) – driven by a talented and versatile yet small team. It has worked well so far, but now we want more.

**🔥 ABOUT THE ROLE
**

You are a Customer Care Representative (m/f/d) for the German market with strong experience, and you will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

**❤️ WE OFFER YOU
**

• a great work-life balance - work whenever you want from wherever you are. Results - not hours. We care about what you achieve.
• no bullshit - we are a fact- and engineering-driven company (including the founders)
• to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
• a competitive salary

**🚀 YOU WILL
**

• provide friendly and efficient customer support by handling front-line issues via Zendesk. Our award-winning apps are used by millions of active users every day
• troubleshoot customer problems in a systematic, solution-based, and customer-focused manner
• moderate user content like profile photos
• investigate reported abuse, and take appropriate action
• work agile with a motivated and innovative small team (including us, the two founders)
• work on a mostly flexible schedule, but some weekend availability is expected.

**💪 REQUIREMENTS
**

An ideal candidate for this position has excellent communication skills, is a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be highly adaptive and be able to work in a fast-paced, highly interactive environment.

**🎯 YOU
**

• have a high level of written and spoken fluency in English and German
• have accurate spelling and grammar
• are committed and able to work independently
• have an eye for detail
• are tech-savvy with sound computer skills
• are able to work from home with a fast internet connection
• are self-motivated and energetic
• ideally, have experience working in a remote position

If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including references and your portfolio.

Are you a recent Graduate looking for a role in ed-tech? Are you passionate about theatre and the arts and providing a great service to our clients?

Graduate Onboarding Executive (United States) - Digital Theatre+

Who are we?

Digital Theatre+ is used by over 4 million students in over 3000 schools, colleges and universities around the world. Currently unrivalled in the education market sector and with ongoing investment, we are growing our team and operate with the spirit of a highly entrepreneurial scale up . We believe the arts are for everyone, not the few, and we want to bring live performance into every classroom and library, along with tools and content.

Although this has been a rollercoaster of a year, the EdTech industry is an expanding market and we are uniquely situated to help shape how educational institutions use technology to enhance a student’s learning experience in the digital age (both in the classroom and remotely). Digital Theatre+ has adapted particularly well to the ‘new normal’ and has introduced a hybrid remote first working model. Whilst you will have access to an office based in Chicago, you will have added flexibility to help you maintain a healthy work-life balance. Note: We are open to applicants across ALL US States.

Who are you? 

Our onboarding team is expanding due to the high number of customers that are signing up to Digital Theatre+. You are an excellent communicator and a great team player who’s looking for a place to learn, grow and develop. You always strive to give your customers a first rate experience and take pride in how you communicate with people. You are someone that takes initiative and is motivated to get the job done!

Digital Theatre+, being a scale-up business, is ever-changing and constantly evolving. We are looking for those who do not fear change, but relish in it! Come and join a creative team dedicated to providing an excellent service to those who will benefit from using our product. 

In this role, you get to:

• Be the first point of contact for our new clients. You will set up new accounts and give them a white glove service when onboarding them to our platform.
• Help teachers get the very best out of Digital Theatre+. 
• Communicate with our sales team, always ensuring data is up to date on our CRM (Hubspot).
• Work with a first class onboarding team to create different strategies to ensure we onboard as many clients as possible.
• Making outbound calls/emails to clients around the world.
• Have amazing training from the onboarding and sales team and become a product expert.

You should apply if:

• You love a fast pace working environment
• Your super organised and are great at managing a busy schedule
• You want to work as part of a team, but you’re also great at getting work done on your own too
• You enjoy communicating with people! (Both customers as well as your team)
• Have a passion or interest for the Arts and believe in our product

Not sure if you should apply?

Digital Theatre+ cares deeply about our customers and our employees alike. We provide a human approach, by carefully listening to their needs and reacting appropriately. We work collaboratively to ensure a positive working environment and underpin everything we do with the aim to make things more efficient and more enjoyable. We are innovative, forward-thinkers striving to build the perfect team and prioritising ongoing development and career growth. We’d love to hear from you if you care about theatre and education and could see yourself working with us.

We are building a balanced team in an inclusive environment and we welcome applications from all backgrounds. Our benefits include 25 days holiday (plus public holidays and an additional day off on your birthday), 24/7 access to an EAP wellbeing platform and counselling, enhanced maternity/paternity leave and a social committee that runs an end of year retrospective as well as organising a variety of culture-building events and socials.

Title: Customer Service Agent

Location: Remote, USA

About the Role

In this role, you’ll learn to work directly with clients through email and provide personalized support across our proprietary platforms. You’ll challenge your critical thinking skills as you balance the needs of our clients and our business. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!).

You’re excited about this opportunity because…

• You’re passionate about creating amazing client experiences through effective communication
• You’re interested in a role with growth opportunity and are ready to begin our onboarding program with built-in promotion at proficiency (4-9 months)
• You want to join an organization that embraces personal development and growth through individual weekly feedback and coaching sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
• You want to grow your written communication skills and expand your skillset through internal opportunities

We’re excited about you because…

• You have excellent written and verbal communication skills
• You have experience with de-escalation and service recovery in a client-facing environment
• You are a quick learner who is tech-savvy and open to learning and working with new tools
• You are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
• You are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.)
• You are a natural problem solver who is known for your creative solutions
• You are able to work non-standard business hours that may include evenings until 8PM, weekends, and holidays
• You are capable of navigating between multiple client interactions and internal systems while working toward clearly defined customer service goals
• You want to provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission critical application for many eCommerce retailers.

This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.

We want you to become a pro at on our platform, then help users do the same! 😁

The day-to-day:

• Replying to support request via the email/tickets/phone
• Onboarding new users via a 1-on-1 screenshare
• Answering pre-sales questions via email/phone (all inbound)
• Providing 1-on-1 sales demo (all inbound)

**
Position Details:**

• Flexible working schedule (30-40 hours per week)
• General hours are 9am - 5pm EST Monday - Friday
• You must be based in North America -- Please DO NOT APPLY if you're outside North America

Requirements

Must haves:

• Experience working on a support team, help desk, etc
• eCommerce experience
  • We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay - You'll need to have a working knowledge of how these platforms work
• Familiarity with FTP clients like FileZilla
• Ability to read and understand API documents
• Work with Excel and CSV files
• A great attitude and desire to help people :)

Nice-to-Have...

• Experience using Multi channel software, warehouse/inventory management software, PIM software, Amazon/eBay listing software
• Support experience specific to B2B software/SaaS

Benefits

• Fully remote team
• Flexible schedule
• Work with an awesome team
• We care more that are our clients are happy and satisfied than how many tickets are closed

Our Core Values:

• High speed, low drag
• Continuous Improvement
• Processes & Playbooks
• Teamwork
• Passion for serving the customer

Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. 

We are looking for an Operations Support Specialist to improve the customer experience by handling order and delivery exceptions and owning relevant client communication. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations and Customer Support Teams.

What you’ll do

• Own proactive client outreach for orders that are exceeding their delivery window. 
• Field inbound email alerts for orders facing backorders, out of stock products, and other miscellaneous issues.
• Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
• Liaise with the Product team on recommendations to make tracking and exception handling more efficient. 
• Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients. 
• Work closely with virtual assistants teams and monitor their progress. 

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• Ability to focus on recurring tasks with an emphasis on speed and accuracy
• Exceptional written and verbal communication skills with a unique ability to quickly problem-solve 
• Comfort and confidence on the phone; ability to represent Negotiatus and be the voice of the company while speaking with vendors and clients
• Proficient with Google WorkspaceExperience working with Mac OS
• A Bachelor's Degree, and experience with Zendesk are preferred.
• A hungry attitude to learn new things and go above and beyond to get things done!

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Quote Factory is looking for a senior-level customer support professional to join our team as we change the freight industry again. 

About the job

You'll be responsible for providing outstanding customer support for the people who use our software and services, primarily freight brokers. You'll answer questions via email, make some customer calls, create documentation and give demos.

We're a startup, and each of us has responsibilities that span what would be multiple layers of a bigger company. Much of the initial work will be hands-on, personally handling support issues. You'll also be setting direction, establishing processes and shaping the team. (We imagine expanding the team to two or three members in the next few months.) As someone who is closely connected to our customers, you'll also be an active participant in our product development process.

(The job title will be tuned to fit the experience of the person who gets the job.)

About you

We're looking for someone who is already doing the job: providing top-notch customer support in the freight industry. We need someone who can hit the ground running, so we need you to already know about freight, probably from working with a broker/3PL, carrier or shipper.

Deep technical knowledge isn't required, but you should have experience in basic troubleshooting, since you'll be working with people accessing our software through their web browsers and smartphones. We'll make sure you get the support you need, including direct access to our team of software developers.

We're looking for someone who enjoys helping people, making complicated situations simple and painless. You'll have to be a great problem solver and communicator.

We're looking for people who are showing leadership in their current jobs. Maybe you're a manager or supervisor, overseeing a group of people. But it's also great if you're showing informal leadership by setting direction and being an example without a management title.

About us

Independent freight brokers have been stuck with pieced-together processes and inadequate tools. We're building a brand-new operating system for brokers. Our team changed the freight industry once, and we are doing it again. Today, we're a small startup (less than 10 people), but we have deep experience, confident investors and customers who are enthused about our vision.

About our pay & benefits

We offer competitive salaries and benefits, including health, dental, vision, long-term/short-term disability and life insurance. We're a remote-first company: Even though we have an office in Overland Park, you'll have the flexibility of working from where you want, whether it's your home office, a coffee shop, or an Airbnb in other part of the country. (In fact, we discourage working at the office more than a day or two each week unless you're mentoring a new employee.) We prefer candidates in the Kansas City area, so we can get together in person occasionally during these early days, but we're open to talking even if you live somewhere else.

How to apply

In addition to your resume/LinkedIn/work history (whatever's easiest for you), please introduce yourself and tell us about:

• Why you're the right person for this job
• What you're doing today that's similar to this job
• A description of a great customer service experience you had recently, and what made it so good
• A time you delivered bad news to a customer in a way that kept them on board

If you've always wanted to be part of a startup, this could be your opportunity. We're looking forward to meeting you!

TravelNest is an Edinburgh based travel tech startup. We have created a platform that enables holiday let owners to set up, manage and optimise all of their property marketing from one place, and are experiencing >100% YoY growth. We aim to become the world's most host centric company, empowering hosts to realise their ambitions by unlocking the potential of accommodation, everywhere.

By joining us you will be working on a product that has the potential to transform performance for vacation rental owners (hosts) in the fastest growing sector of Travel, a sector that has shown great resilience through the global pandemic and a business that has seen record performance through the challenges of Covid-19. In a fragmented marketplace ripe for disruption you could shape the strategy, team and operational processes and systems to provide outstanding customer performance and support, from onboarding to life-cycle care, helping thousands of customers get the best out of TravelNest's product. You would be part of an exceptional and fast-paced customer-centric team that operates across the full lifecycle of the customer.

We are looking for a Customer Operations Manager with a passion for innovation, thought leadership and thinking outside the box, and a deep strength in data driven and analytical problem-solving, together with a proven track record in managing diverse teams through high volume online customer care. This highly customer oriented leader will deliver elegant solutions at scale for customers, along with the ability to thrive in ambiguity. You should have a minimum of 5 years of proven success in a demanding customer service management role with a strong emphasis on team management and development. Experience of daily management of a team is needed. You will be recruiting, retaining and shaping a diverse, multi-lingual high performing team, developing procedures and processes, selecting, embedding and optimising systems, and improving customer growth and performance in line with operational goals. In this role, you will lead our ambitious goal at TravelNest to provide “A stunning customer experience and maximised customer performance maintained at an exponential scale” across the 80+ markets that we have properties in.

Our team is currently working remotely due to Covid 19. We have recently hired fully remote employees throughout the UK and as we scale we endeavour to have a hybrid remote working environment. We are therefore open to candidates who want to work remotely from any location within the UK. Our volume of bookings and associated customer contacts has grown by 5X since Jan 2021, and we are growing customers faster than ever before; there has never been a better time to join our Customer Operations team.

Key Responsibilities:

• Overall responsibility for team managing all guest interactions (bookings, cancellations, modifications and enquiries), including in-house team and third party offshore support
• Surprise and delight TravelNest's customers with world-class customer care through effective coaching and performance management of your team by taking ownership of hiring, training, learning and overall management
• Develop and take ownership of a quality control process that provides feedback and continued learning for the team
• Lead on the re-imagining and implementation of processes and initiatives to help us achieve customer excellence at scale, whilst minimising need for human touch by customer operations team
• Continuously amplify the customer journey by leveraging industry best practices
• Develop, track and refine the metrics best suited for understanding how your team, and our customers perform
• Foster a culture focused on customer impact and providing a stunning customer experience
• Work closely with product and marketing teams to provide a voice of the customer and influence our value proposition and product development roadmap, to better meet customer needs
• Deputise for Senior Customer Operations Manager

We'd really like to hear from you if :

You can drive Customer Operations forwards-

• You have 5+ years of operations and customer facing experience, working for a fast paced tech company, or similar relevant experience gained from or customer success in a larger business
• You are performance and results oriented, able to set and deliver stretching targets
• You're mission-driven and have a deep passion for customer service
• You have a deep understanding of how to build & track consistent customer journeys through processes & metrics

You are able to refine, retain and scale high performing customer operations teams-

• You have proven experience of owning and refining a customer operations team with the ability to motivate and develop a team, give clear direction and feedback in order to improve performance
• You can read seasonal peaks to understand what skillsets are needed and use this data-centric approach to ensure a full customer operations coverage that meets the business' needs
• You have built or scaled a quality control process that feeds into each staff member's learning and development
• You can balance a need for consistency in approach with staff autonomy and individual task ownership
• You understand the value of performance improvement goals and can identify training needs and mentor those aspiring for progression
• Experience of working with offshore teams

You can identify, root cause and solve hard problems-

• You get energy from being in high-pressure situations and fast growth, with the ability to build repeatable, scalable processes amidst all the noise
• You can autonomously create strategic improvement plans, set priorities and drive delivery of these plans at pace
• You are able to spot the most important things and prioritise to deliver change. You can autonomously identify ambiguous, poorly defined problems and design and implement elegant solutions
• You drive progress through data-informed decision making. You are able to assimilate a large variety of inter-related data sets and metrics, and distil these into critical insights that drive competitive advantage
• You have a strong track record of solving problems with technology and automation rather than adding more people. You have expertise in a variety of CRM tools and are able to implement tooling to improve service and efficiency

You can create a winning culture-

• You someone that can finely balance the needs of BAU vs seeking new opportunities to drive performance for customers, pilot them and productionise them
• You have previously built or significantly enhanced a user-centric company culture
• You are a strong collaborator, working cross-functionally with marketing, product, finance and the exec team

• We're at the start of an exciting journey, there are huge opportunities to shape the future of the company together
• We offer great benefits: An attractive salary, stock in the company, remote working and unlimited holiday leave
• The chance to solve new challenges all day, every day you will have the freedom to innovate and adapt new ideas
• A great working environment and the opportunity to grow our product and business together we work in a fast paced and friendly environment

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of gender, race, religion, sexual orientation, disability or age.

THE OPPORTUNITY:

We are looking to hire a visionary Senior Influencer Marketing Manager, DACH. This is an exciting opportunity to expand and solidify Naturecan's footprint across the Germany/Austria and Switzerland, through meaningful influencer strategies and partnerships. You will work closely with the Country Manager, DACH to design a winning strategy for our influencer programs and will partner with Global Marketing and PR, to deliver a seamless Influencer plan, developing and strengthening brand awareness and consideration for our largest market.

The role offers an unrivalled opportunity to work in one of the fastest growing start-ups to really stretch and test your marketing skill-set against one of the world's most demanding audiences.

ABOUT US:

Naturecan is one of fastest-growing e-commerce retailers, built to offer a natural, organic alternative to common health complaints such as pain, sleep problems and recovery after training, through our premium, safe and effective hemp derived CBD. We wake up every morning excited to share the all-natural power of CBD. Online revenues grew over 400% in the last 6 months.

HOW YOU'LL CONTRIBUTE:

• Develop robust influencer marketing tactics across performance, awareness

and retention funnels.

• Optimize end to end DE Influencer on-boarding process and tools across

data tracking, data measurement, scalability of process ways of working.

• Build and nurture strong, long-term partnerships with celebrities

and mega/macro influencers, whilst ensuring continued research into new influencers to build a future pipeline

• Work closely with team to execute campaigns
• Conceptualize ideas for new influencer campaigns
• Help drive traffic to increase overall engagement rates and sales
• Create content briefs for talent
• Implement month-on-month social reporting processes to demonstrate long and short term achievements

THE TALENT YOU'LL BRING:

• Proven experience in influencer marketing
• Passion for this area of digital marketing
• An understanding of how influencers play a key role in building brand
• awareness, content creation and driving revenue
• Ability to build good relationships with talent and agents
• Impeccable communication skills
• Confidence to think outside the box and bring ideas to the table
• German (mother tongue) English (Very good)

PERFECTLY PACKAGED:

• Very generous staff discount
• Opportunities to make an impact as well as learn and develop further
• A dynamic, international team that lives the start-up atmosphere with flat hierarchies and short decision-making paths fostering a culture of trust, empowerment and constructive feedback in an inspiring work atmosphere.
• Flexible, remote working
• Competitive salary

This is a remote position.

• Answer phone calls and emails, providing support on a wide range of topics
• Act as a trusted adviser to new and prospective customers
• Review customer requirements to provide the most optimal solution for their organization
• Troubleshoot technical issues and communicate back to the customer
• Stay up-to-date by reading technical articles and receiving training for new features
• This is a full time salaried position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have two shifts option available and are accepting applications from individuals interested in working:

• Located in and have work authorization in New Zealand
• Bachelor’s degree is requested, however, a combination of education and experience may be considered
• 1-3 years of Customer Success/technical Support experience (SaaS experience preferred)
• Analytical mindset with ability to quickly recognize patterns 
• Able to master new software and systems effortlessly and quickly
• Superb writing and communication skills: accurate, focused, and detailed
• Excellent at multitasking and highly productive
• Strong interpersonal skills

• Salesforce experience
• Familiarity with web development languages (HTML, CSS, Javascript, etc.)

ocated in and have work authorization in New Zealand Bachelor’s degree is requested, however, a combination of education and experience may be considered 1-3 years of Customer Success/technical Support experience (SaaS experience preferred) Analytical mindset with ability to quickly recognize patterns Able to master new software and systems effortlessly and quickly Superb writing and communication skills: accurate, focused, and detailed Excellent at multitasking and highly productive Strong interpersonal skills

Bachelor’s degree is requested, however, a combination of education and experience may be considered.

1-3 years

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

We are experiencing significant growth and is seeking a talented, passion-driven individual to enhance the talent and of our development team. This position will be responsible for supporting clients using two different Experian Health revenue cycle products.

What you’ll be doing:

• Analyzing and facilitating the resolution of complex client issues for multiple products
• Partnering with the relationship management, engineering, and product management teams to facilitate prompt resolution of client issues
• Attending and participating in internal and client meetings
• Consistently communicating with clients to answer questions and provide case status updates
• Working collaboratively with teammates and product adjacent teams to resolve issues in a timely manner

• Bachelor’s degree or greater in related field, or equivalent education and experience 
• Minimum 3 years’ experience working in the healthcare industry with familiarity of the healthcare revenue cycle, medical billing, or 835 or 837 and X12 or HL7 experience a plus.
• Must have superior analytical and problem-solving skills
• Must possess exceptional customer service skills and be able to work in a fast-paced environment with high client expectations
• Must be flexible and able to adapt quickly to product and process changes 
• Should have excellent interpersonal and communication skills are essential
• Must be able to handle multiple tasks, take initiative, and prioritize
• Should be detail oriented
• Must be able to work productively in a remote environment

All your information will be kept confidential according to EEO guidelines. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

In this day and age, creating the optimal customer experience is the most influential focus of any business in any industry. That’s why at Jebbit, we’re focused not only on delivering that AMAZING customer experience to our own customers, but also building a platform that allows our customers around the world to do the same with their own Customer Relationships and Digital Experiences.

Description:

As an Onboarding Associate at Jebbit, you will be a key player in ensuring the success and happiness of our customers as they get started in their partnership with Jebbit. You will be the customer’s main point of contact for the first 90 days. You will be responsible for training customers in the platform, consulting on how to bring their strategy to life in their experiences, advising on best practices and providing recommendations. The Onboarding Associate is the owner and facilitator of all the sessions within the first 90 days. We are looking for someone who is passionate about the onboarding experience, has great project management skills, can become an expert in the product and has experience working with global companies. You will be coordinating with both the decision maker and platform owners to drive clear value of the platform.

Responsibilities:

• Serve as the main point of contact with the client for the first 90 days of the partnership.
• Train new clients in the platform to make sure they are set up for success to leverage the platform in a self-service capacity post-90 days.
• Adapt and advise clients on how to best use their onboarding program to get the most value out of it. Recommend to clients how to use their consultation hours in order to get the most bang for their buck.
• Provide strategic guidance and best practices to clients to ensure they are setting themselves up to hit their business objectives. Your strategic guidance is both Jebbit platform specific, but also showing customers how Jebbit fits within their bigger Marketing strategy.
• Help facilitate the introduction of the client to the Jebbit’s engineering team for any integration and tagging implementation.
• Work with both the client and internal Jebbit teams to diagnose any experience or platform related issues.
• Monitor the client onboarding health score across a cohort of customers to ensure we are getting clients to value realization within the first 90 days.
• You will work closely with Product and Engineering to bring bugs, feature requests, and new technical opportunities to the table. You are responsible for advocating for your customers needs and identifying ways to continuously improve the Jebbit platform.
• Collaborate with the Customer Success Manager and Account Executive on client strategy and help identify new opportunities within the account.

We're Looking For People Who Have:

• Experience: You have at least 2-3 years of customer onboarding experience and/or customer support experience and looking to make a move to an onboarding role.
• Excellent Communicator: Clear and articulate communication skills with the ability to effectively communicate Jebbit’s value at both a macro and micro level.
• Project Management Skills: Able to manage and build relationships with customers while leading them through the onboarding process and driving outcomes on time.
• Marketing Savviness: High marketing IQ and the ability to consult with customers on high level marketing strategy.
• Problem Solver: Able to clearly identify a problem, propose a solution, and resolve the issue.
• Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• People Person: You have strong interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc.
• Adaptable: Adaptability and resilience to thrive amidst the frequent changes of a startup.
• A True Team Player: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with leadership and build strong relationships with champions in accounts to ensure adoption and success with Jebbit.

Compensation & Benefits:

Jebbit offers a competitive compensation package commensurate with anticipated duties and responsibilities. Onboarding Associates may also be offered a bonus structure based on performance relative to personal and/or team goals. Benefits include flexible vacation, 401k, medical, dental, and vision insurance, 12 weeks paid parental leave, wellness stipend, and college loan refinancing.

About us:

Jebbit is all about Culture Add, not Culture Fit. We know we serve our customers better when we involve as many different perspectives in our problem solving process as we can. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Jebbit is an equal opportunity employer and values diversity amongst our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Having recently launched in Canada, the USA and Australia, ZOLEO Inc. is looking for an exceptional Tier 2 Customer Experience Representative to join the newly formed global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is now looking to expand its global reach and the Tier 2 Customer Experience Representative will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level.  

As a Tier 2 Customer Experience Representative, you will be responsible for supporting customers with a variety of inquiries through incoming calls, tickets, chat, and social media by providing helpful information, answering questions, supporting Tier 2 level technical troubleshooting or set-up processes, creating orders and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet or exceed service level agreements (SLAs). This is a permanent virtual (work from home) role as part of a global Customer Experience team. The role reports to the regional Customer Experience Team Lead.

Key Responsibilities:

• Respond to customer inquiries in a Tier 2 capacity using multiple communication channels (live chat, email, phone) from a remote work environment.
• Prioritize tickets accordingly based on ZOLEO operational processes as well as sound judgement. Agents will be responsible for tickets assigned to them as well as contributing to reducing shared ticket backlog among the team.
• Assist in monitoring/engaging social media followers. Respond to online customer reviews and feedback.
• Handle and resolve customer requests related to billing, order placement, account changes, sales, and technical support/troubleshooting
• Contribute to Knowledge Base articles and content
• Maintain a working knowledge of company products and services. Opportunity to specialize in certain ZOLEO operational processes will be encouraged
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Work on various customer-related special projects from time to time, as necessary
• Serve as an escalation point for Tier 1 agents
• Promote company products, features and benefits through consultative customer qualification
• Meet both personal and team-based monthly SLAs, Productivity targets and Quality standards.
• Stay updated on all operational systems, processes and procedures, as well as company policies.
• Stay informed of competitors and related industries
• Attend and participate in company events and team meetings (primarily in a virtual capacity, although staff will be encouraged to participate in any events at the nearest ZOLEO regional office, as permitted.)
• Ensure a positive, accurate and professional customer experience.
• Maintain effective and harmonious working relationships with peers and other company staff

Qualifications & Skills:

• Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
• Minimum 2-3 years in a Customer Service-related position. Experience with supporting technical products (software, hardware) as well as global brands is considered a strong asset.
• Post-secondary diploma or equivalent experience required.
• Strong communication skills (verbal and written). Conversational and Personable.
• Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
• Able to handle difficult customer situations and arrive at a positive resolution.
• Excellent time management and organizational skills. Able to work with minimal supervision.  Adaptable to new workflow and changing environments.
• Comfortable working remotely as part of a global team. Access to broadband internet is required. ZOLEO will provide any additional necessary tools and hardware.
• Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
• Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills. Experience with Helpdesk software (eg. Zendesk) is strongly preferred.
• Fluency in other languages considered a strong asset (French, Spanish, German)

Note: There are two (2) positions available to be filled. Shift times are 8hr shifts (with appropriate breaks) between 8AM-8PM Eastern Standard Time from Monday to Friday. Shift will be assigned upon starting, and may change from time to time. As this role is virtual, candidates may be located anywhere within the continental USA or Canada, as long as they are able to consistently make their assigned shift times.

• Occasional after hours and stat holiday support may be required as business needs fluctuate
• Additional opportunities, such as weekend shifts will be available

What we Offer:

• Competitive base salary
• Quarterly bonus
• 3 weeks' vacation
• Health & dental benefits
• Work remotely

Having recently launched in Canada, the USA and Australia, ZOLEO Inc. is looking for an exceptional Team Lead to help launch the newly formed global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is now looking to expand its global reach and the Team Lead, Customer Experience will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level.  

The position will be part of globally distributed, virtual (work from home) team, reporting directly to the Director of Customer Experience in Canada. The Team Lead, Customer Experience will manage a team of front-line Customer Experience Representatives that support customers across ZOLEO’s current markets in North America (US, Canada), Asia-Pacific (Australia and New Zealand) and Europe. This position will be primarily focused on our North American customers, with a supporting role for team members and customers in other markets. The role’s objective is to drive consistencies and efficiencies while improving customer service level standards through training, coaching, process improvement, streamlined communications, staff oversight and accountability. The Team Lead will also be required to interact directly with ZOLEO customers, in a front-line capacity.

You bring experience leading and coaching small to medium sized teams in the customer service industry, preferably supporting technology products or services. Knowledge of customer support operating principles, including shift and schedule management, ticketing workflows, customer support KPIs (Key Performance Indicators), SLAs (Service Level Agreements) and escalation processes are critical.

The ideal candidate is a curious, forward-looking, customer-centric team lead with 3 or more years of experience operating at a senior agent or team lead level. Not only do you have the discipline to understand support KPIs, but you have also used them to drive continuous improvement and performance outcomes, leading to exceptional customer experiences.

As this is a foundational role for the newly established global Customer Support team, we are looking for a “roll up your sleeves” type individual that is willing and able to action a high number of tickets on a daily basis as necessary, but also contribute to planning, development and coaching initiatives as we scale and grow the team.

This is a fantastic opportunity to join a global brand and impact growth -- helping it scale into a truly global business that is known for delivering a best-in-class customer experience. The chosen candidate will be part of a high-performing team that will be undergoing tremendous growth over the next few years.

This position can be performed anywhere in North America in Eastern Time Zone.

Key Responsibilities:

• Assist in developing key operational guiding principles and documentation, including SLAs, KPIs, and more
• Function as a frontline customer support representative as necessary and action incoming support tickets (phone, email, social media and chat) to support ZOLEO customers as the Customer Experience team grows. Utilize direct experience and observation from interactions with ZOLEO customers to inform and optimize ZOLEO customer support operations. Act as an escalation point for more complex customer issues and questions
• Assist in implementing new customer support systems and platforms, including Zendesk and an internal Customer Support Portal
• Act as a ZOLEO subject matter expert by learning about the product, service and troubleshooting procedures, as well as identify opportunities to improve on customer facing and internal product resources
• Develop robust training programs and documentation for future ZOLEO Customer Experience hires
• Maintain direct dialogue with other ZOLEO teams and business functions (Product, Finance, etc.) to ensure seamless and timely communication across the business
• Develop and maintain support content, including knowledge base articles, chat bot flows, and more.

Qualifications & Skills:

• 3+ years of customer support or customer service experience, preferably with at least 1+ year in a team lead role.
• Outstanding interpersonal, written and verbal communication skills. Fluent in English. Other languages would be an asset (French, Spanish, German)
• Proven track record of driving positive KPI and SLA metrics in a customer service capacity
• Experience in managing high volume of customer inquiries across different channels, including phone queues, live chat and email
• Experience and comfort using technology in the course of your work, including customer support platforms such as Zendesk, CRMs, etc. Overall comfort and confidence with technology.
• Experience with supporting software/technology products or services, including mobile iOS and Android based apps is strongly preferred. Experience supporting hardware products is considered a strong asset.
• Content creation and technical writing experience is considered a strong asset
• Strong leadership skills and acumen, comfortable managing distributed, virtual teams across different time zones and locales. Experience with mentoring and coaching customer support agents and maximizing your team’s efficiency and outcomes.
• Experience in creating and maintaining team schedules, especially global teams. Experience with budgeting resources for support teams is considered a strong asset.
• Experience with interacting with customers on social channels (Facebook, Twitter) is considered a strong asset.
• Employ a customer-focused mindset in everything you do. Highly empathic and patient individual
• Experience and comfort working within fast-paced teams and environments. Able to work autonomously and manage your (and your teams) day-to-day priorities dynamically as needed.
• Outstanding attention to detail and quality. Analytical, problem-solving and decision-making skills.

What we Offer:

• Competitive base salary
• Quarterly bonus
• 3 weeks' vacation
• Health & dental benefits
• Work remotely

Having recently launched in Canada, the USA and Australia, ZOLEO Inc. is looking for an exceptional Tier 1 Customer Experience Representative to join the newly formed global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is now looking to expand its global reach and the Tier 1 Customer Experience Representative will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level. 

 As a Tier 1 Customer Experience Representative, you will be responsible for supporting customers with a variety of inquiries through incoming calls, tickets, chat, and social media by providing helpful information, answering questions, basic app and device troubleshooting/set-up processes, creating orders and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet or exceed service level agreements (SLAs). This is a permanent virtual (work from home) role as part of a global Customer Experience team. The role reports to the regional Customer Experience Team Lead.

Key Responsibilities:

• Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, phone) from a remote work environment.
• Prioritize tickets accordingly based on ZOLEO operational processes as well as sound judgement. Agents will be responsible for tickets assigned to them as well as contributing to reducing shared ticket backlog among the team.
• Handle and resolve customer requests related to billing, order placement, account changes, sales, and basic technical support/troubleshooting
• Maintain a working knowledge of company products and services. Opportunity to specialize in certain ZOLEO operational processes will be encouraged
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Work on various customer-related special projects from time to time, as necessary
• Promote company products, features and benefits through consultative customer qualification
• Meet both personal and team-based monthly SLAs, Productivity targets and Quality standards.
• Stay updated on all operational systems, processes and procedures, as well as company policies.
• Stay informed of competitors and related industries
• Attend and participate in company events and team meetings (primarily in a virtual capacity, although staff will be encouraged to participate in any events at the nearest ZOLEO regional office, as permitted.)
• Ensure a positive, accurate and professional customer experience.
• Maintain effective and harmonious working relationships with peers and other company staff

Qualifications & Skills:

• Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
• Previous experience in a Customer Service-related position. Experience with supporting technical products (software, hardware) as well as global brands is considered a strong asset.
• Post-secondary diploma or equivalent experience required.
• Strong communication skills (verbal and written). Conversational and Personable.
• Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
• Able to handle difficult customer situations and arrive at a positive resolution.
• Excellent time management and organizational skills. Able to work with minimal supervision.  Adaptable to new workflow and changing environments.
• Comfortable working remotely as part of a global team. Access to broadband internet is required. ZOLEO will provide any additional necessary tools and hardware.
• Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
• Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills. Experience with Helpdesk software (eg. Zendesk) is strongly preferred.
• Fluency in other languages considered a strong asset (French, Spanish, German)

Note: There is currently one (1) position available to be filled. Shift times are 8hr shifts (with appropriate breaks) between 8AM-8PM Eastern Standard Time, from Monday to Friday. Shift will be assigned upon starting, and may change from time to time. As this role is virtual, candidates may be located anywhere within the continental USA or Canada, as long as they are able to consistently make their assigned shift times.

• Occasional after hours and stat holiday support may be required as business needs evolve
• Additional opportunities, such as weekend shifts will be available

What we Offer:

• Competitive base salary
• Quarterly bonus
• 3 weeks' vacation
• Health & dental benefits
• Work remotely

We are currently hiring full-time and part-time Work at Home Inbound Customer Service Representatives!

Our Work at Home Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

Working as a Work at Home Customer Service Representative, You Have:

High school diploma (or equivalent)
6 months – 1 year of customer service experience
Call center experience (strong asset)
Effective communication skills
A secure area in the home to work from
The ability to work effectively in a work-at-home setting
The ability to sit for long periods of time

Benefits of Working as a Work at Home Customer Service Representative:

Work from home!
Flexible schedules
Competitive salary
Industry-leading benefits
Amazing career growth opportunities

Benefits:

Dental insurance
Health insurance
Vision insurance

> Make a difference to the lives of 100s of hackers by being a friendly face they can reach out to for help.

# What’s the opportunity?

We’re looking to hire our 10th full-time employee, a well-rounded Support professional.

In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll even report directly to Daniel Martin, the founder. You’ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.

# What we offer & what we are looking for:

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.
• Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: we don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help. Don't worry, we'll train you up well in advance.

This is a **full-time position** with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with **reasonable overlap with normal EU business hours**.

# About you

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

# Benefits of working with us

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

We're looking for a Customer Support Specialist to join us remotely from Poland. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.

Please submit your CV in English.

What you'll be doing

• Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues

What you'll need

• You'll have flawless English and German language as a minimum
• Empathy and love for helping people
• Ability to explain complex issues in an easy and understandable manner
• Excellent communication skills

We're looking for a Customer Support Specialist to join us remotely from Poland. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.

Please submit your CV in English.

What you'll be doing

• Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues

What you'll need

• You'll have flawless English and French language as a minimum
• Empathy and love for helping people
• Ability to explain complex issues in an easy and understandable manner
• Excellent communication skills

About the team

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.

We hire people who know how to act fast, look for root causes and solve problems - not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

About the role

We're looking for a superstar Team Leader (who understands what it takes to motivate and lead a team and has experience in doing so) to sit within our Complaints team in Porto or will work remotely from any other city in Portugal.

Please submit your CV in English.

What you'll be doing

• Lead and motivate a team of Complaints Analysts in Porto with the aim to constantly improve and develop their skills while hitting targets.
• Nurture a positive, stimulating and productive working environment whereby everyone works towards a common goal.
• Challenge policies and procedures, in the quest for continuous improvements.
• Seek to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end.
• Engage in activities to ensure each analyst has a voice and receives frequent feedback.

What you'll need

• A proven track record of improving the productivity and quality of a team
• A driven, self-motivated and highly flexible team player
• A self-learner and independent problem-solver
• Able to work under pressure, manage multiple projects, and meet deadlines by prioritising tasks efficiently
• Data-driven and ability to work with dashboards
• Strong communication skills, great numeracy and IT skills
• Willing to frequently travel between the Krakow, Porto and Vilnius office
• Flawless English
• Exceptional resolution skills
• Bachelor's degree or equivalent
• Knowledge of a dispute resolution process is highly favourable
• Practical knowledge of SQL (can be basic level) is a plus

A little about us...When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we've expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we're looking for...Revolut is being scaled up by people all around the world who share our vision. We're looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you're not just another cog in the machine.

The benefits

• Competitive salary
• Excellent training and guidance from our team
• Roll with a free Revolut Metal subscription
• Private medical care
• Daily meal allowance
• By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates.

Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most-creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, and Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

The main purpose of the Iterable Professional Services team is to delight our customers with experiences and outcomes that improve product adoption and maximize our ARR. We are made up of Project Managers, Implementation Consultants, Solution Architects, Email Deliverability Consultants and our Customer Education Manager.

Reporting to the Manager of Professional Services, you'll provide growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is necessary that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. As a member of our Iterable's Professional Services (PS) team, your main purpose will be to delight your customers with experiences and outcomes that maximize their growth and ours.

You'll get to:

• Build relationships with partners by learning and solving their challenges
• Lead customers through successful implementations of the Iterable platform
• Configure the platform and onboard marketers and developers in template and campaign set up, technical integrations, A/B testing, reporting, and regular onboarding meetings
• Build customer-facing content like presentations, project plans, data schemas, migration guides, and long-term success plans
• Work on multiple implementation projects at a time
• Complete projects on time and under budget
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Contribute to innovations in our operations, tools, team structure, and service offerings
• Participate in improvement projects to support achievement of our OKRs

We are looking for people who have:

• Experience in customer-facing roles with business and technical stakeholders
• Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
• Experience gathering requirements and facilitating system integrations for customers of all sizes
• Experience working work on multiple implementation projects at a time while fulfilling customer demands
• A service mentality that will help your customers and teammates
• Motivated to coach others and always learn

Bonus points:

• Previous consulting or Customer Success team experience
• Understanding of markup and template languages (HTML, CSS, Handlebars, Liquid, Velocity), web and API development (JavaScript, JSON) or mobile development

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

For Colorado-based employment: The minimum salary for this position is $105,000/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Please note: This role is based in SFO. We are also open to remote workers who are physically located in the Mountain or Pacific time zones.

At Beamery, we believe that where you work is much more than just a job. For many of us, it's our livelihoods. It's how we provide for our families and it shapes the legacy we'll leave behind. This is why our purpose is to create access to opportunities regardless of where someone is born.

We're excited to have raised a $138m Series C backed by world-class investors from some of tech's most disruptive companies.

Our products are helping the world's largest companies transform the way they attract, engage, hire talent with our industry first Talent Operating System. Global leaders like Nasdaq, Autodesk, AstraZeneca and Workday run talent on Beamery.

So, what are you waiting for? Join us and help us transform the future of work once and for all.

About Customer Success

The product we build is truly changing the way companies find and hire talent, and our role in Customer Success is to make sure that our users make the best of it. Our constant support and engagement is one of Beamery's biggest strengths- we act as advisors and agents of change to our customers, and we bring back their feedback and requests to the rest of the team. We invest time in understanding our customer's business needs, and strategically think about how the product can best fulfill them. Our goal? To make every single interaction with Beamery productive, easy and enjoyable.

We're looking for an Integrations Consultant who will partner with the assigned customer teams to facilitate the technical work streams, including integrations and data migration. This key subject matter expert will maintain customer facing best practice documentation and resources to support the customer success team, in partnership with other assigned professional services and customer success team members will engage directly with customers on their technical workstream including integrations and data migrations, will finalize customer requirements early in the integration process, and will facilitate with product and engineering to streamline the deployment of integrations for customers to be timely, predictable and to deliver the expected value to customers.

• What will you be doing as a Beamery Integrations Consultant?
• Identify, assess, and solve complex business problems for integrating Beamery with external applications across a wide array of Applicant Tracking Systems, Point Solutions and other Human Capital Management platforms, where analysis of situations or data requires an in-depth evaluation of variable factors
• As part of the cross functional team at Beamery, you'll be a part of key customer interactions throughout the customer journey. During the implementation process you'll be working with an Engagement Manager and Solution Delivery Consultant running the Beamery implementation project, partner with product and engineering to assess any customization needs, as well as to finalize and deliver integrations to customers
• Accountable for assigned integrations, data migrations and/or project activities assigned by project lead
• Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary
• Achieve team, project and business outcomes by managing, diagnosing and solving technical issues that may arise during the integration and data migration delivery life cycle.
• Document and share best practices, and be the integrations subject matter expert on the Professional Services team.
• Transfer knowledge to the customer and support team for ongoing support post-go-live.
• Work directly with customers to translate business objectives into technical requirements
• Stay up to date with new features and product launches from Beamery and other partners
• Develop trusted and synergetic relationships with clients, partners, and other stakeholders
• Advise customers and integration partners on best practices for writing to Beamery's API
• Lead customers through the review of Beamery's integration methodology, technical details of the integration, any required mapping exercises and testing of integrations.
• Who are we looking for?
• 3+ years of experience in the needs analysis, solution design and configuration/delivery of Talent acquisition software with hands on experience in integration the functional design and delivery of integrations
• Eager to work with and across multiple teams, and at multiple levels and get things done.
• The ability to translate complex technical concepts and requirements into practical terms for non-technical customer teams
• Strong communication skills with different audiences and stakeholders globally.
• Able to serve as the voice of the customer and collect feedback to drive continuous improvement across all areas relating to product.
• Demonstrated ability to work within a team construct on major enterprise implementations, as well as the ability to establish rapport and solid working relationships across all levels within customers and all functional groups within Beamery (sales, customer success, enablement, product and engineering).

Some things we also consider important:

• BS or MS in computer science or a related technical field or equivalent practical experience.
• Experience using tools to test API calls, i.e. Postman
• Experience using tools to monitor integration traffic, i.e. Kibana
• Highly analytical.
• Strong product intuition and user empathy.
• Ability to focus on a problem at hand while thoughtfully considering overarching company strategy.
• Passionate about B2B products and building enterprise solutions.
• Self starter.
• You have the ability to manage multiple implementation priorities simultaneously at various stages of the customer journey.

Benefits & Perks

• Competitive pay and stock options.
• 401 (k) package.
• Unlimited PTO.
• 100% paid medical, dental and vision care options. Gym discounts and whatever else you need to keep you at your best.

We are Multiverse, on a mission to create an outstanding alternative to the traditional college and university system, and a radically better approach to corporate training. At the heart of our work is professional apprenticeships. Our impact focuses on three primary areas: measuring potential beyond academics to recruit apprentices, delivering world-class job-focused training via applied learning programs, and helping diverse groups of young people build social capital and strong networks through a thriving community both on and offline.

In Europe we are expanding rapidly and already work with over 300 clients including Facebook, Morgan Stanley, KPMG, Kantar, Citi and Microsoft. Our footprint in the US is rapidly growing, with equally impressive clients as our partners.

We are fortunate to have some of the best investors in the world backing us, including our recent Series B funding round, led by General Catalyst and featuring GV (Google Ventures), and including Audacious Ventures, Latitude and SemperVirens. We passed a major milestone in raising the largest venture round from a UK EdTech company in history. Other investors include Index Ventures and Lightspeed Venture Partners, as well as Microsoft Chairman John W. Thompson, 23andMe CEO Anne Wojcicki and Sky Executive Chairman Jeremy Darroch.

Requirements

Having launched our first international office in NYC, we are looking for exceptional individuals to join our delivery team as instructors. As a Business instructor, you will be responsible for delivering our Business administration curriculum to cohorts of apprentices who are working for some of the country's biggest and most exciting brands. If you have drive, ambition and are excited by being part of growing our US business, then come and join us!

• The role of the Business Instructor at Multiverse
• (Note: this role can be based remotely anywhere in the US)

If you love inspiring and teaching others, get a buzz from seeing people develop and learn new skills, and truly care about building the next generation of business leaders, this is the role for you.

In this role you will:

• Teach, mentor and coach your apprentices through their program
• Deliver a mixture of face to face and online sessions with cohorts of apprentices
• Take full responsibility for the progress that your cohorts of young people make through their apprenticeship
• Work with their line managers to understand the needs of their role and how to best support their professional development
• Work internally with Multiverse colleagues to ensure the quality of the program and of our deliver is first class

What you bring:

• You'll have some practical teaching experience in an academic or work context
• Ideally you'll also have relevant industry experience having spent time working in a business-related sector and have relevant experience to share with apprentices
• You have excellent communication skills and are able to work effectively with people at all levels internally and externally - from senior stakeholders to people at the start of their career
• You are passionate about delivering the best learning opportunities and supporting others on their development journey
• You are able to use Learner Management Systems to dynamically record and track learning outcomes
• You have a proven track record in achieving outcomes and demonstrating success
• You are adaptable and patient, able to manage many priorities at once and resolve concerns with empathy and compassion
• You demonstrate the necessary professionalism to support apprentices and managers in accordance with compliance, confidentiality and data protection

Benefits

What's in it for you?

• Ownership in the business through equity options
• 20 days PTO to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
• Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
• Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
• Comprehensive insurance plans and 401(k) starting on your first day
• Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US

Multiverse provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Multiverse will provide reasonable accommodations for qualified individuals with disabilities.

This is a position with flexibility to work remotely in the United States or EMEA.

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

The (Senior) Director, Knowledge Management, Customer Experience is responsible for developing and deploying knowledge, training, customer community, and content strategy for our global customers. The right candidate will enable the global Customer Experience org and our service partners with the knowledge and content necessary to enhance the customer experience. If you love music and enjoy leading the development of robust knowledge, training, customer community, and content strategy across multiple channels including, email, webchat, chat, and phone, we'd like to talk to you!

What You'll Do

• Lead overall training, knowledge, customer community, and content strategy and execution
• Develop customer, partner, and CX partner enablement knowledge management framework
• Analysis, design, and development initiatives related to the training needs for the partner specialists and CX experts
• Development and upkeep of online/web content - FAQs, troubleshooting guides, and new products
• Develop customer, partner, and CX partner enablement knowledge management framework, systems, and processes required to bridge the gap between our CX systems, IT systems, and our knowledge bases
• Develop digital strategies to shorten the path between customer need and positive outcomes
• Build strong working relationships with other functional teams to promote knowledge management initiatives and ensure the free flow of information throughout the company
• Evaluate the sustainability of our current knowledge management approach and optimize the processes and framework for the future
• Design and implement global training strategy and grow our training team
• Formulate evidence-based knowledge analysis and identify key priorities, requirements and gaps
• Improve customers' experience through a KCS (Knowledge-centered Service) methodology
• Develop content, communication, and training needs on knowledge processes and systems
• Drive KM initiatives in a cross-functional environment leading both direct and matrixed staff
• Develop community deflection strategy with emphasis on building peer to peer knowledge
• Analysis of user generated community content to bridge knowledge gaps internally and externally

What You'll Need

• Previous experience growing and scaling knowledge practices for growth companies
• Previous experience developing global KM, content, and training strategies required for customers, partners, and internal users
• Successful track record of working in and leading in a customer-focused KCS environment
• World class communication skills both verbal and written
• 15 years of experience within Knowledge Management discipline
• 8+ years of experience leading a KM program with a proven ability to lead and deliver on strategic and tactical business objectives
• Experience in multi-channel knowledge management environments
• Ability to roll-up your sleeves and dive into details and help when/where needed
• Confident, persuasive and enthusiastic about sharing knowledge
• Possess critical and analytical thinking abilities with great attention to detail
• Ability to program/project manage initiatives around Knowledge Management that involve cross-functional teams (e.g. IT, Data, Operations, Services, GTM)
• Experience with scaling and optimizing branded support communities

Preferred Qualifications

• Experience working with Salesforce, JIRA, Confluence, other services tools
• Experience with HW and SW products and services
• A strong drive and advocacy for customer service and experience
• A good listener and know how to positively stimulate change
• Caring about the users of KM systems, whether internal or external

Passionate about new technology

About the role

We're looking for a Customer Support Specialist to join us remotely from Poland, Portugal or Lithuania.

We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts.

Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.

Please submit your CV in English.

What you'll be doing

• Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues

What you'll need

• You'll have flawless English and French language as a minimum
• Empathy and love for helping people
• Ability to explain complex issues in an easy and understandable manner

Excellent communication skills

A little about us

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we've expanded our team to match that growth.

What we are looking for

Revolut is being scaled up by people all around the world who share our vision. We're looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you're not just another cog in the machine.

The benefits

Competitive salary

Biannual discretionary performance bonus (equity)

• All the latest tech you need
• Roll with a free Revolut Metal subscription
• By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates.

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

We partner with businesses to help them understand, hire, engage, and enable the world's developers. The products and services are focused on technical recruiting, developer marketing, and enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, and many other Fortune 500 names.

As a Customer Success Manager (CSM) at Stack Overflow, you'll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base. The CSM can give strategic guidance and advice to customers of various sizes along various points of their customer journey. You want to be with a collaborative team where your experiences, effort, and ideas will matter. You're relaxed yet professional, eloquent yet casual, and pleasant yet persuasive. Most importantly, you want to believe in the product you're selling and take a personal interest in the growth of the organization.

What you'll do:

• Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals
• Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs
• Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions
• Coach and drive customers toward the maximum value application of Stack Overflow alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
• Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
• Identify common customer challenges amongst your CSM cohort and their books of business to help identify opportunities for enhanced product solutions
• Partner cross-functionally with Stack Overflow Account Executive, Product, Engineering and Marketing teams to continuously improve the customer experience
• Ability to craft internal and customer-facing assets
• Help drive customer references and case studies

What you'll need to have:

• 8+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise software or SaaS experience is a preferred
• College degree (BA/BS)
• Passion for building trust and communicating effectively with customers
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
• Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues

Nice to Have

• Experience with tools such as Salesforce and CS-centric tools is a plus
• Experience with a professional community management platform for a large technologically-focused user base

What you'll get in return:

• Competitive base salary
• Stock option plan
• Pension
• Private healthcare and dental
• Gym membership reimbursement (Up to ?100 per month)
• Never poked with a sharp stick
• If you want to work remotely.... We'll reimburse you up to $2,000 to set up a great home office.

If you want to work in our office... You'll be in our office in London, and enjoy additional benefits like free lunch every day, and all the espresso you can drink..

Work Environment:

We're a remote-friendly team. Whether you work remotely or work out of our London office you'll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

• Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.
• Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

Dapper Labs is looking to hire a Customer Support Agent to join their team. This is a full-time position that is remote or can be based in Vancouver.