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Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most-creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies. We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.

How you will make an impact:

As a member of Iterable's Customer Success team, you will be responsible for customer relationships and will be tasked with making sure they are happy and getting as much value as possible from the product. The role is ideal for an individual with experience navigating large organizations to identify key stakeholders. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

Reporting to the Manager, Customer Success in Denver, you will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate. In addition, as a member of the Customer Success team, you will relay product feedback from our most important clients back to the engineering team. You will also QA new features and generate new support documents.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you'll get to:

• Ensure customers have a smooth onboarding and implementation phase, and build the relationship thereafter
• Lead regularly scheduled check-ins and monitor client satisfaction
• Serve as voice of the customer to prioritize feature requests and platform improvements
• Identify and develop strategic initiatives to drive customer ROI and growth
• Transact renewals and upsells for customers in your assigned customer list
• Maintain a trusted advisor relationship with each assigned client

We are looking for people who have:

• Strong ability to understand technical concepts and problem solve
• Desire to teach new customers about the platform
• Passion for startups, software, and SaaS products

Bonus points:

• Experience with email marketing, push, or SMS software
• Familiarity with technologies like APIs, HTML, CSS, and Javascript

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

For Colorado-based employment: The minimum salary for this position is $87,150/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Bilingual Senior Customer Service Representative

Remote B3 – Full Time

US-Nationwide-FIELD

What Customer Operations Support contributes to Cardinal Health

• Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis.
• Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Qualifications

• High school diploma
• Prior computer experience using Microsoft Office systems required

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

• Own post-sales relationships with current customers from onboarding to securing renewals

• Work with Customer Success Lead to create engagement plan for medium-low touch customers

• Run Quarterly Roadmap Discussions with C-level executives

• Perform risk analysis to understand customer trends that will help inform future business processes

• Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues

• Collaborate with Product on a quarterly basis to funnel customer feedback directly into the product development process

• Work with sales team to identify expansion opportunities

• Engage with marketing to help facilitate customer events that will bring Twingate community closer together

• 2-3+ years of experience working in customer success in the SaaS space

• Past experience working in a closing role is a plus

• Passion for taking a customer-first approach: you enjoy interfacing with customers and will do whatever it takes to get the right answers

• Desire to think creatively and build stable processes that Twingate will implement to drive growth and retention

• Aptitude for identifying potential problems at the earliest stage in order to prevent longer-term issues

• Ability to communicate clearly and collaborate with C-level executives both internally and externally

• Strong presentation skills and ability to present high-level roadmap initiatives to customers in Quarterly Roadmap Discussions

ZL Tech is seeking new members for our Customer Success and Account Management Team. A Customer Success Manager serves as the primary customer-facing contact for our existing client base, and utilizes exceptional communication, both internally and externally, to help customers fully realize their desired business goals. Technical experience is not necessarily required – a curious mind, a collaborative mentality, and a willingness to learn are desired.

Applicants must be currently authorized to work in the United States for any employer.

Accountabilities/Job Overview

· Maintain a specific client portfolio through day-to-day relationship management

· Coordinate communications between the client and internal teams – ranging from technical support to large-scale projects.

· Act as the primary customer facing contact and point of escalation, orchestrating resources to proactively resolve conflicts.

· Advocate client needs, sustain account health, and communicate both internally and externally in a timely, effective, and professional manner.

· Ability to self-motivate in a remote setting - maintaining high level of organization and responsiveness

· Contribute to team environment through personal projects, ideas, and collaboration

Required Skills/Qualifications

Essential

· Education: Bachelor's Degree – diverse backgrounds welcome with demonstrable relationship management skills

· Leadership experience

· Personable, with the ability to communicate with all types of individuals and business groups

· Clear, concise, professional written and verbal communication

· Comfortable presenting and speaking to senior management - large and small audiences

· Ability to advocate strongly for yourself, your team, and your clients

· Patterned Thinker – ability to recognize trends, think ahead, and preemptively provide solutions

· Growth Mindset – setting and meeting goals, valuing personal and professional development, capacity to innovate and move new ideas into practice

· 0-4 years' experience, pay is commensurate with experience

· Travel required – must be comfortable and available to visit ZL Tech HQ and various client organizations across the US (when covid restrictions do not apply – we value the safety of our employees and clients above all else)

Preferred

· Experience or strong interest in enterprise software and data management

· Experience with Azure/Cloud, Hybrid, and On-Prem solutions

· Familiar with Microsoft Office

About ZL Tech

ZL is a small company with a large footprint. Our software provides archiving and data management solutions to a wide variety of Fortune 500 companies. Award-winning ZL solutions address e-discovery, compliance, records management, storage optimization and data analytics needs. We compete with other well-known large-scale solutions, while still providing a personalized approach to information governance.

Each employee has the power to choose their own path but is not alone in forging their future. We encourage questions and embrace challenges; working together to turn curiosity into innovation. We value mentorship and continued growth, while allowing our employees the room to explore their own strengths and passions – turning possibility into reality.

ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Storyblok makes it easier to submit, reuse and publish content on multiple channels. Non-technical people can create and update content quickly without referring back to developers. This allows the developers to focus on designing fast and reliable solutions that delight across all platforms. See us live on Adidas, Deliveroo, and Pizza Hut’s websites.

We are a remote-first, international startup. This means you will be trusted to work flexible local hours. So far our team is made up of 22 nationalities living in 20 countries with 28% of talent identifying as female. Your diversity will be respected and celebrated.

You will be trusted to work your own flexible local schedule because we focus on the outcomes instead of micromanaging KPIs.

What is in it for you?

We have been ranked as the 5th most flexible company to work. You will be joining a growing company where you can contribute to many “firsts”

• Home office setup allowance or membership to a local coworking space

• A team that has fun at work and would like to share this excitement with new hires

• Annual team-building international trip, quarterly and monthly get-togethers

• 25 days of annual leave plus your local national holidays

• Personal development fund for courses, conferences, and material

• Team members who will help you along your way and be sparring partners whenever you need them

• Employee options scheme

• You can arrange start times and finish times around your life (picking up kids, walking the dog, taking long lunches)

As Storyblok grows at a 165% rate per year, we need you to support our newbies to quickly adjust to our fully remote world and to guide them while keeping them engaged and ensuring they have access to all the info and tools that will make them shine. 

• Communicating with new hires to provide the necessary information (work schedules, access to manuals)

• Legal Onboarding: Creating Contracts and answering all questions until the contracts are signed

• Providing timely access to material, logins, and documentation in our platforms (Zavvy, Salesforce, Smart Recruiters, Notion)

• Assisting with the technical setup of home offices using our partner Hofy 

• Being involved in other talent projects while constantly improving the onboarding process

• Creating a positive onboarding experience

What we are looking for

• Deep knowledge and understanding of Onboarding processes (fully remote advantageous)

• Working experience with onboarding software and/or ATS systems

• Knowledge about employment law and contract law is a plus

• Excellent English skills and understanding of working internationally as well as a strong sense of cultural sensitivity

• Top-notch organization skills, including the ability to manage multiple projects and tasks simultaneously

• Be passionate about remote working

• Sound judgment and confidentiality

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship, or any other characteristic.

For Austrian employees: The employment is in accordance with the collective salary and wage agreement for employees of “Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik” ST1 Einstiegsstufe. We offer a higher compensation depending on your experience and skills.

Unchained Capital is looking to hire a Client Solutions, Associate to join their team. This is a full-time position that is remote or can be based in Austin TX.

This position for Local Community Managers with Full English Proficiency and knowledge of one or several local languages:

• Eastern Europe. Polish and/or Bulgarian (knowledge of both is a plus)

Responsibilities:

• Manage and grow Bybit local communities together with Ambassadors (telegram and discord)
• Building and executing a strategy to drive community growth and engagement
• Planning and execution of online campaigns and events
• Recording complaints/concerns/feedback/improvement proposals of the members, and addressing them
• Ambassadors' management
• Planning and executing marketing campaigns, promotions.
• Partnerships and negotiations with local KOLs, crypto and media channel.

Requirements:

• Minimum 2-3 years experience in community management or marketing
• Experience in communication with media, KOLs, influencers
• Crypto and crypto trading knowledge
• Strong interest and passion for crypto
• Knowledge of Telegram, Discord tools
• Willingness to work flexible hours, including evenings and weekends as required
• Strong organizational skills and ability to manage multiple priorities at once
• Ability to work well independently and as a member of a highly integrated and diverse team
• Demonstrated ability to solve problems and manage conflict

About Only1

Founded in 2021, Only1 is the first NFT-powered social media built on Solana - the most scalable blockchain to date. Social media users want to feel more connected with creators on platforms. And in conventional social media, creators have to go through middle-man to sell merchandise, paid advertisements, shout-outs, or any form of partnerships. Our innovation through NFT aims to cut out the need for these middle-man, and we do this through two novel NFT applications - Genesis-NFT & Content-NFT farming.

With the support from prestigious/major VCs including Alameda Research, Liquefy, GBV, Bithumb, Gate.io and many more, we are hoping to expand our team. Should you want to explore the blockchain industry and be a part of an international, dynamic and fast moving team, come join the Only1 team!

About The Role

• Community Engagement and moderation across different channels in Telegram, Discord, Reddit and other groups requested by the Company
• Work with Marketing team to ideate and execute promotional strategies involving social media and community channels to drive user acquisition and community engagement
• Plan, execute, monitor and report on online/community campaigns and events
• Curate messages/announcements to community members, address enquiries and escalate support requests to appropriate team members effectively and efficiently
• Manage and brief community admins/moderators
• Collect community feedback and improvements proposals

Requirements

• University degree in Marketing, Communications, Management or equivalent

• Deep understanding of social media tools including but not limited to Telegram, Discord and Reddit

• Good understanding of blockchain, crypto culture, crypto consumers and how to engage & motivate them

• Experience in community growing/management preferred

• Good command of written and spoken English

• Strong interpersonal and communication skills

• Ability to work in an agile, energetic startup environment

• Location: Remote/HKG

• Employment: Full Time

Interested candidates please send your resume to joey@only1.io indicating your earliest availability and expected salary.

DocStation is a care management platform that connects pharmacists and payers to improve patient outcomes. We’re looking for a self-motivated leader to join our team who shares our passion for transforming the $3 trillion healthcare industry.

About the Role

In this role, you will have the opportunity to grow and support an extensive network of highly engaged pharmacies that achieve great patient outcomes. This role involves both rolling up your sleeves to get the work done and implementing systems to make processes more efficient.

You’ll work with pharmacies of all sizes, from local independents to national chains. We’ll count on you to understand their unique needs and make things happen on their behalf. You’ll be a key member of the customer success team and instrumental in building strong pharmacy relationships, delivering exceptional customer experience, and managing long lasting partnerships.

What You’ll Own

You’ll be responsible for growing our pharmacy user base and managing strategic relationships. You’ll also take on training and onboarding, providing customer support, and managing pharmacy engagement in payer programs & medical billing. While this role has an external focus, you’ll also have opportunities to work on projects that streamline operations and make our team more efficient.

• Perform outreach activities (e.g. phone, email) to engage/upsell pharmacies
• Track customer accounts and interactions in HubSpot
• Implement a streamlined onboarding experience for new pharmacies
• Onboard and train new customers (e.g. demos, training, webinars)
• Coordinate pharmacy engagement in payer programs (e.g. contracting, credentialing, payments)
• Present pharmacy engagement & clinical performance data
• Triage inbound customer support requests in Intercom
• Implement standard operating procedures for customer support

What You’ll Bring To Our Team

You’ll be successful in this role if you have a track record of owning and executing complex projects efficiently, communicating clearly & effectively, and delighting those who work with you.

• Low ego & high emotional intelligence
• Desire to grow in a fast-paced environment
• Self-motivated bias for action
• High level of accountability
• Enthusiasm & positivity in all human interactions
• Clear & concise communication skills
• Deep understanding of subject matter and customer needs
• Efficiency in managing complex projects
• Collaborative approach to problem solving
• Desire to mentor & teach others

Benefits

• Fully distributed company—work from anywhere in the US you're most comfortable
• In-person team retreats & outings (previous locations include Big Sky, MT, Boulder, CO, and Sundance, Utah)
• Competitive pay and equity
• Great health benefits for you and family
• Equipment you need to do your job, including a home office stipend
• Annual education allowance
• Monthly self-care allowance

One More Thing

We're looking for people with passion, grit, and an overall desire to do good work that helps people. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We welcome people who want to change the status quo, have a chip on their shoulder, and are willing to fight for what they believe in.

How to Apply

As a fully remote company, we highly value the ability to communicate in writing. Please submit your application with a highly detailed cover letter that describes why you believe you're a good fit for this particular position and anything else you'd like us to know. When answering the additional questions, please go into detail (we also love to read).

DocStation is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About DocStation

DocStation is a care management platform that connects pharmacists and payers to improve patient outcomes. We’re looking for a self-motivated leader to join our team who shares our passion for transforming the $3 trillion healthcare industry.

About the role

DocStation’s pharmacy network spans everything from small, local, independent pharmacies to large national chains. Our pharmacies perform clinical work in a variety of programs which are largely dependent on their region. In this role, you will help guide and establish the teams responsible for implementation, success and support of our pharmacies and providing the best customer experience possible.

When you first get started, your role will be a player-coach as you learn the business and help your team deliver on key success metrics through improving operational processes, coaching and mentoring, asset creation, or other identified needs. As you get ramped up over the next 12 months, you will be expected to make a plan for growth and hire the team around you to further refine and scale services to our customers.

What you’ll do

• Identify operational needs and implement efficient processes to ensure high pharmacy engagement with DocStation
• Develop, report on, and drive improvement of key performance indicators for pharmacy success and support
• Lead, coach, and mentor your teams to deliver a best-in-class customer experience
• Work closely with internal teams to communicate customer needs and opportunities

What you’ll bring to DocStation

• Demonstrated success building and leading customer-facing teams of a SaaS product
• Hands-on operational experience and motivation to develop efficient processes with tools like HubSpot and Intercom for complex onboarding and educational needs
• Strong empathy for customers AND a passion for revenue and growth
• Experience leveraging data and analytics in decision making

Company benefits

• Fully distributed company—work from anywhere in the US you're most comfortable
• In-person team retreats & outings (previous locations include Big Sky, MT, Boulder, CO, and Sundance, Utah)
• Competitive pay and equity
• Great health benefits for you and family
• Equipment you need to do your job, including a home office stipend
• Annual education allowance
• Monthly self-care allowance

One more thing

We're looking for people with passion, grit, and an overall desire to do good work that helps people. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We welcome people who want to change the status quo, have a chip on their shoulder, and are willing to fight for what they believe in.

How to apply

As a fully remote company, we highly value the ability to communicate in writing. Please submit your application with a highly detailed cover letter that describes why you believe you're a good fit for this particular position and anything else you'd like us to know. When answering the additional questions, please go into detail (we also love to read).

DocStation is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Purpose: 

The Technology and Training Specialist is responsible for ensuring that every customer who tries one of our devices has the best possible experience. This position will be one of the primary contacts for all customers in the Consumer Business pipeline, including a virtual orientation, initial device set-up, weekly device training sessions, and preparing customers for independent use with their device.  This role will be the liaison between the vetting, funding, and clinical teams that will support and be part of the customer journey to obtain a device. 

Essential Duties & Responsibilities: 

• Establish rapport with our Consumer Business customers (patients & care-partners) and ensure the best possible experience 

• Be the first point of contact for all Consumer Business customer and liaison, as appropriate, with other teams to ensure a seamless experience 

• Conduct the initial virtual device orientation with all customers (via Zoom) 

• Evaluate basic competencies (follow instructions, physical responses, patient needs)

• Carry out the device trial plan established by our Clinical Technology Consultants (i.e., weekly training sessions with customers)

• Provide basic technical support, as needed

• Work closely with the CTCs and clients to customize devices based on the client’s functional communication needs

• Obtain clinical information, as needed, and with the help of our internal Client Navigator team

• Document all customer interactions in our customer relationship management (CRM) system

• Provide continuous feedback to all Consumer Business Team members to ensure smooth transitions across the customer life-cycle

• Ensure customers are trained and ready for independent device usage

Other Duties & Responsibilities:  

• Maintain company standards for CRM procedure

• Assist other members of the Consumer Business Team, as needed

• Collect and report on key metrics within the Consumer Business Team

• Work with others within the Consumer Business team for additional opportunities for customer engagement

• Other duties as assigned

Education & Experience:

• Bachelors/Associates Degree, or some college coursework preferred  

• 1-3 years of customer service or related experience directly working with customers on the phone   

• Experience with Lingraphica technologies, including communication devices, SmallTalk apps, TalkPath Therapy, and TalkPath News, strongly preferred 

Knowledge, Skills & Abilities:

• Understand what it means to deliver a superior customer experience  

• Strong phone skills  

• Always maintain a calm and professional demeanor when dealing with customers  

• The ability to identify the needs of customers and offer meaningful and timely information in response  

• Proactively report trends and customer feedback, and recommend/implement creative solutions

• Strong communication skills with both external customers and internal departments

• Workload flexibility, open to change, and the ability to prioritize tasks

• Ability to work together with persons with disabilities

• Proficiency with HubSpot, Microsoft Excel/Word, Zoom preferred

Work Environment & Physical Demands 

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. 

Travel 

Travel to our Princeton, NJ office may be required on occasion, up to 4x / year. Occasional travel to national conventions and conferences, within the continental United States (conditional on Covid restrictions) 

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

Software Support Specialist- Remote

Remote

Full Time

Healthmark Group

Mid Level

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION: Remote

POSITION: SOFTWARE SUPPORT SPECIALIST

Are you an enthusiastic solutions-oriented service professional who puts your clients at the center of all that you do? If so, HealthMark might have the perfect job for you. Reporting to the Director of Implementation and Support, you will be looking after an incredible portfolio of national clients. Your primary role will be to nurture and support our existing client base while ensuring they are getting maximum benefit from their HealthMark solutions. This role is instrumental in ensuring HealthMark client issues are resolved quickly, correctly, and personably.

Success in this position requires strong follow through and communication as well as a desire to dig in and help. It is critical that you are focused on client service and the ability to thrive in a dynamic, team-focused environment, showing fast responsiveness and decisive resolution to client issues. HealthMark is on a mission to reimagine the business of healthcare by leveraging innovative, secure, and compliant technology. Join us!

OBJECTIVES:

• Handle inbound queries and issues from clients, focused on maximizing the value they receive from HealthMark solutions to support annual client retention.
• Collaborate with internal technical specialists and clients to ensure solutions are optimally configured, meeting their needs, and integrated into their daily workflow.
• Track and communicate client status, issues, time frames, and root causes related to tickets submitted by clients.
• Partner with internal client account managers, product owners, developers, and configuration specialists as an advocate for client needs.
• Quickly triage and escalate critical support issues to the appropriate internal channels.
• This role requires access to protected health information; maintaining the security and confidentiality of all protected health information is paramount.
• Participate in and encourage a collegial, helpful, results-driven working environment.
• Strive for 100% client satisfaction, and 100% client retention.
• Categorize and accurately identify complexity of client requests while targeting 75+% of tickets being resolved within 24 hours and 100% resolved or rescoped as development/forms cards within 72 hours.

REQUISITE EXPERIENCE AND QUALIFICATIONS:

• Healthcare IT, SaaS, patient intake/engagement and/or Release of Information experience preferred.
• ZenDesk or tickets solution experience a plus.
• Must be process driven, possess strong communication skills and careful attention to detail, have a remarkable ability to follow through in an organized and effective way.
• Ability to manage multiple tasks and comfortable working in a fast-paced high-growth environment.
• Associates degree or comparable experience/certifications a must
• Bachelor’s degree a plus.

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

• Available in all 3,143 U.S. counties.
• Nearly 4.5 million customers in the last 12 months
• Hundreds of thousands of local professionals on our platform
• 65 million projects started on Thumbtack
• Over 7 million 5-star reviews left for stellar pros

About the Service & Support Team

Today, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.

The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it's important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.

About the Role

We are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.

The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.

Responsibilities

• Partner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!
• Maintain excellent knowledge of Thumbtack's products and services after completing our training and onboarding program
• Participate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.
• Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we're here to help!
• Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!
• Make independent and insightful decisions while complying with company procedures, guidelines and policies.
• Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.
• Continuously look for areas of improvement in your performance, processes, tools and the overall platform.
• Take initiative in resolving high wait times while not sacrificing a great customer experience.
• Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.
• Actively demonstrate and uphold the values of Thumbtack

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 3+ years experience in a customer service driven role- BPO, shared services, related industry
• Experience working in a multi-channel (omni) environment- voice experience is a must!
• Mature, self-motivated and detail oriented individual
• Customer obsessed with an understanding of what it takes to provide a great experience
• Ability to succeed in a fast-paced, tech start-up environment
• Excellent English verbal and written communication skills
• Excellent critical thinking and analytical skills that can be used towards effective problem-solving and resolution
• Expert de-escalation and conflict resolution skills
• Adaptability and resilience for handling difficult interactions and frequent change
• Willingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.
• Willingness to participate in overtime in case of increased volumes or reduced staffing.
• Experience and comfortability navigating multiple systems including an ability to get up to speed quickly

Nice-to-Have Qualifications

• Experience handling escalated customer contacts to identify a mutually beneficial solution
• Spanish language skills - written and verbal

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

• See what it's like to work here
• Meet the pros who inspire us
• Follow us on LinkedIn
• Discover our virtual first plan

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

• Available in all 3,143 U.S. counties.
• Nearly 4.5 million customers in the last 12 months
• Hundreds of thousands of local professionals on our platform
• 65 million projects started on Thumbtack
• Over 7 million 5-star reviews left for stellar pros

About the Service & Support Team

Today, millions of customers use Thumbtack to find and hire small businesses across the US. With a Great Place to Work 2021 Certification, Thumbtack is a highly dynamic product that builds local economies and stronger communities. As a Service & Support Team, one of the key factor for our ongoing success is #CustomerObsession.

The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their business. Service specialists are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. To be successful, it's important that our specialists prioritize the most important work first in order to navigate our fast-paced service environment.

About the Role

We are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. Through handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance and retention while ensuring a high quality, low effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.

The Customer Success Specialists create user experiences that are simple, valuable and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the voice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.

Responsibilities

• Partner with our pros and customers by listening to their needs and providing the best solutions- you are the expert!
• Maintain excellent knowledge of Thumbtack's products and services after completing our training and onboarding program
• Participate in 30-40 inbound requests daily with our users to determine the best solution to get jobs done and grow small business.
• Demonstrate an obsession for our customers and pros through constantly focusing on solutions to their problems- we're here to help!
• Troubleshoot and resolve user inquiries with effective problem solving skills while building a relationship with the user and providing accurate and complete information. Always go the extra mile to engage our users!
• Make independent and insightful decisions while complying with company procedures, guidelines and policies.
• Maintain high performance metrics including quality, adherence, resolution rate, efficiency and customer satisfaction.
• Continuously look for areas of improvement in your performance, processes, tools and the overall platform.
• Take initiative in resolving high wait times while not sacrificing a great customer experience.
• Engage and contribute as a member of the team through your active participation in coaching sessions, team meetings, team building activities and other team and company events.
• Actively demonstrate and uphold the values of Thumbtack

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 3+ years experience in a customer service driven role- BPO, shared services, related industry
• Experience working in a multi-channel (omni) environment- voice experience is a must!
• Mature, self-motivated and detail oriented individual
• Customer obsessed with an understanding of what it takes to provide a great experience
• Ability to succeed in a fast-paced, tech start-up environment
• Excellent English verbal and written communication skills
• Excellent critical thinking and analytical skills that can be used towards effective problem-solving and resolution
• Expert de-escalation and conflict resolution skills
• Adaptability and resilience for handling difficult interactions and frequent change
• Willingness to work all shifts including daytime, mid-day and graveyard shifts. Must be available to work weekend days and some holidays.
• Willingness to participate in overtime in case of increased volumes or reduced staffing.
• Experience and comfortability navigating multiple systems including an ability to get up to speed quickly

Nice-to-Have Qualifications

• Experience handling escalated customer contacts to identify a mutually beneficial solution
• Spanish language skills - written and verbal

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

• See what it's like to work here
• Meet the pros who inspire us
• Follow us on LinkedIn
• Discover our virtual first plan

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You’re reading this job description which means 2 things. 1) You’re job searching in a global pandemic and 2) We’re hiring in a global pandemic. But -- before we get down to business, humanity comes first. From us to you, hang in there; you've got this. Nevertheless, you are here to learn about us, so off we go.

We are Booksy. Hi! We describe ourselves as an appointment booking software for the beauty industry. Even though our "friend" COVID changed the landscape quite a bit, we still hold true to our values from day 1. We have been able to push onward and upward during the most trying time and through it all continue to support and find passion in helping beauty professionals amplify their artistry. It’s our job to provide them with tools to make running their business smoother and their lives simpler. Taking a 30,000 foot view of the world today, we pride ourselves on being ambitious. To continue on our journey to reach new heights this year, we’re looking for people like you to help us ultimately become the most trusted solution for appointment-based service providers. Period. Boom. Mic Drop.

As a Customer Success Rep, you will be working with business owners within the Health and Beauty industry. You will be responsible for helping our providers set up their profile and use our tools to grow their business. You will not only be a product expert and knowledgeable on all things Booksy but accountable for preventing churn, maintaining account health and making sure our providers are using our app to its fullest capacity and aware of all the product features.

Requirements

What the Customer Success Rep role looks like:

• Collaborate with sales and provide technical support during and post-sale to successfully set up providers on the platform
• Maintain active outreach and engagement with providers to achieve profile completeness
• Listen to provider needs, troubleshoot technical problems and address product and feature questions
• Provide feature recommendations to support meeting the providers’ business goals and help adopt their clientele
• Train providers on all product features over the phone, via SMS and online chat
• Find creative approaches to increase provider engagement and successful outreach
• Effectively multi-task and manage a large volume of calls, emails, and chats
• Supply accurate and complete information to providers by staying informed on the most up to date product features
• Keep records of provider interactions, inquiries and concerns via CRM management
• Deliver timely feedback to the company regarding service issues, bug issues or provider concerns
• Identify, develop and recognize opportunities to improve processes to efficiently manage workflow
• Analyze churn trends and provider usage data
• Work closely with Global CS team in Poland, UK, Brazil and Spain to solve problems
• Comfortable with upselling various product features

Who you are:

• Have at least 1+ year(s) of sales and/or account management experience with technology/SaaS companies
• Ability to combine technical “know how” with empathy, patience and strong communication skills
• Experience supporting customers using SaaS solutions or internet/mobile products
• Success working in a fast-paced, dynamic and forward thinking environment
• Coachable and eager to learn; maintains a positive attitude and thinks “big picture”
• Comfortable making outbound calls and providing innovative solutions to meet provider needs
• Strong organizational skills with attention to detail
• You’re a self-starter, We’re a start-up. Innovation is a requirement and ideas are expected
• Familiarity with CRM systems and ability to learn new software
• Excellent written and verbal communication skills
• Must be customer-obsessed and able to adapt and respond to a diverse provider network
• Adaptability - you embrace new challenges and aren’t afraid of tough conversations
• Ability to multitask, prioritize and manage time effectively

Benefits

• Health/Dental/Vision/Commuter Benefits/401k
• Awesome (paid) Parental Leave Policy
• Unlimited Paid Time Off
• Eligibility for monthly performance bonus
• Work/Life Balance
• Weekly Happy Hour
• Ample Opportunities for Professional Growth

Equip is a virtual program helping families recover from eating disorders at home with comprehensive, gold-standard care created by experts in the field and people in recovery. Equip's five-person care teams include dietitians, physicians, therapists, and mentors who deliver wrap-around support to provide families healing and lasting recovery.

We created Equip to increase access to evidence-based treatment for all people affected by eating disorders. In line with this mission, we are committed to partnering closely with insurance companies and ensuring our team, patients, treatment, and brand reflect the diversity of those affected by eating disorders.

About the role:

We are seeking a dynamic Client Success Manager with strong communication and relationship skills and a can-do attitude to join our growing team to revolutionize health care delivery. This position will be focused on supporting our health plan, provider, and partner clients from implementation through ongoing value delivery.

The ideal candidate will be able to both dig into the operational details of program delivery as well as build strong relationships and lead outcome conversations with client executives. The Client Success Manager will serve as the subject matter expert for their client bases' program delivery strategy, operational customizations, outcome metrics, program KPIs, analytical needs, program trends, and client specific program goals.

What you'll do:

• Support 5-10 clients from implementation through ongoing value delivery
• Serve as intermediary to fairly represent client interests and needs the Equip business (product feedback, operational design/support, member support, clinical care)
• Quarterback day-to-day program delivery, working closely with clinical operations and admissions leadership to deliver on program KPIs
• Execute on payor penetration strategy to identify and maintain referral partners within each client
• Accountable for client satisfaction, client renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization
• Identify areas of opportunity to grow, scale, and optimize Equip program delivery
• Produce and deliver high quality, actionable client meeting agendas, report content, etc.
• Assist in creation of Client Services strategy framework and content library to lay the groundwork for standard, scalable Client Relationships that promote excellence and the Equip values
• Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations

Requirements

• 2+ years of experience in client success, implementation or project management
• Strong understanding of health care landscape, specifically payer and provider focused
• Proven experience leading multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes
• Adept at building strong working relationships, understanding roles and responsibilities within complex organizations, and representing the needs of both the Equip team and client
• Experience owning and managing multiple concurrent relationships with a diverse client base
• Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
• Excitement at the prospect to build the playbooks and then execute on them

Bonus if you have the following:

• A passion for living our mission and values
• Sales experience
• Experience with data & analytics (building dashboards)

Benefits

Competitive salaries and bonuses, flexible hours from home, flexible time-off, health benefits, career development opportunities, and exciting team retreats are among the myriad benefits you'll experience while working at Equip.

Equip is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Who We Are
**

Float, the world’s leading resource planner, is looking for a Customer Support Specialist to help our Asia-Pacific customers succeed and gather feedback on how we can improve. We’re a team of people living our best remote work lives. From New York to Melbourne, Canada to South Africa - our team of Engineers, Product Managers, Marketing and Customer Success folks work asynchronously to help teams plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a self-starter, aligned with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

**Who We’re Looking For
**

We are looking for someone who’s at their best when helping others succeed. You’ve had previous experience supporting SMB and mid-market customers for a software service. You are an excellent communicator, and you know which medium to use to provide the most effective support, whether it be a written response, a quick phone call, or screenshare. You may have previous experience working for a creative agency, studio or firm and know first-hand what problem Float is solving.

We expect that the successful candidate has had experience in the following areas:

• Responding to inbound customer requests using live chat
• Using video, screenshare, voice or email to solve customer issues effectively
• Excellent written and communication skills, having previously contributed to knowledge bases and support content
• Routing leads to a Sales team based on a set of qualifying data points and questions
• Support tools like Intercom (preferred, we use it), Zendesk or Help Scout
• Basic technical knowledge. You know where to find the Developer Tools in a browser, and know what APIs are typically used for

For this role you’ll require great internet and peaceful surroundings for taking video or audio calls. You’ll need to be available between the hours of 8am-4pm GMT+3 Monday-Friday.

**What You’ll Do
**

You will represent our Customer Success team for the EMEA region!

Your days will be filled responding to inbound live chat and email messages from new and existing customers. You’ll support them by educating them on the value of our features and plans, troubleshooting issues, and above all, understanding their needs and challenges, and how we can best solve them.

You’ll find creative ways to respond, whether it be a rapid-response live chat, Loom video recording, or scheduling a call. You’ll find small ways to delight our customers (your gif game is strong).

In your downtime, you’ll work on enhancing the self-serve options for our customers, from our Loom video library, to our FAQ content and internal knowledge base.

As the voice of our customers, you will play an important role in communicating customer feedback themes to the broader organization.

This role does not have a revenue targeted. You’ll identify leads using a predefined discovery process to hand-off to our Sales team. Our customers value fast and efficient responses, and your success in this role will be measured accordingly, including average inbound response times and customer survey results.

**What We Offer
**

The salary for this role is US $83k.

All of our team members outside the US are hired as contractors—but don’t worry—you’ll have access to the same great benefits.

We have a range of expanding and improving benefits and perks including:

• Home office expense budget
• Co-working expense budget
• Health & Fitness budget
• Annual team meetup
• Care for your community

We’re a global company and we encourage people of all different nationalities, backgrounds, and perspectives to apply.

**About Our Process
**

You can find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page.

We appreciate and understand the time and energy that goes into crafting a solid job application, so we thank you in advance for your interest in joining our team. Unfortunately, we are unable to provide individual feedback during the application stage due to the volume of applications that we receive.

Something about us...

App Annie is the industry's most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry's most complete mobile performance offering. More than 1,300 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. We are a global company, headquartered in San Francisco but as a "remote" first company, we care about your results and not your location.

Along with a market-defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our standard, hold each other Accountable, continuously push Innovation and Win with Style.

What can you tell your friends when they ask you what you do?

I deliver world-class technical support and a premium customer service experience. Some might call me the go-to person and the face of the BT Team. I thrive in a fast-paced environment, from onboarding and offboarding new hires, configuring new hardware, to supporting our users handling tickets and service requests.

You will be responsible for and take pride in...

Our Global BT team works cross-functionally with our Engineering, Security/Compliance, People, and the Workplace teams. As a BT Support Engineer, you will play an integral part in handling support tickets and service requests, escalations to resolve time-sensitive BT issues, and providing a premium employee experience for our users. Your passion and willingness to help will directly impact Business Technology services and operations.

• Experience in a fast-paced tech startup environment.
• 5+ years of relevant Business Technology/IT support with a strong background in macOS, iOS, Android, and Windows.
• Experience with Access Management and support for 80+ SaaS platforms via SSO (Onelogin, Okta, or similar service).
• Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow.
• AV support, video conferencing software, and industry-related onsite/offsite events.
• Work with an effective global BT team on projects to help standardize and streamline global IT support and productivity.
• Experience in BT strategic planning, global office build-outs, and deployment of company-wide BT solutions.
• Document BT procedures and processes for internal Technology knowledge base and support links.
• Manage company directory including deployment of all apps and role structures.

You should recognize yourself in the following...

• Take pride in managing new-hire onboarding/offboarding and hosting Technology orientations.
• Extremely detail-oriented in inventory management including assignments, transfers, and depreciation.
• Excellent written and verbal communication skills.
• Strong ability to manage multiple projects and tasks with a team or independently with great efficiency.
• Ability to maintain composure in high-pressure situations.
• Positive attitude and a big appetite to enhance and provide world-class executive/employee experience.
• Be a team player and build strong partnerships.
• BA/BS Degree, advanced degree preferred, or equivalent work experience.

This is what we offer...

• We provide a $1,000 WFH allowance to set you up for remote work success.
• Internet allowance for stable internet connection, so your video does not freeze on Zoom.
• Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.
• Paid leave, so long as you promise to come back!
• Health and dental benefits.
• An international team of talented and engaged people from different cultural backgrounds and locations.
• Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps, or even childcare support!
• Unlimited access to the online learning platform Udemy to help you develop your skills.
• Virtual initiatives and events to keep you connected with your colleagues.
• Generous employee referral bonus. Up to $10,000 on specific roles.
• 90 day Passport Program that gives you the opportunity to live/work from a destination of your choice up to 3 months' (90-days) time!

Yes, I want this job!

Something about us...

App Annie is the industry's most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry's most complete mobile performance offering. More than 1,300 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. We are a global company, headquartered in San Francisco but as a "remote" first company, we care about your results and not your location.

Along with a market-defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our standard, hold each other Accountable, continuously push Innovation and Win with Style.

What can you tell your friends when they ask you what you do?

I deliver world-class technical support and a premium customer service experience. Some might call me the go-to person and the face of the BT Team. I thrive in a fast-paced environment, from onboarding and offboarding new hires, configuring new hardware, to supporting our users handling tickets and service requests.

You will be responsible for and take pride in...

Our Global BT team works cross-functionally with our Engineering, Security/Compliance, People, and the Workplace teams. As a BT Support Engineer, you will play an integral part in handling support tickets and service requests, escalations to resolve time-sensitive BT issues, and providing a premium employee experience for our users. Your passion and willingness to help will directly impact Business Technology services and operations.

• Experience in a fast-paced tech startup environment.
• 5+ years of relevant Business Technology/IT support with a strong background in macOS, iOS, Android, and Windows.
• Experience with Access Management and support for 80+ SaaS platforms via SSO (Onelogin, Okta, or similar service).
• Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow.
• AV support, video conferencing software, and industry-related onsite/offsite events.
• Work with an effective global BT team on projects to help standardize and streamline global IT support and productivity.
• Experience in BT strategic planning, global office build-outs, and deployment of company-wide BT solutions.
• Document BT procedures and processes for internal Technology knowledge base and support links.
• Manage company directory including deployment of all apps and role structures.

You should recognize yourself in the following...

• Take pride in managing new-hire onboarding/offboarding and hosting Technology orientations.
• Extremely detail-oriented in inventory management including assignments, transfers, and depreciation.
• Excellent written and verbal communication skills.
• Strong ability to manage multiple projects and tasks with a team or independently with great efficiency.
• Ability to maintain composure in high-pressure situations.
• Positive attitude and a big appetite to enhance and provide world-class executive/employee experience.
• Be a team player and build strong partnerships.
• BA/BS Degree, advanced degree preferred, or equivalent work experience.

This is what we offer...

• We provide a $1,000 WFH allowance to set you up for remote work success.
• Internet allowance for stable internet connection, so your video does not freeze on Zoom.
• Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.
• Paid leave, so long as you promise to come back!
• Health and dental benefits.
• An international team of talented and engaged people from different cultural backgrounds and locations.
• Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps, or even childcare support!
• Unlimited access to the online learning platform Udemy to help you develop your skills.
• Virtual initiatives and events to keep you connected with your colleagues.
• Generous employee referral bonus. Up to $10,000 on specific roles.
• 90 day Passport Program that gives you the opportunity to live/work from a destination of your choice up to 3 months' (90-days) time!

Yes, I want this job!

Pitch is the collaborative presentation software for modern teams. We're focused on making it fast and delightful for teams to create and deliver beautiful presentations, and easy for anyone to find inspiration from templates crafted by experts. Since we launched Pitch publicly in October 2020 and raised our Series B funding in May, over 100,000 teams have adopted Pitch as their presentation software of choice, including top brands like Intercom, Superhuman, and Notion.

Our Community Support team is growing and we're looking for an enthusiastic Product Support Specialist to help us support Pitch users located in the North American and LatAm timezones.

You'll provide fast, effective, and high-quality customer support, engage with the global community of Pitch users, respond and represent our brand on social media, and share customer feedback with our product teams. If you have a natural affinity to help others, and are eager to work with a remote team and a global community, we'd love to talk to you!

Although this is a fully remote role, we are looking for a team member who can support customers outside of central European working hours (3pm CET onwards). This team member should therefore ideally be located in North or Latin America. If you are not located within this timezone, your application will unfortunately not be considered at this time.

What you will do

• Manage multiple customer support channels to respond to customers, including the in-app messenger, emails, and video calls as needed.
• Efficiently triage and report product bugs, and escalate urgent issues to our developers.
• Engage with customers in our Slack online community, and help grow it further.
• Respond to questions and messages on various social media channels.
• Be the voice of our customers internally. Highlight user feedback for the wider team and actively influence the product roadmap.
• Assist with onboarding calls and showcase the highlights and benefits of using Pitch.
• Help identify tooling and process improvements to enable Community Support at scale.

What you should offer

• You have at least 2 years of relevant professional experience, including providing customer support or technical support, ideally in a B2B or tech environment.
• You are comfortable working remotely and have experience working with distributed teams across different timezones.
• You are available Mondays to Fridays from approx. 3pm CET (9am EST) onwards.
• You thrive on day-to-day interactions with users, problem solving, and bringing their feedback constructively into the company.
• You have a basic technical understanding of software products, and are able to conduct initial investigations and troubleshoot complex situations with customers on your own.
• You're always trying out the latest tools and have experience with software like Intercom, Slack, Notion, Loom, etc.
• You have an interest in exploring support- and community-tools, and in championing their integration.
• You have excellent written and verbal communication skills.
• You're a self starter, work independently, and know how to prioritize and organize your tasks.

Curious what it's like to work at Pitch? Find out more about how Pitch operates as a remote-first company through using powerful collaboration tools and dogfooding our own products!

Pitch was founded in Berlin, but as a remote-first company, our team works together from all over the world. With that mindset, we're building an inclusive workplace that invites diverse perspectives, and values talent from diverse personal and professional backgrounds.

Sounds like a good fit? Join us on our mission to enable every team's best thinking - we look forward to hearing from you!

Pitch is the collaborative presentation software for modern teams. We're focused on making it fast and delightful for teams to create and deliver beautiful presentations, and easy for anyone to find inspiration from templates crafted by experts. Since we launched Pitch publicly in October 2020 and raised our Series B funding in May, over 100,000 teams have adopted Pitch as their presentation software of choice, including top brands like Intercom, Superhuman, and Notion.

Our Community Support team is growing and we're looking for an enthusiastic Product Support Specialist to help us support Pitch users located in the North American and LatAm timezones.

You'll provide fast, effective, and high-quality customer support, engage with the global community of Pitch users, respond and represent our brand on social media, and share customer feedback with our product teams. If you have a natural affinity to help others, and are eager to work with a remote team and a global community, we'd love to talk to you!

Although this is a fully remote role, we are looking for a team member who can support customers outside of central European working hours (3pm CET onwards). This team member should therefore ideally be located in North or Latin America. If you are not located within this timezone, your application will unfortunately not be considered at this time.

What you will do

• Manage multiple customer support channels to respond to customers, including the in-app messenger, emails, and video calls as needed.
• Efficiently triage and report product bugs, and escalate urgent issues to our developers.
• Engage with customers in our Slack online community, and help grow it further.
• Respond to questions and messages on various social media channels.
• Be the voice of our customers internally. Highlight user feedback for the wider team and actively influence the product roadmap.
• Assist with onboarding calls and showcase the highlights and benefits of using Pitch.
• Help identify tooling and process improvements to enable Community Support at scale.

What you should offer

• You have at least 2 years of relevant professional experience, including providing customer support or technical support, ideally in a B2B or tech environment.
• You are comfortable working remotely and have experience working with distributed teams across different timezones.
• You are available Mondays to Fridays from approx. 3pm CET (9am EST) onwards.
• You thrive on day-to-day interactions with users, problem solving, and bringing their feedback constructively into the company.
• You have a basic technical understanding of software products, and are able to conduct initial investigations and troubleshoot complex situations with customers on your own.
• You're always trying out the latest tools and have experience with software like Intercom, Slack, Notion, Loom, etc.
• You have an interest in exploring support- and community-tools, and in championing their integration.
• You have excellent written and verbal communication skills.
• You're a self starter, work independently, and know how to prioritize and organize your tasks.

Curious what it's like to work at Pitch? Find out more about how Pitch operates as a remote-first company through using powerful collaboration tools and dogfooding our own products!

Pitch was founded in Berlin, but as a remote-first company, our team works together from all over the world. With that mindset, we're building an inclusive workplace that invites diverse perspectives, and values talent from diverse personal and professional backgrounds.

Sounds like a good fit? Join us on our mission to enable every team's best thinking - we look forward to hearing from you!

About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for an Enterprise Support Account Manager to join our award-winning Product Support team, located in Beaverton, Oregon.  

In this high-impact, customer facing role, you‘ll bring all your expertise in delivering outstanding product support. Through both outbound and inbound communication you’ll provide VIP service to Enterprise customers. 

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MT, MO, NC, ND, NE, NH, NJ, NM, NY, OK, OR, PA, RI, TN, TX, UT, VT, WA, WI, WV.

Candidate Profile

• Professionalism, drive, and initiative to quickly become a product expert.
• Ownership approach to resolving customer questions and delivering solutions.
• Exceptional time management, follow through, and multitasking abilities.
• Extraordinary teamwork and communication skills.

What You’ll Do

• Deliver excellent customer service, product support, and customer training.
• Proactively retains customers by making outbound calls to identify revenue opportunities, update account information, educate customers and gather feedback. 
• Identify and communicate potential sales opportunities.
• Escalate and coordinate issues and resolution.
• Respond to open issues and function as a technical advisor.
• Proactively monitor and resolve or escalate potential system issues. 
• Own the onboarding of Enterprise Accounts and their users.
• Help research and resolve Enterprise Account billing issues.
• Partner with the Enterprise Account Sales team.
• Relay customer requests and issues to Product Management and Engineering. 
• Participate in pre-release product testing, providing productive input as to how quality and customer satisfaction can be improved.
• Manage customer information accurately and confidentially.
• Produces consistently high quality work while maintaining excellent documentation.

Skills and Experience You’ll Bring

• 3+ years product or technical support experience, contact center preferred
• Ability to effectively prioritize and execute tasks in a fast paced environment.
• Exceptional communication and interpersonal skills, establishing rapport and working well with others.
• Ability to present to a variety of audiences via phone, in person, or webinars
• Advanced computer skills, including internet navigation, Good Workday, and more, to  efficiently locate, retrieve and process information.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• High school diploma, some college preferred.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Together with your colleagues, you will be ensuring a highly professional, courteous and empathetic customer service via phone and e-mail.

Part of your daily activities will be:

• Respond to inbound calls and customer inquiries regarding the client's products to ensure questions are answered and orders placed timely.
• Request and collect updated documentation required by the customer’s payer, complete order entry and coordination of product shipment to customers.
• Answer phone inquiries and provide support and direction to customers and resolve customer’s issues in a timely and empathetic manner.
• Ensure all patient documents are on file as required to assure regulatory requirements and payer requirements are met.
• Collaborate with internal and external entities to assist our customers in obtaining products.
• Encourage customer compliance with product utilization.

• A natural team player - we believe in supporting and developing our people
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

• Fluent in Dutch
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Remote work requires a PC/Laptop, mobile phone and high-speed Internet Service:

• Operating System - Windows 10
• Dual core-processor
• 4GB RAM
• 5GB available space on Hard disk
• 2 USB Ports available
• 15 inch screen minimum
• Screen resolution: 1280x1024
• Webcam
• Internet Speed:
• Uplink, 2,5Mb or more
• Downlink, 12Mb or more
• Mobile Phone: Android 8.0 or higher / iOS 12 or higher

We're looking for a Manager, Customer Success, to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Procore's Specialty Contractor accounts in North America. Procore's Customer Success team is instrumental to long-term profitability and encompasses product adoption and overall health to deliver against gross and net retention targets.

As Manager of Customer Success, you'll promote adoption, secure annual renewals, and identify opportunities to upsell while providing outstanding customer success. You'll focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embraces Procore's Openness, Optimism, and Ownership values.

This role reports to our Director, Customer Success, and can be based remotely in the US within the Pacific or Central time zones. We're looking for someone to join our team immediately. 

What you'll do:

• Own the overall success of a team of Customer Success Managers including planning, executing, and staffing to assure an outstanding client experience that decreases time-to-value, drives renewals, and contract expansions

• Manage customer success outcomes, including increasing renewal rates and reducing churn, driving adoption and customer satisfaction, and fostering Procore advocates to refer new business

• Create efficiencies in processes and procedures, continually seeking ways to promote product adoption

• Establish and improve new customer and long-term customer lifecycle by implementing best practices, mapping the customer journey, and identifying opportunities for listening points and interventions

• Manage team activities, including guiding team in client issue resolution, escalations, product adoption consultations, and enhancing business review practices

• Measure the effectiveness of the Customer Success Manager team by refining operational metrics, KPIs, milestones, and long-term goals; create reporting and review cadences, provide status updates to the executive team

• Hire, scale, and retain top talent by fostering a continuous learning environment, defining  career paths, and evolving onboarding programs to reduce ramp time

• Create a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive)

What we're looking for: 

• 2+ years of experience in a Managing/Supervisory position for software Customer Success/Service Teams (i.e., onboarding specialists, implementation managers, customer success managers, etc.)

• 1+ years of experience with Financial, Construction, Project Management, or ERP software solutions preferred

• Bachelor's Degree or equivalent experience

• Customer support or implementation services experience on SaaS software platforms, including onboarding, training, and client relationships

• Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a Saas company is preferred

• An enthusiastic and creative leader with the ability to inspire and motivate others 

• Influence through persuasion, negotiation, and consensus-building

• Empathy for customers and passion for revenue and growth

• An analytical and process-oriented mindset with a desire for continuous learning and improvement

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

We’re looking for a Customer Success Manager, Majors, to build, retain, and grow our General Contractors client base. In this role, you’ll work closely with our Install-Based Sales and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Customer Success Manager, Majors, you’ll use your consultative mindset to leverage Procore’s technology solution with General Contractors. You’ll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base. You will provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager, Customer Success, and has the opportunity to be based remotely. We’re looking for someone to join our team immediately. 

What you’ll do:

• Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing large, majors accounts while mitigating risk

• Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies

• Build trust and create meaningful relationships among champions and key executives within each account

• Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirror their business goals and objectives

• Identify and forecast risk as well as growth opportunities within portfolio

• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

• This position requires up to 25% travel to Procore offices, client sites, and more

What we’re looking for:

• At least 3- years of account management experience focused on larger clients, preferably in a SaaS environment or agency environment

• Demonstrated successful software client services with proven expertise renewing and expanding six-figure contracts

• Strong empathy for customers and passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Ability to thrive in a team environment

• Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business 

• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

• While this is not a sales role, previous sales experience is a plus

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

This is a remote position.

AmaZix’s Community Management division handles the day-to-day operations of several different Blockchain-based projects, from Telegram chats to other socials such as Discord, Facebook, Twitter, and Reddit.

Now is your chance to become the newest team member of the Community Management Division of AmaZix. We are searching for someone experienced in DeFi and NFT, that has a grasp of what blockchain technology is all about and how it can impact us in a positive way.

Previous community management experience or any involvement in a DeFi / NFT related project are all welcome.

Applicants should be prepared to work in an online remote environment, utilizing Telegram, Discord, ZenDesk, Sales IQ, Tweetdeck, Reddit, and Facebook for collaboration and work assignments, and are expected to learn and become well versed in multiple projects being represented by AmaZix while being able to address project supporters' questions in a timely manner, teach them how to use project offerings and actively share social media and blog posts by the projects. A typical week may include assisting the project teams in boosting their content through different platforms and handling support channels for them.

We’re looking for applicants for both full and part-time positions (40 and 32 hours per week, respectively) across all time zones. Payments are made in USDT/USDC/FRAX/ETH on the 5th working day of each month and may be sent through BSC chain to optimize gas fees. There is a 30-day probationary period for this position. The payment rate for a full-time position is $700 for the probationary period and $1,340 standard for all following months. The payment rate for a part-time position is $500 USD for the probationary period and $1,072 USD standard for all following months. Applications are considered in the order they were submitted, and they don’t expire. You’ll only be reached out to if selected for an interview.

Requirements

• Deep knowledge of the NFT, DeFi and Blockchain space, as well as Discord and Telegram environments, is required;
• Fluent in English (written and spoken);
• Be able to receive and process your own payments in USDT/USDC/FRAX/ETH;
• Have an ERC-20 and BSC compatible private wallet

Benefits

Enjoy working remotely with a diverse team in a challenging and changing market segment. Company culture promotes and encourages out-of-the-box solutions and new ideas. Get the chance to learn new Blockchain projects early in their development period before they come to market and challenge yourself to write about an ever-changing set of topics from security, eco-conscious, health, economic, gaming, and more!

About Proven

At PROVEN, we have built the most comprehensive database the beauty industry has ever seen, having analyzed over 8 million skin care reviews, on more than 100,000 products, 20,000 ingredients, and 4000 academic peer reviewed papers. This database is nicknamed the Beauty Genome Project. We then use the data and machine learning to tailor-make beauty products that actually work, because they are formulated specifically for you own individual skin.

Customers fill out an online quiz (questions cover age, ethnicity, lifestyle, and geographic location) to receive a unique skin profile and set of skincare products based on findings from the Beauty Genome Project.

We are changing not just the way that consumers discover and buy beauty products, but also how CPG companies are operated, with less wasteful, more targeted marketing, more efficient inventory turnover, and longer customer life time value using data and personalization.

PROVEN was selected to be in the Oscars gift basket to this year's nominees, and has been featured in New Beauty, Fast Company, TechCrunch, the Verge, and the Huffington Post.

PROVEN had just graduated from Y Combinator. We were also selected to be in this Sephora's Beauty Innovation accelerator, and had just won MIT's AI Startup Idol award of the year.

About the role

About PROVEN:

At PROVEN, we believe everyone is beautifully different, and their skin should be cared for accordingly. Founded in 2017 by two women of color, PROVEN uses award-winning artificial intelligence to create a customized skincare system for every individual’s unique needs. Check us out in features on leading shows and publications including Shark Tank, Today Show, People, Wall Street Journal, Forbes, Allure, Fox, CNBC, and Refinery29.

About the Job: This is an exciting opportunity in a fast-paced growing startup. We are looking for talents who are interested in having exposure to the operation side of the business including event planning, culture building, and HR support instead of just a traditional executive assistant role. The person must be detail-oriented and have strong organizational skills to effectively manage administrative tasks. This job requires the ability to proactively build organizational knowledge and relationships and think critically and creatively to support problem-solving and ensure strong communication flow and follow-through.

Your Key Responsibilities:

• Calendar Management – prioritize inquiries and requests for meetings for the executive team (CEO, CTO and COO); make recommendations to ensure day-to-day schedule is running smoothly
• Travel Arrangements – research, book, and coordinate travel, ensure all required documents are up to date, build itineraries, maintain and update all calendars, coordinate with required parties at the destination
• Human Resources Support - help Head of HR with recruitment, interview coordination and new hire onboarding
• Daily Operations - maintain company’s basic IT infrastructure
• Event Planning – help plan and execute company events
• Communication – maintain open communication with all teams

Who You Are:

• Prior experience in a start-up highly preferred
• 3-5 years of Executive Assistant Experience
• Proficient using Google Suite, Slack and Apple products
• Clear written and verbal communication skills, ability to communicate with all levels of leadership and across multiple offices and timezones.
• High level of maturity and discretion, and ability to be positive and respectful in any situation
• Ability to work collaboratively and manage multiple projects simultaneously
• Have fun at work and helping others to do the same

Benefits of working at PROVEN: At PROVEN, we are committed to the happiness and wellbeing of our employees, and our inclusive benefits include:

• Work remotely - we are fully distributed with employees in different states across the USA, and you can work from the convenience of your own home
• Unlimited paid time off (covering vacation, paid bereavement, and family sick leave) - every employee needs time to take care of themselves and their family
• Exclusive employee free subscription to Proven products
• Comprehensive health support - insurance for Medical, Dental and Vision
• Industry-leading 401(k) match
• Company-wide events & outings
• Much more...

PROVEN is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

Technology

Data: Python + Scala + C/C++; Many ML libraries; Backend: Python + Node.js; Elasticsearch; AWS Lambda; Frontend: React.js

About the Role:

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo's internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight.

As a Service Desk Specialist you will be working as part of the 24/7 global Operations Team, with a special focus upon providing front-line real-time support for Deliveroo colleagues needing IT assistance. This team partners closely with other Enterprise Tech teams and business units to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

What You'll Be Doing:

• Ensure the highest levels of customer experience in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact in Operations.
• You will spend time working with tickets that have been submitted to the Service Desk via multiple mediums (chat/phone/web/walk-ups). Some tickets you will work through to resolution, and some you will need to collaborate or escalate to other teams for assistance.
• You will act as liaison for our new employees helping to assist in setting up their laptops and other devices/accessories. Sometimes your job is simply to grant permission to a user once you have obtained or verified their eligibility.
• Troubleshoot, or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer's experience until resolved.
• Be an advocate representing Deliveroo colleagues to ensure each receives the best possible IT experience.
• Accurately log/document all Service Desk issues and work efforts using our service management solution
• Follow internal asset and inventory management processes for both hardware and software
• Collaborate on company-wide initiatives and team projects
• Identify and research technical problems of varying complexity and follow through to resolution
• Initially working remotely 4pm - 12am Monday to Friday, with a view in future of extending to cover weekends, but not exceeding 5 days per week.

Requirements:

• Above all, a customer-obsessed mindset, doing what is necessary to delight our colleagues
• Comfortable communicating the right level of detail with excellent written and verbal skills.
• A proven background in a technical support environment
• A methodical and logical approach to problem solving with a sense of ownership
• Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
• Ability to, occasionally, accommodate a non-traditional work schedule and remain flexible to meet the needs of executives
• Ability to perform duties with a high degree of responsiveness and professionalism including with discretion

We're also interested in...

• Exposure to any of the following:
• Google Workspace (G Suite)
• Slack
• Apple products
• Workday
• Windows 10
• Chromebooks
• Android
• ZenDesk / ServiceNow / Data Studio
• Jamf/InTune / Git
• Aws
• Networking
• Identity and Access Management
• Python or any other programming language
• Experience with AV and VC systems (especially Google Meet)
• Understanding of ITIL / Service Management
• Relevant professional certifications

About the Role:

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo's internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight.

As a Service Desk Specialist you will be working as part of the 24/7 global Operations Team, with a special focus upon providing front-line real-time support for Deliveroo colleagues needing IT assistance. This team partners closely with other Enterprise Tech teams and business units to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

What You'll Be Doing:

• Ensure the highest levels of customer experience in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact in Operations.
• You will spend time working with tickets that have been submitted to the Service Desk via multiple mediums (chat/phone/web/walk-ups). Some tickets you will work through to resolution, and some you will need to collaborate or escalate to other teams for assistance.
• You will act as liaison for our new employees helping to assist in setting up their laptops and other devices/accessories. Sometimes your job is simply to grant permission to a user once you have obtained or verified their eligibility.
• Troubleshoot, or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer's experience until resolved.
• Be an advocate representing Deliveroo colleagues to ensure each receives the best possible IT experience.
• Accurately log/document all Service Desk issues and work efforts using our service management solution
• Follow internal asset and inventory management processes for both hardware and software
• Collaborate on company-wide initiatives and team projects
• Identify and research technical problems of varying complexity and follow through to resolution
• Initially working remotely 4pm - 12am Monday to Friday, with a view in future of extending to cover weekends, but not exceeding 5 days per week.

Requirements:

• Above all, a customer-obsessed mindset, doing what is necessary to delight our colleagues
• Comfortable communicating the right level of detail with excellent written and verbal skills.
• A proven background in a technical support environment
• A methodical and logical approach to problem solving with a sense of ownership
• Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
• Ability to, occasionally, accommodate a non-traditional work schedule and remain flexible to meet the needs of executives
• Ability to perform duties with a high degree of responsiveness and professionalism including with discretion

We're also interested in...

• Exposure to any of the following:
• Google Workspace (G Suite)
• Slack
• Apple products
• Workday
• Windows 10
• Chromebooks
• Android
• ZenDesk / ServiceNow / Data Studio
• Jamf/InTune / Git
• Aws
• Networking
• Identity and Access Management
• Python or any other programming language
• Experience with AV and VC systems (especially Google Meet)
• Understanding of ITIL / Service Management
• Relevant professional certifications

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company's showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn't be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We're building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale-because meaningful relationships start with conversations.

VideoAsk is our latest product, a video-driven UX that makes asynchronous interactions with any audience easy and engaging. We are scaling fast and we need people like you to help us run it as a small startup inside Typeform. Interested to be part of the future of online interaction? Keep reading then.

About the Team

You will be part of our global team of "videostars" currently based across Europe and the US. You'll joing a 4 people team and report to the VideoAsk Support Manager. You'll work closely with the product, growth, and education teams for VideoAsk and also Typeform. Working with a young, dynamic product makes for a fast-paced and ever-exciting environment that's balanced with down-to-earth and authentic team energy.

About the Role

What you'll do:

• Respond to user inquiries principally via asynchronous video (sometimes live) but also via slack and potentially other channels as we grow (Other channels, such as zoom, email, social might be needed in the future.)
• Proactively engage with VideoAsk customers to gain insights and help nurture them in their early days
• Be a VideoAsk guru. Train, guide, and inspire users to get the most out of our product
• Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for users
• Follow best practices in data collection, tagging, and tracking
• Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
• Be a team player and constantly provide feedback about new feature requests, pain points, etc.
• Work with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and opportunities/innovation

About You

Are you kind of a "jill or jack" of all trades? Do you like engaging with people on video and also consider yourself to be techy? Enjoy solving unique problems customers have in a fun and engaging way? Are you self-motivated, driven, curious, and ambitious? If so, it's time we talked.

VideoAsk is a tool that lets you have more personal interactions through video. And we're growing, fast. We're looking for a passionate and self-motivated Customer Support Advocate to join our remote team.

Here's what we are after:

• You're currently based in Spain
• 3+ years of relevant work experience as a Customer Support Specialist
• Experience supporting customers in a Software as a Service (SaaS) environment (ideally B2B)
• You have teaching/training experience with sales-based customer interactions
• Outstanding English communication skills, including proper use of spelling and grammar
• Ability to diagnose and solve problems with varying complexity, focusing on the customer's needs
• Confident & Outgoing personality (with humility)
• Passionate about this product and helping users get to value
• Ability to think on your toes and improvise when needed
• Ability to work independently, to take initiative, and be adaptable to a fast-paced, ever-changing environment
• Ability to prioritise, multi-task, and perform effectively under pressure
• Given this is a 100% remote position, the candidate is expected to have a dedicated place to work from home

These would be great:

• Experience with recording yourself in video (e.g vlogging)
• Some technical experience with video and embedded web content
• Experience creating video tutorials
• Having worked on an early stage product
• Technical support experience
• Interested? Hit Apply now and show us what you've got.
• Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company's showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn't be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We're building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale-because meaningful relationships start with conversations.

VideoAsk is our latest product, a video-driven UX that makes asynchronous interactions with any audience easy and engaging. We are scaling fast and we need people like you to help us run it as a small startup inside Typeform. Interested to be part of the future of online interaction? Keep reading then.

About the Team

You will be part of our global team of "videostars" currently based across Europe and the US. You'll joing a 4 people team and report to the VideoAsk Support Manager. You'll work closely with the product, growth, and education teams for VideoAsk and also Typeform. Working with a young, dynamic product makes for a fast-paced and ever-exciting environment that's balanced with down-to-earth and authentic team energy.

About the Role

What you'll do:

• Respond to user inquiries principally via asynchronous video (sometimes live) but also via slack and potentially other channels as we grow (Other channels, such as zoom, email, social might be needed in the future.)
• Proactively engage with VideoAsk customers to gain insights and help nurture them in their early days
• Be a VideoAsk guru. Train, guide, and inspire users to get the most out of our product
• Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for users
• Follow best practices in data collection, tagging, and tracking
• Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
• Be a team player and constantly provide feedback about new feature requests, pain points, etc.
• Work with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and opportunities/innovation

About You

Are you kind of a "jill or jack" of all trades? Do you like engaging with people on video and also consider yourself to be techy? Enjoy solving unique problems customers have in a fun and engaging way? Are you self-motivated, driven, curious, and ambitious? If so, it's time we talked.

VideoAsk is a tool that lets you have more personal interactions through video. And we're growing, fast. We're looking for a passionate and self-motivated Customer Support Advocate to join our remote team.

Here's what we are after:

• You're currently based in Spain
• 3+ years of relevant work experience as a Customer Support Specialist
• Experience supporting customers in a Software as a Service (SaaS) environment (ideally B2B)
• You have teaching/training experience with sales-based customer interactions
• Outstanding English communication skills, including proper use of spelling and grammar
• Ability to diagnose and solve problems with varying complexity, focusing on the customer's needs
• Confident & Outgoing personality (with humility)
• Passionate about this product and helping users get to value
• Ability to think on your toes and improvise when needed
• Ability to work independently, to take initiative, and be adaptable to a fast-paced, ever-changing environment
• Ability to prioritise, multi-task, and perform effectively under pressure
• Given this is a 100% remote position, the candidate is expected to have a dedicated place to work from home

These would be great:

• Experience with recording yourself in video (e.g vlogging)
• Some technical experience with video and embedded web content
• Experience creating video tutorials
• Having worked on an early stage product
• Technical support experience
• Interested? Hit Apply now and show us what you've got.
• Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Restaurant Success Associate - French Speaker

Remotely job offer

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we're just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at ?7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

We're expanding our operations in Madrid currently, and as part of that, we're building a new Restaurant Support Team to engage with all of our restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team.

We're centralising all restaurant support and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams

As a Restaurant Support Associate you'll be supporting restaurants ensuring our partners use Deliveroo to its full potential, answer any questions they have and generally providing a high level of service as they require it.

You'll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country.

It is important you're able to work the following hours to mirror the peak usage times for our restaurant partners, Monday to Friday 09:30:am - 6:30pm (subject to change).

The role will involve:

• Product knowledge: A good understanding of products and services available to restaurants to self serve and grow their business
• Menu Optimisation: helping restaurants improve menus to attract new customers and improve conversion rates
• Outbound calls: high outcome based communication with our restaurant partners to drive specific results and campaigns

Requirements

• Negotiation skills: ensuring we build long term partnerships with our restaurant partners
• Excellent phone manner: ability to convince and inspire. The confidence to make regular calls, and remain resilient
• Sales and/or account management experience is a plus
• Native or Fluent in French & English Spanish, Italian or Flemish is a plus
• Be IT literate and keep our systems up to date with all relevant information
• You'll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around

Restaurant Success Associate - French Speaker

Remotely job offer

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we're just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at ?7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

We're expanding our operations in Madrid currently, and as part of that, we're building a new Restaurant Support Team to engage with all of our restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team.

We're centralising all restaurant support and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams

As a Restaurant Support Associate you'll be supporting restaurants ensuring our partners use Deliveroo to its full potential, answer any questions they have and generally providing a high level of service as they require it.

You'll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country.

It is important you're able to work the following hours to mirror the peak usage times for our restaurant partners, Monday to Friday 09:30:am - 6:30pm (subject to change).

The role will involve:

• Product knowledge: A good understanding of products and services available to restaurants to self serve and grow their business
• Menu Optimisation: helping restaurants improve menus to attract new customers and improve conversion rates
• Outbound calls: high outcome based communication with our restaurant partners to drive specific results and campaigns

Requirements

• Negotiation skills: ensuring we build long term partnerships with our restaurant partners
• Excellent phone manner: ability to convince and inspire. The confidence to make regular calls, and remain resilient
• Sales and/or account management experience is a plus
• Native or Fluent in French & English Spanish, Italian or Flemish is a plus
• Be IT literate and keep our systems up to date with all relevant information
• You'll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around

(Preference for Washington DC- Baltimore based individuals)

Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most-creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, and Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

As a member of Iterable's Customer Success team, you manage relationships with high-value ($150k+ ARR) customers. You will build long-standing partnerships by making sure they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders.

As a member of the Enterprise Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

You'll get to:

• Manage a book of enterprise-level ($150k+ ARR) Iterable customers
• Understand how customers are using the product and find ways for them to increase their return on investment
• Lead scheduled check-ins, QBRs, and monitor client satisfaction
• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
• Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
• Gain deep knowledge of the Iterable platform and assist clients with executing their use cases

We are looking for people who have:

• Experience in a B2B Customer Success role at a SaaS company
• Experience consulting business executives and stakeholders at enterprise organizations
• Have technical knowledge and problem solving skills
• Desire to teach new customers about the platform
• Passion for working in a fast growing organization
• Experience working with software platforms and SaaS products

Bonus points:

• Experience with email marketing, push or SMS software
• Familiarity with technologies like APIs, HTML, CSS, and JavaScript
• Experience negotiating contract with executives or procurement managers

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

(Preference for Washington DC- Baltimore based individuals)

Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most-creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, and Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

As a member of Iterable's Customer Success team, you manage relationships with high-value ($150k+ ARR) customers. You will build long-standing partnerships by making sure they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders.

As a member of the Enterprise Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

You'll get to:

• Manage a book of enterprise-level ($150k+ ARR) Iterable customers
• Understand how customers are using the product and find ways for them to increase their return on investment
• Lead scheduled check-ins, QBRs, and monitor client satisfaction
• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
• Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
• Gain deep knowledge of the Iterable platform and assist clients with executing their use cases

We are looking for people who have:

• Experience in a B2B Customer Success role at a SaaS company
• Experience consulting business executives and stakeholders at enterprise organizations
• Have technical knowledge and problem solving skills
• Desire to teach new customers about the platform
• Passion for working in a fast growing organization
• Experience working with software platforms and SaaS products

Bonus points:

• Experience with email marketing, push or SMS software
• Familiarity with technologies like APIs, HTML, CSS, and JavaScript
• Experience negotiating contract with executives or procurement managers

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin's integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone's lives. KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define KeepTruckin's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You'll Do:

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through KeepTruckin's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin's integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone's lives. KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define KeepTruckin's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You'll Do:

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through KeepTruckin's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Time zones: EST (UTC -5), CST (UTC -6), UTC -4, UTC -4:30, AST (UTC -4)

_(EST +/-1, fully-remote, international team, dev-tools)
_

It's an exciting time to join our team! We're a fully remote startup on a mission to build the #1 reliability automation platform for developers. We make End-to-End automation delightful, fast, and code-driven. A workflow with a world-class developer experience!

Thousands of developers are using Checkly today, we have recently passed the milestone of 1 billion check runs and raised our $10M USD Series A led by CRV!

We care about building a team where people of all backgrounds are encouraged to do their best work.

What you'll do

We are looking for an engineering-minded colleague to join our team as a Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. This is crucial and we want to support them the best we can. You will report to Timo, our CCO.

You will be responsible for addressing our end-users' complex problems. In detail you will:

• Become an expert in Checkly and the monitoring & testing domain
• Be the first point of contact for customer requests
• Investigate and reproduce issues
• Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly
• Contribute to our technical documentation
• Help build a first-class support organization

What you should have

You will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a strong motivation to help. In detail you have...

• Exceptional empathy. You love working with customers and enjoy solving their problems
• Relevant experience working in a customer-facing role
• A strong technical background that allows you to read, write and debug Node.js and Javascript code
• A solid understanding of how HTTP works
• Already experience in/or are interested in learning about new technologies such as (REST) APIs, Chrome Dev Tools, frontend automation with Playwright/Puppeteer
• Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others
• Excellent spoken and written English skills
• Remote: EST +/- 1

What we have

You will be joining our growing support team as the first Support Engineer in the EST time zone. More than 400+ customers are using Checkly today, many of them located in the Americas for which you will be the first point of contact.

This requires you to be self-independent to a certain extent but also means a unique opportunity to make a real difference and actively shape the support organization.

What we offer

• Competitive salary (see below)
• Stock options
• Fully remote
• Flexible work hours and we support families: you can pick up your kids without worrying about work
• 27 days of paid vacation + your local public holidays
• Paid sick leave
• Become part of a fast-growing, international, and remote team
• Work with the latest technologies
• Modern laptop and equipment provided
• Learning budget
• Regular retreats to meet the team in person (when the pandemic allows it)

Pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location and cost of living.

For this role of Mid to Senior Support Engineer, we're looking at a range of $70,000 - $90,000 for someone located on the US east coast. If the cost of market is lower, that also moves the range.

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

If you need any specific accommodations (tools, time, etc) because of a disability, chronic illness or neurodiversity, we want to provide those. If you're comfortable disclosing this, please let us know in your cover letter.

We're all about being transparent and setting clear expectations. That's why we've put together our hiring playbook. There you'll find a sneak peek of who we are and what you can expect in our hiring process.

Who You Are

Crowdcast has seen massive growth in the past 18 months, and we're headed for even busier times. We're looking for a self-driven, empathetic new teammate to join us as a part-time Customer Success Associate (Monday-Friday; 20 hours a week).

Our team finds deep satisfaction in helping people find solutions to their problems. We educate through a multitude of mediums from emails to recorded video to live video. A high percentage of our customer issues are resolved via email communication, so you're an excellent wordsmith.

Crowdcast is for the curious. We're lifelong learners and knowledge seekers, and so are you. We'll teach you everything you need to know about the Crowdcast product. We’ll need you to solve complex challenges quickly and help others learn in a simple, clear, and concise manner.

You have integrity and are self-motivated. You're always looking for ways to improve our systems for the betterment of the team and our customers. You work closely with your team lead and colleagues to communicate ideas that help move the needle forward.

Things move pretty fast around here, so intentional communication and the ability to grasp ideas easily are necessities. You're constantly pushing yourself to grow and become the most authentic and full expression of yourself.

You want to join a company that directly empowers people while being both profitable and sustainable. You're ready to play a key role in an early team you love working with while building a culture that you're proud to be a part of.

**Responsibilities
**

• You'll primarily answer questions from customers via our email-based support system.
• You'll prioritize responding to customer messages and will sometimes pass these on to your teammates or escalate them to the engineering team.
• You'll swiftly identify customer issues and respond with a mix of tailored saved replies, personalized content, and support documents in a compassionate manner.
• You'll track and document common questions, bugs, or issues. You'll help with the creation of support documentation in the form of articles or videos intended to provide answers before customers even ask.
• You'll work with a motivated and supportive team to get things done with the right mix of quality and agility.

**Your skills & experience
**

• Solid customer service experience.
• Very adept at using the English language to quickly communicate written messages that are clear, honest, thorough, and friendly.
• Have the mentality of a Zen master and can maintain your center as you interact with all personality types including the occasional stressed-out user who needs your help and patience.
• Reliable and able to manage your own time in coordination with a team.
• Understand the important balance between creating impact today and working toward long-term goals.
• Comfortable with the concept of being on video calls (we are a live streaming platform after all) with a strong and stable internet connection to support it.
• Very comfortable learning technical systems. Any experience with live video production is a plus.

**Details
**

• Employed, part-time role; 20hrs/week
• $27-30/hr DOE (depending on experience)
• 15 paid personal days & 10 national holidays
• Must be able to work West Coast USA hours (1-5pm)
• 401k (if within US)
• Office set up and health and wellness stipend

**We strongly encourage people from underrepresented communities to apply.
**
Crowdcast is an equal opportunity employer. We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don't believe in, and every other belief and characteristic that makes you uniquely YOU. The more inclusive we are, the better we'll be as a team—and the better we'll be able to create an inclusive product for all.

**
When applying, please include:**

• A description of your work history and why you want to join Crowdcast

• For example, how you got started, what motivates you, what resonates with you about our mission, etc.

• Your LinkedIn, resume, or equivalent.

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. Here at SteadyMD, we take pride in the fact that our core values are integrated into everything we do. Our focus on transparency, trust, and honesty have allowed us to create a diverse team of individuals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload. We’re well funded (see our recent announcement regarding our $25M Series B raise) and looking to expand our rapidly growing team. Currently, we are seeking a Associate Project Manager who will be responsible for enabling Customer Success team delivery of successful client projects and outcomes.

Some core responsibilities include:

• Support during client kick-off calls and weekly meetings (internal and external), including:
  • Note taking
  • Task distribution
  • Follow up as necessary
• Cross-departmental collaboration and communication: help coordinate with clinicians, medical operations, technology, product, patient operations, and other teams as necessary
• Identifying and troubleshooting client and team needs
• As necessary, serve as the voice of the customer to our internal teams
• Track progress and results across all partners and programs
• Iterate on the processes we use to improve project efficiency and customer outcomes

At SteadyMD, we value what people have to offer based on a variety of factors. We want to hire the very best and nontraditional candidates are oftentimes a perfect fit for our nontraditional approach to delivering care. Don’t meet all of the skills listed below, but know you're a perfect fit for this role? Apply anyway!

Requirements

A top candidate will be:

• Self-sufficient, passionate, mission-driven.
• Familiar with modern collaboration tools (Slack, Notion, Google Docs)
• Personable with customers and teammates
• Detail-oriented, organized, and a lover of testing ideas
• Opinionated, trustworthy, and transparent
• Excellent at time management with a proven ability to meet deadlines
• Able to maximize your own output, while simultaneously contributing to our fast-paced and collaborative work environment
• A proactive problem-solver
• Able to communicate clearly and effectively both in writing and in person

Nice to Have

• Prior Customer Success or Account Management experience
• Prior experience in Healthcare

Location:

Very open to remote candidates

Benefits

An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.

Complimentary SteadyMD membership. So that you can experience what we have to offer, and be able to speak first hand about what the future of medicine will look like.

Company Events. Including happy hours, sporting events, dinners.

Company-paid health insurance.

Unlimited PTO. Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself.

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 50,000 users across thousands of locations, our software helps clients manage upwards of $4B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.

Ready to make your career move?

As a Client Success Manager (CSM), you'll be responsible for proactively engaging clients and serving as a trusted advisor, leading to retention and strong adoption of our products. You'll take a proactive approach to ensuring that our clients fully realize the value of our solution.

What you'll do:

• Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.
• Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
• Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
• Serve as the account/relationship manager for approximately 50-100 clients.
• Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
• Work cross functionally with internal teams including implementation, training, sales and Aspire Care teams to ensure clients are transitioned properly.
• Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
• Provide feedback to the product team on new features and offerings that our key clients have identified.
• Identify opportunities to sell additional services to clients and pass opportunities on to sales.
• Leverage client relationships as needed for prospect references.

What you'll bring:

• Bachelor's Degree in business or related field.
• Minimum of 5 years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)

Preferred but not required:

• Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
• Experience with CRM platforms (i.e. Salesforce, HubSpot)
• Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.

Where you'll work:

Our headquarters is located in St. Louis, however, we'll be remote until the time is right to return to the office. When that happens, St. Louis-based employees will be moving to a hybrid work model (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 50,000 users across thousands of locations, our software helps clients manage upwards of $4B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.

Ready to make your career move?

As a Client Success Manager (CSM), you'll be responsible for proactively engaging clients and serving as a trusted advisor, leading to retention and strong adoption of our products. You'll take a proactive approach to ensuring that our clients fully realize the value of our solution.

What you'll do:

• Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.
• Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
• Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
• Serve as the account/relationship manager for approximately 50-100 clients.
• Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
• Work cross functionally with internal teams including implementation, training, sales and Aspire Care teams to ensure clients are transitioned properly.
• Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
• Provide feedback to the product team on new features and offerings that our key clients have identified.
• Identify opportunities to sell additional services to clients and pass opportunities on to sales.
• Leverage client relationships as needed for prospect references.

What you'll bring:

• Bachelor's Degree in business or related field.
• Minimum of 5 years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)

Preferred but not required:

• Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
• Experience with CRM platforms (i.e. Salesforce, HubSpot)
• Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.

Where you'll work:

Our headquarters is located in St. Louis, however, we'll be remote until the time is right to return to the office. When that happens, St. Louis-based employees will be moving to a hybrid work model (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 50,000 users across thousands of locations, our software helps clients manage upwards of $4B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.

Ready to make your career move?

As a Client Success Manager (CSM), you'll be responsible for proactively engaging clients and serving as a trusted advisor, leading to retention and strong adoption of our products. You'll take a proactive approach to ensuring that our clients fully realize the value of our solution.

What you'll do:

• Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.
• Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
• Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
• Serve as the account/relationship manager for approximately 50-100 clients.
• Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
• Work cross functionally with internal teams including implementation, training, sales and Aspire Care teams to ensure clients are transitioned properly.
• Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
• Provide feedback to the product team on new features and offerings that our key clients have identified.
• Identify opportunities to sell additional services to clients and pass opportunities on to sales.
• Leverage client relationships as needed for prospect references.

What you'll bring:

• Bachelor's Degree in business or related field.
• Minimum of 5 years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)

Preferred but not required:

• Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
• Experience with CRM platforms (i.e. Salesforce, HubSpot)
• Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.

Where you'll work:

Our headquarters is located in St. Louis, however, we'll be remote until the time is right to return to the office. When that happens, St. Louis-based employees will be moving to a hybrid work model (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 50,000 users across thousands of locations, our software helps clients manage upwards of $4B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.

Ready to make your career move?

As a Client Success Manager (CSM), you'll be responsible for proactively engaging clients and serving as a trusted advisor, leading to retention and strong adoption of our products. You'll take a proactive approach to ensuring that our clients fully realize the value of our solution.

What you'll do:

• Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.
• Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
• Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
• Serve as the account/relationship manager for approximately 50-100 clients.
• Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
• Work cross functionally with internal teams including implementation, training, sales and Aspire Care teams to ensure clients are transitioned properly.
• Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
• Provide feedback to the product team on new features and offerings that our key clients have identified.
• Identify opportunities to sell additional services to clients and pass opportunities on to sales.
• Leverage client relationships as needed for prospect references.

What you'll bring:

• Bachelor's Degree in business or related field.
• Minimum of 5 years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)

Preferred but not required:

• Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
• Experience with CRM platforms (i.e. Salesforce, HubSpot)
• Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.

Where you'll work:

Our headquarters is located in St. Louis, however, we'll be remote until the time is right to return to the office. When that happens, St. Louis-based employees will be moving to a hybrid work model (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Operations Assistant

Part-Time

Remote – US

About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate schoolbound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position: The Operations Assistant is part of a team of top-notch professionals who ensure Princeton Review students achieve their goals by supporting an outstanding classroom experience. Operations Assistants interact with teachers by telephone and email and provide expert advice, timely information, and compassionate support. Operations Assistants are empowered with the tools, resources, and permissions to always do what’s best for our students and teachers, which drives the word-of-mouth that is critical to the organization’s success. This is a part-time position for a total of 28 hours per week.

Major Responsibilities:

• Support enrolled students and their parents across all TPR programs through outstanding phone and email customer service aimed at ensuring a delightful experience.
• Respond to calls, requests and needs of students, parents and teachers in a timely and professional manner
• Deliver effective teacher communications with timely, accurate, and compelling information using the brand’s voice
• Serve as a liaison between students and team members; resolve student/parent issues.
• Execute the consolidation of courses with professionalism and understanding for retail students
• Provide basic technical support to ensure teachers can access their Dashboards and Online Classrooms across standard platforms
• Undertake daily administrative tasks to ensure the functionality and coordination of department’s activities.
• Collaborate within the team and with the Operations Manager to meet and exceed the needs of our students and teachers
• Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
• Other duties as assigned

Education, Background, Experience & Qualifications:

• Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
• Ability to manage your own time and work remotely from your manager, teammates, and clients
• Strong written and oral communications skills
• Ability to deliver strong customer service with empathy and compassion for students and parents
• Experience working collaboratively to achieve objectives
• An ethic of personal responsibility; a need to hold yourself accountable on behalf of a team
• Modern tech fluency, including the ability to manage your responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms
• Experience in the fields of test preparation, academic support, or online education a plus
• Experience in an Operations, customer/client services, or related roles a plus

Pay: $15.00 per hour based on a 20-28 hour work week

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

The Princeton Review is a drug free workplace.

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

The Regional Director of Customer Support provides leadership and direction to the teams that provide best-in-class product support to our SmartRecruiters customers. This highly visible role is experienced in implementing an omnichannel approach to customer support and possesses the technical strength required when working with a highly configurable SAAS product. 

In this role, you will motivate, maintain and develop a global team of customer support professionals in North America and Poland. You should be comfortable wearing many hats and working in a fast-paced, ambiguous, highly collaborative, and customer-obsessed environment. You should thrive in a culture of accountability and can synthesize details yet still see the big picture. To be successful in this role, you will need to possess a positive, engaging and goal-oriented management style. This role reports to Senior Director, Customer Support. 

You may be located anywhere in North America and my work remotely. 

What you'll deliver: 

• Build and sustain an efficient, responsive, and scalable organization that supports a customer success centric approach to support delivery
• Drive a culture of accountability through goal setting for the team. Manage performance and productivity to achieve SLAs for customer interactions.
• Build infrastructure and knowledge base to promote Online Customer Self-service
• Drive organizational process improvements for world-class customer experience
• Collaborate and influence cross-functional business units to drive operational excellence and customer satisfaction
• Build and sustain trusting client relationships at an appropriate level
• Accountable for supporting performance metrics, reporting, and execution against teams goals and objectives
• Analyze reports, documentation, and tooling to identify trends and implement enhancements to overall performance, reduce escalations, and increase efficiency
• Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
• Contribute to the financial success of the business unit through effective planning, budget management, and maintaining margins

• 10+ years customer support/service experience 
• 7+ years of exceptional leadership in  a rapidly growing B2B SaaS organization that sells to large and mid-size enterprises
• Excellent client relationship management skills, and ability to serve as a trusted advisor
• A roll-up sleeves approach to the design, development, implementation, and measure of Support Services
• Strong interpersonal skills and a collaborative nature
• A proven performance track record of achieving / overachieving against goals
• Demonstrated good verbal, presentation and written skills; the ability to speak to groups and lead or facilitate technical workshops.
• Experience in the SaaS HR Tech domain preferred

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At Cutover, we're focused on helping Enterprise teams move quickly with confidence, so we've built the world's first enterprise-wide work orchestration and observability platform that enables seamless human and machine collaboration. This year we announced a $35 million Series B financing round led by Eldridge (alongside existing investors Index Ventures, Sussex Place Ventures, and Contour Ventures) and we're thrilled to be embarking on our next exciting chapters of growth.

We're passionate about fantastic customer experiences - a key part of this is how we look after our clients. With this in mind we're building a specialist Product Support team to serve as customer advocates and problem solvers.

As our Product Support Lead you'll be core to shaping the success of this mission, and helping to take our customer support experience to the next level.

What you'll be doing as our Product Support Lead:

• You'll have the opportunity to take ownership of the day-to-day support. You'll be taking on technical enquiries, usage questions and keeping customers updated via live chat and email tickets
• You'll build internal support documentation, training and process creation from the ground up
• Partnering closely with QA and engineering teams to expand technical support knowledge
• Investigate, troubleshoot and document product issues
• You'll become a subject matter expert in the product features and functionalities
• Working with Product, development and UX teams on product enhancements by providing the voice of the customer
• Collaborate closely with internal teams on customer trends, feedback, concerns and opportunities
• Generating support reporting and analytics to share with stakeholders
• You'll take ownership of ticket quality, customer satisfaction and employee feedback
• Aid in scoping support tools
• What we'd like you to bring to the table...
• You have prior support leadership experience looking after a cloud based SaaS products or platforms
• Experience working within ticketing and reporting systems (e.g. Jira, Intercom, Zendesk, Looker etc)
• You're approachable, self motivated and customer focused
• You communicate with diplomacy, empathy and tact
• You're a great collaborator, comfortable working with stakeholders of various seniority levels
• You're fluent in written and spoken English (other European language proficiency an advantage) with a professional but friendly writing style
• You're a natural problem solver with a calm and considered approach to issue investigation and resolution
• You love a good process and are not afraid to get stuck in suggesting improvements when you see they're needed
• You're curious minded and love to continuously learn and challenge yourself
• Adaptable and comfortable with change and learning on the fly
• If you have exposure to programming/development languages and command lines, there's another high five coming your way!

The good stuff...

• You'll be given a solid compensation plan, with share options included.
• You'll have a strong benefits plan: 25 days of PTO (+ bank holidays), a top-tier private health insurance package, a 5% pension contribution, a learning and development allowance, and all the company swag you could ever need.
• We believe in a flexible, autonomous way of working. We provide work from home stipends, and we have built a trusting environment together: do great work, and build an office+home schedule that suits your scenario.
• You'll get to learn from some pretty cool people across Cutover's global business - we have an incredibly diverse array of leaders here, and you'll benefit from hundreds(!) of cumulative years of top-tier experience on your doorstep.
• You'll be part of an early stage, rapidly scaling Technology Organization with a meritocratic approach: we want to promote and retain our top performers.
• Safeguarding the mental health of our teams is paramount for us. If you'd like to, then you'll be able to avail of multiple Cutover mental health initiatives, from fully subsidized therapy sessions, through to subscriptions to leading wellbeing platforms (and lots more in between)

Interviewing with us

Through our interview process, we aim for you to hear more about the challenges we work on and the problems we look to solve; to give you a great experience while meeting our team; and to ensure you leave with a good understanding of life here at Cutover!

At Cutover, we're focused on helping Enterprise teams move quickly with confidence, so we've built the world's first enterprise-wide work orchestration and observability platform that enables seamless human and machine collaboration. This year we announced a $35 million Series B financing round led by Eldridge (alongside existing investors Index Ventures, Sussex Place Ventures, and Contour Ventures) and we're thrilled to be embarking on our next exciting chapters of growth.

We're passionate about fantastic customer experiences - a key part of this is how we look after our clients. With this in mind we're building a specialist Product Support team to serve as customer advocates and problem solvers.

As our Product Support Lead you'll be core to shaping the success of this mission, and helping to take our customer support experience to the next level.

What you'll be doing as our Product Support Lead:

• You'll have the opportunity to take ownership of the day-to-day support. You'll be taking on technical enquiries, usage questions and keeping customers updated via live chat and email tickets
• You'll build internal support documentation, training and process creation from the ground up
• Partnering closely with QA and engineering teams to expand technical support knowledge
• Investigate, troubleshoot and document product issues
• You'll become a subject matter expert in the product features and functionalities
• Working with Product, development and UX teams on product enhancements by providing the voice of the customer
• Collaborate closely with internal teams on customer trends, feedback, concerns and opportunities
• Generating support reporting and analytics to share with stakeholders
• You'll take ownership of ticket quality, customer satisfaction and employee feedback
• Aid in scoping support tools
• What we'd like you to bring to the table...
• You have prior support leadership experience looking after a cloud based SaaS products or platforms
• Experience working within ticketing and reporting systems (e.g. Jira, Intercom, Zendesk, Looker etc)
• You're approachable, self motivated and customer focused
• You communicate with diplomacy, empathy and tact
• You're a great collaborator, comfortable working with stakeholders of various seniority levels
• You're fluent in written and spoken English (other European language proficiency an advantage) with a professional but friendly writing style
• You're a natural problem solver with a calm and considered approach to issue investigation and resolution
• You love a good process and are not afraid to get stuck in suggesting improvements when you see they're needed
• You're curious minded and love to continuously learn and challenge yourself
• Adaptable and comfortable with change and learning on the fly
• If you have exposure to programming/development languages and command lines, there's another high five coming your way!

The good stuff...

• You'll be given a solid compensation plan, with share options included.
• You'll have a strong benefits plan: 25 days of PTO (+ bank holidays), a top-tier private health insurance package, a 5% pension contribution, a learning and development allowance, and all the company swag you could ever need.
• We believe in a flexible, autonomous way of working. We provide work from home stipends, and we have built a trusting environment together: do great work, and build an office+home schedule that suits your scenario.
• You'll get to learn from some pretty cool people across Cutover's global business - we have an incredibly diverse array of leaders here, and you'll benefit from hundreds(!) of cumulative years of top-tier experience on your doorstep.
• You'll be part of an early stage, rapidly scaling Technology Organization with a meritocratic approach: we want to promote and retain our top performers.
• Safeguarding the mental health of our teams is paramount for us. If you'd like to, then you'll be able to avail of multiple Cutover mental health initiatives, from fully subsidized therapy sessions, through to subscriptions to leading wellbeing platforms (and lots more in between)

Interviewing with us

Through our interview process, we aim for you to hear more about the challenges we work on and the problems we look to solve; to give you a great experience while meeting our team; and to ensure you leave with a good understanding of life here at Cutover!

Build the world's fastest Identity and Checkout products

Company Mission

Our mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company's products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users' privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.

Summary

The Fast Customer Success team is hiring a Customer Success Manager to onboard, enable, and deliver value to Fast's sellers and partners. This role is critical in bringing the Fast Customer Success mission to life to its community.

Role

• Deliver our Customer Success strategy and initiatives focused on improving retention, engagement, and satisfaction metrics and strategic initiatives for Fast's community of sellers and partners
• Develop and drive plans, processes, and strategies that improve Customer Success KPI's, while advocating for customer experience and needs using data and in-market feedback
• Deliver tasks, communicate changes, and troubleshoot problems for your portfolio of customers, while assuring that the customer and Fast's business commitments are kept
• Serve as the go-to person for sellers and partners in each part of their lifecycle with Fast: assist with onboarding, train and enable them with the latest information and resources about Fast and its products and services; engage them with community events and initiatives; and support them with their issues
• Collaborate with other customer-facing and operational teams Account Management, Partnerships, Sales, Sales Ops, Technical CS, Support, CS Operations, Payment Ops, etc. to continually improve customer experience
• Collaborate and be the lead advocate for seller and partner trends, issues, and requests with Product, Engineering, UX & Design, and Data
• Collaborate with cross-functional stakeholders across Fast to get the right answers and to unblock issues for both your team and Fast's customers
• Improve processes and material, develop playbooks and best practices for Customer Success Managers and Executives, and the broader Customer Success team
• Onboard and mentor your fellow Customer Success Managers and Executives in-region and around the world
• Nurture a team of engaged, inclusive, and customer-centered managers and executives. Your success and experience as a team Fast is one of your top priorities.

Qualifications

• 3+ years of experience and success in a Customer Success or Account Management or Customer Support role.
• Consistent achievement with customer retention and satisfaction.
• Strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
• Customer Success Managers must show leadership in teams comprised of Fast, Partner and Customer resources who may be engaged in the decision making of complex solutions for overall customer success.
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CxO, Senior Executives, GMs).
• Flexible and adaptable to support customers and team members around the world.
• Determined to influence customer retention and satisfaction strategy at Fast.
• Excited to grow and engage with our community of sellers and buyers by building a best-in-class operation.
• Passionate about your own growth, and in helping your team grow with you.
• Interested in contributing to Fast's future - across its products, lines of business, and company culture.

#li-ns1

• Benefits and Perks - Because People Matter
• We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.

See what Fast can offer you:

• Comprehensive Medical, Dental and Vision insurance (99% paid by Fast)
• Globally remote with flexible work schedules and commuter benefits to fit your needs
• Generous maternity & paternity leave for all family caregivers

401k match up to 4%

Competitive Salary & Equity

• People-focused, unlimited & flexible paid time off
• Inclusive events & programs to allow everyone to express their voice (or dance skills)
• Monthly exercise, internet & office equipment stipends (and great snack perks)

Build the world's fastest Identity and Checkout products

Company Mission

Our mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company's products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users' privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.

Summary

The Fast Customer Success team is hiring a Customer Success Manager to onboard, enable, and deliver value to Fast's sellers and partners. This role is critical in bringing the Fast Customer Success mission to life to its community.

Role

• Deliver our Customer Success strategy and initiatives focused on improving retention, engagement, and satisfaction metrics and strategic initiatives for Fast's community of sellers and partners
• Develop and drive plans, processes, and strategies that improve Customer Success KPI's, while advocating for customer experience and needs using data and in-market feedback
• Deliver tasks, communicate changes, and troubleshoot problems for your portfolio of customers, while assuring that the customer and Fast's business commitments are kept
• Serve as the go-to person for sellers and partners in each part of their lifecycle with Fast: assist with onboarding, train and enable them with the latest information and resources about Fast and its products and services; engage them with community events and initiatives; and support them with their issues
• Collaborate with other customer-facing and operational teams Account Management, Partnerships, Sales, Sales Ops, Technical CS, Support, CS Operations, Payment Ops, etc. to continually improve customer experience
• Collaborate and be the lead advocate for seller and partner trends, issues, and requests with Product, Engineering, UX & Design, and Data
• Collaborate with cross-functional stakeholders across Fast to get the right answers and to unblock issues for both your team and Fast's customers
• Improve processes and material, develop playbooks and best practices for Customer Success Managers and Executives, and the broader Customer Success team
• Onboard and mentor your fellow Customer Success Managers and Executives in-region and around the world
• Nurture a team of engaged, inclusive, and customer-centered managers and executives. Your success and experience as a team Fast is one of your top priorities.

Qualifications

• 3+ years of experience and success in a Customer Success or Account Management or Customer Support role.
• Consistent achievement with customer retention and satisfaction.
• Strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
• Customer Success Managers must show leadership in teams comprised of Fast, Partner and Customer resources who may be engaged in the decision making of complex solutions for overall customer success.
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CxO, Senior Executives, GMs).
• Flexible and adaptable to support customers and team members around the world.
• Determined to influence customer retention and satisfaction strategy at Fast.
• Excited to grow and engage with our community of sellers and buyers by building a best-in-class operation.
• Passionate about your own growth, and in helping your team grow with you.
• Interested in contributing to Fast's future - across its products, lines of business, and company culture.

#li-ns1

• Benefits and Perks - Because People Matter
• We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.

See what Fast can offer you:

• Comprehensive Medical, Dental and Vision insurance (99% paid by Fast)
• Globally remote with flexible work schedules and commuter benefits to fit your needs
• Generous maternity & paternity leave for all family caregivers

401k match up to 4%

Competitive Salary & Equity

• People-focused, unlimited & flexible paid time off
• Inclusive events & programs to allow everyone to express their voice (or dance skills)
• Monthly exercise, internet & office equipment stipends (and great snack perks)