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Senior Technical Writer

Location

Anywhere (EMEA), Anywhere (LATAM), North America, Anywhere (APAC)

Type

Full time

Department

Knowledge

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven iniduals spanning over 100 countries. Our unified yet erse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a erse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel the market leader in international payroll and compliance.

About this role

Deel is looking for a Lead Technical Writer to join the Knowledge Team. Are you a word nerd who loves to explain complex concepts in simple language? Can you spot ambiguities and logical inconsistencies from a mile away? Do you get a kick out of style guides, and know when to follow the rules, and when to break them? If so, this role might be for you.

The Knowledge Team manages and scales information and expertise about Deel products and services across the organization for internal and external audiences.

You’ll have the opportunity to work with other writers and subject matter experts to create and maintain content on a range of topics, in different formats, on multiple platforms.

What you’ll do at Deel

• Work with subject matter experts to craft meaningful and accessible technical content for internal and external end-users
• Build and maintain and comprehensive product knowledge base to scale knowledge across the organization
• Collaborate with your team to audit and maintain existing content to improve clarity and ensure accuracy
• Support the product and enablement functions to ensure the timely delivery of release notes, updates, and other product related technical information
• Work with the product team on in-app content to support users with information where and when they need it
• Build developer documentation for API products and integrations
• Share your expertise and insight on content strategies and best practices to support functional teams in drafting their own content
• Implement and iterate on technical style guidelines to ensure consistency of content
• Become an expert in all things Deel – from our products and services to policies and localized knowledge – to craft clear and concise content and scale this knowledge with our global audience
• Design and implement templates to shorten the distance from ideation to execution
• Make thoughtful and intentional choices about style, format, and language in order to improve clarity and understanding
• Use data to help make content decisions, identify gaps, and measure your impact

Some key qualifications

• Bachelor’s degree in computer science or other technical field or a Bachelor’s degree in english, communications, or business with relevant experience in a technical field
• 5+ years experience as a technical writer
• Excellent written and verbal english communication skills
• The ability to translate complex technical concepts into simple language for erse audiences
• Demonstrated experience building technical documentation for technical reference content, guide content, code examples, and API client libraries
• Comfortable structuring technical information architecture
• Experience building infographics to explain complex processes
• Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools
• Rigorous attention to detail

We’d especially love to speak with you if you have:

• Experience managing a team of technical writers
• Written technical content for SaaS or Fintech companies
• Worked at a hyper-growth start-up
• UX content writing experience
• Worked with remote or distributed teams
• Created content for cross-cultural audiences whose first language may not be English

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

• Computer equipment applicable to your role
• Stock grant opportunities
• Additional perks and benefits based upon your employment status and country
• The ability to choose where you work whether it be your home, the beach, or a WeWork

Senior Research Data Scientist

at Coalition

Remote – Global

About Us

Founded in 2017, Coalition combines cybersecurity and insurance to help organizations prevent digital risk before it strikes. Coalition’s Active Insurance policies combine traditional coverage with a digital risk assessment and monitoring technology to help small and medium-sized businesses protect themselves in today’s hyper-connected world.

The team at Coalition is made up of cybersecurity and technology experts, as well insurance industry veterans. Our secret sauce is bringing this expertise together to create a world-class organization with a massive technological advantage. Coalition is also backed by leading global insurers like Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich North America. Today, Coalition is one of the world’s largest commercial insurtech serving over 160,000 customers.

In June 2022, Coalition closed an additional $250 million in Series F Funding to accelerate its rapid growth at a time when many other companies struggled to find funding. This latest funding validated that Coalition is building a long-term business that can deliver profitable growth with a clear strategic advantage.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces of 2021 and one of Fast Company’s most innovative companies for 2022.

About the role

As Senior Research Data Scientist at Coalition you will be responsible for measuring, understanding, and helping optimize Coalition’s usage of data for cyberinsurance. You will use analytics, experimentation, and modern statistical techniques to help us understand and improve our cyber risk selection and reduction, pricing and automation in order to grow our revenue in a safe and efficient manner.

Responsibilities

• Lead cross-functional projects using quantitative analysis and advanced data modeling to discover insights that will guide strategic operational decisions and uncover optimization opportunities
• Analysis of large scale data for creation of risk signals to be used for insurance pricing and risk selection
• Lead the design and delivery of data models, reporting systems, data automation systems, dashboards and performance metrics that support key product decisions
• Ability to analyze disparate data sources and synthesize into a narrative of what is happening in the data
• Training/mentorship of junior employees
• Contribute and grow the culture of data excellence on our team by bringing mature empathy, best practices, and processes to our organization

About You

• A Bachelor’s degree in Statistics, Economics, Mathematics or related technical field
• 5+ years of experience in related analytical, data science or consulting background

• Understanding of and experience with experimental design and statistical methods
• Experience working with data in Python, R and similar tools
• Strong communication skills and ability to convey complex topics to non-technical audiences
• Passion, drive, and a deep sense of responsibility. We build the systems that keep us and our customers safe!

Bonus Points

• Experience with cybersecurity data
• Exposure to causal inference, and other advanced statistical methods to measure impact of initiatives

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
• Competitive compensation and opportunity for advancement

Why Coalition?

We’re a highly fulfilling, mission-driven team who is committed to building a more erse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated iniduals to join #OurCoalition and help us on our mission to solve digital risk.

Recent press releases:

To learn more, check out our featured press releases:

• Coalition Closes $250 Million in Series F Funding, Valuing the Cyber Insurance Provider at $5 Billion
• Coalition Named to Fast Company’s Annual List of of the World’s Most Innovative Companies for 2022
• Coalition Launches Active Insurance, Reaches $650M Run Rate GWP
• Coalition launches tech-powered executive risks products with personalized risk assessment for all US small-businesses

Coalition’s very foundation is built on respecting and encouraging ersity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

For CA residents, please view important privacy information here. For EU residents, you can view GDPR information here. For any questions regarding CCPA or GDPR, please contact us at [email protected].

Technical Writer-

22-06160

Remote, CA 95032

Job Category: Technical Writing, Editorial & Content Management

Job Number: 18455404

JOB DESCRIPTION

Primary Skills: Technical Writing, CI/CD, Source control, GIt, APIs, Cloud Infrastructure Environment

Contract Type: W2

Duration: 6+ months

Location: Remote (US) (Willing to work in PST timings)

Pay Range: $45- $50 per hour

NOTE: Role open to Women Back to Work candidates with a career gap Work with the best in the industry! JOB RESPONSIBILITIES

• Identify and respond to the information needs of the engineers & Design and implement the information architecture and strategies for internal documentation.
• Define processes for writing internal documentation (guides, architectural overviews, training materials, API references, etc) across engineering teams, including RDBMS Kernel, Networking, Security, Application/Client Software, UX, DevOps, Release, and more.
• Work with Engineering, TPMs (technical program managers), and Engineering Support to ensure all components of the SDLC (software development lifecycle) are well-documented and the documentation is easy to find and use.
• Establish and encourage good internal documentation practices and standards. Help engineers improve their writing skills for both internal and external documentation.
• You will create and review infrastructure/developer documentation.

JOB REQUIREMENTS

• Applicable Bachelor’s Degree & 6+ years creating technical documentation for internal engineering teams.
• Expertise in project management, initiating, implementing, and maintaining multiple projects concurrently, and prioritizing work.
• Experience with using and documenting Programming languages/APIs, Java, Python, Go.
• Expert ability to create, manage and maintain technical diagrams with minimal guidance and Source control and CI/CD technologies (Git, Jenkins, Lambda, etc).
• Experience with documentation solutions (content management systems, wiki systems, full-text search, etc).

Applied ML Scientist

at Sourcegraph

Remote

ALL SOURCEGRAPH ROLES ARE FULLY REMOTE

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code intelligence platform helps developers and companies with billions of lines of code create the software you use every day. By enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.

It’s an exciting time to join Sourcegraph. Our business is growing rapidly: we’ve experienced exponential growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven’t even heard of code intelligence yet, but once you’ve used it, you can’t live without it–just like Google). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.

Working hours

Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a particular time-zone preference for this role. However, you may need to be available for non-recurring urgent meetings outside of working hours.

Why this job is exciting

We are creating a machine learning team at Sourcegraph, aimed at creating the most powerful coding assistant in the world. Many companies are trying, but Sourcegraph is uniquely differentiated by our rich code intelligence data and powerful code search platform. In the world of prompting LLMs, context is everything, and Sourcegraph’s context is simply the best you can get: IDE-quality, global-scale, and served lightning fast. Our code intelligence, married with modern AI, is already providing a remarkable alpha experience, and you can help us unlock its full potential.

We are looking for a polyglot AI/ML hacker, versed in programming language semantics, with a strong AI/ML background, who can help us deliver the world’s best coding assistant, built on our mature, robust, and open code intelligence platform. And if you happen to have an entrepreneurial streak, you’re in luck: We have an enterprise distribution pipeline, so whatever you build can be deployed straight to enterprise customers with some of the largest code bases in the world, without all the go-to-market hassle you’d encounter in a startup.

You will be a scientist at Sourcegraph Labs doing R&D, and pushing the boundaries of what AI can do, as an IC on our new ML team. You will have the full power of Sourcegraph’s Code Intelligence Platform at your disposal, and you’ll be working on a coding assistant that is already awesome even after just a few weeks of work, so this is a greenfield opportunity to multiply dev productivity to unprecedented levels.

Within one month, you will

• Start building a trusting relationship with your peers, and learning the company structure.
• Be set up to do local development, and be actively prototyping.
• Dive deep into how AI and ML is already used at Sourcegraph and identify ways to improve moving forward.
• Ship a substantial new feature to end users.

Within three months, you will

• Be seen as a subject matter expert in all things AI at Sourcegraph.
• Be contributing actively to the world’s best coding assistant.
• Be following all the relevant research, and conducting research of your own.

Within six months, you will

• Be fully ramped up and owning key pieces of the assistant.
• Be ramped up on other relevant parts of the Sourcegraph product.
• Be helping design and build what might become the biggest dev accelerator in 20 years.

About you

You are a polyglot hacker in the AI/ML space who wants to be part of a world-class team to push the boundaries of AI, with a particular focus on leveraging Sourcegraph’s code intelligence to leapfrog competitors.

First, you have a deep understanding of programming languages, and tools that manipulate code. This could have taken any number of forms; e.g.:

• You’ve worked with grammars and parser generators, or Treesitter
• You’ve worked with compilers and semantic analysis, e.g. type systems
• You’ve written an interpreter, or worked on a virtual machine
• You’ve done static analysis involving scanning source code for semantic information

It doesn’t really matter how you know it, but it’s important that you’re familiar with the basic concepts of semantic representations of source code, and how they’re produced and consumed by tooling.

Second, your AI background could look like a few different things:

• You’ve worked on AI systems and have built ML at large tech companies.
• You have a deep ML background and have demonstrated an ability to be customer and company focused. You are hands-on and can build machine learning
• You are a Prompt Engineer and can take models and figure out how to speak to it in a way that yields different results
• You are an entrepreneurial engineer who can hack together prototypes quickly, get things out the door, and iterate
• You are an LLM hacker or a thought leader in the LLM space and can craft a roadmap that takes advantage of the space, especially with code intelligence
• You’ve worked in NLP or language models at a top-tier research lab

If you’ve been anywhere near the field lately, you can probably pick up enough about LLM capabilities to be able to drive this space, as it’s all greenfield.

Finally, you shouldn’t be a purist about languages. We may need to integrate the coding assistant into a wide variety of tooling contexts, each with its own programming language. You may find yourself writing in several programming languages along the journey, and hopefully you already know most of them a little anyway.

Level

This job is an IC4. You can read more about our job leveling philosophy in our Handbook.

Compensation

We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.

The target compensation for this role is $190,000 USD base.

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Client Service Operations Specialist

Client Services Remote, United States Philadelphia, Pennsylvania Providence, Rhode Island San Diego, California Atlanta, Georgia New York City, New York Dallas, Texas Seattle, Washington Chicago, Illinois Pittsburgh, Pennsylvania Boston, Massachusetts Denver, Colorado Raleigh, North Carolina

Description

The Client Service Operations Specialist is a self-starter who concurrently manages numerous tasks and projects for the entire Client Service organization. The Operations Specialist will coordinate and manage all necessary tasks and project work with cross-functional teams, including Internal Systems. The Operations Specialist possess strong analytical and reporting skills in order to provide Client Service leadership with actionable insights. They will take ownership of metrics creation and reporting for Client Service leadership. They play an active role in the administrative duties of specific systems, such as the LMS and Seismic, in order to support the Client Service teams.

Job Responsibilities

• Assist Client Service leadership in the design and documentation of internal processes and procedures.
• Maintain and update all changes to the documented processes and procedures.
• Educate the Client Service staff on the changes, where applicable.
• Drive continuous improvement on all related processes, documents, and tools to ensure ongoing standardization and simplification of the Client Service Teams processes.
• Document and maintain all Client Service Operations Analyst processes. Work with management to define methods to migrate manual processes to systematic processes where applicable.
• Support Client Service leadership with reporting needs in the following areas: Client Service Management Client Success Coaching, Data Entry, eLearning Training, and Training. This includes building and updating reports from Looker, the LMS, Workforce Management, Salesforce, Seismic, and other defined systems.
• Coordinate with Client Service leadership to build reports that provide insight into productivity that will highlight performance efficiencies and improvements.
• Maintain training statistics for all trainings, including attendance, location, and all expenses incurred.
• Support Client Service leadership with building and updating Qualtrics surveys and reporting on survey results.
• Operational support for the quote-to-cash process by creating Salesforce opportunity quotes for training sessions.
• Support Training Teams with training confirmations, attendance lists, and timely responses to advisor questions regarding training,
• Manage the Continuing Education (CE) tracking and reporting process, which includes automated certificates, internal tracking of credits (in the LMS), and reporting to the CFP Board.
• Maintain Coaching reports for weekly, monthly, quarterly, and annual advisor and (Coach) productivity data
• Assist in the development of technological and operational processes.
• Work with Client Service leadership to ensure efficient use of available technology including Looker, LMS, Salesforce, and others as needed.
• Manage the Seismic content for the Client Service department. Train Client Service team members on how to access Seismic material. Actively communicate Seismic updates to Client Service teams.
• Provide insight on projects when needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
• 1-3 years of metrics and data report building
• Working knowledge of Salesforce
• Working knowledge of Looker or similar report writing tools
• Working knowledge of Qualtrics or similar survey tools
• LMS proficiency

Skills

• Excellent verbal and written communication skills and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Organized and highly motivated self-starter
• Detail oriented with an ability to multitask and prioritize in a fast-paced work environment
• Experience developing metrics and benchmarks
• Ability to respond quickly to changing needs and adapt as necessary to meet new challenges
• Ability to set goals and meet deadlines at the initiative, project, and task level
• Ability to handle multiple tasks/assignments in an efficient manner
• Must demonstrate a strong sense of urgency and adhere to turnaround time expectations
• A reliable team player with high integrity and a strong work ethic
• Knowledge of eMoney Advisor’s products and services is a plus

The salary range for this position is $46,000 – $64,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve more than 100,000 financial professionals and support over 5 million end clients.

At eMoney, we create and nurture a culture that values ersity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Technical Writer (Flex/Remote)

Product Documentation

Products / Paris / Full-time (long term)

Our mission

Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

Our journey

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly erse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we’ve discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages erse perspectives, knowledge, skills, and cross-cultural understanding.

Our values

Singularity: We do it our own way.

Community: One company, one culture

Adventure: Level up if you dare, never stop innovating.

Leadership: Be the leader you want to follow.

Excellence: We want to be customers’ first choice as a cloud provider.

Rock Solid: You can always count on us!

About the job

As a Technical Writer in the Product Documentation team, you will be asked to create accurate, thorough documentation in a fast-paced environment to support a variety of information deliverables such as GUI documentation, FAQ pages, APIs documentation and tutorials…to name a few. Your job will be to make complex information clear and easy to understand. In collaboration with the other technical writers, you’ll pursue the goal of helping our users complete tasks. In addition, we are engaging in a brand new and exciting project: a whole new Developers Website (APIs) which includes new processes, new templates and a complete collaborative workflow.

You will also collaborate closely with our Product Designers and Product Managers to ensure consistency and make sure that everything we launch follows our guidelines. You will have to manage multiple projects simultaneously and work effectively both on your own and as part of a team.

Ideally, you also have a good sense of humor and you’re not afraid to get your hands dirty. We will ask for a writing sample, so please be prepared for that 🙂

Responsibilities

• Provide trendy and high added-value technical content
• Participate in the creation of the new Developers website
• Ensure Scaleway Documentation Website is coherent and up to date
• Identify current technical content pain points and come up with areas of improvement
• Write documentation for a scope of products and collaborate with Product Designers and Product Managers in squads.

Minimum qualifications

• You are a native or bilingual English speaker (and writer). Spelling and grammar must be excellent. Another language is a plus!
• You can deliver superb technical documentation and tutorials for both our developers and end-users,
• You can review existing technical documentation to make sure the content is up to date
• You can review technical content that has been written by other teams like Developers, Solution Engineers, Developer Evangelists, and Marketing
• You can harmonize our content across all our documentation
• You can work with other content creators to ensure consistency, share best practices, and coordinate with other writing teams for a seamless product experience

Preferred qualifications

• You have minimum 3 years of experience in technical writing
• You can work in a “docs as code” environment, where documentation and other assets are processed and delivered according to practices similar to those used in software development. We work mainly with GitHub, GitLab and VScode therefore, you will need to master those tools.
• Experience in, or strong affinity with, the IT industry; a plus would be an experience in documenting APIs
• You are flexible & open to working on various tasks that are not always strictly within your scope
• You are able to take criticism lightly – receive feedback and integrate changes as needed

Location

This position can be either:

– Based in our offices in Paris or Lille (France)

-Partial/full remote is possible

– Flex Remote Internationally

#LI-Remote, #LI-Hybrid

Salary Range

37,000 – 49,000+ EUR per year

Recruitment Process

Screening call

Manager Interview

Technical Interviews

HR Interview

Offer sent within 48h

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours

Important note: if you don’t see yourself ticking all the boxes don’t hesitate to apply anyway. Don’t limit yourself to a job description, you never know!

Title: Data Scientist

Location: Bellevue, WA | Raleigh, NC | Winooski, VT | Remote, USA

About the Role:

In this role, you will analyze large amounts of raw information. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a knack for analysis, math, and statistics. Critical thinking and problem-solving skills are essential for interpreting data.

Your goal will be to help our company analyze trends to make better decisions and provide our customers the data they need to meet learning objectives and growth goals for all students.

The Data Scientist will report to the Director of Data Science.

What You’ll Be Doing:

• Undertake preprocessing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams to ensure data products are deployable

About You:

• 3+ years of experience as a Data Scientist and background in Machine Learning
• BS in Math, Computer Science, Engineering, or relevant field; graduate degree in Data Science or another quantitative field is a plus
• Experience in data mining
• Knowledge of R, SQL and Python including open-source libraries in Python like scikit-learn
• Experience using business intelligence tools (e.g., Tableau) and other visualization tools like Streamlit
• Analytical mind and business acumen
• Strong math skills (e.g., statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $82,920 $116,990 USD annually based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

#BI-Remote #LI-Remote #LI-JW1

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

Title: Security Engineer

Location: Remote

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About the role

As a member of Headway’s founding Security Engineering team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house Security engineering efforts. In this role, you will partner with our Lead Security Engineer and Head of Infrastructure to design our next-generation security program, touching all aspects of Headway’s business and systems. You will both technically and organizationally execute security projects ranging from practice changes to technical architecture to security infrastructure development to penetration testing.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries: FastAPI, SQLAlchemy, React
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty
• Version control: Github

Who you are:

• You have technical experience with implementing secure platforms and products at a deep level.
• You enjoy tackling deep technical problems and producing technical and automation, sometimes operating as a leader of new security or operational initiatives.
• You want to instill a culture of secure development across engineering and partner across teams to embrace security as a part of normal development.
• You are an avid security evangelist and seek to teach others how to improve while enabling them to succeed.

Experience we’re seeking:

• 5+ years experience in security and/or software engineering roles
• Web/API platform penetration testing experience
• Broad security domain knowledge and common application vulnerabilities
• Experience with cloud hosted environments and patterns for secure architecture in the cloud
• The ability and drive to continuously educate yourself and others

You’ll love this role if you want to:

• Change the trajectory of a startup striving to redefine access to mental health in America
• Work on a highly collaborative, cross-functional engineering team in order to build the best and most secure products for therapists, patients, physician and payer partners, and/or your teammates at Headway
• Help establish and engrain best practices throughout our organization
• Contribute to our engineering culture, processes, and documentation with the same thought and care that we do our software (one of our engineering cultural principles is Everything is a Product )

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You’ll meet with our Head of Infrastructure to dig deeper into the role and requirements, and illustrate your technical, operational and leadership experiences.
• Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We’ll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

#LI-AC1

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:

Senior Player Experience Producer

BERKELEY, CA

PRODUCTION

FULL TIME / REMOTE

Disruptive Games is a veteran development studio specializing in multiplayer and online experiences. We are an independently owned studio working on a AAA, fully-funded title with original IP!

We’re expanding our fully-remote team with people who share our passion for collaborative, multiplayer gameplay.

Disruptive Games is looking for an experienced Senior Player Experience Producer with demonstrated technical abilities, who is passionate about working in games and thrives in technical environments. You will work closely with our team members to reduce inefficiencies, identify problems or miscommunications, and relay information to help solve these issues.

What You’ll Do:

• • Collaborate with team members across the US and internationally to ensure good quality and reasonable timelines are being met.
  • Drive and own responsibility of major features from a market, player, content, and technological perspective, including demo production teams , trailer production teams, performing regular bug triages, and involvement with scrum teams and strike team initiatives.
  • Help to gather and disseminate information on design issues and initiatives, including across feature teams and across stakeholder departments.
  • Help devise and establish best practices for balancing scope, schedule, resources, and quality, especially in a LiveOps or Games-as-a-Service environment. You’ll manage risks and supervise their related mitigation.
  • Create processes, schedules, and budgets for our player experience features. You will work through dependencies and line up tasks to be accomplished without resorting to crunch, or missing any steps. All groups are valued and accounted for.
  • Work with localization teams to ensure that normal content and platform metadata (i.e. store ads for our game), Message Of The Day, and other in-game notices are translated and sent in a timely way.
  • Learn and mentor new production, communication, and development processes with fellow producers, assisting with their professional development and with building the production department as a whole.
  • Partner with multiple creative teams from the earliest concept stage through the production process, assisting in building excellence and resilience in our core teams.
  • Help with project planning (establish goals, budget estimates, schedule, and production contracts) and handle coordination from Design with teams such as QA, Localization, Customer Service, PR, Marketing, Legal, and other teams.
  • Work in task tracking software such as ClickUp, Jira, or Trello, with excellent skills in Microsoft Excel or Google Sheets. Work in Confluence or Notion to document our plans and processes.
  • Represent production progress to cross-functional colleagues and executive management, ensuring smooth and open communication across the project, both internally and with external partners.

What You’ll Bring:

• • The position is 100% Remote, but you are willing to work Pacific time zone hours. You have experience working with distributed teams and facilitating effective virtual and in-person meetings.
  • 5+ years of experience in the production of video games, with a crystal clear understanding of the needs of design and player experience teams under cyclical releases.
  • You have shipped at least one AA or AAA title either on PC and/or console from start to end.
  • Familiarity with Unreal Engine 4/5 and Git-based feature branch workflows.
  • You have strong experience in building and leading high-performing teams, with proven negotiation and listening skills with peers and external production partners.
  • Project planning experience (goals, budget estimates, schedule, and production contracts) and familiarity with the gaming landscape.
  • Exceptional communication skills (written and oral), including motivational techniques and conflict resolution skills.
  • You know how to run initiatives such as a triage meeting, a demo production team, a trailer production team, a scrum team.
  • Proven ability to work with creative and technical partners, focusing on multiple features while meeting changing deadlines and priorities.
  • Highly organized and an effective multi-tasker. Strong time and project management skills.
  • Proven ability to identify and analyze risks while leading mitigation support.
  • Adept at Google Suite. Experience with project management and communication tools such as ClickUp, Trello, JIRA and Discord.

Bonus Points

• • Experience in shipping titles and/or live operations of at least two titles, across multiple platforms.
  • Design background or background in any of: Marketing, Community, VO, Localization, Publisher-side relations, ESRB and Age Ratings Board compliance, console compliance, GDPR compliance
  • Passion for service-based PC and console games.
  • Direct knowledge of gameplay mechanics, platform compliance, monetization systems, and other aspects used in the core designs of live service games.

Disruptive Games is an Equal Opportunity Employer. We recruit, interview, and hire people of all backgrounds, orientations, identities, and expressions.

Title: Lead Data Engineer, Business Operations

Location: United States, Remote

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are erse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian is looking for a Data Engineer to support the Service Business Operations team reporting to the Manager of Data Science and Engineering. The Service Business Operations team works across the organization to use data to inform and aid in the strategic planning and operational decisions of how we allocate resources to support Rivian in its growth. As an early member of a growing team, this role will be responsible for leading the design, implementation, deployment, and support of database systems and data models to drive improved insights for our stakeholders. This could include information retrieval, data storage, testing, machine learning operations, and scaling to shape the Service Business Operations analytics and data science teams. This role will also act as a liaison between the Business Operations team and data engineering teams to ensure we are building robust solutions to support the business.

Responsibilities

• Design and build secure, scalable, performant and reliable databases and data models
• Develop and maintain data pipelines and data products that empower Data Scientists and Analysts to access data that is accurate, reliable, and simple
• Automate processes including, but not limited to, ETL, data monitoring, and testing to maintain robust systems and enabling teams to react quickly to data issues
• Drive the implementation of new processes and technologies to improve data science and data analytics team efficiency in responding to stakeholders
• Collaborate and partner with the Service Business Operations team to understand needs, goals, and objectives
• Create operational processes or playbooks, contributing to the technical knowledge of the organization through training, mentoring, or documentation to drive changes
• Code that meets standards for style, maintainability, and best practices, advocating for reusability and automation
• Be a driver of change by focusing on improving data usability and data quality throughout the organization

Qualifications

• 5+ years of experience building databases, data platforms, data models, and data architectures using AWS services (e.g. S3, Redshift, Glue, etc.), SQL, Databricks, Airflow, and open-source
• Bachelors or Masters (preferred) in Computer Science, Engineering, or a related technical discipline
• Proven professional experience working through an environment of ambiguity with the ability to self-prioritize responsibilities and requests from multiple cross functional partners
• Experience working with technical teams, such as Data Analytics or Data Science, and non-technical teams, to gather requirements, build solutions, and lead technical design of data platforms in an Agile environment
• Experience working with two or more of the following: databases, data architecture, CI/CD, machine learning operations, and workflow management
• Foundational programming knowledge in at least one of the following languages, Java, Python, or Scala
• Ability to sit or stand for 8-12 hours per day
• Required to communicate using phone and e-mail

Salary Range/Hourly Rate for California, Colorado, and Ithaca Based Applicants: $144,000 to $188,00 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

#LI-Remote

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at:

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ( Candidate Personal Data ). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including iniduals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Tier 2 Customer Support Engineer, Windows and Active Directory – United States

REMOTE

CUSTOMER SUCCESS

FULL TIME

REMOTE

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, Uplight, ClassPass and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we’re looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

About the Role

This is an excellent growth opportunity for someone with previous work experience as a Technical Support Engineer or System Administrator with a background in supporting Windows and Active Directory environments who would like to join an IT focused product company. Tier 2 Customer Support Engineers will have an opportunity to support Windows, Active Directory and other areas of the JumpCloud platform. This role involves rigorous training and clear communication in deeply technical identity subject matter such as authentication, system management, and networking. You’ll work with passionate team members supporting an exciting product actively used by our global user base.

What You’ll Be Doing:

• • Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session.
  • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
  • Reproduce issues in-house and respond to customers in a timely manner.
  • Create and implement processes that help Support meet key objectives
  • Escalate issues in a timely manner for resolution.
  • Work with Customer Success Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product – ensuring the access of their entire employee base to all of the resources needed – their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
  • Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.
  • On-call rotation required. Duration – 1 week intervals. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

We’re Looking for:

• • Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, integration of our Directory-as-a-Service® (DaaS) platform.
  • Minimum of 4 years experience in a technical, customer-facing position
  • Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Strong oral and written communication skills are imperative.
  • A logical approach to problem solving.
  • In-depth knowledge of the Windows platform – Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
  • In-depth knowledge of the Active Directory platform – Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design
  • Understanding or exposure to one or more of the following:
  • Single Sign-on (SAML)
  • Networking & Authentication (RADIUS)
  • Directory Services (Azure, G Suite, Okta, LDAP)
  • macOS and Linux Operating Systems
  • User onboarding and offboarding
  • REST APIs
  • Scripting

Available Shifts:

• • Monday – Friday, 8:00am – 5:00pm MT
  • Monday- Friday, 2:00pm – 11:00pm MT

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $60,000-$90,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan. We have an unlimited vacation policy.

#LI-PD1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in this Job Description. For US Roles: All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating ” human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” – Rajat Bhargava, CEO. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

Title: Head of Product Security

Location: Remote

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join Calendly’s Security team?

The Calendly Security journey is a rare opportunity to join a fast-growing, high-impact company that is solving real-world problems for people. Calendly has a strong security and engineering culture that attracts self-starters and those looking to take full advantage of ing into unfamiliar or uncharted territory.

What are some of the high impact opportunities you’ll tackle?

• As the Head of Product Security you will be responsible for leading all aspects of application and cloud infrastructure security for Calendly
• Scaling and building the program maturity and impact
• Recruiting and hiring the best Product Security engineers
• Collaborating with our amazing Product teams to influence design and features with a security-first and enterprise-ready mindset
• Supplement and support application security at Calendly by rolling up your sleeves as needed
• Mentor the team and leverage the broader security community to bring greater awareness to Calendly as a security leader
• Partner closely with Engineering to find the right balance between agility and security in a fast-growing start-up environment

This opportunity is for you if you have/are:

• Deep passion for Product Security with a strong focus on Application Security
• 10+ years of experience leveling up through a security organization and developing into a mature leader
• Excited to build from the ground up a Product Security program and team that can tackle the challenges of a remote-first, cloud-first environment
• Desire to remain deeply technical and hands-on while developing leadership skills that can take you to the next level on your security leadership journey
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

Calendly is registered as an employer in many, but not all, states. If you are located in Hawaii or Alaska, you will not be eligible for employment.

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Title: Identity and Access Security Engineer III

Location: Remote/Nationwide Remote/Nationwide USA

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Kaplan seeks a talented and energetic inidual with experience in Identity and Access Management to join our Information Security team. Knowledge of enterprise-class directories, software applications and business processes will be required to succeed in this position. The candidate will be a self-motivated technology professional who is enthusiastic about identifying business owners’ and users’ needs and building robust and efficient solutions to meet those needs in a timely fashion. This job requires someone who possesses a strong technical background, excellent interpersonal skills and can contribute to expanding and improving our existing Identity and Access Management (IAM) infrastructure. The ability to quickly familiarize oneself with existing architecture, organization and processes, as well as to learn new technologies will be key to success.

The Identity and Access Security Engineer III will be responsible for requirement gathering, technical solution specification, integration, testing oversight, operations and support for a large number of identity provisioning and single sign-on (SSO) interfaces to our affiliate and partner systems. The Engineer will also mentor, support the work of and serve as a technical escalation point for junior engineers and be a business enabler.

Specific aspects of this position will include:

• Serving as the primary administrator of our Microsoft Identity Manager, Ping Identity, OneLogin services and DUO MFA.
• Working with IT and business stakeholders to identify requirements, design, deploy and ‘operationalize identity provisioning solutions for:
• • Affiliate company directories and networks,
  • Internal systems and applications.
  • Numerous third-party ASP and SaaS partners
• Design, deploy and ‘operationalize’ SSO interfaces with internal and external service providers using both standards-based and custom solutions.
• Drive the testing and migration planning for IAM software upgrades.
• Providing tactical guidance to our business analysts that support interfaced applications and our application service provider’s engineering team that is responsible for the administration of the IAM infrastructure.

Capabilities and Duties

The Identity and Access Security Engineer III will be capable of performing these duties:

• Administer the SSO platforms
  • Pingfederate, OneLogin and other Identity solutions
  • Configure Application SSO and directory integration interfaces.
  • Develop and enhance platform monitoring and audit processes.
  • Provide Level 3 support and manage escalations to vendor
• Become a Subject Matter Expert and advisor on best practices and efficient solutions supporting Identity and User Provisioning and general IAM strategy.
• Subject Matter Expert on Microsoft Identity Management / MIM
• Subject Matter Expert on DUO Two Factor Authentication
• Manage technical and operational aspects of integration between various systems for Single Sign-On and user-provisioning data interfaces.
• Interview stakeholders and gather supporting data to build detailed and accurate business requirement documents.
• Document use cases and technical specifications for development teams.
• Develop acceptance testing criteria and lead the testing process.
• Collaborate with vendors, developers, users and operations teams to build user and technical operations documentation.
• Manage workload, communicate and collaborate in a timely and effective way with all members of project teams.
• Work in coordination with other Business Analysts to understand and document IAM requirements per application & initiative
• Anticipate future needs and suggests new functionality as appropriate
• Be able and prepared to support a 24 x 7 mission critical IT service

Qualifications/Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent experience.
• 5+ years experience in IT and/or HR Information Systems management.
• Experience in deploying and maintaining Identity and Access Management Systems.
• Experience with Microsoft Identity Management products (ILM, FIM, MIM), OneLogin, and Ping Identity, or similar products is a plus.
• Excellent communication and teamwork skills, plus the flexibility to jump in where needed, are required to be successful in this role.
• Experience working directly with developers and system engineers on the implementation of designs.
• Solid understanding of application and systems security architecture and best practices.
• Knowledge and understanding of underlying components and technologies such as LDAP, SAML, OAuth, OpenID, Web Services, databases, application servers and networking principles is a plus.
• Experience with ERP and/or HRMS products is a plus.
• Solid understanding of software development methodologies and the full system development life cycle is required.
• Excellent analysis, problem solving, and troubleshooting skills is a must-have.
• Ability to work in a team environment and to contribute to multiple projects at once
• Ability to lead teams and work collaboratively with both technology and business representatives
• Solid communication and documentation skills
• Willingness and ability to work off-business hours in support of system maintenance activities and respond to support escalation calls in off-hours (On-Call Support).

We offer a competitive benefits package including:

Remote work providing flexible work/life balance Comprehensive Retirement Package including 401K company match and two pension programs Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members Competitive health benefits and new hire eligibility starts day-1 of employment Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities And so much more! #LI-ER1 #LI-Remote

This position is a Salary Grade B

Specialist Solutions Architect

Location: United States

This role can be remote.

As a Specialist Solutions Architect (SSA), you will guide customers in building big data solutions on Databricks that span a large variety of use cases. You will be in a customer-facing role, working with and will support the Solution Architects, that requires hands-on experience with Apache Spark and expertise in other data technologies. SSAs help customers through design and implementation of essential workloads while aligning their technical roadmap for expanding the usage of the Databricks Lakehouse Platform. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs and establish yourself in an area of specialty – whether that be performance tuning, machine learning, industry expertise, or more.

The impact you will have:

• Provide technical leadership to guide customers to successful implementations on big data projects, ranging from architectural design to data engineering to model deployment
• Architect production level workloads, including end-to-end pipeline load performance testing and optimization
• Become a technical expert in an area such as data management, cloud platforms, data science, machine learning, or architecture
• Assist Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, estimating workload sizing, and custom architectures
• Provide tutorials and training to improve community adoption (including hackathons and conference presentations)
• Contribute to the Databricks Community

What we look for:

• 5+ years experience with expertise in at least one of the following big data technologies:
  • Software Engineer/Data Engineer: query tuning, performance tuning, troubleshooting, and debugging Spark or other big data solutions
  • Data Applications Engineer: Build out use cases that extensively utilize data – such as risk modeling, fraud detection, customer life-time value, etc.
• Experience with design and implementation experience in big data technologies such as Hadoop, NoSQL, MPP, OLTP, and OLAP or full lifecycle data science solutions
• Maintain and extend production data systems to evolve with complex business needs
• Production programming experience in Python, R, Scala or Java
• Deep Specialty Expertise in at least one of the following areas:
  • Experience with scaling big data workloads that are performant and cost effective
  • Experience with Development Tools for CI/CD, Unit and Integration testing, Automation and Orchestration, REST API, BI tools and SQL Interfaces (e.g. Jenkins)
  • Experience designing data solutions on cloud infrastructure and services, such as AWS, Azure, or GCP utilizing best practices in cloud security and networking
  • Experience with ML concepts covering Model Tracking, Model Serving and other aspects of productionizing ML pipelines in distributed data processing environments like Apache Spark, using tools like MLflow
  • Experience implementing industry specific data analytics use cases
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• {Nice to have} – Databricks Certification
• Ability to travel up to 30% when needed

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance
• Mental wellness resources

About Databricks

Databricks is the lakehouse company. More than 7,000 organizations worldwide including Comcast, Cond Nast, H&M and over 50% of the Fortune 500 rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark , Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a erse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Iniduals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Title: Senior-Advanced Analytics

Location: Dallas Texas United States

DUTIES: AT&T Services, Inc. is seeking a Senior Advanced Analytics in Dallas, TX (& various unanticipated locations throughout the US; may work from home) to gather, analyze, and interpret a wide variety of data to identify casual relationships, trigger points, and predictions on customer sales behavior, subscriber chum, and product engagement for our wireless product.

Responsible for projects such as customer behavior and base segmentation, sales and retention analysis, campaign optimization, lifecycle analytics, and data visualization. Develop self-service data tools, and other visual aids in support of findings. Advise business partners with regards to patterns and relationships in the data to recommend business direction or outcomes. Ensure meaningful client value is delivered through a mix of data analyses, insights, skills capabilities and original thinking. Utilize SQL coding in RedShift and Oracle to deep e into data and provide answers to help stakeholder understand cohorts of customer and product profiles for cross selling and articulate in turning data into actionable outcomes for leadership to approve. Identify key segments and clusters of customer who are profitable and those who are not. Work closely with pricing, marketing, credit and collections, finance and retention to improve their ability to acquire, server, and retain every customer household while maintaining profitability for our shareholders. Gather data from various disparate data sources, ETL and visualize data creatively in a variety of formats that provide actionable insights to the organization in Tableau and Google Analytics. Analyze customer segmentation on Google Analytics to identify the pain points in retaining customer, customer growth and churn. Work in cross collaboration across multiple teams and stakeholders and communicate with both tech and non-tech audiences. Perform coding with SQL. Utilize Tableau, R-Studio, and Google Analytics. Utilize Redshift and Oracle. Utilize SQL, Python and R. Utilize data insights to inform product management and consumer marketing: decisions, best practices, innovation and KPI development and attainment. Utilize internal and ingesting third-party data to develop actionable insights for product management and consumer marketing clients.

REQUIREMENTS: Requires a Master s degree, or foreign equivalent degree in Information Systems or Computer Science and 3 years of experience in the job offered or 3 years of experience in a related occupation performing coding with SQL; utilizing Tableau, R-Studio, and Google Analytics; utilizing Redshift and Oracle; utilizing SQL, Python and R; utilizing data insights to inform product management and consumer marketing: decisions, best practices, innovation and KPI development and attainment; and utilizing internal and ingesting third-party data to develop actionable insights for product management and consumer marketing clients.

Our Senior Advanced Analytics earn between $105,000 – $210,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Inidual starting salary within this range may depend on geography, experience, expertise, and education/training.

Junior Data Analyst (Remote)

Bilbao, Basque Country, Spain

Financial

Full time

Remote

Description

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs – to be compliant with legal, local, and regional requirements; so that they can focus on their core product.

Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you’re excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users – and equally important – to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you’re looking at the right place!

Your mission

We’re looking for an enthusiastic Junior Data Analyst to join our Finance Team and be responsible for providing support in cost-controlling, budgeting and forecasting, and business reviews. You will report to our Financial Controlling Manager and will be in charge of:

• Collection and analyses of data coming from different systems (i.e., data warehouse, databases, and web apps);
• Drafting reports, presentations, and business analyses related also, but not only, to web analytics services through BI tools;
• Carrying out activities aimed at cost-controlling, revenue recognition, and budgeting and forecasting;
• Interacting with different teams, especially with the Software Development one.

Requirements

• At least 1 year of experience in a similar role;
• Sound knowledge of SQL databases (such as MySQL) and BI tools (such as Tableau or PowerBI);
• Sound knowledge of at least one programming language, ideally Python;
• Good Excel and Powerpoint skills (i.e., complex formulas and visual charts);
• Familiarity with general economics concepts;
• Full professional proficiency in English.

Added Values

• Previous experience in the Tech industry, possibly in a SaaS company;
• Proactiveness and willingness to provide ideas and propose improvements;
• Familiarity with statistics and predictive models.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, to give you the chance for our colleagues to work from one of our offices up to 2 days per week.

Benefits

• COMPETITIVE SALARY – We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);
• WORK EQUIPMENT – We’ll provide an equipment allowance so that you can perform at your best;
• LEARNING BUDGET – We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
• COMPANY RETREATS – Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D’Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE – We’ll provide you with a travel allowance so that you can visit your colleagues based on the other side of the world;
• BRIGHT & HEALTHY WORK ENVIRONMENT – You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;
• THERAPY INCENTIVE – We offer online therapy sessions in English/Italian and anonymously. You will be able to choose among psychologists experienced in different approaches and specializations;
• ENGLISH CLASSES – We offer online English classes weekly, on several different levels, within working hours;
• REMOTE WORK – You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (in Bologna and Milan, both incredibly well-located and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely. and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely.

Technical Writer

Fully Remote • Remote Worker – N/A

Job Type Full-time

Description

Location: Remote / Hybrid if local to Columbia, MD

Position Summary:

Do you have opinions on the the Oxford Comma?

If you are good at putting complex information into words, subconsciously spell check as you read, and caught the error in the first line, we’re looking for Technical Writers like you.

Sparksoft is a fast-growing woman-owned small business that provides innovative technical solutions to the federal government. We are seeking a Technical Writer who will create, edit, and maintain Section 508 compliant documents to support a Federal IT contract. Successful Technical Writers will be able to translate technical concepts into writing, and have experience working with standards for writing style, format, and quality.

Additional perks with Sparksoft will include the above Industry Healthcare Benefits, Flexible Work from Home Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Paid Holidays, and much more!

Responsibilities:

• · Support the documentation needs of an agile development and maintenance project
• · Create, edit, and maintain Section 508 compliant documents, including project planning and management documents, deliverables, system life-cycle documents, reports, and meeting minutes
• · Contribute to the preparation of project planning documents
• · Review, edit, and update existing documents
• · Ensure documents adhere to both Sparksoft and customer standards for writing style, format, and quality
• · Collect information from technical personnel and translate it into clear and easily understandable writing
• Participate in peer reviews, providing constructive comments and edits that improve the quality of the documentation as well as the quality of the process

Requirements

Required Skills:

• · Microsoft Visio
• · Proficient with Microsoft Office
• · Experience using SharePoint
• · Excellent English language, grammar, and spelling skills for writing, editing, and proofreading
• · Create and remediate Section 508 compliance for documentation
• · Experience working in IT development environment
• · Ability to work independently or as a member of a team
• · Experience working in a collaborative environment; ability to work well under tight deadlines and effectively interact with a wide range of personnel
• · Candidates must be able to obtain and maintain a Public Trust clearance
• · Candidates must have lived in the United States 3 out of the past 5 years

Desired Skills:

• · Understanding of agile development
• · Experience working in Health IT

Education:

• · Bachelor’s degree in a relevant field
• · 5+ or more years of experience

Sparksoft is a certified Capability Maturity Model Integration (CMMI) SVC and DEV Level 3, ISO 9001:2015, ISO 27001:2013, Small Disadvantaged Business (SDB), Women-Owned Small Business (WOSB), and Small, Women-owned, Minority-owned (SWaM), and MBE/DBE/SBE consulting firm. With our focused mission “to ignite innovation, inspire transformation, and implement digital solutions for a healthier nation”, we specialize in 6 specific digital health services: Test Automation, Cloud Services, DevOps Delivery, Cyber Security, Data Science, and Human-Centered Design. Since 2004, our exceptionally skilled people, proven leadership, and optimized processes all work together relentlessly to continuously push for more efficient solutions.

Sparksoft is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

In accordance with the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, Sparksoft Corporation is complying with the requirements that all employees assigned to a federal contract be vaccinated. Employees in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief must submit a physician’s note for a medical accommodation or a religious request for accommodation to the human resources department to begin the interactive accommodation process as soon as possible. Accommodations will be granted where they do not cause Sparksoft Corporation undue hardship or pose a direct threat to the health and safety of others. New hires must show proof of vaccination.

Senior Data Analyst – Product

Remote – USA

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We are looking for Product Data Analysts with varying levels of experience to join SeatGeek’s Analytics team in New York City. SeatGeek’s Product team makes finding tickets to your next live event as seamless as possible by crafting the best user experience in the business. You will join SeatGeek’s Data team, who are the go-to partner for Product’s data production, experimentation, and insights generation needs.

Your recommendations will shape decisions across key product functions such as event logging, A/B test analysis, conversion and retention monitoring, insight generation, and strategic planning. You will develop a holistic view of our products across platforms and how they interact with marketing and available inventory to drive value for SeatGeek. You will develop questions, conduct exploratory analyses, build data models and dashboards, contribute to key data pipelines in our data warehouse. Above all, you will be responsible for developing a deep understanding of SeatGeek’s product and ensuring that understanding is at the heart of our forward-looking strategy.

This is a unique opportunity to make an impact on the post-COVID world of live events. As an integral part of the Analytics team, you will not only learn from our exceptional team, but also develop your business literacy through substantial executive exposure.

What you’ll do

• Join a team of Product Analysts that will influence the directions in which we push our product as we seek to create even greater value for our customers over time
• Study the impact of new product features of customer behavior in order to bring data and insights into every decision we make. Define, evaluate, and monitor key metrics, understanding the root causes of changes, and proactively surface insights to Product leadership
• Perform A/B test analysis within our existing suite of tools and platforms. Deep e into results to gather insights to shape the experimentation roadmap
• Partner with our engineers to instrument new pages and features to ensure the capture of relevant data Work closely with Data team stakeholders to build lasting data modelling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
• Communicate key learnings and recommendations to product teams in a manner that productively influences decision making.

Who you are

• You have 2+ years of relevant experience
• A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
• Expert-level knowledge of SQL
• Experience performing analysis with large datasets
• Experience building reports and dashboards using business intelligence tools
• A strong statistical understanding of online testing methodologies and metric development
• Proficiency in a scripting language (Python or R) is a plus
• Domain expertise in product development or past experience working with a consumer-facing digital product team is a plus

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $100,000 – $170,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that ersity is a positive attribute and we welcome the differences and benefits that a erse culture brings. Come join us!

Suppliers Support Specialist

at Smartcat

Remote

Smartcat is the operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.

Mission

The mission for Suppliers Support Engineer role is to provide high-quality support for Smartcat’s suppliers by offering assistance with empathy, passion and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed and to increase user trust and loyalty to the platform. Help the team match supply and demand ratio. By delivering excellent support to our amazing users, you’re expected to keep CSAT on high-level according to defined KPIs.

Responsibilities

• Resolve suppliers support requests in modern ticketing systems such as Zendesk and YouTrack
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user’s help center and internal usage
• Escalate suppliers requests to other teams (product, infrastructure, devops, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers and other customer facing teams.
• Research, troubleshoot, and resolve suppliers issues in an accurate and timely manner

Requirements

• Excellent English communication skills
• Truly love helping and teaching people
• Experience as a project manager
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Growth mindset
• Openness to constructive feedback and the opinions and ideas of others
• Ability to articulate ideas clearly
• A data-driven approach. Ability to justify decisions using concrete metrics
• Integrity and full commitment
• Considered as an advantage: Experience working with remote teams
• Considered as an advantage: Experience working as support engineer

Why joining Smartcat might be your best move so far

• The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends big data, artificial intelligence, machine learning are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-related
• You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work, and millions of people exchange knowledge and ideas in the world
• While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the network naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting
• We are a global team of 150+ enthusiastic people, with hubs in Boston, London and Yerevan and our users and partners are scattered all around the globe. We’re eager to succeed and transform the world of language services for the better. We grow aggressively while preserving our culture of empathy. As erse as we are, we love working and having fun together, and we’re sure you’ll love working with us too
• Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries.

Senior Data Engineer

Flexible

time type

Full time

COVID-19 Notice

Our number one priority is the health and safety of ouremployees andAmeriCorps membersand their families;our students and school partners; and the community at large from COVID-19.Proof of COVID-19 vaccination isrequiredfor employmentand service– all staff members, including remote staff,and AmeriCorps membersare required tobe fullyvaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons orsincerely-heldreligious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able toprovidesuch accommodations without undue hardship to theorganizationpursuant toapplicable law.Notwithstanding any languageherein, City Year willcomply withany state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

Compensation: $110,000.00 – $140,000.00 Annually Commensurate with Experience and Location

Work Location: 100% Remote

Position Overview

The Senior Data Engineer works closely with local City Year data experts, school district IT professionals and a multitude of partners to manage ingestion of data from many sources. Our ideal candidate is professionally experienced in all things Azure and familiar with dev ops. They will use their Azure experience, especially with Azure Data Factories and Databricks, to lead the end-to-end development and implementation of modern ETL/ELT data pipelines for our team. This candidate will be excited promoting the effective use of timely and accurate k-12 education data and empowering front-line practitioners with the information needed to have greater impact on the students we serve. The Senior Data Engineer reports to the Director of Data Management.

Job Description

As a Senior Data Engineer at City Year, you will:

• Be our resident Azure expert and trusted advisor for Azure
• Own the design, development, and implementation of modern data pipelines, data factories and data streams. This is a hands-on role.
• Lead the planning and then implement the data platform services including sizing, configuration, and needs assessment
• Lead development of frameworks, and data architectures for large-scale data processing that ensure timely and accurate processing of data into and among City Year’s systems and help implement them.
• Influence and make recommendations on the technical direction for the team by leveraging your prior experiences and your knowledge of emerging technologies and approaches
• Lead our team in identifying and promoting data management best practices
• Conduct full technical discovery, identify pain points, gather business and technical requirements, and explain the “as is” and “to be” scenarios to fully understand user stories from stakeholders and users
• Lead and participate in deep architectural discussions to build confidence and ensure customer success when building new solutions and migrating existing data applications on the Azure platform
• Serve as a leader in bridging the gap between technical and non-technical staff in understanding our data and its processing at City Year.
• Own the implementation and use of ETL and data management best practices, version control, and deployment strategies to ensure product quality, agility, robustness, and recoverability
• Partner with districts and internal customers to understand their requirements and implement data solutions.
• Create integrations between internal systems and support them operationally.
• Teach others in the DMEA team about Azure and proper practices to ensure all services and technology implemented can be supported by others on the team.

You must have:

• At least 3+ years of professional experience (not simply coursework or capstone projects) in the following:
  • Working in an Azure environment on ETL/ELT projects
  • Azure DevOps
  • Azure Databricks
  • Azure Data Factories
  • SQL
  • Python
  • Relational databases
  • Working with heterogeneous datasets/formats from many vendors, providers, and platforms
• Data Architecture experience
• Have experience and demonstrated ability to successfully integrate and manage data across disparate information systems
• Excellent written and verbal communication skills, especially the ability to express complex technical information in understandable and rigorously accurate terms as well as to express technical items in a manner that non-technical users can understand
• Attention to detail while working on multiple projects at once
• Demonstrated success and effectiveness working in and promoting a rapidly changing, collaborative, and time-critical work environment
• Significant experience with Microsoft Office, especially Excel

Nice to have:

• Some experience and familiarity with Databricks Lakehouse
• Experience in a role at a school district, CMO, or Ed-tech company with an emphasis on supporting end-user data needs
• Experience in an Agile environment
• Commitment to continuous improvement and City Year’s mission: our desire to focus talents on helping improve outcomes for kids in school and our AmeriCorps members who support them
• You love learning new things. You’re curious and ask good questions. You solicit feedback from others, accept it with grace, and act on it

What we offer:

• Your technical skills will be used to have a significant, positive impact on children’s education outcomes and future opportunities
• A role on a small, high-powered team that is integral to delivering on the mission of City Year
• Significant opportunity for professional and personal growth
• Space and opportunity to develop new technical skills
• Focus on creating a work environment that is erse, inclusive, equitable, and encourages belonging
• Learning opportunities to understand how the inequities built into our education system impact children as well as adults
• Opportunity to work with some amazing people!

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

Enterprise Architecture Technical Writer

• CategoryTechnology & Digital
• Job Id2023-0004851
• Location Remote, United States
• Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

U.S. Bank is going through a major technology transformation. As part of the transformation, Enterprise Architecture (EA) is playing a pivotal role to be the trailblazer, guide, mentor, and coach. One of the most important initiatives in EA is to communicate to its clients such as application teams. Target state architectural design guideline, process re-engineering, and other SDLC guideline are ever changing and evolving. We need to provide a one-stop shop, dynamic and real time feedback and always up-to-date information. Stalled information is more dangerous than no information at all. To achieve the goal of ever-green guide, it is important to have clear and effective communication/information through a well-designed EA portal and other channels.

We are looking for an experienced technical writer who can lead the content creation. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. You will work with all EA pillars to understand and prioritize what information needs to be created and how to communicate in ways that are best to be understood and utilized by our customers.

Responsibilities

• Independently work with all EA leaders and team members to prioritize content that need to be created and communicated.
• Independently gather information from subject matter experts to develop, organize, and write content and documentation for EA organization
• complex information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content
• Obtain a deep understanding of EA visions/plans/guidelines to translate
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Work with UX designer where applicable to develop easy to use UI and workflow
• Evaluate content and develop innovative approaches for improvement
• Work with stakeholders to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in different mediums to maximize usability and fulfill accessibility requirement

Skills and Qualifications

• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Has experience with technology transformation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC) and Enterprise Architecture

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $112,880.00 – $132,800.00 – $146,080.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Technical Writer

Contract (Remote)

About Us:

We’re on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can’t build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We’ve been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we’re growing fast and excited for new teammates to join us who are the best at what they do. We’re passionate about building a company as erse and creative as the millions of people Notion reaches worldwide.

About The Role:

Documentation is at the core of Notion’s API — thousands of developers visit our developer site every day to learn how to use our APIs to build new and interesting integrations. Our developer site includes API references, guides, examples, and code samples to help guide our developers on their journey.

In this role you’ll be responsible for writing documentation for new APIs, revamping existing documentation and guides, and creating new code samples.

What You’ll Achieve:

• Write content for developers.notion.com, including reference documentation, tutorials, and other educational material for the developer audience.
• Continuously work to improve our documentation by identifying and addressing content gaps.
• Understand the needs of our community, coalesce their use cases, and write sample code to help inspire developers on their journey.

Skills You’ll Need to Bring:

• Be passionate about writing, both reference documentation and long form content, with an ability to explain complex technical concepts to a broad audience.
• Have a technical background with familiarity with REST APIs with the ability to write clean code samples.
• A portfolio of technical writing you have done in the past.

Nice to Haves:

• Previous experience writing technical documentation for an enterprise platform.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Senior Security Engineer, Amazon Redshift

Job ID: 2326998 | Amazon Dev Center U.S., Inc.

Are you ready to change the world?

We are seeking a Senior Security Engineer who thrives in a fast-paced environment as a leader in Amazon Redshift’s Security Engineering Team.

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. Amazon Redshift offers fast query performance using the same SQL-based tools and business intelligence applications that customers use today.

You seek to e deep into details on business, operations, and engineering. You are a technical and detail-oriented leader who can build and grow organizations and other leaders. We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will have the opportunity to engage with systems that are at the cutting edge of technology. In addition to all Amazon Redshift engineering teams, you will work directly with AWS infrastructure and partner service teams. You will act as a leader who can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across erse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach.

In AWS we’re growing rapidly and we need leaders that are able to grow and scale their organizations at a rapid pace. You’ll also need strong judgment. In AWS, our leaders have a lot of ownership and autonomy so they need to be right a lot. You will have to be obsessed with delivering the most customer-centric experience for security engineering on the planet. Finally, you’ll need to be able to invent and simplify which is what we do every day on Amazon service teams. At AWS, we’re reinventing technology infrastructure in the cloud. We need leaders that are able to look at problems in new ways, inventing simple solutions to complex problems.

At Amazon, we strive to create an environment that makes every team member feel welcome and valued and enables everyone to perform at their best. This includes:

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender ersity) conferences.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Key job responsibilities

In addition to a strong understanding of security technologies, tool development, offensive and defensive security tactics, and ideally some experience with data warehousing, database services, and distributed systems, you’ll need a number of other qualities to be successful in this role. You’ll need to lead and understand the operational challenges associated with managing a fleet of distributed systems that are heavily automated and interact with operational systems. You’ll be a leader in working with customers and partners on security controls, integration, and operations.

A day in the life

Each day, hundreds of thousands of developers execute billions of transactions worldwide on our cloud. They harness the power of AWS to enable innovative applications, websites, and businesses. The Amazon Redshift Security team works with every engineering team in Redshift to deliver on AWS’s commitment that security is our number one priority. In addition, we work with many partner AWS service teams to solve security challenges at massive scale. We build customer trust by building features and services that meet the security goals of our customers, from compliance to analysis. We e deep into security technologies such as new authentication systems, hardware security components, cryptography, system hardening, and massive-scale audit analysis.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

BASIC QUALIFICATIONS

• BS in Computer Science or related field, or equivalent work experience

• 5+ years of experience in Security Engineering or Development of Security capabilities, supporting engineering projects from concept to delivery • 5+ years of security architecture, or assessment techniques and technologies • 5+ years experience building threat models • 3+ years of hands-on experience performing security assessments • 2+ years in two or more of the following technical categories:) — Virtualization security (Xen, KVM, QEMU) — Hardware security (PCB, JTAG, UART, SPI, ROM, microcode, custom ASIC/FPGA) — x86 and/or ARM chipset and firmware security (TPM, UEFI, TrustZone, Secure Boot, JTAG, PCIe) — Physical security testing at the machine level — Security testing of compute platforms (Server, PC or Mobile) — Working with erse physical tamper resistance and/or tamper detection techniques

PREFERRED QUALIFICATIONS

• You have deep knowledge of and proven development on AWS

• You are comfortable generating automated metrics to measure operations and program effectiveness • You thrive and succeed in a hyper-growth environment where priorities shift fast • You have a solid work ethic based on a strong desire to exceed expectations; hands-on experience working successfully in a very fast-paced, results-oriented environment • You have deep experience with security tools such as intrusion detection, log analysis and network scanning • You have deep knowledge of web, security, and networking protocols • You have prior P&L level ownership or equivalent work experience • You intrinsically demonstrate Amazon’s leadership principles • You possess the functional and technical depth for this role

Amazon is committed to a erse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

US, Virtual

AWS Software Development

Software Development

Technical Customer Service Specialist, AWS Customer Service

Job ID: 2322275 | Amazon Web Services, Inc.

US

DESCRIPTION

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Representative, you’ll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and ing deep to understand the underlying root causes to resolve customer problems.

Virtual Workers: This role is aligned to the Eastern Time Zone. Employees must be based in the US and work will be aligned to an AWS office based on their time zone, and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.

Key job responsibilities

• Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
• Process Accounts and Billing related customer cases through case management, email, chat and phone tools
• Performing deep e analysis on Enterprise customer accounts and billing statements
• Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
• Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• Driving projects that improve customer interactions with AWS account and billing information
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with Enterprise customer communication during AWS critical launches and support events
• Assuming responsibility for developing detailed knowledge about AWS specific product and features

This role does require the ability to work weekends and/or evenings.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender ersity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek erse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• 2+ yrs. technical experience working with computer systems and technology components

• 2+ years of experience working in the Customer Service/Contact Center industry. • Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services) • Associate’s degree or equivalent experience

PREFERRED QUALIFICATIONS

• Experience in account management positions and/or working with Enterprise customers

• Proven success in a fast-paced support environment • SQL and/or other relational databases experience • Experience with Amazon Web Services products and features or Cloud Computing technologies • Professional oral and written communication skills, presenting to an audience containing one or more executive team members • Bachelor degree in a technical related field

The base pay range for this position is $51,800-90,600/yr; Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon’s internal or external careers site.

Records Manager

Remote

Full Time

Experienced

Savan Group is seeking a Records Manager to support the implementation of a federal client’s Records Management program as it transitions to a fully electronic record-keeping environment:

Roles and Responsibilities

• Support identification of electronic recordkeeping solutions within Microsoft 365 including the development and application of retention labels
• Support the development of records management standard operating procedures
• Advise agency records managers and OCIO staff on how to best leverage technology resources to manage electronic records
• Support management and oversight of the agency’s records schedule, including the identification and scheduling of unscheduled records
• Develop communications materials to promote awareness of records management activities, responsibilities, and program changes
• Perform an assessment of the agency’s records management program and provide recommended changes, including the development of policy and procedure updates
• Support the completion of site inspections to ensure on-site compliance with agency records management policies
• Support completion of annual NARA reporting requirements
• Develop and conduct records management training activities
• Assists Federal Records Managers responsible for leading, planning and managing the department/agency records management program for both core mission and administrative records, regardless of medium or format.
• Works to ensure that records/information assets are managed to ensure government accountability, protect the interests of the public, and mitigate records-related litigation risks.
• Provides technical expertise on agency-wide electronic and non-electronic records management issues

Minimum Requirements

• Bachelor’s degree in a related field or a Postgraduate degree may substitute for six (6) years of experience.
• Must possess at least 15 years of relevant work experience
• Experience supervising small teams
• Strong analytical skills, superior problem-solving skills, and demonstrates critical thinking
• Proven ability to anticipate requirements and proactively address new tasks to completion
• Excellent verbal and written communication skills
• Comfortable interacting with Senior Leadership/Executives
• Strong attention to detail
• Ability to prioritize and multitask in a fast-paced environment

Required Certifications

• Certified Records Manager (CRM) certification Required
• M365 certification required

Security Clearance:

• Requires a fully adjudicated, active (or recently deactivatedless than 2 years) TOP SECRET (DOE Q) clearance; must be able to obtain/maintain a DOE Q clearance.
• U.S. Citizenship is required.

Preferred Qualifications

• Experience with National Archives and Records Management (NARA) regulations/standards/guidance HIGHLY desired

Job Location and Schedule

• Remote
• Hybrid Schedule (Germantown, MD)

Application Process

Submit your application to the link on this page. Applicants selected for interviews will be notified by email or phone.

EOE, including disability and veterans.

Savan Group is an Equal Opportunity Employer and is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (40 or older), marital status, disability, genetic information, status as a protected veteran, or any other applicable legally protected characteristics.

If you are an inidual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to [email protected]. For more information about our company, please visit our website at www.savangroup.com.

This position requires that you be fully vaccinated against COVID-19 before your designated start date unless an exemption from this requirement has been granted as an accommodation for religious or medical reasons

Digital Analyst Senior or Lead

Job Number: 203563

Join Forbes’ 2022 Best Employer for Diversity!

As a digital analyst senior or lead, you’ll take on the dual role of owning data analysis for client-side paid search strategy and spending efficiency as well as for the small business insurance (SBI) product-specific quoting platform. In paid search analytics, you’ll handle the budgeting, testing, and return on investment modeling for both the commercial lines auto and SBI products. Working on customer experience analytics, you’ll categorize strategy and ensure data structures are in place to produce SBI product-level insights, quoting key performance indicators’ (KPIs) success measurement, and quoter trends/behavioral analytics. Additionally, you’ll necessitate the fusion of modern digital analytics with traditional database analytics when approaching data within our commercial auto and business insurance industries.

Remote work allowed.

Must-have qualifications

• Bachelor’s degree or higher in a quantitative field of study and a minimum three years analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.
• In lieu of a quantitative degree, a Bachelor’s degree or higher and a minimum of five years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.
• In lieu of a degree, a minimum of six years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider.

Preferred skills

• Analyze quantitative and qualitative data utilizing Google Analytics as well as other digital experience analytics tools, and provide recommendations on quoting experience enhancements that will help drive website goals
• Leverage data visualization software (Tableau, Excel, Power BI, Domo…) to illustrate findings in a succinct, digestible fashion including monthly and quarterly reporting and commentaries
• Highly proficient in programming in SQL and SAS, or R or Python
• Knowledge of digital experience analytics, a background working with large structured and unstructured datasets, and strong leadership skills

Compensation

• $68,100 – $109,900/year depending on position level and experience
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership

Equal Opportunity Employer.

Sponsorship for work authorization for foreign national candidates is not available for this position.

#LI-Remote

Job: Marketing

Primary Location: United States

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes

Lead Design Verification (DV) Engineer

COLORADO OR REMOTE

ENGINEERING/RESEARCH – ELECTRONICS

FULL TIME

REMOTE

APPLY FOR THIS JOB

About us

We are searching for talented iniduals who are driven to tackle the most ambitious goal of our time – building the computer hardware that enables the development of safe artificial general intelligence. See more at fathomradiant.co/aboutus

In our people, we above all value kindness, a scout mindset, a focus on improvement, and prioritising to get the right things done. We aim to help build one of the most transformative technologies in the world, with massive social and ethical implications. We think this makes representation even more important, and we are actively striving to have a range of erse perspectives on our team.

This role is open to remote from anywhere in the world.

We are looking for a design verification lead with a strong background in ASIC verification an interest in communication networks. You will work closely with other engineer teams to drive all aspects of the verification effort for our custom chip. Your primary scope of ownership will include verification planning, verification environment development, as well as leading both block-level and chip level functional verification effort for Fathom’s ASIC designs.

Areas of contribution:

• Develop and maintain comprehensive verification plans that covers all aspects of the design verification to ensure design correctness
• Lead the development and implementation of verification environments, testbenches, and test cases using industry-standard verification methodologies, tools, and frameworks
• Work closely with the design team to understand and validate the design requirements and specifications and to debug and resolve any issues that arise during the verification process
• Mentor and train junior DV engineers on best practices and industry standards

Requirements (necessary skills for the role):

• 5+ years of industry experience in ASIC design verification
• Demonstrable previous experience leading chip-level test plan and strategy development and environment setup
• Expert level knowledge of SystemVerilog, industry standard simulation tools and environments, including UVM
• Strong problem-solving and debugging skills
• Excellent communication and collaboration skills

Nice-to-haves (we will prioritize candidates that also have these skills):

• Knowledge of analog and mixed-signal (AMS) verification techniques and tools
• Experience with verification of high-speed interfaces such as PCIe, Ethernet, and SerDes
• Experience with emulation platforms

Senior User Experience Researcher

United States – Remote

Introduction to Demandbase:

Demandbase is the Smarter GTM company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence what we call Account Intelligence so they can identify, engage, and focus their time and money on the accounts most likely to buy.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.

We’re committed to attracting, developing, retaining, and promoting a erse workforce. By ensuring that every Demandbase employee is able to bring a ersity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the role:

We are looking for a professional User Experience Researcher who is highly skilled in a range of research methods to help understand user needs, motivations, and behaviors. You will design studies and solicit feedback from internal and external users through testing and customer behavior research that will drive the design and improvement of our suite of products.

The base compensation for this role is $142,460 – $184,360.

What you’ll be doing:

Design and Conduct Research:

• Collect analytics on user behavior through the design and use of online experiments (A/B testing), observation, and surveys
• Work with Interaction Designers, Product Managers, and Engineers to discover and prioritize user experience opportunities with new and existing products in a fast-paced, rapidly changing environment
• Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
• Utilize a broad range of user research techniques to develop a deeper understanding of our customers and the way they work

Interpret and Present Analysis:

• Organize, interpret, and present data in a usable format to use in decision-making
• Identify key usability needs and help to refine previously implemented features
• Analyze, synthesize, and communicate test/research results to drive user-centered product definition and iteration

What we’re looking for:

• 5-7 years of experience in user experience research
• Extensive experience with qualitative and quantitative research methods
• Proven experience turning research findings into actionable user-centered design and product goals
• Experience working in a Lean UX / Agile environment
• Experience working with a geographically distributed team
• Preference given to applicants with a degree in human-computer interaction

Why join us?

• Be part of a rapidly-growing, pre-IPO company
• Drive the next generation of intelligent CRM technologies and invent how Artificial Intelligence, product design, and applications converge
• Work with a world class team of Engineers, PMs, Data Scientists, Sales and Marketing professionals
• Have the flexibility of a start up with the security of a sizable, well-funded organization.

Benefits:

Our benefits include options for up to 100% paid Medical, Dental, and Vision premiums, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.

Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our Privacy Policy explains how we collect and use personal information.

Data Analyst

Remote

About Pipe

Pipe is a new kind of trading platform that enables entrepreneurs to grow their businesses on their terms. By treating recurring revenue streams as an asset, Pipe allows companies to transform their recurring revenue into up-front capital, instantly. For entrepreneurs, that means more cash flow for scaling a business without dilution or restrictive debt. For investors, Pipe has unlocked a previously untapped asset class. Whether you’re an entrepreneur or an investor, Pipe is growth on your terms.

We’re a fully distributed, remote-first, fast-growing startup. Our engineering and data teams are spread from UTC-8 to UTC+6 and we rely heavily on our written communication skills in order to make it work. We believe in giving our team agency and control over their schedules: we avoid standing meetings, and default to asynchronous communication. There are no core working hours, we just ask our team to communicate clearly about their schedules and be considerate to their coworkers if plans change. You will occasionally need to be flexible in order to meet synchronously with colleagues in different time zones.

Role

This is a full-time, fully-remote position as a Data Analyst. In this role, you will:

• Work closely with product and commercial teams to understand business performance, and define metrics and KPIs.
• Identify opportunities to unlock growth and efficiency in the business.
• Build dashboards and reports to create visibility into different funnels and business processes.
• Design and run experiments to improve customer experience on the platform.
• Proactively explore datasets to uncover insights, and prototype new model-driven features and products that provide value to our customers.

Qualifications

We are looking for talented data analysts with past experience in a similar role. Ideal candidates will have:

• Expert-level proficiency in SQL and experience working with ETL/ELT pipelines and BI tools. Experience with a scripting language is a plus.
• A passion for digging into datasets to validate hypotheses and uncover insights.
• Strong written and verbal communication skills.
• Experience designing and running A/B tests is a plus.
• Prior experience in fintech or finance is a plus.

In general, you will be successful at Pipe if:

• You want to join a quickly growing startup and make an impact.
• You want to be part of a team that holds each other to high standards.
• You have a strong technical foundation, and are passionate about using your toolkit to help our customers succeed.
• You take end-to-end ownership of your work and enjoy working with different functions across the company.
• You have strong written and verbal communication skills.
• You want to work in an environment that values and rewards excellence.

Many good candidates do not fit job descriptions perfectly. If you believe you are a good fit, we encourage you to apply.

Tech Stack

We are committed to using the right tools for the problems we are trying to solve. Currently our stack is mostly comprised of:

• PostgreSQL, dbt, BigQuery, Spark, Superset, Baseten, Airflow

Compensation and Benefits

• We want you to feel like an owner and that will be reflected in your salary and equity.
• The best equipment: if you want it, and it helps you do your job, we’ll provide it. Computers, monitors, desks, chairs, headphones, speakers, microphones, webcams, keyboards, mice, etc.
• A good work-life balance: we do our best work when we can regularly step away from it and live our lives.
• Flexible vacation and work hours. We don’t adopt conventional work practices that are meaningless for the type of work we do.
• Parental leave for anyone who is growing their family, regardless of gender.
• Very good health, dental, and vision insurance.
• Great colleagues: we value a culture of authenticity, humility, and excellence.

Senior Data and Workforce Analyst

Remote

Full Time

Operations

Experienced

As a Senior Data and Workforce Analyst you are responsible for utilizing data to assist operation leaders in allocating staffing resources to the business need. On a daily basis, you’ll dig into existing inventory, new volume, and available staff to ensure that we are maximizing the utilization of the resources available.

Additionally, you will analyze metrics and KPIs to identify systems and processes to improve the overall efficiency and performance of each team. You will work directly with operations leadership to ensure our metrics and planning processing are ever-evolving and utilizing technology to automate and allow for efficiency wherever possible.

You, as a Sr Data and Workforce Analyst at Snapsheet, are driven by a natural curiosity and a passion for ensuring the optimization of any workforce you interact with. You understand that the development of the best success metrics, tools, labor modeling, and workforce processes will lead to the overall success of any customer-focused organization, and ultimately improves Snapsheet’s relationships with clients and internal stakeholders alike.

Responsibilities of the Workforce and Data Analyst:

• Oversee success in forecasting workload, scheduling resources to the work, and monitoring the real-time performance of staff and workload
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organization’s ability to meet operational commitments
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts
• Analysis and integrity of Operations data to enable and support sound executive decision making
• Provide analytical support, creating visibility into performance opportunities
• Partner with Operations Management Leadership in finding solutions to best balance customer service, employee satisfaction, and cost
• Assist senior operations leaders in the analysis and reporting of performance metrics and trends

Qualities of the Workforce and Data Analyst

• 5+ years in a similar workforce planning and analytics role
• Experience in the insurance industry is a plus
• Successful previous experience working with managers and executives to report workforce analytics
• Strong quantitative and numbers background – Be able to tell a story with numbers, identifying trends and reasons behind the numbers calculated and presented
• Ability to work in a fast-paced, production-based, and results-driven environment
• Desire to thrive in a remote environment ripe with opportunities to advance

Benefits & Perks for Snapsheet Employees

• Work from home
• Competitive compensation
• Growth and advancement opportunities with promotion opportunities quarterly
• Unlimited Paid Time Off Policy
• 4% match on our 401K
• Medical, dental, and vision coverage

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

#BI-Remote

#LI-Remote

Snapsheet is an equal opportunity employer.

Customer Success Support Specialist (Remote Technical Support, Robotics) – U.S.

• Employees can work remotely
• Full-time

Company Description

Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure.

This is an opportunity to join the ranks of a brilliant, high performance team, deploying cutting-edge technology to address real-world logistics challenges for major global brands.

Job Description

Locus Robotics is seeking a Customer Success Support Specialist to join our Tier 1 support team in providing support and resolution on tickets from our customer’s request and customer site end-users. This role provides training and a strong foundation to build a career path with a growing team dedicated to the support and success of our customers. The successful candidate for this role will have a passion for helping internal and external customers with providing technical support to non-technical people in a professional environment.

Responsibilities:

• Triage and resolve technical support issues relating to the Locus robots, connections, and customer sites with chat, e-mail and phone consultations.
• Escalate to Tier 2 on difficult to resolve technical issues.
• Update documentation and shared ticket system.
• Support multiple time zones and variety of environments.

Qualifications

• Experience in Help Desk, Technical Support or Customer Support role.
• Remote support, full training, set schedule.
• Perform multiple tasks concurrently and respond to emergency situations effectively.
• Ability to effectively communicate technical/complex information both verbally and in writing.
• Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
• Strong written and verbal customer service communication skills
• Experience managing Windows environments, other systems
• AS or BS in Robotics, IT, CS, EE a plus, early career welcomed

CRM Administrator

REMOTE

United States

B2C

Full timeP7

Description

What you’ll be doing…

We are looking for a tech savvy and detail oriented inidual to support the Sales Operations team as a CRM administrator.

The CRM admin is responsible for overseeing the day-to-day functionality of the Boostr org, leading user support, reporting for specific user groups, and small-scale projects for the maintenance and improvement of the platforms to ensure strong user adoption, optimal platform ROI, and alignment to central Sales technology strategy and development.

This includes managing sales and marketing technology integrations, UX improvements, mobile app and gmail plugin functionality, and ongoing technical debt reduction and management.

Experience that will put you ahead of the curve…

• Working knowledge of lead-to-cash cycle and interdependencies of CRM on ERP, Marketing Automation, and sales technologies
• Analytical and comfortable working with data in Google Sheets
• experience as a CRM user/Admin preferably Boostr, Salesforce, and NetSuite
• CRM Certifications a Plus

What’s in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care, 401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap.

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.

Internal job family level P7

This is a US remote role

Please note, the salary range for this position is $50,000

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more… https://youtu.be/xxfSvjPuZdc

Our Future, Our Responsibility – Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote ersity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees – current and future – are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

Operations Associate

at Grow Therapy

Remote

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

What You’ll Be Doing:

We are looking for an organized, strategic thinker excited to improve our Intake Center outcomes through data driven decisions. You’ll focus on understanding the drivers for inbounds and conversion, reporting weekly metrics, running dynamic experiments to improve client outcomes, and working cross functionally to grow our client funnel.

Some of the first projects you’ll tackle:

• Establishing and reporting metrics for intake channels and conversion
• Strategizing and optimizing communications across email, text, chat and calls to increase client intakes
• Improving staffing model and creating hiring projections for the intake organization
• Working with the growth and directory teams to increase inbound volume

Salary range: 68K – 85K

You’ll Be a Good Fit If:

• You have at least three years of full-time professional experience, with a minimum of two years as a growth or operations employee, or similar at a technology company
• You are comfortable analyzing data to make strategic decisions
• You have a keen eye for detail and understand how minute data points aggregate into trends
• You are a great communicator

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Technical Writer

Remote

Helping the Everyday Consumer Build Financial Health

As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission – to help people rebuild financial health – and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”.

And it starts with our team here. We are a team of caring, innovative, and inclusive iniduals who thrive in being immersed in erse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome iniduals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

The Role:

A technical writer creates software documentation, user manuals, and other technical content that converts complex technical information to a non-technical language. Technical writers work with developers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal developer documentation including code diagrams and API references. Technical writers have a strong understanding of the products they are documenting to explain complex concepts in simple language. Technical writers also often play a role in editing and proofreading documentation that other technical writers have created.

Sometimes, a technical writer conducts user testing, to ensure that documentation is suitable for the end-user. The goal of a technical writer is to produce high-quality documentation that meets the needs of its intended audience. The software documentation ability of technical writers in the IT industry is second to none.

What you’ll do:

• Prepare instruction/product manuals
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to maintain existing content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

What you’ll bring to the team:

• Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
• 3+ years of proven experience in writing technical documentation
• Understand and explain complex technical concepts
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Excellent technical writing skills
• Excellent verbal communication skills
• Proficiency with documentation publishing software
• Good working knowledge of Google Docs and Lucid Chart
• Detail-oriented

Reports to: Director, Quality Assurance Engineering

Job Level: Tech I

• The minimum salary for this role is $63,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
• The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

• Day 1 – Month 3: Define Your Mission
  • You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
• Months 3 – 6: Define Your Belonging
  • You’ll understand OppFi’s culture and know how to engage with and influence that culture.
• Months 6 – 12: Define Your Journey
  • You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified iniduals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the “OppFi California Employee Privacy Policy”, which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

Title: Director, Analytics

Location: Chicago, Illinois, United States

This role can be performed remotely from most US states and might require occasional business travel.

Golin is hiring a Director of Analytics to join our growing team, leading measurement, research and analytics for a key client and partnering with Analytics leadership to foster overall team and business growth. You’ll empower cross-disciplinary teams to provide comprehensive, accurate reports, data-driven insights, and drive strategic business implications, and will serve as a leader within the team to coach and mentor junior analysts. The role of a Director is to drive thought leadership and enable effective decision making to achieve clients’ communications and business goals.

The Analytics team generates insights from a variety of digital marketing and communications platforms and initiatives, including desktop/mobile websites, apps, digital media, email, customer relationship management databases, ecommerce platforms, and social media to name a few. In short, if it’s digital, generates data, and can be optimized via inquisitive analytics, we can make an impact.

Working on high-visibility accounts with erse teams, you will partner cross-functionally with account management, creative, strategy and media specialists. Our ideal candidate is experienced in data-driven marketing and communications analysis, is an excellent communicator and presenter, has experience developing new offerings and building client relationships, and is an effective leader and people manager.

What you’ll do:

• Provide leadership for client analytics projects (timeliness, quality, profitability, team management): planning, managing, leading, and presenting a wide variety of analytic projects from start to finish in close partnership with supporting analysts and account leads
• Develop analytical approaches to solving business problems and provide thought leadership including development of and delivery according to analytic roadmaps and project plans
• Think outside the box and take initiative to proactively identify and solve problems, collaborating with account leads to propose new opportunities and optimize workstreams
• Develop rapport and relationship of trust with key client personnel ranging from inidual contributors to senior leadership, as well as internal account leads and supporting analysts
• Demonstrate masterful storytelling: mining and synthesizing varied sets of data for omnichannel views, displaying data visually and creatively, developing powerful presentations with concise, impactful narratives and timely, actionable learnings tied to business objectives
• Manage multiple resources and projects concurrently toward successful completion, including ongoing core workstreams and ad-hoc, quick-turn needs
• Serve as an analytics expert, including:
  • Digital analytics spanning earned, owned, paid; web, mobile, email, social, and media
  • Measurement expertise including framework development, benchmarking and KPI setting, reporting, dashboards, and attribution
  • Deep knowledge of relevant social and media analytics tools (for monitoring, CRM, social engagement, audience intelligence, data visualization)
  • Experience in social content performance for paid and organic posts across Facebook, Instagram, Twitter, TikTok, Pinterest, YouTube, and Snapchat
  • Up-to-date in all social platforms and key media developments and able to spot emerging trends in the social, media, and consumer landscape.

What you have:

• Bachelor’s degree in quantitative and/or qualitative discipline (e.g., Consumer Insights, Statistics, Mathematics, etc.) or comparable years of relevant professional experience conducting data analytics with a demonstrated passion for digital and experience being a key point of contact for one or more concurrent client relationships.
• Ability to think strategically and big picture’, formulate appropriate analytic solutions to solve business needs and experience successfully selling them into clients
• A strong working knowledge of media/social/digital analysis and research methodologies
• Highly-motivated, collaborative team player with excellent leadership, communication, organizational and interpersonal skills:
  • Good at developing relationships and building trust across erse teams
  • Exhibit confidence and command when presenting to all internal and external audiences
  • Ability to think on your feet and manage productive workshops and brainstorms
  • Communicate effectively with direct manager, senior management, and clients; synthesize relevant information on key milestones, success criteria, and risks
• Hands-on experience with most if not all of the following analytic ecosystems and tools: Sprinklr, Talkwalker, Native platform analytics (YT, Google, Facebook, Twitter, TikTok, Pinterest, Snapchat, IG, etc.), Google Platform (Analytics, Optimize, Media), Tag management (Domo, Minerza)
• Advanced level user of Microsoft Excel and PowerPoint
• 5+ years proven managerial/supervisory experience with excellent coaching and mentoring skills:
  • Proven track record of developing relationships built on trust and mutual respect with junior- and mid-level team members
  • Ability to effectively delegate and manage team workloads and responsibilities based on skill sets and growth opportunities
  • Embodies servant leadership mindset, focusing on the well-being of the team and organization, encouraging team career development and growth, and effectively balancing erse personalities and goals to manage through challenges.
• Ability to work in a fast-paced environment and juggle multiple tasks, projects; strong prioritization skills to meet deadlines
• Strong presentation, communication, and writing skills

Who we are:

We are a progressive public relations agency designed to reach the profoundly erse market. Our progressive approach aligns earned-first, data-driven creative with the customer journey, to build relevance and deliver maximum impact for our clients. To be successful with our employees and our clients, inclusion is a core value for Golin and we are focused on establishing a culture that is intentionally inclusive, profoundly erse and uncompromisingly equitable.

Our expertise ranges from brand-building, cutting-edge campaigns to corporate reputation, advocacy and consumer insights. Golin aligns earned-first, data-driven creative with the customer journey through our collaborative G4 Model to deliver maximum impact for clients. Our roster includes many of the largest CPG, retail, food, healthcare technology and consumer service companies in the world.

Named PR Week’s Global Agency of the Year in both 2019 and 2020, winner of the industry’s first PR-led 2019 Gold Cannes Lion, and three-year winner of AMEC’s Large Research + Measurement Team of the Year, we tend to Go All In, in everything we do. We’re especially committed to going all in for our people. We challenge our employees to be courageously happy and have empowered them to do so by offering our LifeTime benefits program. LifeTime offers unlimited time off, enhanced family care, the ability to work from anywhere one day a week and a monthly generous health and wellness benefits including a monthly LifeTime stipend for the gym or hobbies. Our culture is built around happy people who are the best at what we do!

Golin is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Associate Manager, Strategy and Operations CPG Ads

Flex

Our Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. This role will be responsible for the operations and performance of one or morteche of our ads products.

About the Role

• Create and manage quarterly business plans across a variety of cross-functional partners (Merchandising, Sales, Product, Analytics, etc)
• Deliver against financial, advertiser, and consumer targets
• Scope, QA, and execute on advertiser campaigns
• Test into new ad opportunities
• Leverage data to monitor and optimize product performance
• Inform the product roadmap based on data-driven insights and merchant feedback
• Support go to market enablement, including sales collateral, reporting and benchmarking

You’re excited about this opportunity because you will

• Build: You’re not afraid to try something new. You enjoy going from 0 to 1.
• Problem Solve: You like ing into ambiguous problems. When given an ambitious goal, you can map out and execute on the milestones necessary to get there.
• Partner: You love collaborating with other teams. You are able to take feedback and put it into action and can balance multiple (and sometimes competing) priorities.
• Communicate: You have strong communication skills and are able to distill complex messages to multiple audiences.

We’re excited about you because

• You have 4+ years of experience in digital merchandising, consulting, strategy, CPG digital marketing or e-commerce (familiarity with consumer experience/merchandising a plus)
• Proven track record of leading projects, working cross-functionally, and driving growth
• Experience in an environment that is product and/or consumer-focused
• Excellent analytical abilities (comfort with Excel required; SQL preferred)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$97,538—$155,249 USD

Colorado Pay Range:

$97,538—$139,725 USD

New Jersey Pay Range:

$97,538—$155,249 USD

New York Pay Range:

$97,538—$155,249 USD

Washington Pay Range:

$97,538—$147,488 USD

Title: AWS Security Engineer

Location: Remote USA

Full Time

Summary:

As an AWS Security Engineer, you will work closely with product teams to identify and aid in the implementation of security solutions. This includes being able to assess and mitigate system security threats and risks, validate system security requirements, and establish system security designs in software, data, and procedures. You will be responsible for verifying compliance with system security requirements, and perform system certification, testing, validation planning. You will also act as liaison with other departments and business units to support ongoing system security operations and maintenance.

Location: Remote – US

Responsibilities:

• Architect an automated framework for Security Tool deployment and development, leveraging various scripting languages and open-source solutions.
• Architect, design and implement monitor security measures related to computer networks and software testing and validation procedures, programming and documentation.
• Work autonomously in an area of specialization to analyze internal security and provide relevant information to internal and external customers, suppliers, and partners.
• Implement and design API Security, Container Security, AWS Cloud Security.
• Design, implementation, and support of infrastructure as code.
• Identify and solve complex problems involving hardware, software, networking, and applications.
• Monitor and measure system performance.
• Document systems design and processes.
• Install and configure infrastructure tools including automation tools, job schedulers, authentication and authorization software, monitoring solutions and backup tools.
• Utilize best practices and tools to secure cloud and data center environments.

Requirements:

• 5+ years in Information Security and Infrastructure.
• Deep knowledge in AWS (Native AWS Tools, Custom tools, Security).
• Log aggregation platform experience, such as Azure Sentinel, Splunk etc.
• Experience with relational database platforms such as MSSQL, MySQL, NoSQL databases.
• Proven knowledge in security process and organizational design.
• Experience with threat detection, threat modelling using various threat modelling tools.
• Current understanding of Industry trends and emerging threats.
• Expert level understanding across cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end cloud infrastructure architectures and designs.
• Experience with Windows operating system configuration, automation, and management.
• Experience with network infrastructure (firewalls, load balancers, switches, routers, etc).
• Administration of network services (DNS, WINS, TCP/IP, DHCP).
• Experience with certificate management (client certificates, server certificates, certificate authorities, etc).
• Shell scripting (PowerShell, Python, Bash, etc.).
• Ability to work in a fast-paced environment and be flexible to meet time demands without compromising quality.
• AWS certification preferred.

Desirable Skills:

• Experience working in agile environment highly preferred.
• Experience implementing security controls in a global enterprise IT environment.
• Experience driving a culture of security awareness.
• Professional IT Accreditations (CISSP, CISM, CCSA, CCSE, JNCIA, CCNA, CCIE Security).
• Prior experience with CloudFormation or/and Terraform, Ansible etc.
• Experience in creating design documents, performing code reviews.
• Strong time management skills – including ability to work well under pressure, plan, set priorities, adapt to change, and meet established timelines.
• Must be a self-starter and detail-oriented.
• Must have a positive and energetic demeanor.
• Effective written and verbal communication skills.
• Creative problem-solving skills.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $95k – $120k.

Title: Security Engineer

Location: Remote

What you’ll do

In a few words

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning

Our Infrastructure Operations team is critical for success at Abarca Health. They handle the days in and days out of the entire architecture of our systems from data processing to server updates and stability. The Information Security team’s focus is to monitor, detect, investigate and respond to events that could lead to incidents. They are involved in planning and implementing preventative security measures and oversee the security operations as a whole, which includes protecting IT infrastructure, networks, data, edge devices and identify any exploitation, whether accidental or intentional.

The Security Engineer is a key member of the security team, which is instrumental in ensuring the security of our cloud infrastructure and protection of our sensitive data: PHI & PII data, per our information security policy. In this role, you shall help identify security gaps and drive remediation activities to close those gaps. You’ll play an integral role in defining and assessing the organization’s security strategy, architecture, and practices as well as contributes to maturing the company’s infrastructure security architecture and technology frameworks.

The fundamentals for the job

• Drive security related initiatives including but not limited to the creation and maintenance of security policies, implementation of security procedures and controls, and monitoring in conformance to the policy.
• Deploy and manage applications to monitor cloud infrastructure security and intrusions.
• Perform initial incident triage, determine scope, urgency, and potential impact of security incidents.
• Provide guidance external auditors on compliance and to Engineering teams on security measures.
• Perform security gap assessments and implement remediations.
• Run periodic infrastructure vulnerability scans and pen testing and work with engineering teams on identified vulnerabilities for resolution.
• Collaborate with network and infrastructure teams on securing and best practices for all our Azure, IBM Cloud, and on premises environments, as well as OS hardening, access logging, and patching.
• Own the overall cloud infrastructure security program including driving incident response and resolution and adjust procedures as applicable.
• Monitor industry security updates, changes, technologies, emerging threats, and best practices for continuous improvement.

What we expect of you

The bold requirements

• Bachelors Degree in Computer Science, Information Security, or a related area. (In lieu of a degree, equivalent relevant experience may be considered.)
• 5+ years working on Azure or AWS running multiple production workloads.
• 3+ years of experience in Infrastructure and Information Security.
• Experience with OS hardening techniques for Windows environments.
• Experience with access logging, centralized logging, and monitoring/alerting of security log events.
• Experience with applications for monitoring infrastructure security and detecting intrusions.
• Experience designing and implementing access control models for privileged access in fast-paced cloud environments.
• Knowledge of incident response, threat modeling, and mitigation.
• Knowledge of common information security management frameworks such as ISO27001.
• Knowledge of Azure security best practices and security controls using Azure services (AWS experience will be considered).
• Strong understanding of common internet protocols such as DNS, DHCP, SMTP, LDAP, etc.
• Excellent oral and written communication skills.

Nice to haves

• Masters’ degree in Computer Science, Information Security, or a related area.
• Security-related certification such as CISSP, CCSP, CEH, CISM, etc.
• Experience with HCI technology is a plus.
• Experience with OS hardening techniques for Linux is a plus.

That something extra we d love to see

1. Action for Bias
2. Problem Solver
3. Teamwork

Physical requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

#LI-REMOTE #LI-VP1

Title: Data Scientist, Analytics

Location: Remote, United States

About Calm

We have a simple mission at Calm: To make the world a happier and healthier place. The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.

About the Data Science Team

We are a team of insights specialists that focus on finding insights relevant to driving business outcomes across the Calm organization. For us, the business problem comes first (what are we trying to solve?) and the analysis follows (how do we best solve this problem?). Sometimes the solution is straight forward and sometimes it is highly complex, but in all cases we rely on data to drive our solutions.

As a Data Scientist you will be focused on leveraging our data to help prioritize product development, identify optimization opportunities, and automate data flows and analyses for key decision makers. In this role, your initial analytics efforts will be focused on guiding the product roadmap, to foster strong subscriber and user growth.

What You’ll Do

• Collaborate with Product Managers, Designers and Engineers to design and measure A/B tests that help us understand the impact of new feature releases
• Partner with product teams to perform deep-e analysis to understand user engagement behavior
• Collaborate with partners across technical and non-technical teams to bridge the gap between data and action
• Help key-decision makers stay informed about the state of the business through internal data products built in tools like Amplitude, Tableau and Mode
• Develop strong cross-functional partnerships across Calm to drive our team’s success

Competencies

• 2+ years of analytics / data science experience
• Strong proficiency in SQL
• Comfortable manipulating data with Python or R
• Experience designing and analyzing experiments
• BA/BS in quantitative field
• Ability to translate non-technical business requirements into technical solutions, and translate technical solutions to business outcomes
• Strong relationship management and presentation skills
• Pragmatic: balance scrappiness and rigor

Benefits

• Competitive salary and equity
• Unlimited PTO
• Company-wide Mental Health days off
• We pay your medical, dental, & vision insurance premiums
• 401K
• Life insurance and disability benefits
• Apple equipment
• Opportunity to work with a product focused on making the world happier and healthier
• And much more!

The anticipated salary range for this position is $159,300 – $223,000. The base salary range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates skills, experience and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to ersity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Calm is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

Senior Research Data Analyst

at Komodo Health

United States

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map the industry’s largest, most complete, precise view of the U.S. healthcare system by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver wow, and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with erse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.

The Opportunity at Komodo Health

This role is critical to designing and implementing data processing and analysis programming pipelines for Life Science/HEOR/RWE research studies utilizing the Komodo Healthcare Map.

Looking back on your first 12 months at Komodo Health, you will have

• Develop programming pipeline to perform large-scale data extraction, transformation, and validations to facilitate high-quality HEOR/RWE studies using SQL
• Implement and execute analytic plans for observational research studies using Komodo data
• Perform complex statistical modeling in a programming language such as R/Python/SAS
• Take ownership of the analysis pipeline to generate results, and ensure that results align with study objectives and statistical approaches in the research protocol
• Present interim and final results internally for review by stakeholders, incorporate feedback to the analysis pipeline and iterate on analytic plans as needed.
• Create final deliverables in industry standard to share with external clients
• Design and implement standardized programs for reproducible research

What you bring to Komodo

• Bachelor’s or Master’s degree in Statistics, Biostatistics, Data Science, Public Health, Epidemiology, or other relevant disciplines.
• At least three years of industry experience working with large-scale databases using SQL (data query, data cleaning, data transformation).
• Experience working with a large healthcare database (preferably administrative claims or EHR).
• Experience working in a research team collaborating with subject-matter experts on epidemiological research studies.
• Basic understanding of concepts used in epidemiological study design.
• Experience performing statistical analysis (descriptive analytics, regression, hypothesis testing, and visualization).
• Proficient in implementing statistical methods in programming languages such as R/Python/SAS.
• Willingness to learn new tools and methods in order to deliver best-in-class results.

Nice to have

• Advanced SQL skills, familiar with frameworks such as dbt
• Familiar with standard programming practices such as version control and git.
• Extensive knowledge of epidemiological study design.
• Advanced knowledge in statistical modeling in the healthcare research area: PSM, KM, Cox model.
• Experience working with the healthcare system.
• Published manuscripts using claims data.
• Experience with other programming languages.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our inidual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

On top of our commitment to providing competitive, fair pay for all roles at Komodo Health, we’re proud to offer robust and inclusive benefits to all Dragons at Komodo Health. We offer global time off programs, extensive internal and external career development and learning opportunities, multiple affinity groups celebrating our team’s ersity, and an annual wellness and productivity stipend to support you in being your healthiest, best self.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Technical Support Specialist

at Seamless.AI (View all jobs)

United States

The Opportunity

Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Apply today if you:

• Expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills
• Previous experience with assisting customers via email or live chat, and passionate about the customer experience
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

What you’ll get to do everyday:

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Some phone or live training is required on an as needed basis.
• Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
• Bonus points for experience using the CRM platform, Kustomer

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups in 2020 and 2022. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

eDiscovery Lead

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there.
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The RIM Team advises the business on record retention and governance, defensible disposition, and information risks, as well as E-Discovery and legal hold services to all Coinbase’s business units. The RIM Team is managed by the RIM Attorney who owns, maintains, and operates the RIM programs, including records management, privacy, Legal Hold and E-Discovery, manages E-Discovery vendor relationships, and interfaces with other key departments.

The RIM eDiscovery Lead is expected to liaise with Coinbase’s Responsible Attorneys, litigation paralegals, outside counsel, E-Discovery service providers, Coinbase’s IT team and IT business partners, and Data Privacy to effectively manage E-Discovery and information governance projects.

Principle Duties and Responsibilities

• Work in close coordination with the RIM Attorney, Responsible Attorneys, and Paralegals to issue Legal Hold Notices, reminders, and releases
• Monitor acknowledgement of Legal Hold Notices and issue escalation notices as needed
• Conduct and document custodian interviews (to identify locations of relevant documents and other potential custodians) with legal hold custodians; conduct follow-up interviews as needed
• Collect or facilitate collection of devices, electronically stored information (“ESI”), and physical assets for relevant matters
• Manage the process for preservation and collection (where required) of documents subject to legal hold from legal hold custodians who transfer between departments or offboard
• Work in close coordination with Responsible Attorneys to identify key terms and concepts as part of early case assessment; refine the terms and concepts as necessary to properly focus search parameters
• Assist in the evaluation, selection, and management of vendors and service providers for E-Discovery and review services
• Liaise with IT on the implementation of processes and procedures to support Legal Hold and records and information management requirements, particularly with respect to non-custodial data and systems including developing solutions for form of production
• Work in close coordination with the RIM Attorney and IT to develop strategies to identify, preserve, and collect data from the G-Suite
• Monitor electronic document productions made by outside counsel
• Manage any document libraries that the Company may establish of documents frequently called for in matter production
• Manage the process for case closure at the conclusion of a matter
• Support Records Management team in IT projects to retire, decommission or otherwise migrate data from key systems to ensure compliance with RIM policies and legal requirements
• Work in close coordination with the RIM Attorney and IT to develop strategies related to retention of Records and information across the G-Suite
• Coordinate with IT or vendors to track, troubleshoot and resolve issues with Legal Hold and E-Discovery software
• Assist IT or vendors with software installations and upgrades including testing and issue identification and resolution
• Participate in the development and maintenance of data maps/data lineage diagrams to understand where Coinbase data resides and how data sources interact with one another
• Liaise with Records Management team to develop and refine processes to facilitate defensible destruction of ESI and physical assets
• Participate in the development of training and other educational materials related to Legal Hold and other E-Discovery processes, including the defensible disposition of information and physical assets
• Participate in the Data Preservation Team
• Stay current on EDRM trends and all aspects of Information Governance that impact his/her practice area
• Stay abreast of modifications and enhancements to the eDiscovery and retention features of the Google product offering

Required Qualifications:

• Extensive knowledge of the eDiscovery and retention capabilities within the Google product offering
• Extensive knowledge of technology, IT systems and infrastructure, computer networking and the discovery-relevant aspects of new and emerging technologies such as data created with mobile and cloud-based applications
• Understanding of computer forensics and forensically sound collection processes and technologies.
• Proficiency with the use of Microsoft Office products (e.g., Word, Excel, PowerPoint, Visio)
• Excellent oral, written, presentation and communication skills
• Excellent interpersonal skills
• Excellent organizational skills with keen attention to detail to track, monitor, and coordinate E-Discovery and Information Governance projects
• Effectively manage time to ensure deadlines are met and quality is achieved
• Proven ability to utilize experience and knowledge to identify and implement E-Discovery and Information Governance process improvements
• Proven ability to work collaboratively with iniduals at all levels and throughout all business units of an organization
• Bachelor’s degree
• E-Discovery certification (e.g., certification from the Association of Certified E-Discovery Specialists)
• 5+ years IT experience and/or 5+ years supporting e-discovery or information management technical operations at a large law firm, governmental agency, corporate legal department, or E-Discovery vendor.
• 3+ years of experience as a law firm litigation paralegal preferred
• 3+ years of recent experience with DISCO Hold or comparable legal hold software
• 3+ years of recent experience using the eDiscovery and retention capabilities in the Google product offering

Job #: P1371240

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $195,000 to $230,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to ersity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.

Benefits at Coinbase

• Health, Dental, and Vision insurance covered at 100% for employees and 80% for dependents
• HSA plan with company seed
• Disability and Life Insurance
• 401(k) plan with company match
• $260 monthly Commuter Benefit
• Monthly Gym Benefit
• Volunteer Time Off
• Fertility Counseling and Benefits
• Learning and Development stipend
• 18 weeks paid Parental Leave
• Meals and Snacks provided onsite
• The option of getting paid in digital currency

Linux Systems Administrator (Remote/Anywhere)

UK

COLLABORA PRODUCTIVITY

FULL-TIME

REMOTE

Collabora Productivity is looking for a Linux Systems Administrator with passion for free software administration to join our SysAdmin team. This role will be fully remote.

You will be covering a wide swathe of technology support, ranging from installation and deployment of servers, various applications to providing troubleshooting and technical support for customer projects. Your skills will be fully utilised to mature and grow our IT infrastructure and services as demanded by a growing organisation.

Required Skills

• • Running Linux servers and services
  • Managing servers using Ansible
  • Docker containers
  • Virtual Machine infrastructure, e.g oVirt, libvirt, kvm
  • Hardware troubleshooting
  • Infrastructure management tools, e.g Foreman, Kubernetes, Openstack
  • Cloud / Hybrid infrastructure deployment and operation
  • Scripting / automation, e.g Shell, Python, Ansible
  • Architecting, building and operating new services from the ground up
  • General networking – VPN, Wifi, VLANs, Firewalls, DHCP, DNS
  • Server and client collaboration tools – Email, Calendaring, File sharing, Git, ticketing systems
  • Supporting a highly distributed customer base across multiple time-zones
  • Working in an ISO-9001 and ISO-27001 environment
  • CI, Agile, DevOps, Infrastructure as Code

Responsibilities

• • Daily support of both technical and non-technical people, in person and via a ticketing system
  • Identify potential issues, prioritize and resolve
  • Triage reported issues according to impact and severity
  • Troubleshoot and support a variety of open source applications, servers and services
  • Deployment, configuration and management of Debian server and laptops
  • Ensuring our systems are patched and secure
  • Participate in and lead Infrastructure and Improvement projects
  • Working collaboratively with the rest of the team

Technical Support Specialist

Remote, Anywhere in North America

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.

Our first Technical Support Specialist (TSS) will be an invaluable partner to our Support organization, providing technical guidance to our team and customers. You should have a strong technical skillset coupled with a customer-first mindset (after all, customer first is one of our core values!). You’ll become an expert in the Postscript product and Shopify ecosystem to help troubleshoot customer requests, triage issues to Engineering, optimize and design the tool suite for Support, and train the Support team on advanced topics. This role reports directly to our Senior Director of Customer Experience.

All positions at Postscript are fully remote.

Primary duties

• Testing and confirming expected behavior of product functionality; identifying departures from expectations and providing guidance accordingly
• Becoming an expert in Postscript technical integration best practices and troubleshooting
• Advising on what can or can’t be done with CSS in Postscript; troubleshoot and suggest CSS snippets as appropriate
• Using Retool to leverage existing dashboards and build new ones as needed to look into our database
• Troubleshooting customers’ issues with Postscript’s API
• Become an expert in expected Shopify Postscript behavior for both standard and Shopify Plus plans
• Ability to get on scheduled Zoom calls to troubleshoot with shops as needed

What We’ll Love About You

• 2+ years in a customer-facing function; passion for excellent customer experiences
• Familiar with Python, SQL, and troubleshooting API calls; ability to interpret code
• Familiar with SMS technologies and complexities behind them (carrier networks, device software impacts)
• Proficient at outlining details around investigations, troubleshooting steps, and steps to reproduce issues clearly, resulting in swift resolutions
• Excited to develop and maintain key internal partnerships, especially with our Engineering team and Go-to-Market organization
• Desire to ask questions and dig deeper to provide thorough, thoughtful answers
• Able to decipher patterns and bubble up emerging trends and solutions

What You’ll Love About Us

• Salary range of USD $70,000 to $95,000 base plus significant equity regardless of location
• High growth startup – plenty of room for you to directly impact the company and grow your career!
• Fully remote culture – work from home (or wherever!)
• Fun – We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend

You are welcome here. Postscript is an ever-evolving place of equal employment for talented iniduals.

Program Lead, Network Engagement

at Protocol Labs

Remote

About Protocol Labs

Protocol Labs is a research and development laboratory that has built and scaled multiple projects that have made great contributions to the web3 ecosystem. To fuel our next phase of growth, we’ve created a new team Network Services to provide services and capabilities that our projects and the broader ecosystem can leverage, including design, video, events, operations, content, IT, and more.

About the Protocol Labs Network

The Protocol Labs Network (PLN) is a community of open source teams, projects, and organizations focused on researching, developing, and deploying network protocols to improve humanity’s most influential technology, the Internet. The groups are supported by Protocol Labs (PL) through grants and investments think of it as a VC + crypto fund model and are built on top of PL’s layer 0 and layer 1 protocols, such as IPFS, IPLD, Filecoin, libp2p, etc. As this ecosystem grows, these projects invest in the network itself, and the network grows along with it, which in turn benefits and incentivizes this ongoing evolution of Web2 to Web3. PLN is made up of 450+ projects, companies, and organizations.

As the Network Engagement Program Manager, you’ll play a critical role in strengthening and growing the PL community. You’ll work with 150+ founders and teams across the network to understand their needs, then develop programs to support and help them grow. Your role will span a wide range of activities, including content creation and marketing, event production, products and systems, operations, and more.

If you’re passionate about building communities, empowering developers, improving the web, and helping game-changing technologies succeed, we’d love to hear from you.

As Network Engagement Program Manager at Protocol Labs, your team will

• Develop a deep understanding of the web3 space and needs of the Protocol Labs Network, then synthesize and share your findings with network teams
• Onboard founders and teams onto the network, and connect them with resources and expertise to help them scale.
• Organize conferences, meetups, and events to foster collaboration and connection across the network.
• Develop web3 products, systems, and tools to facilitate network connectivity and solve common problems (e.g., network directory, etc.).
• Develop and implement an integrated marketing and content strategy to grow our audience and highlight teams in the network.
• Build processes and systems to gather feedback and track the impact of our programs, then devise ways to improve them.

You may be a fit for this role if you…

• Have 10-15 years relevant experience in developer-focused community
• Have a keen understanding of different developers’ and users’ needs, wills, and cultures, especially in open source or web3. They should love interacting with you and hearing from you, and you should have a genuine concern for their professional success.
• Have excellent communication skills with a talent for bringing together cross-functional teams for large projects
• Get a kick out of leveraging first principle thinking to achieve great results
• Pride yourself in being a self-starter, thriving even without much direction.
• A rigorous, process-driven work style backed by an ability to communicate effectively.
• Handle both complexity and ambiguity well.
• You have experience building scalable developer communities.
• Ability to thrive with a high level of self-direction, autonomy and responsibility
• Excellent written, verbal, and interpersonal communication skills

Bonus points:

• Experience with open source communities / projects
• Experience with distributed orgs
• Technical or developer experience

What’s it like to work at Protocol Labs?

Protocol Labs’ mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and erse backgrounds.

The base pay for this position currently ranges from $270,000 to $312,000, plus cryptocurrency, equity, and opportunities for upside through performance rewards in cryptocurrency and equity. The base pay is based on a number of factors and may vary depending on job-related knowledge, experience, skills, abilities, training, and education. We also have a great benefits package, including parental and other forms of leave, contributions to your retirement, and unlimited time off. For U.S.-based employees, we also provide competitive health, dental, and vision coverage for you and your family.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (Protocol Labs), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Location: San Francisco, CA or Remote (Based in the U.S.)

NerdWallet is seeking an experienced IT Systems Administrator to help manage responsibility for ensuring the stability, integrity, and efficient operation of our information systems that support core organizational functions. The successful candidate will have a solid background in IT systems administration and will be able to provide technical support, implement security measures, and handle infrastructure projects.

If you were here 6 months ago, here are some things you might have worked on:

• Automating deployment and removal of software via MDM scripts for Mac and Windows clients
• Deploying a cloud-based network monitoring system
• Integrating corporate SaaS apps with our IdP using SAML and SCIM
• Firewall and authorization server policy management
• Responding to vendor security advisories and applying emergency patches and mitigations

Where you can make an impact:

• Keeping our corporate networks and systems operational and secure
• Serving as an escalation point and mentor for the helpdesk
• Maintaining clear documentation of IT systems and processes
• Working with the rest of the IT team to improve processes and procedures
• Endpoint management and configuration (Jamf, Intune)
• Identity and authentication administration (Okta, AzureAD, SAML, OAuth)
• Network configuration and management (routing, switching, NAT, VLANs)
• Network security operations (firewall policies, VPN, 802.1x, PKI)
• AWS administration (console and CLI, CloudFormation and/or Terraform)
• Scripting with Bash/ZSH, PowerShell, Python and other common languages
• Basic Linux server administration (SSH, editing config files, service and package management)

Your experience:

We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re passionate about the opportunity and willing to learn, we’d love to hear from you.

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of network administration and/or system administration experience preferred
• Strong knowledge of system software, hardware, and networking protocols
• Working knowledge of virtualization and cloud services
• Experience in developing and implementing IT strategy in areas of security, data protection, disaster recovery and business continuity
• Experience with scripting and automation tools

Where:

• This role will be based in San Francisco, CA or remote (based in the U.S.).
• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

What we offer:

Pay Transparency

• The salary range for this role is $88,000-$162,000.
• Base pay offered may vary within the posted range based on several factors, including but not limited to education, job-related knowledge, skills, experience, and location.

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents
• Rejuvenation Policy Flexible Time Off + 13 holidays + 4 Mental Health Days Off
• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
• Mental health support through Ginger.io
• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
• Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives Intramural Sports, Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
• Hackathons, Happy Hours, and team events across all teams and departments
• Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction

Lifestyle (Be your best self – we’ll take care of the details)

• Our Nerds love to make an impact by paying it forward Donate to your favorite causes with a company match
• Work from home equipment stipend and co-working space subsidy
• Anniversary recognition program choose from different items and experiences
• Commuting stipend

Plan for your future (And when you retire on your island, remember the little people)

• 401K with company match
• Annual Enrichment Stipend for learning and development
• Be the first to test and benefit from our new financial products and tools
• Access to Rocket Lawyer for online legal support and resources

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a erse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-DS1

#LI-MPLX

#LI-Remote

Title: InfoSec Operations Engineer (Remote)

Location: Remote

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Infosec Operations Engineer will design, build and support KnowBe4’s security cloud infrastructure & security operations center (SOC). The inidual in this role will be responsible for planning, implementing, and monitoring our SOC cloud infrastructure.

Responsibilities:

• Assess and understand our SOC posture and future architecture, and implement infrastructure improvements (as needed for reliability and scalability)
• Monitor and analyze the SOC security posture on an ongoing basis; and update as needed
• Maintain cloud based logging and alerting pipeline
• Evaluate security technologies for cloud SOC environments in order to implement controls
• Design cloud security solutions to enable production security operations (SOC)
• Provide guidance and mentoring to various IT and non-IT teams on logging and alerting processes
• Design automated solutions to enhance SOC capabilities
• Configure systems to adhere to security policies, industry regulations, and best practices
• Research, design, and advocate for new technologies, architectures, and security products that will support KnowBe4’s security requirements for the SOC
• Contribute to the development and maintenance of the information security policies, procedures & strategy
• Work with multiple business units to ensure security policies and procedures are being adhered to

Requirements:

• Bachelor’s degree in relevant field or experience in software development/scripting in the information security space.
• Minimum 3 years InfoSec experience
• Minimum 2 years working in cloud/hybrid environments such as AWS
• Ability to program in Python and read/edit other programming languages
• Minimum 2 years configuring, managing, and administration of Splunk/SIEM
• Experience with log observability applications / managing large volume log and alerting pipelines
• Experience managing data within AWS (streaming and at rest)
• Must be able to navigate linux command line
• Experience with AWS ECS/Fargate, AWS Lambda, Datalakes/Snowflake, ETL, CI/CD pipelines, Terraform desirable
• Strong verbal and written communications
• Excellent time management and organization skills
• Excellent Analytical skills
• Strong problem solving and root cause analysis abilities
• Information Security Certifications desired
• AWS certifications desired
• Splunk Certifications desired

The base pay for this position ranges from $90,000 – $100,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Title: Assoc Director-Advanced Analytics

Location: Dallas Texas United States

Assoc Dir-Advanced Analytics needed by AT&T Services, Inc. in Dallas, TX [and various unanticipated locations throughout the U.S.; may work from home] to advise business partners with regards to patterns and relationships in data to recommend business direction or outcomes. Supervise a group that gathers, analyzes, and interprets a wide variety of data to identify causal relationships, trigger points, and make predictions on customer behavior. Quantify the significance of data variances and apply an array of statistical methods ranging from traditional to newly-developing within the Big-Data space.

Work on complex problems and provide solutions. Determine and pursue courses of action regarding obtaining desired data and outcomes. Utilize knowledge of advanced analytics, relational database structures, machine learning, data science, research methods, sampling techniques, and system testing. Build predictive models using data, test the model on results outside of the sample size, and verify the model in the real world. Develop reports, charts, tables, and other visual aids in support of findings. Use basic machine learning and AI techniques to build models that support decision making. Perform churn analysis, customer behavior segmentation, sales analysis, customer experience analysis, and product level analysis, including adoption, price elasticity and modeling. Program using SQL, Python, and R. Utilize frontend data visualization tools including Tableau. Build and utilize Adobe Analytics to report on clickstream data. Apply advanced knowledge of backend data pipelines and automations. Supervise one (1) SLS Perf Reporting Analyst, one (1) Specialist-Advanced Analytics, one (1) Analytics MGR – Office of The President, one (1) Lead Customer Experience Analyst, and four (4) Senior-Advanced Analytics.

Requires a Master s degree, or foreign equivalent degree in Computer Science, Computer Engineering, or Electrical Engineering, and two (2) years of experience in the job offered or two (2) years of experience in a related occupation utilizing knowledge of advanced analytics, relational database structures, machine learning, data science, research methods, sampling techniques, and system testing; building predictive models using data, testing the model on results outside of the sample size, and verifying the model in the real world; developing reports, charts, tables, and other visual aids in support of findings; using basic machine learning and AI techniques to build models that support decision making; performing churn analysis, customer behavior segmentation, sales analysis, customer experience analysis, and product level analysis, including adoption, price elasticity and modeling; programming using SQL, Python, and R; utilizing front-end data visualization tools including Tableau; building and utilizing Adobe Analytics to report on clickstream data; and applying advanced knowledge of backend data pipelines and automations.

Our Assoc Dir-Advanced Analytics earn between $156,562.00 to $254,300.00 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Inidual starting salary within this range may depend on geography, experience, expertise, and education/training.

Title: Principal Support Engineer, Tier III

Location: US (Remote)

Principal Support Engineer, Tier III

The Principal Customer Engineer (PCE) position serves as a cross functional role. Though this role is not burdened with explicit management obligations, leadership functions such as onboarding, training, continuing education, and mentoring of team members is required. In addition, Principal Customer Engineers are responsible for regularly interfacing with respective peers in Fastly’s Engineering and Product teams in order to serve as a central communication hub as features and products ship. PCE’s should also regularly interface with PCE peers, team leads and management to continuously evaluate and improve existing support workflows, training, and daily operations.

PCE is designed to be the most distinguished role in customer engineering and should be the culmination of a history of customer and technical excellence. PCEs will be internal and external standard bearers of the Fastly product, platform, and brand.

Work Location(s) & Travel Requirements:

Remote:

This position is a remote role and open to candidates residing in the following locations: US Remote (All US)

In a remote position, you may not reside within a commutable distance to a Fastly office.

This position may require travel approximately 2-4 times per year as requested by your manager.

What You’ll Do

• PCEs will regularly communicate with engineering and product team leads, and serve as a source of information dissemination to the rest of the customer engineering team.
• PCEs will take an active role in the training of Senior Customer Engineers and Customer Support Engineers
• PCEs will still be responsible for customer support, though their tickets will be extremely complex.
• PCEs will not have direct reports, as cross-team collaboration is their primary function.
• PCEs will help shape product strategy decisions, by direct interaction with Product and Engineering, working as a customer advocate.
• Work Hours:
  • Salaried Position / General Working Hours:This position will require you to be available during core business hours.

What We’re Looking For

Basic Qualifications:

• 8+ years of related experience.
• Wide experience in technical systems and how to troubleshoot them.
• Confident speaking with high ranking customers and stakeholders
• Exclusive prior knowledge of Fastly’s systems and Customer Support Engineering teams

Salary

The estimated salary range for this position is [$min of lowest tier] to [$lower of mid of the highest tier or highest pay of internal employees in this role].

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), company paid holidays, paid time off and paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program.

COVID Travel Policy

Fastly is committed to safeguarding the health and well-being of our employees. Therefore, new hires may be required to be fully vaccinated against COVID-19 if the role requires business-related travel, in-person meetings, attending large events and working in an office location, unless a reasonable accommodation is approved or if prohibited by local law.

Site Reliability Engineer

Location: US National

• REMOTE, USA
• ENGINEERING
• FULL-TIME
• REMOTE

Poll Everywhere is looking for a Site Reliability Engineer to help us in our push to support multi-region Kubernetes clusters, specifically expanding to the EU region. You will help answer tough questions surrounding deployments, backups, and monitoring of multiple clusters. We currently use TypeScript, AWS, Kubernetes, Terraform, and Docker to support our presentation platform.

The SRE team at Poll Everywhere is highly cross-collaborative, working closely with the other engineering teams and supporting them in building asset pipelines, CI, and deployment automation.At Poll Everywhere we are serious about helping our engineers meet their career goals. We have a long history of seeking out growth opportunities aligned with inidual interests and promoting internally often. Whether it’s leading a project, establishing an elegant pattern to solve a common problem, or refining an interface so users can get their work done more quickly and enjoyably, we’ll find the right team for you. Poll Everywhere has an excellent track record of being a place to deepen your product development and engineering skills.

Poll Everywhere is looking forward to a refreshed mission to make presentations more inclusive. We believe that having our product in use at more of the 17 billion meetings a year in the F1000 would change those organizations through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as Google, AT&T, and Target.

Objectives

• • Implement a new deployment strategy to support multi-region production Kubernetes clusters to support our expanding Enterprise clients.
  • Monitor and maintain multiple Kubernetes clusters
  • Develop Service Level Objectives (SLOs) to improve our performance visibility and reliability

Responsibilities

• • The engineering team is our primary customer, improve their deployment experience whenever possible
  • Optimize Continuous Integration (CI) workflows
  • Improve and maintain our custom TypeScript deployment tools
  • Automate as much as possible using Terraform and CloudFormation
  • Reduce disaster recovery complexity and recovery time

Skills that you need to be successful in the role

• • 3+ years coding in a general-purpose language (for example: TypeScript, Ruby, Python, Golang, Rust, etc.)
  • 3+ years working with Docker and multi-stage builds
  • Experience with one of the major cloud infrastructure vendors – AWS, Azure, GCE

Nice to have

• • Writing Infrastructure as Code utilizing Terraform and/or CloudFormation, etc.
  • Networking experience with IP routing, firewalls and knowledge about general security practices.
  • Managed Kubernetes clusters in a production environment
  • Database experience with one of the big RDBMS (MySQL, MS SQL, Postgres) is a plus

Total rewards & salary at Poll Everywhere

Our total rewards package includes medical, dental, and vision benefits – We cover 100% of your premiums for the basic plan and 50% for dependents’ medical enrollment. We offer a PPO and an HSA/FSA. Up to a $100 monthly company match to your Health Care FSA or HSA account.

A PollEvian’s total cash compensation package is composed of two parts: a base salary and a potential 8% company-wide end-of-year bonus on top of the base salary.

• At Poll Everywhere we offer a comprehensive total reward and total cash compensation package.
• Our salary ranges take into account a wide range of factors that are considered in making compensation decisions including but not limited to: the breadth and number of direct years of experience for the role we are hiring for within the SaaS industry, based on our company size. All salaries at Poll Everywhere also have a geographic differential associated with the location at which the position may be filled.
• The hiring salary range for this role is $165,000 to $185,000 annually in most geographic locations across the United States. At the time of your initial call with our talent team please be ready to confirm your current location.

From us to you!

• Summer Fridays – 4-day work weeks for 12 weeks total from May-August 2023
• $500 work-from-home stipend to get you set up for 2022 ($200 annual WFH stipend for all PollEvians after their first year)
• ‍ $1,000 annual self-development budget + 2 additional days of PTO
• $150/month internet & personal cell phone reimbursement
• Monthly coffee and or tea subscription