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Truepill about 1 year ago
location: remoteus
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Lead Medical Assistant

REMOTE, USA

OPERATIONS – CENTRAL OPERATIONS

FULL TIME

REMOTE

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare, but we didn’t stop there. We connect telehealth, diagnostic, and pharmacy infrastructure to create innovative solutions for leading companies, enabling our partners to deliver convenient and accessible care. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations – including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare – one patient at a time.

Come join us. Let’s build something great together.

About the Role

We’re looking for an experienced Medical Assistant Lead to support our Telehealth Operations department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your medical assistant skills, customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries.

Why You’ll Love Working at Truepill…

  • We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable.
  • We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
  • We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.
  • We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
  • We are committed to supporting employees’ happiness, health, and overall well-being – We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.

You’re Excited About This Opportunity Because…

  • You will perform typical front office and back office responsibilities, including patient education, medication requests, handling patient questions, supporting provider needs, and conduct training/onboarding as necessary
  • Assist with patient support such as answering patient emails, patient phone calls, take on escalated calls, processing medical records, and provide patient care coordination
  • Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
  • Become an expert with our software solutions, including but not limited to Truepill EMR, Zendesk, and Five9.
  • Primary work will come from inbound calls, outbound calls, and email support requests
  • With our internal tools, you’ll be providing the most adequate resolution for our team and patients
  • You’re able to maintain a positive, empathetic and professional attitude towards your team, patients, and providers at all times
  • You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department or resolving the escalation as appropriate
  • You’ll work collaboratively with other leaders and team members to ensure smooth workflow in all departments to provide support when needed

We’re excited about you because

  • You possess phone etiquette skills in order to provide excellent customer service
  • You have 2+ years of Medical Assisting experience (preferably in a remote/start up environment)
  • You’re able to communicate effectively with coworkers, patients, and providers
  • You’re detail oriented: accuracy is essential to our operations!
  • You’re collaborative and enjoy working with your team to develop professional relationships
  • You are self driven and have experience working with complex systems in a remote work environment!
  • You’re able to work a flexible schedule that may include holidays/weekends
  • You’re adaptable to change in a high paced environment
  • Preferred: Experienced with Five 9, has prior leadership experience
  • Knowledge of and ability to use and apply medical terminology
  • Strong computer skills and knowledge of electronic medical records
  • Ability to speak and write effectively at a high school graduate level
  • Ability to solve problems and identify solutions
  • Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations
  • Ability to work independently as well as an integral part of the patient care team
  • Ability to follow instructions and standard operating procedures
  • High School Diploma or GED equivalent
  • Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
  • Preferred: Experience with healthcare related customer support

Pay Range – $24 to $26 per hour

Diversity, Equity & Inclusion

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.