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Data Entry Specialist (Remote)
Job Locations US-OH-Cincinnati
Job ID2023-9885
Category Customer Service/Support
Type Contract
Overview
Data Entry Specialist (Remote)
Remote (Must work EST)
$25hr (Weekly pay)
12 month contract (Great potential for extension)
Full- time, M-F, 8-5pm EST
Benefits: Medical/Dental/Vision
**Please only apply if you have 2yrs of recent Data entry experience within a Customer Support environment. Must have excellent written skills and also Excel experience**
Duties:
- Develop subject matter expertise in processing and invoicing capital service agreements.
- Manage customer asset and service agreement records, including contact updates, warranty, repair, loaners, and other service requests.
- Process and invoice capital returns, replacements, loaners, and repair requests.
- Obtain Purchase Orders from customer for capital equipment loaner and repair processing.
- Prioritize and respond to requests from field reps and customers, working to resolve issues and questions on first contact where possible.
- Assist in asset recovery process associated with repairs, loaners, evals, and placements.
- Participate in cross-functional teams including providing voice of customer to build service into design associated with continuous improvement and new service development.
- Ensure confidentiality of patient and customer information, as well as confidential and proprietary information, during all customer interactions.
What you’ve accomplished:
- High School Diploma
- 2+ years of Data Entry experience in customer support environment
- Experience with SAP ERP or similar ERP systems
- Experience with Salesforce or similar
- Must have excellent writing skills with email communication with customers.
- Must have experience with Excel and able to work with spreadsheets.
- Experience with documenting forms into systems
- Comfortable with manual processes, entering information into excel and repetitive work
- Attention to detail worked in a role that requires inputting information accurately
- Experienced in G-Suite (Docs, Sheets)
- Quality minded; motivated to seek out errors and inquire during discrepancies.