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About Teamwork:

Teamwork's mission is to make teams who deliver client work become efficient, organized, profitable and happy! Our platform has revolutionized how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

We are looking for a Technical Writer to join our Customer Education team on contract from now until the end of Dec 2022. As a Technical Writer you’ll be helping to create training content that helps our customers learn how to use Teamwork (more details below on exactly the type of content you’ll be creating). We welcome remote candidates based anywhere in the Eastern Time zone (GMT-4:00).

Responsibilities include

• Writing step-by-step instructions for in-app learning guides. You’ll e into learning how the product works and then writing instructions to help guide users how to do various things (like create a report or add new users). 
• Working with our customer documentation team to rewrite existing customer-facing Help Docs. 
• Working cross-functionally with Product and customer-facing teams to learn how the product works and be able to translate what you learn into effective documentation for customers. 
• Taking the initiative to learn how Teamwork works. We’re looking for someone who can join the team, be proactive and self-driven, and help us ramp up our customer training content. 
• Being part of our Education team! You’ll join team meetings and work with the rest of the team as you create content. 

• Experience with technical writing
• Collaborate with internal partners - you’ll be working as part of a team to create cohesive content. 
• Strong communicator across different mediums (e.g. written, video, etc). 
• Passionate about creating content that is inclusive and accessible. 

We are a remote-friendly team - at Teamwork we believe that work is what you do, not where you sit.

You will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.  

We expect our people to work hard, level up and turn up every day focused on being their best for each other and our customers. In return, you can expect to know what success looks like in your role, and have regular check-ins with your manager. In addition we will work with you to grow your career with Teamwork.

But when all is said and done we want you to have fun and enjoy working with us! We put a lot of effort into having regular social events, a weekly all staff catch up with quizzes and prizes to be won, and an annual staff gathering Grand Council focused on celebrating the wins, planning for success and building connection & collaboration. Strengths that have made us what we are today! But take some time and read more about our story and our values here

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality or ethnic origin