One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
Title: Customer Support Specialist
Location: Work from Anywhere
Classifications: Remote Full-Time
We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.
The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories. Your responsibilities:- Handle customers’ product-related questions or technical issues via email and online chats
- Provide feedback on App Store and Google Play
- Guide customers through the products’ features, providing effective solutions based on their requests and needs
- Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
- Conduct customer interviews
- Update the customer support knowledge base
Your professional qualities:
- Fluent written and spoken English
- Ability to tailor communication tone and strategy to specific situations
- Understanding of bug and feature request tracking & reporting procedures
Would be a plus:
- Fluent in a 2nd language
- Experience with Zendesk, Intercom, Jira, or other customer service software
- Experience in a similar position
We’re a perfect match if you are:
- Attentive to details
- Tech-savvy
- Used to working in a fast-paced environment
Available shift options:
Day shifts:- Mon – Fri, 06:00-14:00
- Mon – Fri, 14:00 – 22:00
- Sat – Wed, 06:00-14:00
- Sat – Wed, 14:00 – 22:00
- Wed – Sun, 06:00-14:00
- Wed – Sun, 14:00 – 22:00
Evening shifts:
- Mon – Fri, 17:00 – 01:00
- Sat – Wed, 17:00 – 01:00
- Wed – Sun, 17:00 – 01:00
Night shifts:
- Mon – Fri, 22:00 – 06:00
- Mon – Fri, 01:00 – 09:00
- Wed – Sun, 22:00 – 06:00
- Wed – Sun, 01:00 – 09:00
What we offer:
- 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
- Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
- Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
- Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
- Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
- Competitive compensation