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HR Generalist, Pet Resorts

National Veterinary Associates

This Job

Location: United States

Job Description

Job Summary:

The HR Generalist role is a front-line position that directly provides support to our Support Center (corporate) and field employees who work remotely and in our resorts. This role promotes our team-oriented, high-performance culture by providing day-to-day guidance on general HR questions, employee relations, performance management, and compliance.

Our HR team is composed of incredible people with different abilities, erse thinking, and varied backgrounds who find personal and professional fulfillment in understanding what drives our leaders and employees and supports them through coaching and development.

A successful HR Generalist is able to be a brand ambassador for Pet Resorts by processing and responding to inquiries quickly with sound guidance and building relationships with team members and leadership. The ideal candidate has both excellent communication and interpersonal skills as well as organizational skills.

Overview of the role:

• Be the point of contact for team members with any and all questions, directing them to appropriate resources.
• Investigate and address employee relations issues, such as harassment allegations, work complaints, or other related concerns, including disciplinary actions.
• Provide advice and solutions to meet business needs while ensuring legal compliance and consistent application of company policies.
• Manage the leave of absence and accommodation process for employees located in various areas across the United States.
• Provide direction on the performance management process, working with leaders on coaching, providing training and consultation as necessary.
• Understand when to escalate more complex issues to HRBP, Sr. HRBP, or Director HR. Develop a system for the escalation process.
• Responsible for various HR projects, either as assigned by the Director, HR or as self-initiated, including ongoing opportunities for automation, efficiency, accuracy, cost-reduction, and/or improved legal compliance.
• Compile and prepare reports such as employee relations concerns, rosters, turnover, and exit interview reporting.
• Interpret and explain HR policies, procedures, laws, standards, or regulations.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
• Keep handbooks up to date. Work with leadership to develop and implement policies or procedures as necessary.
• Provide assistance in administering benefit programs and worker’s compensation plans.
• Conduct exit interviews and ensure that necessary termination paperwork is completed.
• Prepare, maintain and update employment records/HRIS related to events such as hiring, termination, leaves, transfers, or promotions.
• Establish solid record-keeping files and practices for new hires (Support Center to Site Leaders).
• Provide backup support as necessary for new hire onboarding processes.
• Schedule larger meetings for HR Director (offsites, training, etc.).

Qualifications Required:

• Minimum 3+ years of human resources generalist experience required, including direct responsibility for employee relations.
• Bachelor’s degree in HR, business or a related field.
• Experience with multi-state operations highly preferred.
• HR certification (i.e., PHR, SPHR) preferred.
• Strong working knowledge of California and Federal labor laws as well as extensive knowledge of relevant employment laws/regulations including FLSA, FMLA and similar state leave laws, ADA, workers compensation/OSHA procedures and regulations, and discrimination/harassment investigation and defense procedures.
• Demonstrated ability to be customer-service oriented, with the ability to professionally interact with all levels of iniduals in a courteous manner at all times, and to de-escalate situations before they become hostile or unpleasant.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Strong analytical skills for reporting (Excel, including v-lookups and pivot tables), along with expertise in Outlook, Word and PowerPoint.
• Capable of working autonomously relying on independent judgment and discretion as well as working effectively in a collaborative team environment.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with stakeholders, while functioning as a team player required.

Critical Competencies for Success in the Role:

• Think how instead of, no. Always look for creative solutions that achieve NVA’s goals and mitigates risk.
• Document, document, document issues in detail as they arise and collaborate with strategic partners to resolve the issues in a timely fashion.
• Champion the culture and promote wins within the organization. Remember that you are one of NVA’s strongest cheerleaders.
• Always focus on the heart of our success our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
• Embrace new ideas and always assume positive intent we are here to support each other to be the very best we can be.
• Be purpose driven fully embrace our mission and seek to truly understand our why’.
• The power to influence you must think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.

The base salary range for this full-time position is $70,000 to $85,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.#LI-Remote

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.