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A Day in the Life
The Technical Implementation Specialist is a key member of the Rinsed Customer Success team, responsible for understanding our customer's end-to-end business processes and providing guidance on ways to optimally implement our offerings. The Technical Implementation Specialist is the knowledge base expert on Rinsed product features and functionality, providing product training and assisting customers with implementation strategy and ensuring the fastest time-to-value.
We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup. A typical day for this position at Rinsed includes the following:
* Demonstrate expert level knowledge in delivering Rinsed’s solutions and best practices.
* Understanding of customer’s business processes and requirements in order to ramp and scale deployments effectively* Drive Customer deployments, and work closely with our customers and 3rd party industry software providers to find the best solution for our customer integration needs* Zoom/Travel to customer sites around the United States to monitor usage, provide guidance, gather feedback.* Effectively communicate technical needs to Rinsed customers and answer any questions regarding the technical implementation* Identify and resolve customer issues in a timely manner, working with product engineering team as needed* Work closely with the engineering team to deliver product feedback and stay current on product releases* Assist in developing internal and external processes and workflows to improve efficiencies across the user customer onboarding journey* Assist with Customer Support requests in high volume times* Most importantly, bring your energy and have fun!A Day in the Life
You are a detail-oriented, technical, relentless troubleshooter who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about solving technical issues and helping customers understand the technical ins-and-outs of the tools they are using.
You bring the following experience and expertise:
* You have a Bachelors of Science in Engineering, Computer Science, or related field or a minimum of 3+ years of related customer facing experience
* You have experience deploying, installing, and troubleshooting software* You are a multi-tasker and self-starter, with strong time management and prioritization skills* You are detail oriented, analytical, and inquisitive* Demonstrated ability to learn and apply technical skills quickly, effectively, and with little guidance* Being coachable, taking extreme ownership, and trusting the process* No problem too tough, no issue too elusive - We are looking for someone who will tackle a customer deployment or implementation problem and work through it, rather than around itOur Investment in You
* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
* Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more.* Work closely with our founders and leadership team to drive strategy and execute key initiatives.* An incredible team with a great blend of hustle, productivity and funRinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
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