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Title: Senior Application Specialist
Telecommute
Location: Franklin TN US
Job Category: Consulting Job Type: Full-time Travel Percentage: Yes, 10-15%
The Optum Enterprise Epic Services Analysts will support work out of our new Nashville, TN office to establish and grow our emerging support service line. Analysts will serve as a liaison between end-users, project team members and other Information Management resources while providing exemplary customer service and Epic application support in their assigned Epic module(s). OEES team members will help position Optum as a center of excellence for application management services.
Solid candidates for this role will be able to demonstrate self-motivation, inidual leadership, and team collaboration. Most importantly, our OEES team will foster a culture of ersity and inclusion and drive innovation for our company and our clients.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead all phases (e.g. design, build and testing) of small to medium size pharmacy application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
- Provide Epic product function expertise for the design, build, and testing for assigned EpicCare Willow module(s)
- Collaborate with end users to design, scope, and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
- Provide technical and or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
- Develop, support, and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
- Perform daily monitoring of applications in production use; including 24/7 on call coverage as required
- Work with trainers to develop and maintain application specific training curriculum and materials
- Develop solid relationships with operational stakeholders, customers, and business partners
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Doctor of Pharmacy degree obtained
- Obtained a current Epic certification in one of the following: Epic Willow Inpatient, Epic Willow Ambulatory, or Epic Willow Inventory
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- 2+ years of Epic Build Experience designing pharmacy and ancillary workflows
- Proficiency with MS Excel, PowerPoint, and SharePoint
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- Active pharmacist license in a US state or territory
- Current certification and experience working in Epic’s Beacon module
- Experience working as a pharmacist in a hospital or oncology setting
- In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applications
- Ability to travel 10-15%
- Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
- Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
- Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.