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Title: Collections, Billing Senior Representative
Location: United States
Work from home
Virtual, US
As a member of Accredo’s Reimbursement team, you will edit, bill, and collect payment on standard outstanding claims with a goal of positively impacting the company’s revenue and accounts receivable balance. You will communicate opportunities for best practices based on issues identified. Enabled by a robust training curriculum, clear policies, and team support, you will contribute toward the important functions of billing and collections and contributing toward Cigna’s growth strategy. To achieve our collective success, a working knowledge of the billing and collection processes and accountability for quantity and quality metrics are key expectations of the role. Beyond your core responsibilities, you are expected to embrace a high performance culture through teamwork, personal development, and accountability while working under supervision.
Collections – Investigate reason for unpaid balances from insurance companies; troubleshoot both internal, external issues and insurance denials. Work independently to research and resolve the unpaid balance while following Accredo policies as well as the insurance company requirements. Collaborate effectively with internal business partners as well as external payers to drive timely and accurate collections of invoiced amounts.
What you need to do the job:
- High School Diploma or GED required
- Associates degree or equivalent work experience strongly preferred
- Accounts receivable background preferred
- Self-motivated and goal-oriented
- Problem-solving skills
- Ability to manage multiple priorities
- Solid written and verbal communication skills
- Strong research and analytical skills
- Team player with a positive attitude
- Detail oriented
- Solid organizational skills
- Proficient in Microsoft Office with working knowledge of Microsoft Excel
- Strong understanding of computer programs and hardware used for set up in a virtual environment
- Must meet work at home company requirements
- Must have strong ability to stay engaged in a virtual environment
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 26 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.