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Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today. RoleAs a Customer Support Representative, you will provide excellent customer service and day-to-day support for Bloomerang customers by answering questions via email, live chat, and phone. What You Will DoAssist our wonderful customers with the Bloomerang software.Ensure proper software utilization by each of our customers.Conduct new customer implementations and training.Develop and deliver training webinars to both our customers and internal employees.Write and create help documents and videos. Don’t worry, we’ll show you how. Assist with general software quality assurance and testing.Provide software design and functionality feedback to our Product Development team. What You Need to SucceedA background in providing top-notch customer service. Superb written and verbal communication. The ability to solve problems quickly. A keen troubleshooting ability, and general comfort with computers and software technology. BenefitsHealth + WellnessYou’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.Time OffYou’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.401kYou’ll receive a 401k match to help invest in your future. EquipmentEverything you need to be successful, shipped right to your door. CompensationThe target salary range for this position is: $36,000 - $48,500. This is a non-exempt hourly role. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. LocationThis is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. AccommodationsApplicants who require accommodations may contact [email protected] to request an accommodation in completing an application.Bloomerang is an Equal Opportunity Employer. Iniduals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. #Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:$70,000 — $120,000/year#Benefits💰 401(k)🦷 Dental insurance#LocationIndianapolis, Indiana, United States