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Sr. Technical Writer

REMOTE, US 

PRODUCT DESIGN

FULL-TIME

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is looking for a Technical Writer to join a new writing team within Product Design. Reporting to our Manager of UX Writing and Technical Content, you would be responsible for creating, improving, and standardizing internal and external documentation.

Team Values

We support each other’s success. We take it as both an inidual and a team responsibility to foster an environment of support and learning. We are resources to each other; we share knowledge regularly, share feedback freely, and coach each other as peers. We support each other through challenging situations, pick each other up when we make mistakes, and celebrate our wins together.

We take the time to understand and listen to each other. We create space for people to offer different (and sometimes differing) perspectives and incorporate that into our decision-making. We look to highlight our inidual strengths and find ways to incorporate them into our research practice.

We are flexible. We have the flexibility to approach our work using the techniques and methods appropriate to the problem at hand. At the same time, we can rely on the systems and guidelines that we’ve developed to feel more confident that their decisions fit within our strategic direction.

We are collaborative. We gather perspectives from our customers, our stakeholders, and our colleagues to help make informed decisions about the direction of our experience. We have a seat at the table, and we use it to facilitate richer discussions about our customer’s needs.

Responsibilities

Creating methods and systems to improve the breadth and depth of internal documentation.

Updating existing documentation as the platform grows and changes over time.

Writing guides and FAQs for new and existing features.

Collaborating with designers, researchers, developers, and product managers on technical and project documentation.

Working alongside other members of the writing team to improve consistency and quality of language throughout the company.

Performing internal and external research to establish best practices and reduce knowledge gaps.

Who You Are

You have 3+ years of experience as a Technical Writer at a SaaS or tech company.

You have worked on cross-functional teams alongside subject matter experts.

You have experience organizing internal documentation to improve usage and find-ability.

You can prioritize and manage your own work.

You have experience learning and writing about new industries.

You have experience building relationships across multiple departments.

You have a strong eye for detail.

You can explain complex ideas concisely.

You are comfortable providing and receiving feedback in a group setting.

You can clearly articulate your decisions.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.