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Technical Project Manager

Locations: Remote United States

Time Type: Full time

Job Requisition ID: R-100328

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking a Technical Project Manager. This is a remote position that can be based anywhere in the U.S.

Position Summary

The Global Managed Services Operations team is seeking a Technical Project Manager in our India locations. The ideal candidate places a high value on relationship building and serves our clients by clearly explaining the project objectives, resolving resource scheduling concerns, and providing accurate, on-time project status updates. Our AMS business is growing fast, requiring the project team to execute complex systems integration projects simultaneously.

The Project Manager utilizes their understanding of iPaaS (Integration Platform as a Solution) concepts to deliver value to the team by identifying required tasks, following up with other team members, leading daily standup meetings, and contributing to solution designs to achieve project milestones. The Project Manager also continuously strives to improve the efficiency and effectiveness of the eBonding service by identifying time-saving and cost reduction opportunities.

Essential Duties and Responsibilities

• Coordinate internal and client resources for the flawless execution of eBonding projects
• Ensure all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a master project plan to track status of all active projects
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Education

• BTech degree preferred or equivalent experience, preferably in the fields of computer science, engineering, or preferably computational and data science

Experience

• Minimum of 10 years of IT experience
• Minimum of 8 years as a Project Manager
• Minimum of 5 years managing integration projects
• Experience with Dell Boomi or other iPaaS platforms
• Experience integrating ServiceNow with other Service Management systems is a must
• ITIL V3, V4 Certifications are preferred

Skills

• Proficient at building relationships and gaining influence with peers, leadership, internal teams, and clients
• Strong personal soft’ skills such as empathy, listening, mirroring and communicating in different methods to establish relationships with internal clients and global teams
• Excellent written and verbal communication skills
• Skilled in developing plans to address pronounced risk / weakness and recommendations for process improvements and implementation on a global and regional level
• Skilled in developing and maintaining standard business processes and workflows for communication across global and dispersed teams
• Must have a strong technical aptitude or background that would allow for understanding erse and complex development teams and business operations
• Enable a culture of continuous improvement, including actively championing root cause analysis and trending
• Lead by example, be approachable and demonstrate a can do attitude to develop a culture of team work to drive the achievement and exceeding of targets
• Strong analytical skills with the ability to detect patterns and analyze disparate data. Advanced Excel graphing and data analysis required including dashboards and pivot tables. Also strong in PowerPoint and Word
• Ability to creatively solve problems with limited resources and input. Must be willing to rollup sleeves in order to resolve constraints, issues, and to accomplish tasks
• Ability to step in and troubleshoot processes that are inefficient, lacking, or need resolution within teams and across the organization
• Must be willing to be erse and flexible wearing many hats including assignments that may be outside the box or challenging to this job description

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 150k – 200k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a erse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.