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Nurse Case Manager – Oncology
- Houston, TX
- Remote
Full time
REQ202212-011
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit
A Care Team Specialist (Oncology) is responsible for managing the member’s clinical experience from the point of request, through the desired outcome.
Responsibilities
- Activate new member account, draft member medical history and identify the goal of the consult
- Accurately enter necessary information into Case Management Software
- Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms
- Work closely with HIT (Health Information Technician) to organize medical records for specialist
- Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult
- Coordinate video or phone consult with member and specialist
- Schedule 2nd.MD Monitor in advance of consult
- Troubleshoot and address issues prior to consult as needed
- Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
- Review specialist notes post-consult and make available to member
- Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed
- Participate in weekly Care Team meetings
- Assist Account Management in enhancing vendor partner relationships
- Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company
- Assist Nurse Manager and Chief Clinical Officer with special projects as needed
- Identify appropriate cases for testimonials
Qualifications
- RN with minimum of three years’ experience
- Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
- Excellent communication and customer service skills
We strongly encourage you to be vaccinated against COVID-19.
What is important to us…
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong inidually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren’t afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We’re curious and act big — not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds – the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
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