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Outreach Operations Manager

Remote

Full Time

Experienced

As the Outreach Operations Manager, you will partner with the Head of Outreach to define the strategic priorities for the Outreach Campaign (OC) business. You will help drive those initiatives forward, acting as a jack of all trades to get key revenue generation projects across the finish line. You will bring to the team a deep understanding of growth and profitability levers, the ability to build strong cross functional relationships, superior competitor and data analytical skills, and the capacity to articulate this all into a compelling story.

This role requires a leader who can complement their macro business intuition, with a strong degree of micro-in-the-weeds organization, drive, and accountability.

What You’ll Do

• Influence strategy: Work with the Head of Outreach to set the vision, strategy, and goals for the Outreach Campaigns business. You will work closely with and advise business leaders across the organization on topics ranging from specific analyses to annual strategic planning to multi-quarter visions.
• Champion OC data: Own and maintain metrics dashboards and reporting cadences, ensuring key leaders always have the right information in front of them to champion data-driven decisions;
• Surface market opportunities: Proactively identify insights to help Smith.ai better understand the market opportunities for Outreach Campaigns.
• Build scale into the client lifecycle: Build processes that strengthen the client lifecycle, from onboarding to upsell. Partner with the client support organization to instill structure and organization so that the client has a 5 star experience. Prepare OC content for regular business reviews.
• Lead projects: Serve as the glue that brings teams together to ensure critical initiatives reach our customers and internal stakeholders. Act as a hustling multi-tasker, driving cross-functional groups to decisions on strategically significant questions.

Basic Qualifications

• 4+ years of experience ideally in strategy, management consulting, strategic operations, or confirmed experience in tech/startup or entrepreneurship

Preferred Qualifications

• Experience with manipulation of large data sets, with strong quantitative skills using Excel/Google Sheets
• Experience with identifying, building, and improving operational processes
• Data-driven problem solving abilities, with sound business judgment and a curiosity about turning data into useful insights that inform decisions
• Strong stakeholder management skills, with experience working with cross-functional global teams.
• Track record of driving strategic insights and tying strategy work to specific business goals; experience with competitive strategy a plus
• Self-starter demeanor with project management skills – Able to self-serve, investigate, get the data required and convert it into meaningful insights and recommendations
• Skilled communication and comfort sharing information formally or informally with senior audiences

Life at Smith.ai

Here at Smith.ai, we’re laser focused on our mission of helping small and medium businesses succeed. We strive to test, learn and improve, while continuously developing our solutions, our operations, and our team members. We’re a fast-growing and dynamic startup, with 500+ team members globally, that values collaboration and innovative thinking.

We are an equal opportunity employer and believe ersity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.

This is a full-time position with a base salary that ranges between $115,000 – $130,000 per year. In addition to salary, you are eligible for equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and PTO.