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Title: Documents Specialist
Location: Remote
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
About the role:
Document Specialists are responsible for timely and accurate document validation and credentialing for healthcare professionals joining the Clipboard Health platform. This role ensures that all necessary documents are uploaded to the healthcare professional’s profile and sends follow-through, if needed, to move the needle faster and to provide an excellent experience to healthcare professionals in the sign-up process.
Responsibilities:
- Validating core documents accurately when sent in from the healthcare professional and entering expiration dates into the Clipboard Health platform
- Using website verification systems to validate the information and collect background check results
- Knowledgeable of state requirements to be sure healthcare professionals have the correct and complete credentials necessary to start picking up shifts
- Reaching out to healthcare professionals to collect any extra documents that are needed outside of our “core requirements” and following up to be sure that it is collected and updated in a timely manner
- Handling escalations and endorsed tickets from Support regarding healthcare professional profiles and documents
- Reaching out to healthcare professionals to follow up for expired documents until submitted so they remain on active status
- Collaborating with other departments (Sales, Product, Terms team etc.) to ensure that we are aligned and up to date with the organizational updates concerning document validation
- Responsible for other side-tasks when there is a low volume of document submissions
Qualifications:
- Knowledge of U.S. healthcare documents is a plus
- Zendesk experience is a plus
- At least 1 year of Quality Assurance experience is a plus
- At least 1 year of Office and Administration (virtual assistant) experience is a plus
Important Skills:
- Ability to work independently
- Detail oriented
- Dependable on completing tasks on time
- Excellent written and verbal communication skills
- Sense of urgency
Benefits:
- The opportunity to work for a fast-growing business in a meaningful industry
- Competitive compensation package
- Work from home
- Unlimited PTO upon approval