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QA Manager
- REMOTE
- BACKSTAGE – ENGINEERING
- FULL-TIME
About Backstage
Backstage matches creative projects with the best talent. We help staff over 50,000 creative projects a year in film, television, commercials, branded content, theater, experiential marketing and more.
At our core is a strong belief in breaking down barriers and providing direct access to the best talent in the creative industry. We’re a team of customer centric, analytical and creative problem solvers with a passion for helping our customers make amazing projects together.
The Role:
Backstage is seeking a QA Manager to lead and manage the quality assurance efforts acros multiple brands, ensuring that our products and services meet the highest standards of quality and customer satisfaction. The ideal candidate will have excellent communication and leadership skills, as well as strong problem-solving and organizational abilities. They should be detail-oriented and have a strong focus on quality, and be able to adapt to changing priorities and requirements. The QA manager will manage a team of vendor and contract testers to ensure thorough and timely test execution. They will work closely with developers, product managers, customer service and stakeholders to ensure that the products we deliver meet our customers’ needs and expectations. They will be responsible for creating and maintaining test plans, and for identifying and troubleshooting issues with software and processes.
The QA Manager will report to Backstage’s CTO.
What you’ll do:
- Build on existing and develop new quality assurance processes and strategies to ensure that products and services meet required standards and customer expectations
- Implement process changes to scale testing efforts across multiple products
- Identify and troubleshoot issues with software and processes
- Manage QA vendor relationship, budget and workload
- Lead a team of QA professionals, including setting priorities, providing guidance and direction, and evaluating performance
- Create thorough test plans to present and discuss with engineers during project kickoffs
- Review and verify new bug tickets, and oversee the execution of testing activities
- Collaborate with cross-functional teams, such as product management, engineering, and design, to ensure that quality standards are integrated throughout the organization
- Work closely with the customer support team to review and analyze product and customer feedback to identify and prioritize quality improvements
What we’re looking for from you:
- Advanced experience testing complex web and iOS apps
- Strong knowledge of software testing methodologies and tools
- Extensive vendor management experience
- Quick learner who will become a product expert across multiple global brands
- Experience managing multiple projects in QA simultaneously
- Strong communication skills and cross-departmental collaboration
- Proven ability to convey complex technical requirements in a clear and succinct manner
- Experience creating in-depth test plans and overseeing test case creation
- Strong understanding of Jira or comparable ticket management tools
- Exceptional organizational and delegation skills
- Experience mentoring junior testers
What We Offer:
- Company remote-first policy
- Health, vision, dental, and life insurance
- Membership to Burnalong as part of our commitment to mental health and wellness
- Employee Discount Program
- 11 paid holidays
- Generous PTO
- Equipment you need to do your job
- 401K Match
- Reimbursement for continuing education to support your professional development
- Great Place to Work Certification!
$75,000 – $120,000 a year
Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs.
About Backstage Holdings
Backstage Holdings’ mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. Backstage provides solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, Sonicbids, and Voice123. Backstage Holdings is part of Cast & Crew, a family of inidually innovative companies modernizing the ways in which content is created.
Backstage Holdings is an equal opportunity employer committed to hiring a erse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all iniduals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.