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DESCRIPTION:
Circle Medical is a Y Combinator and Real Ventures-backed startup. We are reimagining primary care from the ground up, combining technology and artificial intelligence with some of the nation's best physicians to deliver a better experience that scales faster and more efficiently than ever before.
Circle Medical is the fastest growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years. We are seeking a full-time care coordinator to support our physicians and help our US-based patients navigate the complex healthcare system, as well as contribute to the growth of our company and product.
WHAT YOU'LL DO:
•Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone
•Advocate for patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists
•Think creatively to solve problems standing in the way of patient experience, care, or outcomes
•Assist with billing and other insurance issues
WHAT YOU'LL BRING (REQUIREMENTS):
•At least 1-year experience working in customer service (retail, hospitality, call centre, etc)
•English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation
•Ability and eagerness to adapt to a fast-paced environment and learn quickly
•A passion for excellent customer service and problem-solving
•A minimum typing speed of 40 words per minute
•Montreal based or within a reasonable commuting distance
WHAT WILL GIVE YOU AN EDGE:
•Prior experience in a venture-backed healthcare or startup/technology setting
•Ambition to have a long-term career in healthcare
•Experience living in the US or using the US healthcare system
•Experience using a Macbook/apple desktop products
COMPENSATION:
Compensation is based on output level at $20-$23/hr CAD plus overtime, full medical, dental, and vision benefits.
This is an entry-level position in a fast-growing venture-backed startup with significant opportunity for advancement for the right candidate, and it is also a great opportunity to work closely with physicians (MDs and DOs), physician assistants, and nurse practitioners and gain clinical exposure.
Circle Medical is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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