About CoinTracker

Applying

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Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit, early-stage distributed customer support team that thrives on solving interesting user issues and providing empathetic, human-centered support. As an early member of the support operations team, you will support our quickly growing customer support team and make impactful improvements on the speed, accuracy, and quality of support at CoinTracker. You will also act as a trusted expert in the support organization, helping implement initiatives to create world-class customer experiences.

You will

• Perform moderate data visualizations and analytics to present insights using tools such as Google Sheets, Coda, and Looker

• Collaborate with support team members, leadership, and other teams to provide needed support and ensure projects are delivered within scoped timeline

• Assist with onboarding of new hires on the support team, ensuring new hires have the right access required for their roles

Some of the skills we're excited about

• 2+ years experience configuring and supporting tools such as Zendesk, Guru, and other customer support applications

• 2+ years experience assisting in project management lifecycles within a support organization

• 1+ years experience using tools such as Looker, Tableau, and Google Sheets to visualize and gain insight from support or business-related data

• 1+ years experience writing training or enablement materials for internal audiences

• Excellent written and verbal communication skills

We're looking for someone who

• Is excited for, and talented in, the nitty-gritty of support operations

• Has a customer-centric attitude with previous experience working in a support team and with support data

• Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

• Thrives in an early-stage startup environment with less stability and more ambiguity

• Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

1-year outcomes

• Decrease average support time to resolution

• Decrease time-to-onboard for new support hires

• Increase support project success by refining project management process

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

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