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Director of Quality Business Intelligence & Analytics
Job Number: 220669
Brand: Este Lauder Companies
Job: Quality Assurance – Supply Chain
Primary Location:Americas-United States
Shift: 1st (Day) Shift
Job Type: Standard
There is the opportunity to work remote anywhere within the US.
The Director Quality Business Intelligence & Analytics is a critical role in driving Estee Lauder’s Quality organization performance through designing and delivering a robust global, cross-functional quality analytics strategy. This role will craft a vision and direction for quality BI and analytics that matches our maturity, corporate and functional strategy and goals, and will execute on that vision. The Director will build a high performing, responsive program that can gather and synthetize data quickly and accurately and translate it into actionable and proactive insights and recommendations.
BI & Analytics Framework Development & Maintenance (40%)Partner with quality and business leadership across the organization to craft and refine a vision for quality data analytics and governance at all relevant levels of the organization to provide real-time insight into GxP compliance, process performance, and resource utilizationSet the strategic vision for and drive development and maintenance of data models, reporting systems, data automation systems, dashboards, descriptive, investigative, and predictive analytics, and performance metrics to support quality delivery and organizational decision-makingCollaborate with IT BI & Analytics team to design a scalable, stable backend database platform and provide ongoing technical supportDefine and drive a structured and nimble approach for ongoing and timely translation of data into actionable insights that drive continuous quality improvement.Define a strategic framework for leveraging AI, machine learning, and other techniques to efficiently deliver analyses and reportsManage and lead a team, defining and delivering an operational model that appropriately considers organizational needs and business strategiesDevelop and foster peer, cross-functional relationships to maximize team effectiveness
BI & Analytic Projects (30%)Bring reporting products from conception to launch, define requirements, create a roadmap and work with developers to build and launchConsult with internal teams/stakeholders to gather reporting requirementsInterpret and present data in formats that are easy to understandDevelop easy-to-use / automated KPI frameworks/dashboards and reports to support business decision making by working close with the Manager pf Quality Tools & Technology
KPI Analysis (15%)Analyze KPIs to identify trends, summarize performance and provide other insight to inform Quality strategyIdentify continuous improvement opportunities through analysis of KPIs and other data to support all Quality (R&D QA, Brand QA, Compliance, sites/regions, etc.)
External Benchmarking, Best Practices & Consumer Intelligence (10%)Establish ELC as a thought leader in quality data analytics via relevant industry forumsClosely monitor industry developments and proactively engage with external analytics experts to design best-in-class analytical concepts and models supporting effective and efficient quality and operational delivery in a regulated environment and consumer intelligenceMap internal and external stakeholders against benchmarks and best practices
Provide input into strategic plans based on findings from competitor benchmarking, best practices and consumer intelligence
Organizational Data Analytics Proficiency (5%)Develop data analytics and data literacy as a core competency across the organization via the development and delivery of a comprehensive training programCollaborate with the Training & Capabilities manager to establish a mid-and-long-term training roadmap and budget to support reporting and analytical needs of the organization
Bachelor’s degree8+ years of technical experience10% travelDemonstrated ability to turn data into information that helps drive decisionsExpertise in data analyticsExpertise in mining data for quality insights for product and process improvement opportunitiesHighly skilled in data modeling, leveraging analytical languages and toolsStrong data visualization skills and experience with relevant tools (e.g. Power BI, and/or Tableau).Knowledge and experience of end-to-end supply chain, preferably within Quality and/or ManufacturingCollaborate with both internal and external organizationsStrong oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences
We are an equal opportunity employer. Minorities, women, veterans, and iniduals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.