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Title: Technical Support Specialist
Location: San Francisco, CA or Remote (U.S.)
Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine’s largest network in the United States, there’s an elevated level of responsibility in everything we do. We don’t take that responsibility lightly and are committed to building erse teams with an inclusive culture that can make a direct impact on the healthcare system.
One of Doximity’s core values is stretching ourselves. Even if you don’t check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!
How you’ll make an impact:
As a Technical Support Specialist for Amion, you will play a crucial role in maintaining our reputation for outstanding customer service. You will be responsible for promptly and effectively addressing customer inquiries and resolving technical issues through various channels, including email, Zendesk, and phone. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
- Respond to customer tickets and inquiries in a timely and professional manner, ensuring high customer satisfaction
- Provide technical assistance and troubleshooting guidance to customers via email, Zendesk, and phone
- Identify, analyze, and resolve customer issues to ensure a positive resolution
- Escalate complex or unresolved issues to the appropriate teams while maintaining ownership of the customer’s concern until it is resolved
- Document customer interactions, issues, and resolutions accurately in our CRM system
- Collaborate with cross-functional teams to improve customer support processes and contribute to overall customer success
- Stay updated on product knowledge and industry trends to provide accurate information and advice to customers
- Strive to exceed customer expectations by going above and beyond to deliver exceptional service
What we’re looking for:
- Previous experience in a customer support role, preferably in a technical support environment
- Previous experience working with Amion, preferably as an end user at a healthcare provider
- Excellent written and verbal communication skills with a friendly and professional demeanor
- Strong problem-solving and troubleshooting abilities
- Proficient in using customer support tools, such as Zendesk, CRM software, and ticketing systems
- Ability to multitask and prioritize tasks effectively while maintaining a high level of accuracy
- Empathy and patience when dealing with customers’ concerns or frustrations
- Ability to work independently and collaboratively within a team
Compensation
The US total compensation range for this full-time position inclusive of salary + equity. Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, inidual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits.
More on /Benefits/Perks
Doximity is proud to offer industry-leading benefits. Some of our offerings include:
- Medical, dental, vision offerings for you and your family
- 401k with matching program
- Employee stock purchase plan
- Family planning support, Childcare FSA, and parental leave
- Life, AD&D, and Disability
- Generous time off, holidays and paid company trips
- Wellness benefits plus many more!
More About Doximity
For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members.
Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and erse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact join us! For more information, visit Doximity.com.