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Sr Manager of Community and Wellness (Remote)

Remote 

Member Success

Remote / Full Time Employee

Remote

At Plume, we’re on a mission to radically transform healthcare access for the transgender and gender-nonconforming communities. As a trans-founded company, we’re proud to be building a virtual care home that makes a difference in countless lives. This work is deeply personal and heart-driven, and we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment filled with purpose and camaraderie. Are you ready to be part of our growing team in the healthtech industry?

Available to over 1 million transgender iniduals across 45 states, we’re growing fast and need passionate, talented iniduals like you to join our journey and help us to increase access to life-saving Gender Affirming Hormone Therapy and improve the lives of trans folks. If you have a heart-forward approach and resonate with our values, we’d love to hear from you!

Our Core Values:

We Are Authentic: We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.

We Are Accountable: We follow up and commit to each other within the community and to ourselves.

We Are Growth-Oriented: We take the initiative, we’re proactive learners, and we tackle new challenges.

We Are Inclusive: We’re considerate of working across erse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.

We Are Collaborative: We put we before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in complete agreement.

We Are Trans-Informed: We ask why? and distrust the status quo. We honor awkwardness & experimentation over polish and how things have always been done.

If our mission and values speak to you, you’re an experienced Community & Wellness Manager in healthcare, you have a passion for serving marginalized and underrepresented communities, and you have a deep understanding of the trans experience, we can’t wait to meet you!

About the Role:

At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. Reporting directly to our Sr Director of Member Services, our next Sr Manager of Community and Wellness will oversee our Community and Wellness team as well as the strategic development and implementation of new wellness initiatives, and promote and ensure quality community engagement through a robust engagement platform, including the creation and monitoring of community events, peer support groups, bulletin boards, etc. Your duties will span team leadership & management, program development & evaluation, community engagement, the design/delivery of persuasive presentations, and more! You’ll work cross-functionally with our Director of Strategic Partnerships to evaluate member retention and satisfaction metrics, and build/nurture relationships with external mission-aligned organizations to enhance our offerings and promote our members’ wellness.

Responsibilities:

• Provide leadership, guidance, and mentorship to our Community and Wellness team, supporting professional development, assessing performance, and conducting regular stand-up meetings and 1:1s to discuss progress, challenges, and future plans
• Represent Community Wellness needs and priorities on the Member Services management team, and manage communications and relationships with partners to ensure effective collaboration and alignment with Plume’s mission, values, and goals
• Design, manage, evaluate, and ensure the effectiveness of our overall Community Wellness program, including creating new programs to address the wellness needs of our members and incorporating input from the community and external partners
• Establish partnerships with mission-aligned organizations to enhance our member wellness initiatives, and evaluate these programs/initiatives to ensure their success and impact, adjusting to ensure effectiveness when appropriate
• Prepare reports on community engagement and program evaluation to assess the effectiveness of initiatives
• Contribute quarterly to strategic planning and goal-setting for the Community Wellness program and Member Services team, helping to identify, measure, and KPIs and OKRs
• Accountable for the success of relevant cross-functional projects
• Supervise community engagement activities, which encompass guiding Plume support groups and community events, managing resources for members, and both leading and taking part in public speaking opportunities
• Collaborate cross-functionally to launch and manage a care navigation and peer coaching program that supports members in their wellness journey
• Provide escalation support, effectively addressing community issues and safety concerns
• Due to the nature of startups, this role is expected to be dynamic and may evolve to encompass additional duties and ad hoc projects as needed

About you:

• A strong appreciation for the trans experience and a desire to increase access to gender-affirming care
• Adept at multitasking, prioritizing, and working quickly. Even in a remote, fast-paced startup setting, you hold yourself and others accountable to meet deadlines and complete tasks
• Excellent in cultivating and maintaining relationships, working collaboratively with both internal and external stakeholders, and ensuring alignment with Plume’s mission, values, and goals
• Excellent at planning, organizing, and focusing on the important tasks
• Innovative problem-solver with a knack for generating unique and effective solutions
• Proficient in fostering professional growth and development in others
• Strategic thinker with the ability to visualize the big picture and anticipate future trends
• An exceptional communicator who excels in clear and concise speaking, writing, listening, and presenting
• Analytically minded, adept at preparing reports and evaluating the effectiveness of initiatives

Qualifications:

• 7+ years of experience in healthcare (10+ years preferred)
• 6+ years of experience directly managing people & teams, ideally within healthcare
• Strong experience or demonstrated focus on working with marginalized or underrepresented communities
• Prior experience in telehealth, digital-health, or health-tech startups is a plus!
• Extensive experience in program management, design, and evaluation, particularly related to wellness initiatives and community engagement
• Proven ability in strategic planning, establishing KPIs and OKRs, and preparing reports to assess program effectiveness
• Proven ability to establish and nurture partnerships with organizations that align with our mission & values
• Direct experience in managing crisis situations, effectively addressing community issues and safety concerns preferred
• Familiarity with or experience in care navigation and peer coaching programs preferred

Compensation & Perks:

• Competitive Annual Salary DOE
• Ground-Floor Equity
• Medical, Dental, Vision, 401(k)
• Free Plume and Mental Health Subscriptions

Plume is an equal-opportunity employer. Trans and gender-nonconforming iniduals are strongly encouraged to apply, particularly those who identify as people of color, and we also encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to iniduals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!