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Title: Salesforce (CPQ) QA Lead
Location: USA, Remote
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What’s the opportunity?
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams – to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a world class ability to enable our business partners, and so much more.
We are looking for an experienced Salesforce (CPQ) Quality Assurance Lead to join our team! The successful candidate will be responsible for managing and leading the QA efforts for our Salesforce applications including Salesforce Sales Cloud and CPQ, from the lead to quote as well as all related integrations. The Salesforce (CPQ) QA Lead ensures that the system accurately converts leads, closes opps, creates quotes, calculates prices, discounts, and other financial information, and to reduce the risk of auditing issues or errors. They will work closely with our development team to ensure the delivery of high-quality software, and drive the development and execution of test plans, test cases, and test scripts.
If you are an experienced QA leader with a passion for ensuring the quality of enterprise applications, we encourage you to apply for this exciting opportunity to lead a dynamic Salesforce testing team!
What will I be doing?
- Lead the development and execution of test plans, test cases, and test scripts to ensure the quality of our Salesforce Sales Cloud and CPQ applications including but not limited to complex lead to quote scenarios and its related integrations.
- Validate against regulatory requirements to ensure that the Salesforce CPQ system is compliant with all relevant regulatory requirements such as accounting standards, tax laws, and pricing regulations
- Validate the Salesforce CPQ system against these requirements to ensure that it is accurately calculating prices, taxes, and discounts
- Perform functional, regression, integration and performance testing to identify defects and ensure the application meets our high standards for quality.
- Develop and implement automation testing frameworks to reduce manual testing efforts.
- Create and maintain test data and test environments to support testing efforts.
- Establish and maintain testing metrics and KPIs, and communicate progress and results to stakeholders.
- Establish and maintain testing standards, processes, and best practices.
- Collaborate with project managers to ensure testing timelines and deliverables are met.
- Stay up-to-date with industry trends and best practices in Salesforce and Salesforce CPQ testing and quality assurance.
What skills do I need?
- Bachelor’s degree in Computer Science or a related field.
- 5+ years of experience in Salesforce testing and quality assurance including in Salesforce Sales Cloud and CPQ, with 2+ years in a lead or management role.
- Strong understanding of Salesforce development, configuration, and customization.
- Experience with automation testing frameworks and tools such as Gearset or Copado.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Salesforce certifications such as Administrator, Sales Cloud Consultant, Salesforce CPQ Specialist, Platform App Builder, or Platform Developer I are a plus.
- Enthusiasm for startup culture and learning fast!
Nice to Have
- Salesforce DevOps experience is a huge plus including design and implement DevOps practices for continuous integration and delivery (CI/CD)
- Troubleshoot and resolve Salesforce infrastructure and deployment issues
- Monitor and maintain Salesforce system health and performance
- Experience with Salesforce CI/CD tools, such as Salesforce DX and Gearset
- Develop and maintain documentation for Salesforce processes, procedures, and configurations
- Stay up to date with emerging Salesforce DevOps technologies and trends
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂
- Competitive salary and meaningful equity
- Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
- Fully funded comprehensive medical, dental, and vision coverage
- Open vacation policy and 10 corporate holidays
- Paid Parental Leave Program
- Commuter benefits + 401k plan
- In-office bicycle storage
- Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- Fun events for Intercomrades, friends, and family!
#LI-Remote
The base salary range for this role is targeted at $136,000 – $204,000 in Colorado, $140,600 – $184,000 in Washington, and $151,000 – $204,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.
Intercom values ersity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
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