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Title: Senior Technical Writer

Location: Seattle, Washington, United States

Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a technical writer on our DEMS (Digital Evidence Management) team, you will work closely with product managers and engineering to understand the roadmap and determine how best to promote customer understanding of our innovative products and services. To succeed, you’ll need to write swiftly, cleanly, and confidently while remaining open and responsive to feedback. You’ll assess the needs of your audience, devise lean and efficient content strategies, and enable customer success through detailed conceptual and procedural information.

Location: US Remote or Seattle, Washington

Reports to: Manager, Technical Writing Direct Reports: None

What You’ll Do (Or Might Do)

• Write and update end-user, and administrator documentation and release notes for Axon products.
• Create and manage documentation plans and schedules.
• Collaborate with cross-functional teams such as product management, product design, engineering, customer support, training, marketing, account management, and sales.
• Perform content analysis and develop documentation plans for new features and products.
• Evangelize best practices for technical communications within the organization.
• Partner with the training team to promote content reuse and efficient content and learning plans.
• Work in a CMS to create, review, and deliver our content to multiple platforms.

What You Bring

• 5+ years experience in a technical writing role.
• Demonstrated ability to write for erse audiences, including non-technical end users, IT experts, and business decision-makers.
• Demonstrated ability to identify wide-impact problems and executes on right now/in six months/in one year plans to deal with those problems.
• Experience producing user documentation including installation guides, configuration guides, release notes, and online help.
• Familiarity with documenting web, desktop, and mobile software products.
• Strong working knowledge and application of style guides and industry practices.
• Experience with agile software development projects.
• Plusses if you have
  • Experience with law enforcement agencies, criminal justice, or other public safety organizations.
  • Experience with cloud computing, networking, and related computer hardware.
  • Experience writing and reviewing UX copy.

Benefits That Benefit You

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, dental, and vision plans.
• Fitness programs.
• Emotional and mental wellness support.
• Learning and development programs.
• And yes, we have snacks in our offices.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We’re committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.