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Title: Care Coordinator – Clinical Operations – Remote
Location: United States
Join us in helping people live healthier, happier & longer lives
About Us:
PlushCare, an Accolade company (NASDQ: ACCD), is a Silicon Valley-based virtual primary care platform that is transforming the healthcare industry by making exceptional healthcare more accessible, convenient, and affordable. Since 2015, we have connected hundreds of thousands of patients throughout the United States with world-class physicians from a phone or laptop.
As we continue to grow and expand our services, we are looking for passionate and empathetic iniduals to be part of our journey. Experience in the startup ecosystem is helpful, but a growth mindset and passion for helping people live healthier, happier & longer lives is essential.
PlushCare Care Coordinator – Remote
As the Care Coordinator, you will serve as the face of the company. You will be interfacing with our patients over the phone and through email, while also providing internal coordination with our team and doctors to ensure all our patient’s needs are addressed.
This role sits virtually in your home office and requires an ability to maintain consistent schedule and work independently.
Candidates must have all of the following qualifications:
- We are considering full time candidates (at least 30 hrs/wk) and part time candidates (at least 24 hrs/wk)
- Care Coordinators must be able to work at least one consistent weekend day per week
- We are looking for iniduals to work between the hours of 5AM – 6PM PST with 1 Saturday/Sunday a week.
- We have the following shifts available: early morning (shift would start around 3 to 4 am PST), evening (shift would start around 2 to 3 pm PST), overnight (9 pm – 5 am PST)
- Empathy and a passion to provide every American with more convenient and more affordable access to healthcare
- Exceptional interpersonal and communication skills: you are able to communicate clearly and respond effectively via phone, email and face-to-face
- Demonstrated commitment to exceptional service
- Able to thrive in a fast-paced environment with minimal guidance
- At least one year of experience working in the healthcare industry
Skills that’ll help:
- Receptionist/call center experience
- Ability to manage customer de-escalations
- Familiarity working with EHRs or EMRs
- CRM experience (i.e Salesforce, Zendesk)
- Reasonable understanding of apps and how to navigate the Android and iPhone systems
Full-time employees receive the following benefits:
- Salary Range: $14-$18 per hour for day/evening shift; $16 – $22 per hour for over night shift
- Free medical appointments with PlushCare
- 15 days of paid vacation (based on 40hr/work week)
- 1 week paid sick leave
- 401(k) Plan through the company
- Additional Well-being programs available
- Healthcare coverage for you and your family, based upon your inidual elections (~85% employer paid premiums) BlueCard PPO and Kaiser HMO options for medical, Aetna dental and EyeMed Network vision
We believe ersity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We celebrate multiple approaches and erse points of view that drives us forward every day. #LI-JB1 #LI-Remote
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job (this includes but is not limited to sending you a check, asking to send money or buy gift cards). These are phishing attempts. If you are asked to send money or if you or have lost money to a job scam, report it immediately to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.