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Purple helps physical venues survive and thrive through optimizing safety, enhancing the visitor experience, and driving revenue. This is achieved through connecting multiple data sources – many of which are already present in a venue. Businesses get a complete view of what is happening in their space, allowing them to make informed decisions and drive meaningful experiences through a number of built-in intelligent space solutions.
What’s the role?
You'll manage Product Content and Communication strategy and ensure all content created is usable and meaningful to all audiences, and delivered via the most appropriate, engaging and current methods.
A good Product Content Writer will completely understand our Product and how content needs to be delivered to support our Product and customers. We're looking for someone articulate with a passion for creating content, who understands the value of a well thought out and precisely implemented content strategy.
In this role, you will scrutinise our competitors in order to understand where our strengths lie and how our product is superior to others, knowing how to position messaging. You'll work with both offline and online content, with the understanding of the importance of clear and concise support material, working collaboratively with our product, marketing and sales enablement teams to launch successful releases. We need someone able to take complete ownership of tasks, projects or solutions, either inidually or as the lead of a team, who enjoys researching and brainstorming new ideas and suggestions.
Purple is a remote-first business, so you can work from anywhere in the UK.
What will you do?
You’ll bring with you the skills, experience and knowledge to:
- Take ownership of the overall product communication and content strategy to ensure content is usable and meaningful to different audiences and delivered via the most appropriate methods
- Collaborate with developers, product managers and subject matter experts to interpret and explain product functionality and technical issues
- Write, update and review product documentation including user guides, implementation guides, configuration guides, release notes and product descriptions
- Arrange the professional translation of our documentation into alternative languages via a third party service.
- Use various information sources to drive documentation strategy, objectives and priorities
- Keep abreast of industry trends to deliver product user assistance that is fit for today's business customer and consumer requirements
- Keep abreast of competitor behaviour and understand how if affects out Product in the marketplace
- Assist with the company growth through blogs and social media campaigns detailing the capabilities of solutions available
- Develop and maintain the practices, guidelines and procedures needed while conducting content reviews and editing where necessary
Requirements
Who are you?
- Previous experience writing user guides & maintaining a support site for a software product
- Self-sufficient, independent, & innovative
- Comfortable arranging translations for created content
- Ability to co-ordinate with other teams to get relevant information in a timely manner
- Baseline experience in measuring the effectiveness of communication via engagement
Bonus Points
Spanish fluency - written & spoken
Benefits
Why Purple?
- Pension Plans
- Work From Home
- Training & Development
- 23 Days Holiday Plus Bank Holidays
- Long Term Incentive Plan After 12 Months' Service
Our values - what makes a Purplyte
Make it happen - We own things and get them done whatever it takes.
Playful and positive - Life’s too short to take things too seriously, we like to have fun while we’re working and we love positivity - and yes the glass is half full.
We’re in it together - We all have our day jobs to do, our KPI’s to hit and projects to complete but we’re always available to help for the greater good of the business.
No bullsh*t, no politics - Seriously! We want to enjoy coming to work and that stuff doesn’t make it pleasant.
Know your stuff, keep learning - We value people who have the knowledge and have a thirst for it, lots of it.
No drama - Things don’t always go right as much as we try, having a hissy fit over it won’t help the situation and you won’t find that here.
With great data, comes great responsibility - Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously.
