Title: Customer Support Compliance Supervisor

Location: Remote

Type: Remote

Workplace: remote

Category: Customer Support

JobDescription:

About Us

Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.

Customer Support Compliance Supervisor

As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.

Responsibilities:

• Oversee all aspects of compliance such as KYC, 2FA resets, email updates, and account suspensions. Ensure all customer service operations adhere to legal and company policies.
• Supervise a team of senior customer service agents, providing guidance and support for compliance-related issues. Promote a culture of compliance awareness and accountability.
• Work closely with the Risk and Payment Departments to stay updated on regulatory changes, address fraud concerns, and mitigate risks effectively.
• Maintain detailed records of compliance processes and resolutions. Regularly assess and enhance compliance practices, implementing best practices for continuous improvement.
• Regularly provide comprehensive reports and updates on compliance performance and issues to management and key stakeholders
• Ensure that all compliance-related issues are resolved within the stipulated time frames according to SLAs, pushing for efficiency and timely resolutions.

Requirements:

• Proven experience in a compliance-related role or strong evidence of analytical and problem-solving capabilities, preferably in a B2C environment.
• Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.
• Exceptional attention to detail and accuracy, especially when handling sensitive user information.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Self-motivated and independent, with a proactive approach to compliance management.
• Full-time availability with the flexibility to adapt to changing priorities and deadlines.

Desirable:

• Familiarity with legal regulations, particularly in the crypto industry.
• Bachelor’s degree in business, law, finance, or a related field.
• Leadership experience, with the ability to lead and motivate a team towards common goals.
• Knowledge of Zendesk and Jira ticketing systems.

What We Offer:

• Fully remote work, with a yearly company offsite.
• Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD.
• Unlimited PTO with holidays + local national holidays, per region.
• Experience creating a new IP with franchise potential.

Title: Senior Technical Customer Support Engineer

Location: Remote – United States

Type: Full-Time

Workplace: remote

Category: Customer Support

JobDescription:

Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX

We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees

Our goal is to work together to promote and celebrate an inclusive and erse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world’s most interesting problems.

The opportunity

Onfido is looking for a full-time Senior Customer Support Engineer to join the Global Customer Support team as it expands its 24/7 coverage.

As a Senior Support Engineer, you will be responsible for providing third-level customer support to ensure successful run of integrations with Onfido’s SDKs, API, and no-code solutions. You will become an expert of Onfido’s product offerings, and provide high level technical support to our customers. This role requires programming skills and sits in the Customer organization.

This is the right role for you, if you like:

• Being a Customer’s hero. Understanding priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal. You focus on response time and customer satisfaction.
• Joining a great company that is leading in tech and disruptive in the Identity Verification space.
• Acquiring a deep knowledge of AI technologies and Onfido’s product suite. You will get to learn something new every day as we develop our products and services.
• Looking for opportunities to improve internal processes and represent the “voice of the customer” within Onfido.
• Working with people who inspire and being an inspiration for others. We are proud of our world-class culture, where people are encouraged to share ideas and learn from each other.

We use a lot of exciting technology. Our engineers are flexible about technology and pick the right tool for the job:

• Python, Ruby and Elixir for our service code
• Mobile Apps Development Skills is a MUST
• Customer Support Skill is a MUST
• Strong communication skills
• React and Redux for frontend work
• TensorFlow for Machine Learning / Computer Vision
• Kubernetes and Docker to package and run services
• AWS for underlying infrastructure
• You can learn more about our product engineering team and the work we do on our Onfido Tech blog.

Essential Skills:

• Overall work-experience of 5+ years in a Customer Service or software support role
• BSc/MSc in Computer Science, Engineering or other science subjects
• Experience in Support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog
• Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
• Practical experience with SQL databases
• Deep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
• Experience with AWS cloud platform
• Able to work with logs and build hypothesis to unfold complex problems
• RestAPIs experience
• Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution
• Personal commitment to quality and customer satisfaction
• Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner
• Work directly with Engineering and Product teams to resolve the issues customers have reported
• Empathy and the desire to help others
• Sense of urgency, ability to prioritise tasks based on business priorities
• Can work independently and make decisions even when limited details are available
• Diligence, patience and friendliness, even when things need to move fast
• Self-starter, able to learn new technologies “on the fly”
• Excellent written and verbal communication skills with the ability to to clearly articulate solutions to complex technical issues

Preferred Skills:

• Experience in mobile application development
• Experience providing SaaS technical support for international customers

The salary range for this full-time position is from $85,000 to $128,000. It may vary depending on your interview performance, level at Onfido’s career Path.

Base salary is just one part of our total rewards package which additionally includes share options, performance bonus or commission for eligible roles, and competitive benefits. Ranges are based on function, level, location and are benchmarked against similar companies.

Inidual pay decisions are based on a number of factors, including skills, experience and interview performance. Your Talent Partner can share more about the specific salary range for your location during the hiring process.

#LI-LS1

Onfido Culture

Onfidoers share a set of core values and want to hear from you if you believe in:

• Succeeding together; you work collaboratively and put the team first
• Taking pride; you care about quality, producing great work and customer / user outcomes
• Creating customer buzz; you demonstrate a strong user / customer focus
• Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
• Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Benefits

We’re committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

• 25 days annual leave plus a day off for your Birthday
• 10 paid holidays.
• 10 paid sick days.
• Two paid volunteering days per year.*
• Rich health, vision, and dental benefits are offered via our partner TriNet. TriNet gives you the flexibility to choose a plan that suits you and Onfido now covers 100% of the cost of our elected base plans for you and 50% for your dependents
• Life Assurance
• 401(k) match up to 4% of your total salary*. You can contribute what you like (up to the annual federal limit).
• Generous paid parental leave
• Free mental health coaching provided online
• Life enrichment allowance of up to $100 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy
• Dedicated learning opportunities including using tools like Learnerbly with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more
• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events
• Expense up to £300 (or local equivalent) to purchase workstation setup equipment
• The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups after 3 months

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

• Our Body benefits prioritise health, wellbeing, exercise and recovery.
• Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
• Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a erse and inclusive work environment. We’re always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Title: Customer Support Agent

Location: Remote

Type: Contract

Workplace: remote

Category: Operations

JobDescription:

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

• Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Provide support to therapists to ensure success along their treatment journey
• Bring feedback and share insights with the team on common themes expressed by therapists
• Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients

Responsibilities:

• Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Profile:

• Team player who is passionate, detail oriented and a strong communicator
• 3+ years of related work experience in client service and support
• 2+ years of experience in medical industry, particularly if you have worked in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail
• Customer-first mindset, deep work ethic and dedication to the highest level of support
• Comfortable working remotely in a telehealth fast-paced startup environment
• Interest for the field of psychedelic-assisted psychotherapy to transform mental health

What we offer:

• Competitive hourly salary
• Flexible working hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.

Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Title: Customer Support Agent (HCF Global)

Location: Remote

JobDescription:

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YCs Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Commercial Auto Claims Representative

Remote in the United States

Full time

APD Claims Representative – CH10IN

Claims Representative – CH09CN

Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Commercial Auto Claims Representative. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

• Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
• Investigating Commercial Auto claims to determine liability exposures and subrogation.
• Successful handling of property damages to include estimates, rental, and total losses of vehicles.
• Managing claim deadlines and developing jurisdictional expertise.
• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
• Accurate reserve analysis for loss, to include excess exposure recognition.
• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
• Taking ownership of all calls to resolution.
• Participation in phone queue to drive customer satisfaction.

Qualifications:

• Bachelors Degree or minimum of 4 years of Auto claims Adjusting experience inclusive of coverage and liability investigations preferred.
• Demonstrated capacity to multi-task in a structured work environment.
• Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
• Problem solving and critical thinking skills are a must.
• Strong attention to detail.
• Excellent telephone and interpersonal skills with a focus on the customer.
• Strong time management, organization, and attention to detail.
• Proficient in OneNote, Word, Excel, Outlook.
• Ability to breakdown explanations of complex process and rules into manageable information.
• Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers.
• Excellent oral and written communication.
• License(s) by state/jurisdiction preferred.
• IIA, AIC, CPCU, SCLA preferred.

Additional Information:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

• As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$48,480 – $72,720

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Title: Customer Support Specialist (Remote)

Location: US

JobDescription:

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

• Owning all emails, requests and questions that come through the support channel
• Assessing each issue and understanding where it should be escalated
  • Customer Success Management (CSM) team for customer workflow issues
  • Product (via Shortcut) for bug or software issues
• Performing minor maintenance and correction tasks within the Reconstruct platform
• Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
• Assessing and triaging hardware issues that are sent through support
• Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
  • Number of tickets created
  • Number of tickets closed
  • Number of open tickets
• Provide beta testing for new features released by product
• Updating technical documentation as appropriate

Skills Required

• Excellent understanding of Zendesk
• Excellent technical writing skills
• Ability to manage and triage issues
• Strong communication skills
• Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)

Location: Remote US

JobDescription:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$17—$22 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Bitrefill is looking to hire a Customer Service Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

CUSTOMER SUPPORT REPRESENTATIVE

at AstroPay

So Paulo, Brazil

AtAstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.

Our multinational and multicultural team is made up of talented and motivated iniduals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and were always looking for new talent to join our growing company.

If youre looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.

PRIMARY RESPONSIBILITIES & EXPECTATIONS:

As aCUSTOMER SUPPORT REPRESENTATIVEat AstroPay, you will be at the forefront of our customer interactions, providing timely first assistance to our users via email and chat.

Your role is instrumental in addressing user inquiries, troubleshooting issues, and enhancing our platform’s user satisfaction. The ideal candidate possesses some experience in customer service, is fluent in both English and Portuguese or English and Spanish, and is adept at utilizing digital channels such as chats, emails, and social media platforms. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive timely and accurate assistance, contributing to an exceptional overall customer experience.

• Respond promptly and professionally to user inquiries via email or chat, demonstrating excellent written communication skills.
• Ensure user complaints are handled with empathy, patience, and efficiency, aiming for first-contact resolution whenever possible.
• Provide accurate information about AstroPay’s virtual wallet features, card services, bill payments, and other offerings.
• Troubleshoot and resolve basic account-related issues users encounter, offering clear instructions and solutions.
• In cases requiring advanced expertise, you will escalate issues to other agents of different levels within our team, as well as collaborate with other teams, ensuring a swift and effective resolution of users’ tickets.
• You will be expected to contact and respond to 120 unique customers per day, either by chat or email channels.

CORE COMPETENCIES AND SKILLS:

• Bilingual proficiency in English and Portuguese or English and Spanish.
• Some experience dealing with customers, preferably in a digital environment.
• Strong written communication skills, demonstrating empathy and patience in customer interactions through digital channels such as chats and emails.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Flexibility to adapt to changing priorities and willingness to work varying shifts.
• Ability to escalate cases appropriately and collaborate with other departments when needed.
• Goal-oriented with the ability to achieve daily conversation targets.

BENEFITS:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• Fully remote: Work from anywhere.
• AstroTeam: Get in touch with your team and have fun.
• AstroPay House:Meet and connect with AstroPayers in all the world.
• Training: Keep on building your knowledge with EDX platform.

Customer Care Representative

Remote

Contracted

Mid Level

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with iniduals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

Were looking for effective communicators with a passion for both written and verbal communication as well as iniduals who are seeking job satisfaction knowing youre helping people restore memories they thought may have been lost forever.

Experience and Education

Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills
• Great customer service skills
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment
• Must have passion for staying ahead of current and future technologies

Job Duties Include

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers findings
• Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• 100% remote/telecommute
• Ongoing Training
• Events and Celebrations
• Friendly Workspace
• Green Business

From Employees on Glassdoor

• Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
• Amazing work environment. Excellent incentives that encourage us all.
• Friendly, inviting, and supportive work environment.
• Great training, room for growth.
• Engaging and manageable workload.
• Each day brings new challenges with new and older technology.
• Snacks and beverages are stocked regularly.
• You feel valued as an employee. Comfortable work environment and strong incentives.
• Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
• Its been great to work as an inidual to make a difference to customers and work next to others with that same goal.
• Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

Enter is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Enter - We get doctors paid faster than anyone on Earth.

Sift is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Sift - The leader in digital trust & safety.

Agorapulse is hiring a remote Customer Support Hero (Europe). This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

Framework is hiring a remote Escalations Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Bitso is looking to hire a Customer Support Agent - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Customer Support Specialist

Remote – USA

Brandwatch CX

Regular

Remote

Brandwatch, a Cision product,empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in todays fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

As a Customer Support Specialist, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team.

Primary Responsibilities:

• • Reply to customer inquiries via supported communication channels
  • Identify, replicate, and report validated product issues to the R&D team
  • Identify and log feature requests
  • Follow-up on customer inquiries upon issue resolution/feedback from R&D
  • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
  • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
  • Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
  • Escalate support cases based on severity levels and associated business risk assessments
  • Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

It is expected that you:

• • Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
  • You are excellent at communication and are able to translate technical terms/causes into a customer-friendly language
  • Report product issues & feature requests accordingly to the defined processes. templates, and information requirements
  • Take clear ownership of your cases, while yielding collaborative work on your co-workers cases in their absence
  • Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
  • You are a product expert, and always up to date with the newest release features and their use-case

Your performance will be evaluated based on:

• Adherence to Customer Support’s Service Level Agreement across all channels for customer inquiries
• Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
• Customer Satisfaction rating
• Your communication skills – both for internal entities and customer-facing
• Product knowledge

$50,000 – $54,000 a year

For Iniduals based in Colorado, Washington, New York, and California Cision is required to disclose a salary range for this role. This compensation range of $50,000-54,000 is specific to Colorado, Washington, New York, and California, however base pay may vary depending on a range of relevant factors.

If youve found our job opportunity interesting but you dont meet all of the requirements, its still worth applying. Wed love to hear from you!

At Cision, we’re revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today’s data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, includingCisionOne,Brandwatch, andPR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe ersity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 byDiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and erse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified iniduals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please [email protected]

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Customer Support Operator with Spanish and English languages

Worldwide

• RemoteOK
• Full-Time

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused inidual to join our team as aCustomer SupportOperator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: 2/2 day-day/night-night (GMT+3, Cyprus time)

Tasks in the role:

• Answer customer inquiries via various channels;
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Maintain and update the company`s system.

Requirements:

• Fluency in Spanish and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

We offer:

• Remotework model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

As a part of the Quadcode team, you’ll become a vital player in our mission to empower traders anddrivefinancial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

#LI-Remote

Location:  Puerto Rico; 100% Remote; Freelance; Part-Time

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful

👩‍💻 Good at using technology, including computer applications and software.

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Smartling is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Surf Office organises productive team retreats for tech companies and startups. In our locations in Europe and the US, we provide our clients with workspaces, accommodations and team-building experiences. We are a tech-enabled, fast-growing, bootstrapped, remote company with a strong vision about the future of work.

Our groups range from 10-400 people all over the globe. Our expert team of retreat planners help manage these group bookings and guide them through our unique planning process to execution of a successful event.

We are looking for a reliable, resourceful and flexible company retreats event planner/executive to join our team of remote retreat facilitators.

Job responsibilities:

• Manage the retreat planning flow from start (when a new deal is confirmed) to finish (when the group checks out of their accommodation)
• Keep all retreat planning details under wraps (hotel booking, invoicing between vendors and and the client, booking team building activities etc)
• Use our unique retreat planning dashboard to communicate with the client and the vendors and keep things updated
• Update and improve on our tools and processes. We are scaling at a fast pace, and iterating as we go along. You’ll need to be able to both keep up with and contribute to the growth of the company.

Job requirements:

• Fluent English
• Tech savvy (we use a lot of solutions like Coda and Airtable to power our work and help us scale and streamline processes)
• Event planning experience
• Self-starter and responsible (we have a pretty flat hierarchy and you will be in charge of managing your own workload)
• Although full time, this is a contractor position, so you must be able to invoice the company for your services

Compensation:

• 33 days PTO to ensure work-life balance
• Full flexibility with 100% remote work; be part of a remote-first, asynchronous-first culture
• Regular company retreats to foster team connection and alignment

Perks:

• Flexible schedule: Our work sometimes requires us to put in a few hours on the occasional weekend or bank holiday due to the nature of group travel. However, this also means you are free to take any time off you need whenever. Apart from a few meetings, we don’t have shifts, office hours, etc.
• Growth Stipend 650 Eur per year: You can reimburse anything that can help you to grow personally or professionally: online course, conference ticket, therapist, coach, MBA, tutor, language course, etc)
• Productivity stipend 350 Eur per year: You’ll receive an Amazon voucher to purchase whatever will boost your productivity)
• Our own company retreat twice a year
• Fully remote
• Fast-growing startup welcoming proactive, hands-on approach and critical thinking

Start: TBD

Application submissions:

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

Liquifi is looking to hire a Technical Support Associate to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Specialist I

Job Details

Job Location

USARemote– Nashville, TN

RemoteType

FullyRemote

Position Type

Full Time

EducationLevel

4 YearDegree

TravelPercentage

Negligible

Job Shift

Day

Job Category

Customer Service/Support

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care,HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-homeflexibility
• A chance to grow your career

All ourHealthStreamersshare a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as aHealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-homeflexibility as part of ourhybridworkplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.Remoteteam members also have access toflexiblespace scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As aHealthStreamteam member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client’sbiggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your inidual career path based on your interests–whether this lies within Customer Service or in another department within the company.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and diagnose reported problems and work to understand and correct problems.
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
• Identify, test, and verify issues, providing the development team with clear documentation.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
• Participate in testing new features and releases.
• Suggest recommendations for product enhancements utilizing data and customer feedback.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• You have at least one year of experience in customer-facing roles.
• Abachelor’sdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.
• Practical knowledge of the healthcare industry a definite plus.

Skills and Abilities Required

• You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
• You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
• You can make complex topics easily digestible by breaking them down into manageable parts.

• You display active listening skills and are an empathetic customer advocate.
• You have an insatiable curiosity for learning how things work.
• You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
• You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
• You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
• You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• FlexibleSpending Account

• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join theHealthStreamteam! We hope you join us and be aHealthStreamer!

Uberall is hiring a remote Technical Account Support Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Uberall - Creators of the Near Me Brand Experience.

Immunefi is looking to hire a Client Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Why choose us?

The focus of ACI Flooring LLC is you! We would like to offer you our expertise, give us a chance to provide you with a proposal for any of your flooring needs!

What makes us special?

Our certified installers have been trained to approach every project with superior detail and service.

What sets us apart from the rest?

We have been established since 2010 and are committed to excellence. Our motto "Built on Quality" is the service we provide to all our customers.

How long have we been doing this?

We have over 40 years of experience. We have set out to provide you with the highest quality service that you will find in the industry.

ABOUT THE POSITION

We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to executive’s working life and communication.

Responsibilities

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Handle requests and queries appropriately

Maintain a diary, arrange meetings and appointments and provide reminders

Make travel arrangements

Take dictation and minutes and accurately enter data

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

Requirements

Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position

Full comprehension of office management systems and procedures

Excellent knowledge of MS Office

Proficiency in English

Exemplary planning and time management skills

Up-to-date with advancements in office gadgets and applications

Ability to multitask and prioritize daily workload

High level verbal and written communications skills

Discretion and confidentiality

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

💰 401k matching

🖥 Home office budget

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Customer Care Representative – Remote

United States(Remote)

JOB DESCRIPTION

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.
• 1x1s and huddles with leadership to review performance opportunities, and provide coaching

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple workstations within close proximity
• Hospital Environment may include direct patient interaction

Compensation and Benefit Information

Compensation

• Pay:$14.50-$21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorados Healthy Families and Workplaces Act.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

No.Description% of Time

Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.45%2.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.50%3.1x1s and huddles with leadership to review performance opportunities, and provide coaching5%

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems..

Direct Reports (titles)N/AIndirect Reports (titles)N/A

QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple work stations within close proximity
• Hospital Environment may include direct patient interaction

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 70 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

Brex is hiring a remote Travel Success Specialist II. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Title: Manager, Technical Customer Support

Location: Remote

Type: Full-time

Workplace: remote

Category: Team Love

JobDescription:

What Youll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing:
• Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams.
• Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively.
• Assist with escalated customer issues and provide guidance to team members on complex technical problems.
• Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets.
• Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows.
• Maintain a deep understanding of the company’s products or services, staying up-to-date with new features or updates, and ensuring the support team is adequately trained on them.
• Analyze customer feedback and support metrics to identify trends, pain points, and areas for improvement, and implement strategies to address them.
• Collaborate with other departments such as product development, sales, and marketing to communicate customer needs and feedback, and ensure a cohesive customer experience.
• Advocate for our customers within Omnidian, representing the voice of the customer and championing their needs in product development and decision-making processes.

Who You Are

• You are a leader who cares deeply about people, recognizing their potential and having the courage to develop this potential
• You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and customer experience
• You are passionate about working in a culture to empower others and are excited to become part of a growing start up.
• You excel in a fast-paced, dynamic environment, where priorities may shift and challenges may arise unexpectedly. You are flexible and adaptable to change.
• You have excellent verbal and written communication skills to effectively convey technical information to customers, team members, and other stakeholders.

Experience You’ll Need

• 5+ years managing successful teams
• 4+ years of solar experience, gaining In-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
• Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.

Experience That’s a Plus

• Process Improvement experience such as Lean
• Experience in the broader solar industry, specifically in PV and Storage technical support, field service network operations, installation or financial services
• NABCEP or similar solar technical certification
• Established track record of advancing DEI work in companies or communities

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• The next role in this career track is Sr Manager, Technical Support
• Were a fast-growing startup, which means were constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means theres gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways youve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Customer Experience Product Support Specialist

USA – Remote

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Customer Experience Product Specialist to deliver best-in-class support to our growing user base of Dentists around the U.S. As a frontline operator, you will interface with our users, develop feedback loops, and work closely with our cross-functional partners to ensure our practices can work with our software and hardware products.

What You’ll Do

• Provide live support to dental practices while following outlined processes, aiding them in using the intraoral scanner and coaching them on best practices when capturing images.
• Support Dentists and their practices through superior technology support – reviewing their orders and assisting with troubleshooting digital dental workflows
• Serve as a product expert for client-facing hardware, specifically 3D scanning devices
• Surprise and delight our customers through superior issue resolution and relationship-building
• Troubleshoot hardware and software for Windows 10 PCs and peripherals
• Assist Account Managers in building and maintaining relationships
• Work cross-functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Utilize SaaS tools to streamline workflows and build processes that scale
• Identify and report operational bottlenecks

What We’re Looking For

• 0-2 years of professional or internship work in a startup, big tech, IT, consulting, or finance environment
• 0-2 years experience working in a dental practice or lab
• Ability to resolve client issues and deliver a great experience through phone, chat, and email
• Desire to work in ambiguous, high-velocity environments
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities
• Experience with Windows 10 & Google Suite
• Strong communication skills and a desire to work collaboratively with internal teams

Bonus Points For

• Fluency in a second language
• Exposure to healthcare environments or stakeholders
• Certifications in CompTIA A+ and/or Microsoft Technologies
• Experience with Basic Networking Infrastructure

Important!This is a part-time role to support CX Product and Platform peak hours of operation. We are looking for someone interested in working 30 hours per week, preferably between the hours of 3pm-9pm EST. Schedule with a Saturday shift is open as well. Working 30 hours a week will also make you eligible for benefits.

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a erse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all iniduals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

Benefits & compensation

• $21.63

Actual compensation is based on a number of factors including but not limited to, the primary work location, candidate’s skills, qualifications, and experience.

Agorapulse is hiring a remote Customer Support Hero (Europe). This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

Postscript is hiring a remote Senior Customer Onboarding Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Xapo Bank is looking to hire a Customer Success Advisor to join their team. This is a full-time position that is remote or can be based in Gibraltar.

Flipside Crypto is looking to hire an Ecosystem Lead, Customer Success to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Talent Advocate

(Fully Remote)

Location: Remote

JobDescription:

Do you love customer service and the idea of helping healthcare workers find their dream permanent job? Do you want to be in a working environment surrounded by amazing fellow nurses and operations experts who are just as passionate and excited as you are? Do you want to make a difference to the careers of nurses across the country?

Incredible Health is hiring a highly motivated and energetic Talent Advocate to engage with fellow nurses to find their next dream job through our platform. As a Talent Advocate, you will play an important role in helping nurses find their next jobs by providing Talent with a direct contact as they navigate the job search and interview process.

Incredible Health is a fast-growing, venture-backed career marketplace for healthcare workers.

The typical day-to-day in this role will involve:

• Speak with our platform’s nurses to help them evaluate potential hospital employers.
• Coach and support our platform’s nurses through their interview process.
• Work in a super energetic and collaborative environment with a team of nurses and operations experts dedicated to helping Incredible Health growth and expansion.

You might be the one we’re looking for if:

• You get energized by interacting with fellow nurses to help them find the next step of their careers.
• Obstacles don’t stop you. You think critically and creatively to solve problems.
• You love picking up the phone. You have strong communication skills with the ability to clearly articulate ideas and build relationships.
• You have a collaborative, team-oriented working style with the ability to work independently.
• You have the ability to prioritize and organize a dashboard of candidates.
• You are committed and self-motivated to driving strong results for our talent users, employers users, your team, and yourself
• You have a willingness and desire to learn.
• You’re available to work 40 hours per week and are authorized to work in the US.
• RN license is preferred but not required.

Success in your first 6 months will look like:

• You are confident when speaking with our candidates and can clearly articulate job opportunities, the hiring process with our Employer Groups, and navigating the Offer stage.
• You have built strong relationships with your fellow Talent Advocates, Recruiter Advocates, and other cross-functional stakeholders.
• You have successfully helped nurses find their next dream permanent job!

And now a little bit about us…

Incredible Health is the fastest-growing venture-backed career marketplace for healthcare workers. Our software and service help healthcare workers like nurses find and do their best work. We’re using technology to give healthcare recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners – how to get the staff they need. Our vision is to help healthcare workers live better lives. We’re backed by top venture firms like Andreessen Horowitz and we’re growing and moving fast.

Working here is awesome because:

• We’re moving quickly so things never get stale.
• We get to make a difference in the lives of healthcare workers who are truly amazing people.
• We are a fully remote team!
• We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
• We pay a competitive salary, and we’ve got you covered when it comes to your health (medical, vision, dental) and future (401k).
• We offer 2 weeks of vacation plus sick, bereavement and holidays
• We welcome candidates with backgrounds that are commonly underrepresented in our industries.
• We deeply value culture, community, and camaraderie amongst our team – we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to [email protected]. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.

Equal Employment Opportunity

Incredible Health is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all iniduals and will make reasonable accommodationsfor qualified iniduals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please [email protected]

Tier 1 Multifamily Customer Support Representative

Remote

About the company:

Founded by ex-Apple Product and Engineering leaders, Level is redefining thesmart communitywith technology that is simple, intuitive, useful, andinvisible. Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities.

Summary:

This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.

Main Duties & Responsibilities:

• Provide exceptional omnichannel (voice and email) support to Level Homes multifamily customers.
• Meet and exceed established KPIs and performance metrics
• Effectively and efficiently manage ticket queues to comply with current SLA guidelines

Success Characteristics:

• Advocate for the customer experience. Someone that is aware of the customer’s pain points with the product and compassionate of frustrations experienced.
• Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
• Has a team-first mentality when working with other members.
• Able to work in a fast-paced environment with dynamic requirements and priorities
• Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
• Attention to detail and commitment to managing problems through resolution
• Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
• Strong organizational and time management skills
• Professional written and verbal communication skills
• One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
• High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred

Working Conditions & Requirements:

• Understanding and adherence to Support / Operations Best Practices
• Consistency. Able to maintain reliable and predictable attendance
• Natural and regular stressors occur on the job
• Sitting and/or standing at a desk for an 8-hour shift – working from your laptop, attending meetings, and being able to use your hands to type and use a computer mouse.
• Must have a quiet working environment with little to no background noise or interruptions.
• Internet access and download speeds of at least 100mbps are required.
• May be asked to drive or travel by car, air, or other transportation for business purposes.
• Must report to work unimpaired

Disclaimer

This role expectations document is not an exhaustive list of activities, duties, or responsibilities that are required of you and you may be required to perform additional activities, duties, or responsibilities. Level reserves the right to change, modify, suspend, interpret, or cancel in whole or in part, any of the role expectations outlined above at any time and without notice. You are reminded that your employment with Level is at will, meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause. You must be able to perform the essential duties and responsibilities of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

Please note:Level, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

Customer Support Specialist, Remote

Remote

We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, youll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.

The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) thats on a mission to build a better world for dogs and the people who love them.

This role will be required to provide Saturday and Sunday support.

What Youll Do

• Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
• Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
• Anticipate customers needs by proactively providing education, support, & guidance every step of the way in their puppy search
• Effectively and comfortably handle escalated interactions while leading with empathy
• Make human connections, build trust, and foster lifelong relationships with puppy buyers
• Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors

What Were Looking For

• At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
• Exceptional verbal (phone) and written communication skills
• Positive, flexible attitude with the ability to nimbly embrace change quickly
• Energized by helping people and eager to interact directly with customers
• Ability to build trust quickly and navigate challenging conversations successfully
• Well-organized, attentive to details & skilled in multitasking
• Excellent judgment and problem solving skills

What Youll Love About Working Here

• Youll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
• Youll work with a team of kind, passionate, incredible people who have erse experience at some of the top companies in the world
• Youll have tremendous opportunities for career development and growth
• Youll get great benefits, unlimited PTO, and 401(k) matching

The anticipated salary range for the role is $45,000 to $65,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.

Okta is hiring a remote Program Readiness Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

OKX is looking to hire a Customer Service Agent (Ukranian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Call Center Solution Architect

locations

Remote– United States

Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Position Overview:

We are seeking a seasonedCall Center Solutions Architectto join our team. As a subject matter expert, you will play a pivotal role in designing and optimizing call center operations. Your expertise in networking, omnichannel systems, workforce management, and capacity planning will drive efficiency, enhance customer experience, and ensure seamless communication.

Responsibilities:

Solution Design and Implementation:

• Collaborate with stakeholders to understand business requirements and pain points.
• Architect end-to-end call center solutions, considering scalability, redundancy, and security.
• Evaluate existing infrastructure and propose enhancements or replacements as needed.
• Implement and oversee the deployment of call center technologies, including IVR systems, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and CRM (Customer Relationship Management) tools.

Network Infrastructure Optimization:

• Analyze network architecture to ensure optimal call routing, minimal latency, and high availability.
• Design failover mechanisms and disaster recovery plans.
• Work closely with network engineers to troubleshoot connectivity issues and optimize data flow.

Omnichannel Expertise:

• Develop strategies for seamless customer interactions across channels (voice, chat, email, social media).
• Integrate omnichannel platforms to provide consistent service experiences.
• Ensure smooth transitions between channels for customers and agents.

Workforce Management:

• Create staffing models based on call volume, service level agreements (SLAs), and agent efficiency.
• Implement workforce management tools for forecasting, scheduling, and adherence tracking.
• Optimize agent utilization while maintaining employee satisfaction.

Capacity Planning and Scalability:

• Forecast call center growth and plan for scalability.
• Monitor system performance metrics (e.g., call abandonment rate, average handle time).
• Recommend hardware and software upgrades to accommodate increased omnichannel volume.

Partner Management Optimization:

• Collaborate with partner management team to evaluate current outsourcing strategies and new technologies.
• Stay informed about industry trends and emerging call center solutions.

Documentation and Training:

• Assist in creating detailed technical documentation for call center processes, configurations, and troubleshooting guides.
• Assist training staff on system usage, best practices, and troubleshooting procedures as needed.

Qualifications:

• Education: Bachelors degree in Computer Science, Telecommunications, or related field (Masters preferred).
• Experience:
  • Minimum of8 yearsin call center operations, with at least5 yearsfocused on solution design.
  • Proven track record of successful call center implementations.
  • Certification in relevant technologies is a plus.
• Skills:
  • Proficiency in call center software (e.g., ACDs, IEX)
  • Strong understanding of networking protocols
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to lead cross-functional teams and manage complex projects.

Benefits:

• Competitive salary and benefits package.
• Opportunity to shape call center strategies and drive organizational success.

If you are a strategic thinker with a passion for optimizing call center operations, we encourage you to apply! Join our dynamic team and make a lasting impact on customer service excellence.

Consensys is looking to hire an Enablement Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Location:  US Locations; 100% Remote

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) – a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

As a Customer Support Specialist, you are the face of CoLab to our customers. You will champion a consistent standard of excellence in helping our customers – no issue is too small or too complex, you will communicate and organize with all facets of the organization to determine the best possible results for our customers.

What you’ll do: 

• Provide help and answers to customers’ technical issues by identifying the problem, researching answers and providing guidance
• Champion all aspects of the user’s experience, with a focus on clarity and speed
• Work to clarify and triage customer requests as quickly as possible
• Maintain a positive customer sentiment throughout the support process and escalate appropriately
• Consistently follow up with internal team on open issues
• Consistently and confidently triage and escalate requests to other internal teams in a timely manner
• Independently own the support process and decision matrix, completing retros and updating as necessary
• Assist in the gathering and reporting of quality and support related standard operating objectives and measures
• Ability to work non-standard hours to ensure we have coverage across the majority of our customers time zones

What you’ll need: 

• Experience working with CAD desktop software and troubleshooting issues loading / converting CAD files
• Experience dealing with external customers in a technical support context for a SaaS web application
• Exceptional interpersonal skills with a broad range of external and internal teams
• Exceptional written communication skills and the ability to effectively communicate technical concepts to non-technical users
• Ability to communicate effectively and with empathy via phone, web conference, and in writing
• Experience with web debugging tools such as Chrome Dev Tools, JavaScript Console and performance monitoring platforms like Datadog, New Relic or AppDynamics
• Experience with a ticket management system like Zendesk, Shortcut or Jira
• (Nice to Have) Experience managing and maintaining a customer-facing knowledge base
• This role will deal with highly sensitive information, requiring the successful completion of enhanced background checks and security clearance. For this reason, you’ll need to have US citizenship and be physically located in the US.

The extra details: 

• Compensation: This is a full-time, permanent position with a competitive compensation package that includes a stock options package.
• Benefits: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
• Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within the west coast of the US.
• Success measured by: Response time to customer requests,  average handling time, first Contact Resolution. 

Location: US Locations Only

Framework is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Customer Support Specialist

Location:Remote, US

*Please note: This is atemporarycontractposition*

• Contractbegins June 3rd, 2024 through the end of September 2024
• Contractors must be available 40 hours a week
• The hourly rate for this position is $17/hour

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student’s learning experience to support and celebrate their learning.

Our Mission:

Seesaws mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Role:

We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.

Your Responsibilities:

• Quickly and effectively solve customer issues (through email) from teachers, parents, and administrators to ensure they successfully use Seesaw
• Use spreadsheets to process data and resolve errors
• Identify and escalate software challenges or bugs to the team
• Learn the ins and outs of our product to become a Seesaw expert

Requirements:

• Deep empathy and patience for teachers, schools, and parents
• Advanced computer skills and experience with web-based applications such as Zendesk, Google Suite, including Google Sheets or Excel
• 2+ years of customer support experience, preferably ineducationoreducationtechnology
• Excellent writing and communication skills
• Ability to investigate and resolve technical issues quickly
• Highly organized and detail-oriented
• Flexibility to pivot with the demands of the business or shift priorities quickly
• A desire to become an expert on our product (previous experience with Seesaw a plus)

Compensation:

Our compensation ranges are based on paying competitively for our size and industry. Inidual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our compensation ranges based on these factors.

Thehourly ratefor this position is:$17.00

This is a Non-Exempt position.

Circle is hiring a remote Customer Success Manager, Bi-Lingual (English/Portuguese). This is a full-time position that can be done remotely anywhere in AMER.

Circle - The modern community platform for creators.

Customer Service Representative (Part Time)

locations

Remote

time type

Part time

job requisition id

REQ-3322

Job Overview:

Time4Learning is seeking a part time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday – Friday in four hour shifts between the hours of 2:30pm – 6:30pm eastern time.

Location: Remote, USA but must be able to work east coast hours.

Job Responsibilities:

• Communicate with customers through various channels including phone, email, chat, and social media
• Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
• Identify patterns and suggest remedies that will achieve customer satisfaction
• Keep records of customer interactions, comments, and complaints
• Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
• Use techniques that will leave an impeccable first impression
• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
• Must be available to work occasional Saturdays

Job Requirements:

• Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
• Excellent verbal & written skills
• Ability to multi-task in a fast-paced environment
• Minimum of 1 year of Homeschool experience a plus
• Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

GitLab is hiring a remote Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Squarespace is hiring a remote Conversation Designer. This is a full-time position that can be done remotely anywhere in the United States.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.