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Title: Behavioral Health Crisis Coordinator

Location: Remote

JobDescription:

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, were building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, weve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. Weve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What Youll Be Doing:

We are looking for a Behavioral Health Crisis Coordinator to provide support to mental health practitioners contracted with Grow Therapy. Youll help us expand the Clinical vertical at Grow Therapy by launching workflows for HLOC coordination (step up and step down) and clinical case consultation for providers who have a client in crisis. This role will serve as a clinical SME to assist our internal, non-clinical Escalation team to problem solve using best practices for crisis risk management. This is a fully remote position reporting directly to our Grievance Coordinator as part of the Clinical Excellence Team. Your responsibilities will include:

• Conduct real-time case consultations with providers related to their clients who are experiencing a crisis
• Meet SLAs to coordinate resources for IOP level of care and FUH appointments upon receipt of a provider or payor referral
• Partner with our Escalation team to provide asynchronous clinical guidance to address acute behavioral health needs of clients
• Review and respond to billing exceptions due to crisis care needs
• Serve as an internal SME with non-clinical teams on topics related to risk management and crisis intervention

Salary range: $90,843 – $118,750

Youll Be a Good Fit If:

• You have 5+ years of experience providing crisis intervention as a licensed clinician (LCSW, LMFT, LPC/LMHC, Licensed Psychologist in any state)
• Youre highly competent working in a fast-paced remote environment using asynchronous communication and a range of software tools
• You have experience working in a high volume telehealth environment and understand the nuances and challenges of being an independent telehealth provider
• Youre known as someone who is a problem solver, kind, patient and able to remain calm amidst a crisis
• Youre able to commit to working 9am-6pm or 10am-7pm MT Monday-Fridays

If you dont meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.