Customer Service Specialist I

Job Details

Job Location

USARemote– Nashville, TN

RemoteType

FullyRemote

Position Type

Full Time

EducationLevel

4 YearDegree

TravelPercentage

Negligible

Job Shift

Day

Job Category

Customer Service/Support

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care,HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-homeflexibility
• A chance to grow your career

All ourHealthStreamersshare a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as aHealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-homeflexibility as part of ourhybridworkplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.Remoteteam members also have access toflexiblespace scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As aHealthStreamteam member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client’sbiggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your inidual career path based on your interests–whether this lies within Customer Service or in another department within the company.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and diagnose reported problems and work to understand and correct problems.
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
• Identify, test, and verify issues, providing the development team with clear documentation.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
• Participate in testing new features and releases.
• Suggest recommendations for product enhancements utilizing data and customer feedback.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• You have at least one year of experience in customer-facing roles.
• Abachelor’sdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.
• Practical knowledge of the healthcare industry a definite plus.

Skills and Abilities Required

• You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
• You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
• You can make complex topics easily digestible by breaking them down into manageable parts.

• You display active listening skills and are an empathetic customer advocate.
• You have an insatiable curiosity for learning how things work.
• You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
• You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
• You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
• You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• FlexibleSpending Account

• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join theHealthStreamteam! We hope you join us and be aHealthStreamer!

Uberall is hiring a remote Technical Account Support Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Uberall - Creators of the Near Me Brand Experience.

Immunefi is looking to hire a Client Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Why choose us?

The focus of ACI Flooring LLC is you! We would like to offer you our expertise, give us a chance to provide you with a proposal for any of your flooring needs!

What makes us special?

Our certified installers have been trained to approach every project with superior detail and service.

What sets us apart from the rest?

We have been established since 2010 and are committed to excellence. Our motto "Built on Quality" is the service we provide to all our customers.

How long have we been doing this?

We have over 40 years of experience. We have set out to provide you with the highest quality service that you will find in the industry.

ABOUT THE POSITION

We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to executive’s working life and communication.

Responsibilities

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Handle requests and queries appropriately

Maintain a diary, arrange meetings and appointments and provide reminders

Make travel arrangements

Take dictation and minutes and accurately enter data

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

Requirements

Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position

Full comprehension of office management systems and procedures

Excellent knowledge of MS Office

Proficiency in English

Exemplary planning and time management skills

Up-to-date with advancements in office gadgets and applications

Ability to multitask and prioritize daily workload

High level verbal and written communications skills

Discretion and confidentiality

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

💰 401k matching

🖥 Home office budget

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Customer Care Representative – Remote

United States(Remote)

JOB DESCRIPTION

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.
• 1x1s and huddles with leadership to review performance opportunities, and provide coaching

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple workstations within close proximity
• Hospital Environment may include direct patient interaction

Compensation and Benefit Information

Compensation

• Pay:$14.50-$21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorados Healthy Families and Workplaces Act.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

No.Description% of Time

Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.45%2.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.50%3.1x1s and huddles with leadership to review performance opportunities, and provide coaching5%

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems..

Direct Reports (titles)N/AIndirect Reports (titles)N/A

QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple work stations within close proximity
• Hospital Environment may include direct patient interaction

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 70 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

Brex is hiring a remote Travel Success Specialist II. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Title: Manager, Technical Customer Support

Location: Remote

Type: Full-time

Workplace: remote

Category: Team Love

JobDescription:

What Youll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing:
• Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams.
• Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively.
• Assist with escalated customer issues and provide guidance to team members on complex technical problems.
• Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets.
• Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows.
• Maintain a deep understanding of the company’s products or services, staying up-to-date with new features or updates, and ensuring the support team is adequately trained on them.
• Analyze customer feedback and support metrics to identify trends, pain points, and areas for improvement, and implement strategies to address them.
• Collaborate with other departments such as product development, sales, and marketing to communicate customer needs and feedback, and ensure a cohesive customer experience.
• Advocate for our customers within Omnidian, representing the voice of the customer and championing their needs in product development and decision-making processes.

Who You Are

• You are a leader who cares deeply about people, recognizing their potential and having the courage to develop this potential
• You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and customer experience
• You are passionate about working in a culture to empower others and are excited to become part of a growing start up.
• You excel in a fast-paced, dynamic environment, where priorities may shift and challenges may arise unexpectedly. You are flexible and adaptable to change.
• You have excellent verbal and written communication skills to effectively convey technical information to customers, team members, and other stakeholders.

Experience You’ll Need

• 5+ years managing successful teams
• 4+ years of solar experience, gaining In-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
• Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.

Experience That’s a Plus

• Process Improvement experience such as Lean
• Experience in the broader solar industry, specifically in PV and Storage technical support, field service network operations, installation or financial services
• NABCEP or similar solar technical certification
• Established track record of advancing DEI work in companies or communities

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• The next role in this career track is Sr Manager, Technical Support
• Were a fast-growing startup, which means were constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means theres gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways youve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Customer Experience Product Support Specialist

USA – Remote

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Customer Experience Product Specialist to deliver best-in-class support to our growing user base of Dentists around the U.S. As a frontline operator, you will interface with our users, develop feedback loops, and work closely with our cross-functional partners to ensure our practices can work with our software and hardware products.

What You’ll Do

• Provide live support to dental practices while following outlined processes, aiding them in using the intraoral scanner and coaching them on best practices when capturing images.
• Support Dentists and their practices through superior technology support – reviewing their orders and assisting with troubleshooting digital dental workflows
• Serve as a product expert for client-facing hardware, specifically 3D scanning devices
• Surprise and delight our customers through superior issue resolution and relationship-building
• Troubleshoot hardware and software for Windows 10 PCs and peripherals
• Assist Account Managers in building and maintaining relationships
• Work cross-functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Utilize SaaS tools to streamline workflows and build processes that scale
• Identify and report operational bottlenecks

What We’re Looking For

• 0-2 years of professional or internship work in a startup, big tech, IT, consulting, or finance environment
• 0-2 years experience working in a dental practice or lab
• Ability to resolve client issues and deliver a great experience through phone, chat, and email
• Desire to work in ambiguous, high-velocity environments
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities
• Experience with Windows 10 & Google Suite
• Strong communication skills and a desire to work collaboratively with internal teams

Bonus Points For

• Fluency in a second language
• Exposure to healthcare environments or stakeholders
• Certifications in CompTIA A+ and/or Microsoft Technologies
• Experience with Basic Networking Infrastructure

Important!This is a part-time role to support CX Product and Platform peak hours of operation. We are looking for someone interested in working 30 hours per week, preferably between the hours of 3pm-9pm EST. Schedule with a Saturday shift is open as well. Working 30 hours a week will also make you eligible for benefits.

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a erse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all iniduals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

Benefits & compensation

• $21.63

Actual compensation is based on a number of factors including but not limited to, the primary work location, candidate’s skills, qualifications, and experience.

Agorapulse is hiring a remote Customer Support Hero (Europe). This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

Postscript is hiring a remote Senior Customer Onboarding Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Xapo Bank is looking to hire a Customer Success Advisor to join their team. This is a full-time position that is remote or can be based in Gibraltar.

Flipside Crypto is looking to hire an Ecosystem Lead, Customer Success to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Talent Advocate

(Fully Remote)

Location: Remote

JobDescription:

Do you love customer service and the idea of helping healthcare workers find their dream permanent job? Do you want to be in a working environment surrounded by amazing fellow nurses and operations experts who are just as passionate and excited as you are? Do you want to make a difference to the careers of nurses across the country?

Incredible Health is hiring a highly motivated and energetic Talent Advocate to engage with fellow nurses to find their next dream job through our platform. As a Talent Advocate, you will play an important role in helping nurses find their next jobs by providing Talent with a direct contact as they navigate the job search and interview process.

Incredible Health is a fast-growing, venture-backed career marketplace for healthcare workers.

The typical day-to-day in this role will involve:

• Speak with our platform’s nurses to help them evaluate potential hospital employers.
• Coach and support our platform’s nurses through their interview process.
• Work in a super energetic and collaborative environment with a team of nurses and operations experts dedicated to helping Incredible Health growth and expansion.

You might be the one we’re looking for if:

• You get energized by interacting with fellow nurses to help them find the next step of their careers.
• Obstacles don’t stop you. You think critically and creatively to solve problems.
• You love picking up the phone. You have strong communication skills with the ability to clearly articulate ideas and build relationships.
• You have a collaborative, team-oriented working style with the ability to work independently.
• You have the ability to prioritize and organize a dashboard of candidates.
• You are committed and self-motivated to driving strong results for our talent users, employers users, your team, and yourself
• You have a willingness and desire to learn.
• You’re available to work 40 hours per week and are authorized to work in the US.
• RN license is preferred but not required.

Success in your first 6 months will look like:

• You are confident when speaking with our candidates and can clearly articulate job opportunities, the hiring process with our Employer Groups, and navigating the Offer stage.
• You have built strong relationships with your fellow Talent Advocates, Recruiter Advocates, and other cross-functional stakeholders.
• You have successfully helped nurses find their next dream permanent job!

And now a little bit about us…

Incredible Health is the fastest-growing venture-backed career marketplace for healthcare workers. Our software and service help healthcare workers like nurses find and do their best work. We’re using technology to give healthcare recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners – how to get the staff they need. Our vision is to help healthcare workers live better lives. We’re backed by top venture firms like Andreessen Horowitz and we’re growing and moving fast.

Working here is awesome because:

• We’re moving quickly so things never get stale.
• We get to make a difference in the lives of healthcare workers who are truly amazing people.
• We are a fully remote team!
• We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
• We pay a competitive salary, and we’ve got you covered when it comes to your health (medical, vision, dental) and future (401k).
• We offer 2 weeks of vacation plus sick, bereavement and holidays
• We welcome candidates with backgrounds that are commonly underrepresented in our industries.
• We deeply value culture, community, and camaraderie amongst our team – we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to [email protected]. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.

Equal Employment Opportunity

Incredible Health is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all iniduals and will make reasonable accommodationsfor qualified iniduals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please [email protected]

Tier 1 Multifamily Customer Support Representative

Remote

About the company:

Founded by ex-Apple Product and Engineering leaders, Level is redefining thesmart communitywith technology that is simple, intuitive, useful, andinvisible. Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities.

Summary:

This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.

Main Duties & Responsibilities:

• Provide exceptional omnichannel (voice and email) support to Level Homes multifamily customers.
• Meet and exceed established KPIs and performance metrics
• Effectively and efficiently manage ticket queues to comply with current SLA guidelines

Success Characteristics:

• Advocate for the customer experience. Someone that is aware of the customer’s pain points with the product and compassionate of frustrations experienced.
• Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
• Has a team-first mentality when working with other members.
• Able to work in a fast-paced environment with dynamic requirements and priorities
• Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
• Attention to detail and commitment to managing problems through resolution
• Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
• Strong organizational and time management skills
• Professional written and verbal communication skills
• One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
• High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred

Working Conditions & Requirements:

• Understanding and adherence to Support / Operations Best Practices
• Consistency. Able to maintain reliable and predictable attendance
• Natural and regular stressors occur on the job
• Sitting and/or standing at a desk for an 8-hour shift – working from your laptop, attending meetings, and being able to use your hands to type and use a computer mouse.
• Must have a quiet working environment with little to no background noise or interruptions.
• Internet access and download speeds of at least 100mbps are required.
• May be asked to drive or travel by car, air, or other transportation for business purposes.
• Must report to work unimpaired

Disclaimer

This role expectations document is not an exhaustive list of activities, duties, or responsibilities that are required of you and you may be required to perform additional activities, duties, or responsibilities. Level reserves the right to change, modify, suspend, interpret, or cancel in whole or in part, any of the role expectations outlined above at any time and without notice. You are reminded that your employment with Level is at will, meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause. You must be able to perform the essential duties and responsibilities of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

Please note:Level, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

Customer Support Specialist, Remote

Remote

We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, youll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.

The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) thats on a mission to build a better world for dogs and the people who love them.

This role will be required to provide Saturday and Sunday support.

What Youll Do

• Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
• Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
• Anticipate customers needs by proactively providing education, support, & guidance every step of the way in their puppy search
• Effectively and comfortably handle escalated interactions while leading with empathy
• Make human connections, build trust, and foster lifelong relationships with puppy buyers
• Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors

What Were Looking For

• At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!)
• Exceptional verbal (phone) and written communication skills
• Positive, flexible attitude with the ability to nimbly embrace change quickly
• Energized by helping people and eager to interact directly with customers
• Ability to build trust quickly and navigate challenging conversations successfully
• Well-organized, attentive to details & skilled in multitasking
• Excellent judgment and problem solving skills

What Youll Love About Working Here

• Youll be in on the ground floor of a fast moving startup that is bringing about real positive change in the lives of both people and dogs
• Youll work with a team of kind, passionate, incredible people who have erse experience at some of the top companies in the world
• Youll have tremendous opportunities for career development and growth
• Youll get great benefits, unlimited PTO, and 401(k) matching

The anticipated salary range for the role is $45,000 to $65,000 per year, plus benefits. Exact salary may vary based on skills, experience, location, and other relevant factors.

Okta is hiring a remote Program Readiness Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

OKX is looking to hire a Customer Service Agent (Ukranian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Call Center Solution Architect

locations

Remote– United States

Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Position Overview:

We are seeking a seasonedCall Center Solutions Architectto join our team. As a subject matter expert, you will play a pivotal role in designing and optimizing call center operations. Your expertise in networking, omnichannel systems, workforce management, and capacity planning will drive efficiency, enhance customer experience, and ensure seamless communication.

Responsibilities:

Solution Design and Implementation:

• Collaborate with stakeholders to understand business requirements and pain points.
• Architect end-to-end call center solutions, considering scalability, redundancy, and security.
• Evaluate existing infrastructure and propose enhancements or replacements as needed.
• Implement and oversee the deployment of call center technologies, including IVR systems, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and CRM (Customer Relationship Management) tools.

Network Infrastructure Optimization:

• Analyze network architecture to ensure optimal call routing, minimal latency, and high availability.
• Design failover mechanisms and disaster recovery plans.
• Work closely with network engineers to troubleshoot connectivity issues and optimize data flow.

Omnichannel Expertise:

• Develop strategies for seamless customer interactions across channels (voice, chat, email, social media).
• Integrate omnichannel platforms to provide consistent service experiences.
• Ensure smooth transitions between channels for customers and agents.

Workforce Management:

• Create staffing models based on call volume, service level agreements (SLAs), and agent efficiency.
• Implement workforce management tools for forecasting, scheduling, and adherence tracking.
• Optimize agent utilization while maintaining employee satisfaction.

Capacity Planning and Scalability:

• Forecast call center growth and plan for scalability.
• Monitor system performance metrics (e.g., call abandonment rate, average handle time).
• Recommend hardware and software upgrades to accommodate increased omnichannel volume.

Partner Management Optimization:

• Collaborate with partner management team to evaluate current outsourcing strategies and new technologies.
• Stay informed about industry trends and emerging call center solutions.

Documentation and Training:

• Assist in creating detailed technical documentation for call center processes, configurations, and troubleshooting guides.
• Assist training staff on system usage, best practices, and troubleshooting procedures as needed.

Qualifications:

• Education: Bachelors degree in Computer Science, Telecommunications, or related field (Masters preferred).
• Experience:
  • Minimum of8 yearsin call center operations, with at least5 yearsfocused on solution design.
  • Proven track record of successful call center implementations.
  • Certification in relevant technologies is a plus.
• Skills:
  • Proficiency in call center software (e.g., ACDs, IEX)
  • Strong understanding of networking protocols
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to lead cross-functional teams and manage complex projects.

Benefits:

• Competitive salary and benefits package.
• Opportunity to shape call center strategies and drive organizational success.

If you are a strategic thinker with a passion for optimizing call center operations, we encourage you to apply! Join our dynamic team and make a lasting impact on customer service excellence.

Consensys is looking to hire an Enablement Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Location:  US Locations; 100% Remote

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) – a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

As a Customer Support Specialist, you are the face of CoLab to our customers. You will champion a consistent standard of excellence in helping our customers – no issue is too small or too complex, you will communicate and organize with all facets of the organization to determine the best possible results for our customers.

What you’ll do: 

• Provide help and answers to customers’ technical issues by identifying the problem, researching answers and providing guidance
• Champion all aspects of the user’s experience, with a focus on clarity and speed
• Work to clarify and triage customer requests as quickly as possible
• Maintain a positive customer sentiment throughout the support process and escalate appropriately
• Consistently follow up with internal team on open issues
• Consistently and confidently triage and escalate requests to other internal teams in a timely manner
• Independently own the support process and decision matrix, completing retros and updating as necessary
• Assist in the gathering and reporting of quality and support related standard operating objectives and measures
• Ability to work non-standard hours to ensure we have coverage across the majority of our customers time zones

What you’ll need: 

• Experience working with CAD desktop software and troubleshooting issues loading / converting CAD files
• Experience dealing with external customers in a technical support context for a SaaS web application
• Exceptional interpersonal skills with a broad range of external and internal teams
• Exceptional written communication skills and the ability to effectively communicate technical concepts to non-technical users
• Ability to communicate effectively and with empathy via phone, web conference, and in writing
• Experience with web debugging tools such as Chrome Dev Tools, JavaScript Console and performance monitoring platforms like Datadog, New Relic or AppDynamics
• Experience with a ticket management system like Zendesk, Shortcut or Jira
• (Nice to Have) Experience managing and maintaining a customer-facing knowledge base
• This role will deal with highly sensitive information, requiring the successful completion of enhanced background checks and security clearance. For this reason, you’ll need to have US citizenship and be physically located in the US.

The extra details: 

• Compensation: This is a full-time, permanent position with a competitive compensation package that includes a stock options package.
• Benefits: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
• Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within the west coast of the US.
• Success measured by: Response time to customer requests,  average handling time, first Contact Resolution. 

Location: US Locations Only

Framework is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Customer Support Specialist

Location:Remote, US

*Please note: This is atemporarycontractposition*

• Contractbegins June 3rd, 2024 through the end of September 2024
• Contractors must be available 40 hours a week
• The hourly rate for this position is $17/hour

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student’s learning experience to support and celebrate their learning.

Our Mission:

Seesaws mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Role:

We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.

Your Responsibilities:

• Quickly and effectively solve customer issues (through email) from teachers, parents, and administrators to ensure they successfully use Seesaw
• Use spreadsheets to process data and resolve errors
• Identify and escalate software challenges or bugs to the team
• Learn the ins and outs of our product to become a Seesaw expert

Requirements:

• Deep empathy and patience for teachers, schools, and parents
• Advanced computer skills and experience with web-based applications such as Zendesk, Google Suite, including Google Sheets or Excel
• 2+ years of customer support experience, preferably ineducationoreducationtechnology
• Excellent writing and communication skills
• Ability to investigate and resolve technical issues quickly
• Highly organized and detail-oriented
• Flexibility to pivot with the demands of the business or shift priorities quickly
• A desire to become an expert on our product (previous experience with Seesaw a plus)

Compensation:

Our compensation ranges are based on paying competitively for our size and industry. Inidual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our compensation ranges based on these factors.

Thehourly ratefor this position is:$17.00

This is a Non-Exempt position.

Circle is hiring a remote Customer Success Manager, Bi-Lingual (English/Portuguese). This is a full-time position that can be done remotely anywhere in AMER.

Circle - The modern community platform for creators.

Customer Service Representative (Part Time)

locations

Remote

time type

Part time

job requisition id

REQ-3322

Job Overview:

Time4Learning is seeking a part time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday – Friday in four hour shifts between the hours of 2:30pm – 6:30pm eastern time.

Location: Remote, USA but must be able to work east coast hours.

Job Responsibilities:

• Communicate with customers through various channels including phone, email, chat, and social media
• Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
• Identify patterns and suggest remedies that will achieve customer satisfaction
• Keep records of customer interactions, comments, and complaints
• Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
• Use techniques that will leave an impeccable first impression
• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
• Must be available to work occasional Saturdays

Job Requirements:

• Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
• Excellent verbal & written skills
• Ability to multi-task in a fast-paced environment
• Minimum of 1 year of Homeschool experience a plus
• Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

GitLab is hiring a remote Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Squarespace is hiring a remote Conversation Designer. This is a full-time position that can be done remotely anywhere in the United States.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Title: Customer Support Agent, L1

Location: Simple Remote

JobDescription:

Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.

Simple is a mobile application designed for improving quality of life by changing ones eating habits. It assists users in tracking everything essential to develop healthy eating habits and healthy lifestyles. It shows users’ patterns/insights and motivates them to apply this knowledge to turn their lives around.

Simple is one of the top apps in the Health and Fitness category on the App Store. The app’s audience continues to grow rapidly both in U.S. and European markets, already exceeding 12 million downloads.

We are proud of our people. We believe that the Simple team is the key to our success and the company’s most valuable asset. So, if you are interested in health and wellness, enjoy solving challenging problems, and have always aspired to become part of a global project — we want to hear from you!

We are currently looking for a professional and carrying Customer Support Agent, L1 to join our Support team.

What we are looking for:

• Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
• Fluency in written English is a must;
• Resistant to stress and routine: you will have to correspond a lot with users;
• Self-organization skills;
• Ability to work in a fast-paced ever-changing environment;
• Technologically inclined;
• Attentiveness, responsibility;
• 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role;
• Experience in mobile products is desirable;
• Experience in Zendesk, Stripe, PayPal and Chargedesk;
• Readiness to work shifts 2/2 (day or night);

Main duties:

• Monitoring of incoming messages (Escalations/Product Requests – 1st Line Support Team);
• Processing billing requests (email channel);
• Work with users feedback;
• Collaboration with the Community, QA, marketing and Development teams;
• Turning potential negative customer situations into positive experiences.

Perks and benefits:

• A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe
• Full-time remote employment. Contract work for any non-sanctioned country.
• Open and democratic team communication
• International project. Languages: Russian, English

Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.

sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Seasonal Customer Success Representative

Remote

Sales

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks a Seasonal Customer Success Representative.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum,Wit & Wisdom,Eureka Math andPhD Science, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit:www.greatminds.org

OUR MARKET POSITION

Great Minds Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Job Purpose

The Seasonal Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Success Supervisor and is a member of the Great Minds Sales Team. This position is remote and will be responsible for handling inbound calls along with a host of customer inquiries in high volumes, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be tech-savvy, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting. Candidates should also be able to cover up to 8 hours of the call center hours of operation between 7 AM and 8 PM EST.

Responsibilities

• Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
• Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, professional development options, order placement, and shipping/receiving of materials in high volumes
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Handles various related projects as needed
• Practices consistent and concise communication with both customers and internal contacts
• Keeps clear and meticulous records of customer interactions through the organizations Customer Relations Management (CRM) tool
• Assists in CRM data validation and management
• Tracks orders through various stages of fulfillment

Requirements

• Minimum 1-3 years’ experience in a customer service-related field
• Self-motivated with excellent creative and proactive problem-solving skills
• Incomparable people skills with the ability to handle difficult situations with poise
• Willingness to learn about company products and policies to better assist customers
• Ability to efficiently multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Highly proficient with Microsoft Office
• Experience utilizing Salesforce or other CRM software (preferred)
• Ability to work remotely in a professional and secure environment
• Must have consistent high-speed internet access
• Headset provided, but must utilize personal laptop/computer (tablets not sufficient)

Required Education

• High school degree

Status

• Seasonal (May through September)
• The hourly rate for this position is $19/hr

Location

• Remote

New employees will be required to successfully complete a background check and provide proof of COVID-19 vaccination, subject to potential accommodation as required by law.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domainsgreatminds.orgorgreatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please [email protected].

Great Minds is an equal opportunity employer. We will extend equal opportunity to all iniduals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.

#LI-Remote

Title: Customer Support Representative

Location: United States

Category: Customer Service

Job Description:

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. Were looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, were creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journals Best Places Best Companies for Diversity, #1 2019 and 2020
• DataBird journals Best Places Best Companies for Women, #4 2019 and #1 2020

About The Role:

As a Customer Service Representative at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every inidual, be it a client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

Obsess over Clients and Taskers, Win Together with Heart, Own the Challenge, Be Bold & Think Big. Move Fast.

What You’ll Work On:

Customer Obsessed:

• • Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
  • Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
  • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• • Understand customer needs and preferences through direct interactions and feedback.
  • Use feedback to make informed decisions aimed at improving customer satisfaction.
  • Spot trends in customer inquiries and behavior to better anticipate their needs.
  • Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
  • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
  • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English is required; proficiency in French or Spanish is a welcome bonus.

Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

• Monday-Friday – 10:45am – 7:45pm
• Tuesday-Saturday – 7:30am – 4:30pm, 8:30am – 5:30pm, 9:45am – 6:45pm, or 10:45am – 7:45pm
• Sunday-Thursday – 7:30am – 4:30pm, 8:30am – 5:30pm, 9:45am – 6:45pm, or 10:45am – 7:45pm

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The hourly rate for this position is $17.50/hr. (Guaranteed 40 hours per week) This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

Youll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
  • Care Deeply. We take time to be present and partner with our team and communities.
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Arbitrum Foundation is looking to hire a Community Moderator - APAC to join their team. This is a full-time position that can be done remotely anywhere in India.

sdfadfs

asdf

sdaf

sdaf

sadf

asdfsdaf

Salary and compensation

sdfadfs

asdf

sdaf

sdaf

sadf

asdfsdaf

Salary and compensation

sdfadfs

asdf

sdaf

sdaf

sadf

asdfsdaf

Salary and compensation

Customer Care QA Trainer

Remote

Atlanta, Georgia, United States

Customer Experience

Full time

Description

Tangelo aims to improve healthy food access and promote healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

The QA Trainer is responsible for ensuring the quality and consistency of customer interactions by designing and delivering training programs for customer service representatives. This role involves assessing the performance of customer service agents, identifying training needs, and developing training materials to address gaps. The QA Trainer also plays a key role in coaching and mentoring customer service representatives to improve their skills and knowledge, ultimately enhancing the overall customer experience.

Role Scope:

Training Program Development:Design and develop training materials, modules, and resources for new hire training, ongoing skill development, and refresher training programs.

Quality Assurance (QA) Assessment:Evaluate customer service interactions through call monitoring, email reviews, and other quality assessment methods to identify areas for improvement.

Training Needs Analysis:Conduct regular assessments of customer service representatives’ performance to identify training needs and areas for improvement.

Training Delivery:Facilitate training sessions, workshops, and coaching sessions for customer service representatives, both in-person and virtually.

Performance Coaching:Provide inidualized coaching and feedback to customer service representatives to help them improve their performance and meet quality standards.

Product and Process Training:Ensure that customer service representatives are knowledgeable about products, services, and company processes through comprehensive training programs.

Documentation and Reporting:Maintain accurate records of training activities, assessment results, and training completion rates. Prepare regular reports on training effectiveness and areas for improvement.

Continuous Improvement:Stay informed about industry trends, best practices, and emerging technologies in customer service training and quality assurance. Continuously update training materials and methods to ensure relevance and effectiveness.

Collaboration:Work closely with other departments such as operations, customer support, and product development to identify training needs and address customer service issues.

Compliance:Ensure that training programs and practices comply with company policies, procedures, and regulatory requirements.

Requirements

• Bachelor’s degree in business administration, education, communication, or a related field.
• Proven experience in quality assurance and training, preferably in a customer service or call center environment.
• Strong knowledge of customer service principles, practices, and standards.
• Excellent communication and interpersonal skills, with the ability to effectively convey information and provide feedback to iniduals and groups.
• Experience in designing and delivering training programs, including curriculum development, instructional design, and facilitation.
• Ability to analyze data and performance metrics to identify training needs and measure training effectiveness.
• Proficiency in Microsoft Office applications and training software/tools.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Flexibility to adapt to changing business needs and priorities.
• Certification in quality assurance or training (e.g., ASTD, Six Sigma) is a plus.

Benefits

• Competitive salary

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Unlimited Paid Time Off Policy (Vacation, Sick & Public Holidays)
• Remote First! Work From Home
• Company Provided Hardware
• Wellness Resources

Decentraland is looking to hire a Players/Creators Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

MetaMask is looking to hire an Ecosystem Engagement Manager (EEM) to join their team. This is a full-time position that can be done remotely anywhere in EMEA, or the United States.

Customer Experience Associate (Full-Time and Part-Time)

Remote, USA

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And were backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, were a well-funded startup and have invested in people and technology while growing our partnerships responsibly.

Were also proud to have received recognition from the fintech world. Awards weve won include:

• 2023 Best Consumer Lending Programby Tearsheet
• 2023 Best Point of Sale Productby Fintech Breakthrough
• 2022 Best Consumer Lending Solutionby Finovate
• 2022 Best Emerging Lending Platformby Lendit (now Fintech Nexus)

But what youll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 forfinancial servicesand 36 forSaaS companies.)

As a result of our efforts in building this healthy company culture, weve been nominated to severalGreat Places to Worklists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, were in it for the long haul, and were looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (theyre our raison dtre).
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

The Opportunities

At Wisetack, were committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow.

Wisetack is hiring for both full-time and part-time Customer Experience Associate positions.Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience.

Responsibilities

• Successfully resolve complex customer issues through the use of multiple support channels (email, sms, chat), but mainly over the phone
• Responsible for owning and staying up to date with ongoing issues
• Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share with product and engineering teams to improve the customer experience
• Work on various projects and initiatives to improve both the agent and customer experience
• Handle customer escalations as needed

Requirements

• 2+ years of experience working in a customer-facing role
• Strong troubleshooting skills
• Strong passion for helping solve user issues, with unwavering patience and empathy
• A team player who contributes ideas to improve processes
• Self-motivated & self-starting; independent, proactive, highly responsive, flexible, and adaptable
• Ability to work extremely well under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to explain decisions and present information clearly, as it pertains to company policies
• Strong attention to detail, and highly organized
• Analytical approach to navigating, investigating, and understanding how products work
• Aptitude for learning new products, processes, and systems
• Stable and reliable internet connection

Bonus points

• Fintech experience
• Proficient in Zendesk, and other CRM tools such as Insightly

Full-Time Position – Additional Info:

• For the full-time position, we offer two shifts:
  • AM Shift: 6am to 3pm PSTOR
  • PM Shift: 8am to 5pm PST
• The hourly rate for this position is $25 per hour plus equity, andbenefits

Part-Time Position – Additional Info:

• For the part-time position, we have 5-hour shifts up to 30 hours per week
  • (6am-11am PST or 7am-12pm PST)
• This position accrues sick time per California law, but will not accrue PTO.
• There are no health benefits available for this role.
• The hourly rate for the position is $25 an hour.

Interview Process

• Application Review
• Recruiter Screen
• Take Home Assessment
• Hiring Manager Call
• Interview I
• Final Interview
• References
• Offer

We are seeking a dynamic and dedicated inidual to join our team as a Bilingual Community Moderator. In this role, you will play a pivotal part in managing and nurturing our erse language-speaking communities, ensuring a positive and supportive atmosphere across various communication channels.

Responsibilities:

1. Community Engagement: Actively engage with community members speaking various languages (including English, Japanese, and Chinese) on Discord and Telegram, facilitating discussions, providing support, and fostering unity.
2. Support Ticket Management: Handle incoming support tickets from users of different languages, promptly resolving issues and escalating when necessary to ensure customer satisfaction.
3. Outreach to Crypto Communities: Expand our presence in various crypto communities through outreach efforts, collaborations, and effective communication strategies.
4. Content Translation: Translate content between English, Japanese, and Chinese to keep all language communities informed about Jojo Exchange’s updates, announcements, and initiatives.
5. Event Coordination: Assist in organizing and promoting events targeting bilingual audiences, ensuring seamless communication and engagement.
6. Feedback Collection: Gather feedback from users of different languages to identify areas for improvement and refine engagement strategies accordingly.
7. Professional Conduct: Maintain professionalism, integrity, and impartiality while representing Jojo Exchange to erse language communities.

Qualifications:

1. Fluency in English and proficiency in Japanese or Chinese, with excellent written and verbal communication skills in all languages.
2. Experience in community management, customer support, or a related field within the cryptocurrency or fintech industry preferred.
3. Strong interpersonal skills and the ability to effectively engage with erse audiences.
4. Proven track record of managing multiple tasks and prioritizing responsibilities in a fast-paced environment.
5. Passion for cryptocurrencies and a deep understanding of various crypto communities and cultures.
6. Ability to work independently as well as collaboratively within a team.

Desirable:

1. Previous community moderation experience.
2. Experience in using Notion.

H1 is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

Customer Support Representative

at Universal Audio

Remote (Domestic USA)

Department: Marketing / Customer Support

Location: Scotts Valley, CA OR Remote

Universal Audio is looking for a talented Technical Support Representative to join our growing team. This person will provide pre and post-sale technical support for UAs product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools.

Responsibilities:

• Assist all Universal Audio customers and incoming inquiries as required
• Provide UA product installation support and troubleshooting for Windows and MAC based computers
• Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
• Generate knowledge base entries, both written and in video tutorial formats
• Communicate directly with customers either by telephone, chat, on line requests, or service requests
• Respond to customer inquiries, complaints, and service requests within specified department metrics
• Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process replacement parts orders
• Provide customers with presales product and service information
• Provide support to customers to help resolve potential account issues, including research of on line purchases
• Communicate and coordinate with internal departments as required
• Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
• Coordinate the handling of RMA, and service requirements through the distribution channel

Qualifications:

• Communication skills English, verbal and written. In addition, region specific language as required by position.
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Ability to translate support transactions and provide data collection to categorize interactions
• Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
• Experience with use of UAD-2/Apollo hardware products.
• Experience with UA Software: UA Console and LUNA recording software.
• Ability to lift 20 pounds
• Must be able to sit for extended periods
• Available to work overtime and weekends when required.
• Have access to high speed internet connection to accommodate working remotely
• Have an appropriate workspace in your residence, when applicable
• Have reliable transportation, when applicable

Education / Experience:

• High school diploma, general education degree or equivalent work experience. Formal recording technology education desirable
• Advanced Knowledge of customer service principles and practices
• Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
• Knowledge of relevant computer applications DAW for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
• Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
• Knowledge of music production, sound design, basic principles of sound
• Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects

Compensation:California Hourly Rate of Pay is $18.50 per hour

Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire

UA offers competitive benefits:Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

UA Mission:We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.

UA Vision:In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling ranging from audio interfaces and guitar gear to microphones and software all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protectedcategories.

Customer Support Agent (m/f/d)

• Worldwide
• Remote OK
• Full-Time

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

Weve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

This is a remote position. You can work from anywhere in the world but we ask you to have a 3 hours overlap with our Asia office at some point during the day (10 am – 7 pm HKT (GMT +8)).

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities

• You are part of our support team and take care of electronic data processin;
• Youre the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner;
• Supporting the team in executing and optimising all processes within the customer service department.

Requirements

• Excellent communication and problem-solving skills and a service-oriented approach;
• Very good written and spoken English skills;
• At least 1 year of experience in B2C support.

Benefits

• Remote first company culture.
• Flexible work hours to support a personal work-life balance.
• Weekly remote Embodiment@Work breathing and workout exercises.
• Online language classes: English, German, French, Spanish etc.
• Working in a multicultural environment with people from over 30 different countries.
• Flat hierarchies with an open-door policy.

Rasa is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Germany, Serbia or the United Kingdom.

Rasa - Open source conversational AI.

Are you interested in joining a rapidly growing business in the cryptocurrency, sports and gambling industry, where you’ll provide exceptional service to our growing player base? We are on the lookout to expand our Player Support team, where we provide exceptional service to our players.

As one of our Player Support Representative, you will be the main touch point with our players, helping them enjoy our platform and assisting them with any queries. All communication with our players will be via chat - no phone calls!

If you don’t have experience in cryptocurrency, sports or gambling industry, that’s okay! We can provide this training on the job. We are looking for candidates who are thoughtful, have great communication skills and are able to provide personalised attention to our players.

Our service never stops! As we service players around the world, we create a roster for our team to service our players across multiple time-zones. We have roles which fit within normal AEST (UTC +10) business hours, but we’re also on the hunt for team members who are keen to work rosters which service our players in different time zones. Let us know your preference as part of your application.

This is an excellent opportunity to get the chance to develop in your career. We’re keen on hearing about what motivates you professionally and provide you a pathway to learn and develop in our company.

As we build our business, we’re working hard to create an inclusive team environment, where we value people who can work well together, can have fun and be respectful to one another. This role is ideal for someone who wants to be part of a growing company, can collaborate and help us build something great!

At Kingside we are a service provider of Shuffle.com. Shuffle is the future of crypto betting and the premier destination for casino games and sports betting.

Locations: Melbourne, Australia preferred. Remote options may be available for exceptional candidates.

Employment Type: Full-time, rostered positions. Candidates must be flexible and available to work weekends, nights, and public holidays as required.

Start Date: Immediate, flexible.

Key Responsibilities:

• Providing high-quality, speedy customer support via live chat
• Addressing and resolving player inquiries in a timely and professional manner.
• Maintaining a high level of client focus and dedication to customer satisfaction.
• Demonstrating a strong capacity for attention to detail and problem-solving.

Capacity and Skills:

• Proactive personality with a willingness to learn and adapt.
• Strong computer proficiency and strong communication skills, including writing with correct grammar.

Desirable Qualifications:

• Experience within the gaming, betting, or cryptocurrency industries is highly regarded but not essential.
• Candidates with previous customer support experience, especially in relevant fields.
• Bilingual or multilingual candidates (with writing ability) will be highly regarded.

Benefits:

• Competitive salary and benefits.
• Opportunity to be part of a growing industry and company.
• Dynamic and supportive work environment.
• Training and development opportunities.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

If you are passionate about providing outstanding customer service and are seeking an opportunity to advance your career with a company at the forefront of the sports and gambling industry, we encourage you to apply.

Please submit your CV of no more than 2 pages, and a cover letter of no more than 200 words, highlighting your suitability for the role and what has motivated you to apply.

How will we assess your application?

Communication is key to this role, as you’ll be the face of our online gambling site, dealing directly with our players. Please read the job ad above and submit your 200 word max cover letter outlining your professional motivation and your suitability for the role. We want to see how you can communicate - striking the right balance between being factual and persuasive, and showing your personality in the way you write.

GitHub is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Australia.

GitHub - The world's leading software development platform.

Binance is looking to hire a Customer Service Representative (English) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Associate, Customer & Product Support

Job Description:

Location: United States (Remote)

Reports to: Director, Customer & Product Support

About AlphaSense:

AlphaSense is a market intelligence and search platform used by the world’s leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private contentincluding equity research, company filings, event transcripts, expert calls, news, trade journals, and clients own research content.

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore.

About the Team:

Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSenses market-leading platform and products. We are committed to enhancing every users experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.

About the Role:

We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market.

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are:

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role.
• You possess a customer-first mindset and enjoy working through complex problems to find solutions.
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.
• You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our erse base of clients, much of the technical knowledge required to succeed will be learned on the job.
• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.
• You have an interest in AI, technology and software applications.

What Youll Do:

• Deliver a world-class customer experience.
  • Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues.
  • Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.
• Provide impeccable customer support.
  • Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
  • You will escalate tickets to appropriate teams when needed and will retain a position as the customers point person through regular updates and confirming resolution.
• Act as a key partner to Product and Engineering.
  • You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives.
  • You will be responsible for packaging information in an easily accessible and actionable way for technical teams to process and resolve accordingly.
• Be an expert on our product and continuously build your knowledge.
  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge
  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all iniduals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Base Compensation*: $67,000-$80,000

Additional Components: You may also be offered a performance-based bonus, equity, and a generous benefits program.

*For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed above.

Location:  Latin America; 100% Remote

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Support Representative to join our team.

The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers – more than 9 out of 10 customers rate Semaphore support as exceptional. Our mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where you step in. ​​

You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems

This is a full-time remote position with a fixed 12-month contract for maternity leave cover.

Working hours: 10 – 18 PST (GMT-8) Mon – Fri

Responsibilities

• Respond to customer requests in a timely and accurate way via email or Slack
• Analyze customers’ requests to understand common issues and needs
• Update our internal knowledge base with useful information gathered from the communication with the customers
• Participate in building internal processes and procedures to make them as effective and efficient as possible
• Gather feedback from the customers and propagate it to the relevant teams
• Follow up with customers to ensure their issues are resolved
• Collaborate with other teams in handling and overseeing customers’ payments

Requirements

• 1+ years of professional experience in a customer support role within a startup environment, or equivalent.
• Minimum Bachelor’s degree or equivalent level of education
• Excellent English, both written and verbal communication skills
• Ability to work effectively remotely with an international team
• Emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
• Strong analytical reading skills – you can recognize the question behind a question.
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
• True customer advocate – you understand the importance of keeping both the customer and the relevant internal teams regularly updated
• Highly organized and self-managed, have an excellent work ethic and attention to detail.
• Proactive team player interested in taking an active part in the evolution of team processes

Bonus experience

• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Experience in communicating with developers

Benefits

• The impact of working on a product competing in a global market.
• Join a small team of around 30 full-time people who love their work.
• A healthy 40-hour work week and a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture, which reflects that. We encourage applications from all qualified iniduals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.