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Remote Customer Support Jobs

Details on Job Responsibilities

The Full Time Concierge will be on duty to answer any urgent questions and help travelers who are stuck overnight. Email and phone systems are programmed to alert if there’s a problem, so this role is responsive.
Some urgent questions may require a simple response or update (such as slight delay with no impact to plans). Others may involve finding new flight options for cancellations and missed connections. This will often be done in the Sabre GDS.
Be available to answer urgent phone calls and provide help if needed. (Sometimes, those calls to the urgent line aren’t all that urgent.)
Prepare and send flight updates.
Assist with tasks such as processing refunds, filing for compensation and other pre- and post- travel tasks as needed.
When needed and workload permits, the concierge will assist with travel planning, including but not limited to searching for and booking air travel, hotels, car rentals, and transfers. This will mainly be done by email but may also entail phone calls.

If this sounds like the kind of thing you like to do, then keep reading for what we’re looking for.

Skills You Should Possess (and Other Stuff)

Reliability is absolutely critical. Must be available and able to assist within 10 minutes of any alert notification.
Must have good knowledge of airline networks and options to be able to find alternates quickly for stranded clients.
Knowledge of Sabre or other GDS/ARS preferred but not required (don’t bring your bad habits).
Accuracy and speed are very important. Timing is everything when it comes to this role.
Common sense ability to help clients better understand what they need or should want is required.
Never be too proud. If you don’t know the answer, then be willing to ask others for help.
Must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry, so you can’t be.
Background check will be required – job involves handling sensitive client data.
Location doesn’t matter to do the job, but you must be eligible to work in the United States. Preference will be given for those in Arizona, California, Colorado, Florida, Georgia, North Carolina, Tennessee, Texas and Virginia. We figured this might be perfect for an expat who might not be working currently but wants something to do during the daytime on the other side of the world.

All work is done remotely so make sure that you have a comfortable place to work. Work will be done on your own computer, and you must have reliable internet and a smartphone. Communication with clients and airlines is a mix of email and phone, so you must have a quiet work environment.

We can’t stress enough how important attention to detail is, so please be sure to include your favorite airline in your application.

Administrative Assistant

Gas Express LLC

worldwideRemotive11 months ago

Apply Now11 months ago

customer service💸 $15 - $29 /hour

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Jun 16, 2023 - Gas Express LLC is hiring a remote Administrative Assistant. 💸 Salary: $15 - $29 /hour. 📍Location: Worldwide.

Gas Express is looking for an administrative assistant to join our team in our North Carolina office. This person will work remotely to support the daily operations of the office.

The ideal candidate is a high-energy inidual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.

Responsibilities:

Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed.
Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders.
Organize internal resources - Build out and maintain processes to keep files and office supplies organized and easily accessible.
Liaise with visitors - Act as point person for office guests.
Communicate policies and procedures - Alert employees of new processes, rules and regulations.
Facilitate executive-level operations - Book travel, submit expense reports and send communications for high-level staff as needed.

Requirements:

High school diploma
1-2 years experience as an administrative assistant, secretary or receptionist preferred
Strong organizational, communication, and time-management skills
Proven ability to work in a fast-paced environment
Positive, high-energy attitude
Resourcefulness, creativity, and problem-solving skill set
Familiarity with office equipment (i.e. printers, fax machines, projectors)
Proficiency in Microsoft Office (especially MS Excel and PowerPoint)

About Gas Express: Gas Express is a proud franchisee of Circle K, known worldwide for quality products and great customer service. Our goal is to continue to expand the Circle K presence in much of Georgia through an exclusive master franchise agreement in Clayton, Cobb, Coweta, DeKalb and Fulton counties.

Gas Express is a convenience retailing organization dedicated to do business face-to-face with literally thousands of people each day, all of them iniduals with a high level of regard for our brand, our products and services. It is up to us to continue to build value for our customers by continually giving them the best products, the best services, and the best environment in which to shop and fuel.

Our employees enjoy a work culture that promotes and expand the Circle K presence in much of Georgia through an exclusive master franchise agreement in Clayton, Cobb, Coweta, DeKalb and Fulton counties. .

Gas Express LLC benefits include ong-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance, Commuter Benefits Program. benefits like health care, paid time off, retirement savings and professional development

Employees can also take advantage of ong-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance, Commuter Benefits Program. offerings like casual dress code, free parking, corporate discounts, and gym memberships

Customer Support Escalations Specialist

Bellhop, Inc. Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Support Escalations Specialist

REMOTE, USA

CUSTOMER OPERATIONS

SEASONAL / REMOTE

The Customer Support Escalations Specialist is a member of the Support organization with Bellhop, and leads and handles customer escalations resulting from product and service failures. This role brings authentic empathy, urgency, structure, and additional internal resources when necessary to fully resolve customer challenges that would otherwise result in a high level of customer dissatisfaction.

High level: This role is responsible for taking escalated customer situations and turning them into high-five experiences. The ideal candidate has experience working on a highly cross-functional support team, collaborating with teammates to solve complex logistical and service challenges.

To be successful, a strong candidate finds opportunities for efficiency, is a natural problem solver, and is capable of multitasking and supporting an array of complex customer problems. This inidual should be comfortable taking charge of high-stress situations, giving direction to customers, Bellhop Pros, and third-party vendors as needed to drive swift resolution to service incidents.

Basic Qualifications:

- At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced environment, managing multiple complex customer issues concurrently
- High degree of organization and eye for detail: seemingly small details can make or break someone’s move day
- Able to keep it real and have difficult conversations when necessary with customers, Bellhop Pros, third party providers, and internal stakeholders
- Weekend and holiday availability in line with business needs

Responsibilities

Escalations Management:
- Own complex escalations end-to-end, from initiation through resolution, by developing and adapting action plans, collaborating with a cross-functional team, and keeping lines of communication open between impacted parties.
- Support service failure response and coordination between the customer, Bellhop workforce (Pros), third party service providers, and internal Bellhop stakeholders as needed.
- Set customer expectations and provide continual updates regarding resolution action plans and progress, both externally (to the customer) as well as to Bellhop internal stakeholders.
- Seek guidance from senior managers as needed for higher complexity escalations with elevated risk of loss.
- Provide process improvement recommendations for improving the customer experience.
- Provide feedback to product managers and engineers based on learnings from customer engagements.
Customer Review Management:
- Execute the review management process.
- Review and reply to public-facing customer reviews across business pages and platforms, including to Yelp, Google, Trustpilot, BBB, and others.
- Lead and drive the internal review response process: identifying related orders, customers, and support tickets, investigating root causes, and attempting full resolution in a single response where possible.
- Respond publicly to reviews in a tonally appropriate way that aligns with brand and voice guidelines.
- Log and tag reviews appropriately to ensure full issue resolution and effective data tracking.
Other Support Needs:
- Assist with other support-related tasks and projects as needed.

Customer Care Advocate

Gusto Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Title: Customer Care Advocate

Location: Denver, CO and Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

About Customer Care

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Customer Care Advocate supporting payroll at Gusto, you will guide our customers to payroll solutions, answering queries via phone and email each day.

Here’s what you’ll do day-to-day:

You will provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume.
You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
You will be able to perform your duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues.
You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers.
You will be able to deliver exemplary customer service using a search first mentality.

Here’s what we’re looking for:

6 months – 2 years of work experience in a customer-facing role
Preferred: 1 – 2 years experience in a contact center environment, and/or processing payroll
A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
Self Starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months.
Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.
Reliable: Reference checks should reveal no attendance/tardiness patterns.
Ethical: The demands of this position are not an excuse to abandon our values, but rather, an opportunity to reveal them to our customers.
Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $20.20/hr in Denver & most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Student Support Assistant

Western Governors University - WGU Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Part-Time Student Support Assistant

locations

Home Office

time type

Part time

job requisition id

JR-014806

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an inidual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $15.72 – $21.97

If you’re passionate about building a better future for iniduals, communities, and our countryand you’re committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a erse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

A Student Support Assistant (SSA) is a supporting inidual contributor that can answer general support interactions from the student throughout the student lifecycle. This inidual will demonstrate competencies while performing a variety of routine or standardized tasks, of limited scope. Scope of work may require cross-functional coordination and/or collaboration with WGU staff alongside on-job training within Student Support Services. The Student Support Assistant applies organization’s leadership principles and cultural beliefs, while understanding policies, practices, and procedures in the course of work to analyze and resolve learner issues. The SSA work directly impacts team objectives and contributes collectively to our service line goals. Daily tasks and work effect our student learner experience and their path of academic success.

Essential Functions and Responsibilities:

Supports typically multiple content areas of the Student Lifecycle
A specialist is in charge of answering student calls, listening to their concerns, and solving problems
Coordinates cross-functional and/or collaborative efforts with internal staff to provide support to students
Specialist will take inbound calls and has possible outbound conversations that address the needs of the learner. Additional steps may be taken, for example, escalating an issue to the appropriate department to satisfy the student experience and resolve their issues
Assists student learner and staff with processes across the Enrollment and Student Lifecycle (eg. uncontacted lead management, mentor change requests, requests for contact, accessing internal contact information, a replacement laptop, student ID cards, student condolence cards and flowers, referrals to the Financial Support Fund)
Assists student learner or staff in task processes, such as scheduling of appointments, unofficial transcript research and review, process updates, etc.
Resolves student issues with a full understanding of WGU and student support platforms and systems, providing effective and quality support.
Enforces student policies and procedures while dealing with student learners, which can include: proper greeting, verification, documentation, call control and efficiency requirements with minimal errors as well as providing accurate information and taking correct action as defined by WGU
Conducts and manages proper case documentation procedures as defined by the department

Knowledge, Skill and Abilities:

Proficient use of Salesforce workspace and Purecloud applications
Adequate computer skills
Ability to navigate different technological platforms
Good communication skills, both verbal and written
Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite and other office resources and equipment including phones, telecommunication systems, copy machines
Demonstrates WGU leadership principles and cultural beliefs
Ability to collaborate with colleagues inside the department
Ability to keep a positive attitude with all members of WGU
Able to accept and implement feedback from QA Coaching and in Supervisor one on one settings
Willingness to learn and grow
Ability to work in a fast-paced environment
Demonstrates professionalism
Ability to document interactions correctly
Detail-oriented

Competencies:

Organizational Impact:

Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives to help reach SLA goals.
The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.

Problem Solving and Decision Making:

Issues may arise and require inidual ownership to seek solutions that are readily available. There is a well-established and familiar set of activities and processes that will derive a solution.
Responsibility in checking data and information for minor changes.

Communication and Influence:

Good communication with learners and staff is essential.
Updates and information that is provided or obtained may require further outreach to learners and staff.

Job Qualifications:

Minimum Qualifications:

One (1) year administrative and/or customer service experience

Preferred Qualifications:

Some college experience preferred

MUST BE ABLE TO WORK ONE THE BELOW SCHEDULES:

Schedule 1:

Monday: 2:30 pm 8:30 pm MST

Tuesday: 2:30 pm 8:30 pm MST

Wednesday: Off

Thursday: Off

Friday: 2:30 pm 8:30 pm MST

Saturday: 1:00 pm 7:00 pm MST

Sunday: 1:00 pm 7:00 pm PST

Schedule 2:

Monday: 6:00 am 12:00 pm MST

Tuesday: Off

Wednesday: Off

Thursday: 6:00 am 12:00 pm MST

Friday: 6:00 am 12:00 pm MST

Saturday: 10:00 am 3:00 pm

Sunday: 10:00 am 3:00 pm

Schedule 3:

Monday: 4:00 pm 10:00 pm MST

Tuesday: 4:00 pm 10:00 pm MST

Wednesday: 4:00 pm 10:00 pm MST

Thursday: 4:00 pm 10:00 pm MST

Friday: 4:30 pm 10:00 pm

Saturday: Off

Friday: Off

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to ersity.

Patient Service Representative

Boston Medical Center Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Patient Service Representative (Remote)

Remote
Full time
job requisition id 29823

POSITION SUMMARY:

The Patient Services Rep will be responsible for handling inbound and outbound communications for BMC’s Primary Care Practice. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

This position is permanently remote. Qualified candidates must provide their own stable internet connection and a quiet and secure space to work from home.

Position: Patient Service Representative (Remote)

Department: Ambulatory Call Center

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Patient Services Representative communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
Utilizes established Practice guidelines to ensure patient issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
Uses a computerized scheduling system to schedule/reschedule appointments
Provides accurate and detailed information and updates patient records using Epic
Provides detailed and clear confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
Prepares patients for telemedicine visits by providing clear instructions for the use of phone and video in the place of in-person appointments
Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
Applies critical thinking skills to address any issues that fall outside of an existing protocol or process to meet the needs of the patient
Attends scheduled training sessions regarding phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
Attends scheduled training sessions to learn to support additional ambulatory practices as directed by manager.
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

JOB REQUIREMENTS

EDUCATION:

A minimum of a High School diploma/GED is required
Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.

EXPERIENCE:

Experience in the medical field or as a call center or customer service agent is preferred.
Experience should be equivalent to one of the following:
Bachelor’s degree (related experience would be preferred but not required).
Associate degree, Medical Assistant certificate or equivalent training plus at least 1 year related work experience or
High School diploma/GED plus at least 2 years medical office or call center work experience required.

KNOWLEDGE AND SKILLS:

Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach the patient in navigating the healthcare system
Effective interpersonal skills resulting in the ability to work with a erse group of professionals and personalities in a team environment
Ability to handle challenging patient interactions and to remain resilient during times of high call volume
Ability to work autonomously without the need for constant supervision
Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
Ability to document work in a professional and efficient manner
Must be punctual and present for scheduled shifts

Customer Accounts Specialist

Ensemble Health Partners Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Accounts Specialist

Remote – Nationwide

R016070

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.

Essential Job Functions:

Outbound collection calls
Answer patient questions regarding statements
Accept payments and negotiate payment plans
Meet collection goals as set by department leadership
Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries
Gain proficiency in multiple systems to facilitate work
Maintain a superior level of Customer Service

Job Experience:

Less than 1 year

Requirements:

High School Diploma, GED, or Equivalent Experience
Ensemble associate to obtain CRCR certification within 9 months of hire.

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

Innovation
Work-Life Flexibility
Leadership
Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Credit Coordinator

Ferguson Enterprises Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Credit Coordinator – Remote

locations Remote

time type Full time

job requisition id R-102239

Job Posting:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking a Credit Coordinator to join our team!

Responsibilities:

Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
Oversee a high volume of emails during a standard shift
Perform a variety of data entry
Process customer payments via Billtrust
Investigate, approve, and request customer refunds
Help customers with questions/problems on their account
Identify the needs of customers and resolve issues

Qualifications:

Credit experience of 1-3+ years
Call center experience is a plus
Ability to organize and prioritize work
Effectively communicate in writing and verbally
Be highly detail oriented and have outstanding interpersonal skills
Ability to adjust work schedule in accordance with job objectives
Possess strong and accurate data entry skills
Perform basic math functions
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

Pay Range:

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

$15.00 – $23.08

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified iniduals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Customer Experience Agent

Rhino New York LLC Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Experience Agent

Remote

Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives. Rhino has launched the industry’s first end-to-end deposit platform servicing all stakeholders in the rental ecosystem. Rhino is aggressively responding to the most pressing needs of renters and landlords alike and aims to service more than $45 billion in cash deposits and security deposit insurance for 43 million rental homes nationwide across the entire rental industry.

Our first product eliminates the need for a cash security deposit and puts money back in renters’ pockets with a technology-driven insurance product. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. In addition to our security deposit insurance, we also offer renters insurance. Our newest offerings include Rhino+, a cash deposit collection and compliance solution for landlords and property managers, and Credit+, which will provide renters at partner communities with a means to build credit through on-time rent reporting.

We’ve already saved hundreds of millions of dollars for renters and are trusted in over 2 million homes nationwide, and most importantly, we’re just getting started…

As a Customer Experience Agent, (and face of the brand), you’ll assume a critical role in supporting our Rhino customers in finding solutions for their Rhino needs. This is a fully remote position.

In this role you will:

Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints and reach out to provide assistance.
Work cross functionally to share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their issues are resolved.
Gather customer feedback and share with our Product, Sales, and Marketing teams.
Assist in training junior Customer Support Representatives.
Leverage internal knowledge base to quickly respond to inquiries.
Understanding of service technology for fielding customer requests.
Experience in a high transaction volume environment.

We’re ideally seeking:

Experience working in Zendesk required, live chat preferred
Strong communications skills specifically on the phone and in writing.
An expert communicator in both small-talk & high-pressure moments.
Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
True team player. Open to accepting feedback to ensure the team’s success.
Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
Flexibility – We are disrupting an industry so changes to traditional processes should be expected.
Insurance Licensing: In your first two weeks of employment, you are expected to study for the P&C Licensing course.

Additionally, we are looking for:

High-level professionalism: Rhino Customer Experience Agents are strategic thinkers that understand the big picture of where the organization is going and how all the different parts are interconnected.
Technical knowledge: As a customer service professional, a Rhino Customer Experience Agent needs to be familiar with technical and industry knowledge in order to help customers make informed decisions and troubleshoot any issues. Agents should be up-to-date on all product processes, product and service usage, and company policies.
Tenacity: As a Rhino Customer Experience Agent, tenacity is required to get the job done thoroughly and accurately.
Positive attitude: For Rhino Customer Experience Agents a positive attitude keeps everyone trying new things, feeling brave about brainstorming new ideas, and makes people feel excited to go to work with their co-workers.

Compensation & Benefits

Base Salary Range: $51,000 – $60,000

Rhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology. Inidual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos. Base salary is just one part of our Total Rewards Package here at Rhino. In connection with this position, we also offer:

Competitive cash compensation package including base salary, performance bonus, and other financial perks
Medical, Dental, and Vision coverage (90% employer contribution) – eligible from your start date
Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness
Generous Paid Parental Leave
Stock option plan to give our employees a direct stake in Rhino’s success
Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners
Remote-first work culture with opportunities to collaborate as a team in person
Opportunities to participate in ongoing ersity, inclusion and equity programming or join an ERG
401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)

Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Care Coordinator - Member Engagement

Tia, Inc. Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Care Coordinator II – Member Engagement (REMOTE)

at Tia

Remote

Role Title: Care Coordinator II

Manager: Manager, Care Coordination or Lead, Member Engagement

Location: Virtual (Remote)

Hourly Rate: Starting at $18-20/hour, Depending on Experience

Availability: Full Time; Monday – Friday

Role Summary: As a Tia Care Coordinator, you will be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia. You’ll also partner with teams across the company to empower providers to focus on members’ care and support overall business needs.

Abilities:

Interpersonal communication & empathy
Working cross functionally
Strongly adheres to process
Creative & open minded
Comfortable with a fast-paced environment and frequent change
Can navigate ambiguity and e into new workflows without all processes
Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members.
Detail-oriented
Relationship building
Clear & concise communications
Energized by metrics

Skills:

Customer service skills
Experience with patients on the phone, answering questions and routing calls as needed
Proficiency in MS/Google Suite
Willingness to learn new technologies & frameworks
Developing processes where needed and driving for continuous improvement
Experience with nuances of members requests, and able to effectively prioritize them
Balancing multiple stakeholders including care team, members, and the business
Experience working in a high growth environment and comfortability jumping into new processes
Understanding of the healthcare ecosystem: past experience working with patients preferred

Responsibilities:

Day-to-day member communications – managing member questions & feedback, and resolving member concerns (chat & phone support).

Triage member communications appropriately
Manage inbound members messages, ensuring proper prioritization across various types of messages
Ensure if we cannot answer the members’ needs that we connect them. immediately to someone who can i.e. urgent needs, clinical needs, etc.
When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context.
Ensure each member’s message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare.
Solution-oriented mindset — will work to ensure Tia can support all members requests, no matter how difficult.
- Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action items.
- Maintain a clean & organized chat queue with an ownership mentality.
- Demonstrates accountability for chats.
- Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed

Manage coordination of care

Manage coordination of care across the healthcare system
Act as a team, not a lone wolf, with care team to ensure efficient escalation of members needs, such as with external referrals to specialists
Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met.

Enable providers to focus on their highest impact work, by providing administrative support on key clinical process, including but not limited to:

Scheduling appointments across all of Tia’s service lines
Internal referrals for Tia services – i.e. primary care, acupuncture, therapy, massage, etc
Follow-ups after urgent care visits
Tech troubleshooting

Execute on core competency with respect to pod responsibilities and assigned inidual responsibilities.

Find your superpower to double down on a key area of the care coordination job to execute on.

Operations Support Agent

CharterUP Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Operations Support Agent (Remote, US)

Remote

Full Time

Supply

Entry Level

Title: Operations Support Agent

Reports to: Operations Regional Lead

Location: Remote

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We’re seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you’ll work alongside some of the brightest minds in the technology and transportation industries. You’ll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven iniduals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive and we want you to be part of the ride.

About this role

CharterUP is seeking Operations Support Agents to provide support to the operations team and 3rd party vendors across the US. The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to work well under pressure

Compensation

Annual base salary $60,000
Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)

Schedule

Shift 1: M-F 2:00 pm to 11:00 pm EST + weekend rotations
Shift 2: M-F 8:00 am to 5:00 pm EST + weekend rotations

Responsibilities

The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:

Audit upcoming trips and collect missing data.
Respond to incoming vendor phone calls and emails.
Negotiate and book LMTs (last minute trips) with providers.
Resolve and escalate issues with vendors.
Prepare weekly reports for the regional lead.
Work with the L&CS team to resolve issues between clients and vendors.

Experience and Expertise

Work well under high pressure.
Ability to multitask and self-prioritize.
Basic arithmetic skills.
Strong work ethic with a drive to exceed expectations.
Customer service or sales experience.
Bachelor’s Degree or 4 years of related work experience.

Customer Support Associate

Jebbit Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Support Associate

Remote – USA

WHO WE ARE

We help global organizations of all sizes better connect with their customers to build value-driven, authentic relationships. And we strive to replicate the same at Jebbit – building and maintaining value-driven, authentic employee and team relationships that accelerate company and personal growth.

We’re a team of lifelong learners. We like being creative and logical. And we celebrate accomplishments, big or small. Come see for yourself!

WHAT WE DO

We put our team members, customers, partners, and users first – always! Businesses use Jebbit’s best-in-class software to capture zero-party data at scale via quizzes and digital experiences that consumers genuinely enjoy engaging with and, get genuine value from.

WHY WE DO IT

The market is here! Traditional data acquisition methods, like 3rd-party cookies and 2nd-party data marketplaces, will soon be a thing of the past. We believe that businesses that build their own proprietary sets of consumer-first, zero-party data will win in the end – and we know that our software will enable them to do just that.

OUR VALUES

Be an expert beginner, take initiative, do what scares you, and care for the whole person.

On the Jebbit Support team we strive to be the differentiators that set our company apart from the rest. Each interaction with Jebbit platform users is an opportunity to exchange value and provide an experience that our customers won’t be able to find elsewhere. As a Customer Support Associate at Jebbit, you will be a key player in ensuring the success and happiness of all of our platform users and you will have the opportunity to make a major impact for our business as a whole!

We are an award winning support team and are looking for talented problem solvers to join our crew as we continue to grow! You are someone who’s unafraid to jump into messy problems to find solutions. You will spend a good amount of your time testing and troubleshooting within the Jebbit platform and will be expected to become a platform expert. If this type of work excites you then we’d love to hear from you!

Our target salary range for this role will be between $55-$60k annually, dependent on prior professional experience.

What You’ll Do:

Answer inbound emails and chats from customers in a timely and professional manner
Schedule Zoom calls with customers to walk through complex issues or provide live product training
Provide customers with step-by-step guidance to resolve all platform related issues
Show customers the value of the Jebbit platform in every interaction and educate them on new features and functionality
Share customer feedback with Product and Engineering teams regarding platform issues or product gaps
Research and troubleshot bugs to report them clearly with technical teams via JIRA tickets
Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction ratings
Fully address client’s concerns and provide follow up to ensure all of their needs are met
Become a platform expert and create documentation for our Knowledge Base or update existing documentation when necessary
Use a tagging system to classify and track customer tickets and issues
Constantly build, test, troubleshoot, and innovate solutions and best practices in the Jebbit platform

Working Hours: Monday – Friday 9am – 5pm PST, occasional evenings and weekends

Who You Are:

1-2 years of experience in customer service or a related field
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Excellent problem-solving and critical-thinking skills
Ability to empathize with customers and convey confidence
Work with a sense of urgency and the ability to prioritize inidual tasks
Solutions oriented mindset
Comfortable learning new systems and processes at a fast pace
Bilingual is a plus (Spanish, Japanese)

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! We believe in hiring people, not just skills. If you have a passion to learn and are excited about what we are doing, then we want to hear from you.

WHAT WE OFFER

High growth potential & career development
Flexibility to work from anywhere
Premier health coverage (medical, dental, vision)
Equity
401K
Flexible vacation
Mental health & well-being benefits
Parental leave (12-weeks, in conjunction with any Federal, State, National income replacement programs)

Crypto Operations Analyst

Lunar Rails Remote OK11 months ago

Apply Now11 months ago

bitcoinblockchaincontent writingcryptocryptographyemailexcelfinancemathopspresentationsreportingresearchtradingweb3writing

Apply Now

Company Overview

Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, with the requirement to cover a North American time zone business hours. 9am-5pm EST or equivalent. Anyone outside of the US can apply.

We are only considering candidates that do our quiz: https://forms.gle/WCe1NPBSekgTXpUq7

Anyone who submits an application without doing the quiz will not be considered.

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is in September.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

Work as part of a global trading team based in multiple time zones - Must cover North American time zone business hours. 9am-5pm EST or equivalent
Oversee and conduct trade execution and booking of client crypto orders
Act as a liaison between company and customer for quality assurance – striving for best in class outcomes for all stakeholders
Manage and maintain banking flows for fiat settlements
Working with Finance, Operations, Compliance and Product teams to develop new products, internal controls and optimisation
Assist in the design and implementation of business plans and procedures to drive growth and customer outcomes
Help maintain daily operations, security, financial & professional services, supporting and adjusting as necessary across core functions
Driving continuous improvement through innovation
Design/implement key metrics and controls, building performance tracking systems for all product lines
Produce reports on performance, trade activity and client engagement
Market research, report writing and presentations of various topics related to our industry

Profile:

Excellent at mathematics and algebra
Excellent written and verbal Business English communication
Excellent attention to detail, combined with strong communication and collaboration skills
Excellent analytical, interpersonal and organizational skills
Aptitude in decision-making and problem-solving
Excellent interpersonal skills
Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs
Inidual contributor, unafraid of rolling your sleeves up
You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world
Keen with learning about Cryptocurrency & Blockchain
Real passion & energy for the markets and a career in financial services
Able to work autonomously in a distributed team
Open to take salary in BTC
Able to travel to Dubai for team meetings every quarter

Preferred qualifications

Experience with Client Service
Experience with exchanges, wallets or other relevant financial services
Trading experience (responsibility for PnL, risk and analysis) - not just your Personal account
B. S.or B. A. in accounting, finance, math, economics, business, engineering or other technical field
Experience with Blockchain analytics tools
Strong understanding of the cryptographic principles underpinning Blockchain technologies
2+ years of relevant work experience
Background in crypto currency or FX trading
Experience or knowledge of Trading and investment systems, Order Execution Management systems, Foreign Exchange dealer systems
Experience of Google suite / analytics

Benefits:

Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)
Budget for skill improvement and conferences
25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top
Fun industry to follow
Some paid trips to Dubai and conferences

Please mention the word BEAUTIFULLLY when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation

$30,000 — $60,000/year

Benefits

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

🚫 No politics at work

Customer Support Specialist

Argent cryptocurrencyjobs.co11 months ago

Apply Now11 months ago

customer supportfull-timenon-techremote - europe

Apply Now

Bilingual Insurance Agent

Kin Insurance Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Title: Bilingual Insurance Agent

$1000 Sign-on Bonus

Location: Remote

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

We are looking for an experienced Licensed Insurance Agent to join our Operations team. In this role, you have the opportunity to connect with iniduals to provide important consultation for not only their home insurance needs but also other products such as auto and flood insurance. Best of all, this role requires no cold calling; you will receive qualified leads that are brought in from our Marketing team. You will help to develop the best policies to protect the insured’s home alongside building customized quotes to ensure they receive the best service possible.

A day in the life could include:

Connecting with customers via email, text, and chat, to discuss home insurance options and quotes
Taking inbound calls and make outbound dials from and to qualified leads that are provided by Kin
Following up with all outstanding potential customers to answer their questions, address concerns, and sell the policy
Assessing customer needs using targeted questions to figure out best policy
Building custom policies for each customer using internal tools and systems
Educating customers on the finer points of home insurance to ensure their best understanding
Actively keeping current with industry changes and trends to remain competitive

I’ve got the skills but do I have the necessary ones?

2+ years of sales experience
You possess a Property and Casualty (P&C) or Personal Lines (PL) license
Highly motivated and target driven with a proven track record in a demanding sales environment while exceeding sales targets
Excellent selling, negotiation and communication skills
Prioritizing, time management and organizational skills
Proficiency with different sales tools and CRM’s

Shift Requirements

Your flexibility allows you to work one weekend shift every 4-6 weeks and to work any of the following shifts: 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm (CST)

Shift times may be assigned based on need.

Oh, and don’t worry, we’ve got you covered!

Medical, Dental and Vision Insurance
Remote Work
16 days PTO, 2 Floating Holidays & Federal Holidays (Memorial Day, Thanksgiving, Juneteenth, etc.)
Very generous equity package and 401K match
Parental Leave
Continuing education and professional development
Disability and Life Insurance
The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of erse skills, experiences and abilities.

#LI-Remote

Workers' Compensation Claims Specialist

Progressive Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Workers’ Compensation Claims Specialist

Job Number: 211983

As a workers’ compensation claims specialist, you’ll be responsible for handling lost time and indemnity claims in multiple state jurisdictions. You’ll have the opportunity to navigate workers’ compensation claims and be responsible for investigation, evaluation, negotiation, and settlement of claims. Additionally, you’ll prioritize and organize appropriate file direction while managing your caseload. In this role, you’ll be expected to obtain any applicable licenses within 90 days of being hired.

This is a remote position.

Must-have qualifications

Bachelor’s degree or higher and a minimum of one year workers’ compensation claims experience
In lieu of a degree, a high school diploma/GED or higher and a combined total of three years post-secondary education or insurance experience of which at least one year is in workers’ compensation claims

Preferred skills

Multi-state workers’ compensation claims handling experience
Experience handling California workers’ compensation claims a plus
Ability to obtain and maintain licensing and state certification where required
Knowledge of claims investigation techniques, compensability, insurance coverage and negotiations skills
Demonstrated time management skills and ability to manage multiple priorities with accuracy and efficiency
Strong analytical skills and attention to detail

Compensation

$51,200 – $68,300/year
Gain share bonus up to 16% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness& mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave &pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

#LI-Remote

Job

: Claims

Primary Location

: United States

Schedule

: Full-time

Employee Status

: Regular

Customer Care Representative

Ruggable Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Care Representative (English & French Speaking)

Location: Remote

About Ruggable:

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy iniduals. We’re a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

Job Summary:

We are looking for bilingual Customer Care Representatives to join our Customer Experience team. This is an immediate and full-time opportunity to join our rapidly growing UK based team. We are looking for candidates who are fluent in English and French who will be the voice of Ruggable in the front lines, interacting with customers primarily via phone, email and chat. The ideal candidate is someone with prior experience working in customer service, has a positive attitude, and also thrives in a fast-paced work environment.

This role offers flexible working with the option to work in our London office, Birmingham office or remotely. We have big plans for Ruggable’s growth in the UK and Europe and this role is integral to our success. This is a great opportunity for a highly motivated candidate looking for training, career progression and to be part of a collaborative, high performing team!

What You’ll Do:

Serve as the voice for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone
Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
Take ownership of issues and put our Customers First to help resolve their problems
Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expert-status on knowledge of the products / features
Communicate with management to escalate problems and recommend resolutions

What You’ll Need to Have:

Required:

Fluent in French and English, both written and spoken
Professional written and verbal communication skills
Ability to process inbound customer requests via phone, email and chat
Able to solve problems with empathy and patience
Team player with a positive can-do’ attitude
Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
Must be a self starter and multi-tasker – while remaining responsible and detail-oriented

Preferred:

Experience with e-commerce companies (i.e., websites + apps)
Familiarity with Zendesk and Shopify
Experience in customer care or customer service

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a erse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

Lead, Voice of the Customer

Headway.co Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Title: Lead, Voice of the Customer

Location: Remote

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

We launched in April of 2019 and are now powering 400,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About The Role

Headway is looking for an experienced CX Voice of the Customer (VOC) Lead to leverage customer support data to identify critical customer insights and develop recommendations for improvement with cross-functional teams. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt.

As a CX VOC Lead, you’ll be tasked with understanding complex customer problems, designing data-driven recommendations, and influencing cross-functional stakeholders to implement recommendations that will improve the patient and provider experience and mitigate the need for direct customer support. As part of your fulfillment of these tasks, you will work closely with product, engineering, and data teams to build the processes and products that allow our customers to deliver and receive mental health care.

The person in this role is an operationally excellent analyst who’s adept at working in a fast-moving environment. You will play a key role in improving the foundation that allows us to deliver on key metrics like contact rate, CSAT and Time to Resolve (TTR). As a VOC lead, you will build a long-term strategic vision for our Voice of the Customer program and work with the CX team to pursue Headway’s vision for the best-in-class provider and client experience.

What you’ll do at Headway

Create and evolve a systematic program for sharing the voice of customer, loyalty drivers, emerging member problems, and customer experience interaction principles
Deliver impact, as measured by changes to contact rate, core CX metrics, processes and policies, as well as the product development roadmap
Build and maintain interactive reports and dashboards from multiple data sources to illustrate customer insights, track the impact of cross-functional initiatives and support informed, customer-centric decisions across the business
Regularly conduct ad hoc deep es on tickets, survey results, qualitative and quantitative data etc. in order to understand the user journey and the CX support experience
Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
Act as the key CX functional stakeholder in new initiative development with cross-functional teams
Partner closely with Headway Engineering, Product, and Design teams to influence customer-centric product decisions through key customer insights, solution recommendations, business cases and action plans
Represent the Voice of the Patient/Provider in the room and leverage multiple data sources to ensure feature enhancements, roadmap prioritization, and product builds are designed with first-hand knowledge of our customers
CX owner of the CX Product Feedback model with a focus on efficiency and quality
Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
Provide real-time insights on customer reception and opportunities during new, company-wide launches

You’d be a great fit if

You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
You have a deep passion for the customer experience with a proven track record of driving innovation and optimization in a fast-paced tech environment
You’re a highly analytical and creative problem solver: you dig into challenges, quantify them, and create handmade solutions
You can connect the dots with a data-driven approach to optimize the customer experience and can tell a compelling story to drive implementation
You have a history of creating and implementing initiatives to improve contact rate, customer effort and customer satisfaction
You thrive in ambiguity, and seek out opportunities to e into unfamiliar challenges, drive towards outcomes, and shape strategy.
You have a strong understanding of CX metrics, processes and tools
You are a natural builder and enjoy the challenge of figuring something out for the first time
You are an expert at collaboration and can proactively partner across teams while holding them accountable for business results.
You are a systems thinker and are inclined to think about how to solve problems with product and automation.
You’re an excellent communicator and can build rapport with Headwegians junior to exec level

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Home Loans Customer Service

Discover Financial Services Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Home Loans Customer Service

remote type Remote Eligible

time type Full time

job requisition id R27996

Discover. A brighter future.

We offer 100% remote, combo, or on site – it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Our next class starts on July 10th, 2023.

We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

Available Shifts:

(DE, MD, PA, NJ, & OH) START times of 11:00 AM, 1:30 PM and 2:30 PM EST
(UT) START times of 9:00 AM, 11:30 AM and 12:30 PM MDT
(AZ) START times of 8:00 AM, 10:30 AM and 11:30 AM MST

Note: Shifts are Monday- Friday with weekends as assigned

What You’ll Do

First point of contact for general inbound calls and will scrub inbound and outbound leads prior to Borrower being transferred to initiate application

How You’ll Do It

Collect documents required to render an initial credit decision.
Validate data entry points and issues required loan disclosures.
Handle customer inquiries on account status and requirements, triages technical questions.
Pre-qualify customer loan inquiries.
Review and request data to adhere to regulatory requirements.

Qualifications You’ll Need

The Basics

H.S. Diploma or GED
In lieu of education, 2+ years of experience in Customer Service or mortgage related position

Bonus Points If You Have

1+ years of experience in Customer Service or mortgage related position
Call Center Experience

Discover Home Loans Only

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover Financial Services’ review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover Financial Services that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with Discover Financial Services, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with Discover Financial Services. Your continued employment in this position with Discover Financial Services is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Please carefully review the information you provide to Discover Financial Services for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $17.50 to $23.69. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a erse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Customer Support Specialist

UPS - United Parcel Service Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Title: Customer Support Specialist

Location: REMOTE

Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

A combination of sales, or customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
Fluency in Spanish, a plus!

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
Generous PTO
Monthly 3-day weekends
Monthly WFH stipend
The technology you need to get the job done

Customer Support Specialist

EagleView Technologies Inc. Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Customer Support Specialist

Job Locations US-Remote US

2023-1768

About Us

Mixing technology, data, and first-in-class innovation, EagleView is not only leading the property data analytics market, but also changing lives along the way.Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a Best Place to Work for more than five years running.

Overview

EagleView is looking for a quality-focusedCustomer Support Specialistto join our supportive and fun team. Our Customer Support team answers questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first call resolution. We focus on training from the beginning, and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Responsibilities

Answer inbound calls, emails, and chats from potential customers and existing clients

Quickly assess customer issues to provide accurate support

Explore and understand customers’ needs and exceed their expectations

Complete all required training and stay informed about company news and department processes and procedures

Maintain a high standard of professionalism with our customers

Adhere to department performance goals and production standards

Be able to work independently, while knowing how/when to handle or escalate critical customer issues

Maintain inidual performance relative to traceable metrics, and quality standards in relation to department goals and objectives

Other duties as assigned

Qualifications

Must be at least 18 years of age

High School Diploma or equivalent (GED)

Minimum of 1 year of Customer Service experience

Able to work in fast-paced environment and easily pivot with changing business needs

Proficient with Microsoft Office Suite (Excel, Outlook, Word)

Must be computer savvy and able to navigate multiple applications at the same time

Able to work under pressure and remain flexible to changing schedules and demands

Strong verbal and interpersonal communication skills

Must be detail-oriented, organized, and able to multi-task

Capable of managing challenging customers and building rapport

Able to deescalate issues efficiently and appropriately

Possess strong problem-solving and analytical skills

Able to collaborate with and contribute to a team environment

Must be able to work independently with minimal supervision

Weekend Availability on Sat & Sun a MUST

Equipment Workspace Provision Requirements

USB headset

Webcam

Smartphone

Company Provided Equipment

Laptop

Docking Station

Recommendations

(2) 24″ monitors

External Keyboard

External Mouse

Wired ethernet connection

Preferred Qualifications

Familiarity with CRM software; Salesforce

Previous experience in a remote role

Previous experience in a call center environment

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You acknowledge that you can perform the essential functions with or without reasonable accommodation. The noise level in the work environment is usually moderately reserved. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

EEO Statement

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan;Health Savings Account and Health Reimbursement Accounts; Life Insurance; Employee Assistance Program. This is a full-time remote position with a base compensation of $17.00 per hour.

EagleView and its subsidiaries are committed to leveraging the talent of a erse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a erse workforce.

Customer Experience Associate

Intoxalock Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Bilingual Customer Experience Associate (Remote)

Department:I-Customer Service

Consumer Safety Technology (CST) and our family of brands have helped millions of iniduals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support iniduals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist iniduals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Summary:

A Bilingual Customer Experience Specialist is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.

Duties and Responsibilities

Effectively manage large amounts of incoming customer interactions both English and Spanish.
Identify and assess customers’ needs to achieve satisfaction.
Reliably adhere to assigned schedules with punctuality.
Ability to type and talk at the same time in a fast-paced environment.
Provide accurate, valid, and complete information by using the right methods/tools.
Process customer payments as required.
Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.
Keep accurate records of customer interactions.
Follow communication procedures, guidelines, and policies.
Ensure customers have the best possible experience.
Upsell latest products or services.
All other duties as assigned.

Job Requirements:

Fluent in both English and Spanish (written and spoken)
High School diploma or GED
Customer service experience
Successfully pass all assessments throughout the training period with any ongoing training.
Maintain quality, expediency, performance targets and good attendance.
A strong sense of accountability and work ethic with the ability to manage work independently.
Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
Excellent oral and written communication skills.
Strong computer skills
Positive, resilient, consistent, customer-centric attitude.
Patient, team-oriented demeanor.
2+ years of call center or help desk environment preferred.
Open availability to work an 8 hour shift, including nights and some weekends

Why you should apply to be a Bilingual Customer Experience Associate at Consumer Safety Technology:

Pay Rate: $19.00 – $25.00+ per hour
Uncapped earning incentive
Permanent work from home position
All computer equipment provided
Full Time
Voted Top Workplace & Top Workplace for Working Parents!
A comprehensive and highly competitive benefits package
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid Holidays
- Paid Time Off
- Paid Emergency Time Off
- And more!

Equal Opportunity Employer

It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of inidual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.

Customer Service Claims Coordinator - Life, Waiver, and Annuity Claims

Guardian Life Insurance Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Customer Service Claims Coordinator Life, Waiver, & Annuity Claims

remote type

Hybrid – In office as needed

locations

Remote – United States

time type

Full time

job requisition id

R000102008

We understand that nobody majors in insurance while they are in college, and that limited knowledge of insurance should not impact your qualifications for our available positions! Guardian will work with you to build the tools and skills you need to succeed in this exciting and challenging career!

Guardian is seeking iniduals with educational ersity or relevant work experience to fuel our dynamic work environment. Inidual Market Claims is responsible for fair and proper evaluation of life, annuity, and life waiver of premium claims from the initial claim notification to claim determination. If you want a rewarding career that will provide you with ongoing growth and development, please continue reading.

You are

Someone that works well in a team as well as independently. You have exceptional attention to detail as well as excellent written and verbal communication skills. Able to manage several priorities all with a positive and supportive attitude.

You will

Learn various claim handling concepts and high-quality service standards in a collaborative team environment.
Be responsible for detailed fact gathering, claim file creation for multiple business isions, and management of incoming/outgoing customer correspondence.
Learn concepts related to medical, legal, occupational, and financial aspects of life, annuity, and life waiver of premium claims.
Proactively support coworkers by taking ownership of various responsibilities to ensure a balanced workload across the team.
Strive to solve complex problems, making quick but thoughtful decisions to resolve client issues.

You have

A college or university degree or the equivalent work experience.
An interest in providing quality internal/external customer support.
Proficient with Microsoft Office products, including Word, Excel, and Outlook.

Salary Range

$39,370.00 – $59,050.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by erse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts flexible spending, health reimbursement, and health savings accounts
Critical illness insurance

Life and Disability Insurance

Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance

Retirement and Financial

401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

Employee Resource Groups that advocate for inclusion and ersity
J.E.D.I. certification and training programs
Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Enrollment Specialist

Sharecare Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Enrollment Specialist Remote

locations: Phoenix, AZ Remote

time type: Full time

job requisition id: R-100364

Job Description:

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

Under the general supervision of an Operations Manager has the primary responsibility of ensuring the population’s understanding of the program and setting the members’ expectations of and access to the services provided. Provides assistance to the program team members and performs clerical work as required. The position requires excellent communication, customer service, and sales skills, as well as the ability to build trust and credibility while working independently, exercising sound judgment and initiative.

This is a remote position that can work from home anywhere in the US. Successful candidates will be assigned one of the following shifts: 10:00am-6:30pm Central, 10:30am-7:00pm Central, or 11:00am-7:30pm Central.

Essential Functions:

Telephonically communicates and engages members into the programs by effectively building trust and credibility while receiving inbound and making outbound calls.
- Inbound: Appropriately greets members by customer specific plan.
- Outbound: Self identifies name, programand customer/employer group. Screen requests and telephone calls, directing them to the appropriate iniduals.
Possesses solid knowledge of the programs and services and sets the expectations of service with members.
Accurately collects inputs and updates data provided by members into the CIS in a timely manner.
Facilitates communication and requests among disease program team members, Sharecare central operations and market-based colleagues, and health plan providers and members.
Provides administrative support to the Customer Care Center care enhancement program.
Initiates and maintains a variety of complex files and data records utilizing various software applications, including the electronic medical record.
Other duties as assigned.
Prepares and processes data of a sensitive nature while maintaining confidentiality.
Is sufficiently cross-trained to provide administrative support to all members of the team as needed.
This position requires a responsive, committed inidual who recognizes the impact of the health care delivery system on the clinical and financial outcomes to the member population.

Qualifications:

GED or High School diploma supplemented by technical medical knowledge, and/or computer courses.
College course work is desirable.
A minimum of three years’ experience in the customer service and sales driven environment and/or customer service in a related healthcare field preferred.
Possesses computer competencies to include word processing, spreadsheet, graphics, and database management.
Strong computer skills and ability to navigate through multiple programs, comfortable working with dual screens, and solid understanding of Microsoft Office programs.
Language Skills: Ability to communicate with members, colleagues, physicians, and plan representatives.
Effective oral, listening, and written communication skills.
Math Ability: Ability to add, subtract, multiply, and ide into all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables while re-directing to appropriate resources.

Pay Rate:

$15.50/hour

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Support Specialist

TalkingPoints Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Support Specialist

Remote

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the United States. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization’s growth. We continue to see exponential growth in both our user base and our own internal structure. It’s an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

As a Support Specialist, you will report to the Manager of Support and will have the opportunity to support educators and families on the TalkingPoints platform. This role requires strong problem-solving skills, excellent communication abilities and deep understanding of our product and services. Additionally, you will work closely with the management team to identify and assess potential areas of growth within the team’s operations, aiming to drive continuous improvement and evolve the support function. This a full-time position with a start time of 8am ET.

You’ll work closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

Respond to customer inquiries, concerns, and complaints with empathy and patience, ensuring a high level of customer satisfaction
Communicate regularly with product, partnerships, sales and engineering teams regarding user issues and themes to be sure they can be effectively addressed
Provide outstanding customer support via various channels (email, chat, social media, video call)
Provide valuable feedback to internal teams based on customer interactions, contributing to product enhancements, process improvements, and overall customer experience
Develop a deep understanding of our products and services to provide accurate information and guidance to customers and internal team members.

Who you are

You have 3+ years of experience in online customer support or a related field, demonstrating a track record of delivering exceptional customer service.
You have a thorough attention to detail required to identify and help solve user problems.
You have a proactive nature with the ability to take initiative, identify opportunities for improvement, and implement solutions proactively.
You have strong written and verbal communication skills, with the ability to communicate effectively across different departments and with customers of varying technical backgrounds.
You must be a quick learner and able to get up to speed quickly during our fast-paced onboarding as well as learning on the job.
You are bilingual, preferably in Spanish.
You are a strong team-player: we work as a small, tightly-knit team and you should be self-starting and motivated to build things.
You have a strong commitment to our mission and using technology to make a difference.
You must have or be willing to undergo a background check that is necessary for working with student data.

Nice to haves:

Proficient in using customer support software, ticketing systems
Experience with U.S.-based K-12 education systems
Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)

Overall fit with our org culture – we look for team members who are

User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
All-in together: we go above and beyond the job description, working together as a team.
Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
Always Learning: we are always learning, with a growth mindset, to reach our full potential.
Boldly Courageous: we take risks in order to achieve big things.
Resourceful: We are creative, solution-oriented, and scrappy.

What we offer

An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
Competitive salary, full coverage health insurance, benefits, and unlimited time off
401K match
Annual professional development benefit
Flexibility to work remotely
Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

Location

Remote

Employment Type

Full-Time

Director of Customer Experience

Alma Mental Health Care Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Director of Customer Experience

Remote US

Director of Customer Experience

As a Director of Customer Experience at Alma, you’ll be responsible for designing, building, and growing a scalable support function. You will coach and support CX managers and inspire the entire support team. You will leverage your expertise to partner on building systems and processes that scale and work cross-functionally to deliver an exceptional experience to our members. Internally, you will create an inclusive, equitable culture, empowering each inidual on our CX team to do their best work in an encouraging environment.

You will work closely with key departments across Alma Product Management, Data, Marketing, Community and especially our Operations department, the engine behind our core offering.

Our CX function is like no other insurance, especially mental health benefits, is complex. Scaling our support will require sharp operational skill sets, a curious mind, and high cultural competency. Our Customer Experience team is committed to helping our members provide quality care and supporting those seeking care to be equipped and empowered with the information they need to navigate their mental health benefits.

As a leader of this team, you’ll be instrumental in Alma’s ability to make it easy to find high-quality, affordable mental health care.

What you’ll do:

Lead and manage the support function on the Customer Experience team, including managing Customer Experience Managers, and a team of 60+ remote employees
Partner with Customer Experience leadership to identify operational bottlenecks and trends, using data and analytics to prioritize work, design process changes, and optimize existing workflows for continued growth
Collaborate cross-functionally to surface qualitative and quantitative trends to enable the broader Alma organization to deliver an exceptional experience to providers and clients
Define high standards of quality and equip and empower the team to deliver on those standards
Create, lead, and foster team engagement initiatives that are inclusive and growth-oriented

Who you are:

You have 6+ years of experience managing a multi-layer team (managing managers), including developing strong leaders underneath you, with a demonstrated commitment to equity and inclusion
You have 8+ years of work experience in customer experience and customer success, ideally at a high-growth startup
You have strong analytical skills, with experience structuring data in Excel, leveraging BI tools (like Looker), and can break down complex issues into structured frameworks and actionable insights to rally stakeholders and your team to take action
You are comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk and/or Salesforce is a huge plus
You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills
You are passionate about our mission and the future of mental healthcare
You are a highly organized team player with excellent communication skills and a customer-centric attitude
Prior experience in healthcare, specifically mental health, is a plus, but not required

Benefits:

We’re a remote-first company
Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
401k plan (Roth and traditional)
Free Alma platform access
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
Free EAP access through LifeWorks
One-time home office stipend to set up your home office
Comprehensive parental leave plans
9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
Unlimited PTO

Salary Band: $155,000 – $175,000

Medical Scheduling Coordinator

Alliance HealthCare Services Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Medical Scheduling Coordinator – Remote

Location: Brewster, New York; United States

full-time

About Us

Welcome to Akumin! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!

Benefits Offered Depending on Eligibility:

Medical, Prescription, Dental & Vision
Savings and Spending Accounts: HSA & FSA
Company Paid Life Insurance, AD&D and Disability
Supplemental Life Insurance and AD&D
Employee Assistant Program
Retirement Plan and Company Match
Paid Time Off: Vacation, Sick, & Holiday
Additional Voluntary Benefits!

Job Responsibilities

The Scheduling Coordinator answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for Alliance Imaging sites nationionwide. Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.

Specific duties include, but are not limited to:

Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
Determines needs of customers’ incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.

Position Requirements

High School Diploma or equivalent experience required.
1-2 years experience in medical or related field required.
Able to work with multi-phone systems, computers and general office equipment.
Must have good communication and interactive skills to work with Patients, Physicians and Team Members.
Medical scheduling experience preferred.
The COVID-19 vaccination is/may be a condition of employment.
All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Standard office environment.

More than 50% of the time:

Sit, stand, and walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

Stoop, kneel or crawl.
Climb and balance.
Carry and lift 10-20 pounds

Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information

Customer Care Agent

iVisa Remote.co11 months ago

Apply Now11 months ago

location: remotework from anywhere

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Customer Care Agent

Remote Worldwide
Full-Time

We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our Customer Care Agent.

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

The Global Customer Care Agent role at iVisa is one of utmost importance. This person will be responsible for providing expert solutions to every customer that leaves a review for iVisa on external sites and make sure that they have the best experience possible. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer’s journey and will leave no stone unturned until the customer is happy.

What would you do?

Seek to improve customer satisfaction with each interaction/review/comment.
Provide support to your assigned customers via Intercom (chat and email) and calls via Aircall throughout the shift.
Work side-by-side with processing agents
Prepare reports as needed from your daily tasks
Keep a daily register of the cases reviewed
Provide public and private replies to each case and document insights from each interaction/review/comment.

What are we looking for?

Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.
Have excellent communication skills and the ability to generate empathy.
Are empowered and full of energy to challenge the status quo.
Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
Want to be a fundamental part of building the team and the foundation for the iVisa experience
6 months in bilingual customer service.
Advanced English.

What we offer?

Remote-first: work from everywhere.
Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
The opportunity to help build a company that will continue to redefine the travel industry.
Transparent company culture with flat hierarchies (and super cool coworkers).
Lots of responsibility and a real chance to make an impact.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.

Manager, Customer Support

PointClickCare Remote.co11 months ago

Apply Now11 months ago

location: remoteus canada

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Manager, Customer Support

Remote or In Office

PointClickCare – Customer Operations

Full-Time

Remote

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

We are looking for candidates in both the U.S. and Canada

Position Summary:

The Manager, Customer Support, will lead and inspire a team of customer-focused Solutions Analysts to deliver a world-class customer service experience. You are entrepreneurial, energetic, and have a passion for delivering amazing experiences. You will oversee the day-to-day operations of the team, provide coaching and mentoring, and ensure that effective processes are in place to provide excellent and consistent service quality to our customers. You will be a project manager for process, tools, and systems improvements and the implementation of those changes in the department.

This position will report to the Senior Manager, Customer Support.

Key Responsibilities:

· Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction

· Oversees the day-to-day operations, ensure departmental objectives, key performance indicators (KPIs), and expected productivity levels are achieved

· Fosters a positive work environment and supports continuous learning

· Coaches team members and encourages personal development

· Cushions customer escalations and solicits customer input

· Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence

· Support the recruitment of new team members and ensures strong enablement

The ideal candidate:

· Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization

· Strong knowledge in skilled or assisted living healthcare industry

· Ability to manage in a fast-paced environment

· Strong communication skills – both verbal and written

· Uses data to drive team results with the end goal of Customer Love

· Ability to problem solve and be a forward thinker

· Great attitude and work ethic, strong team player

Good to have:

· Experience with PointClickCare system

· Long-term care setting experience a plus

· Experience with Knowledge-Centered Support (KCS) / Knowledge Base use

· Workforce Management experience

· Experience with multiple sources for case creation by customer: phone, webform, chat, etc.

#LI-Remote #LI-JD1

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact: should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Customer Support Representative, Carrier

Truckstop.com Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Customer Support Representative, Carrier (Remote)

Job category: Operations

Requisition number: CUSTO002364

Full-time

Remote United States

Description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.

We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.

Join a team of brilliant minds and generous hearts who care deeply about other’s success.

Position Summary:

This position is considered RMIS front line in which the partner interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the workday in direct customer service contact via telephone, email, and chat.

Essential Job Functions:

Provide information to customers by verifying their request; answering questions; and aiding assistance. Communicate with customers using established phone and email/chat etiquette.
Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
Verify company information via governmental websites and company policy, in order to set up and maintain accounts on a daily basis.
Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
Ensure systems are accurately updated with client information.
Analyze existing insurance documents/data and determine if the new insurance document requires updating.
Review insurance data for deficiencies or errors and make proper verification as needed.
Contact insurance agencies and carriers to obtain updated certificates of insurance.

Position Requirements:

High school diploma or equivalent
A minimum of 2 years previous experience in a similar role is preferred
Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
Ability to become familiar with company products and navigate systems in a reasonable amount of time
Ability to communicate effectively verbally and in writing
Ability to understand, problem solve and respond to a customers’ needs in a timely manner
Ability to perform detailed, accurate data entry and meticulous attention to detail
Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
Ability to maintain cooperative effective working relationships within company
Support a team environment, focused on the greater good and eager to pitch in to help when needed

Customer Support Representative

ONEHOPE Remote.co11 months ago

Apply Now11 months ago

location: remoteus

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Title: Customer Support Representative

Location: US National

Remote

ABOUT ONEHOPE

We started ONEHOPE with a mission to use the power of a bottle of wine to bring people together to serve and celebrate the world. We wanted to create a brand that stood for something great and we wanted to build a team that felt like a family. Today at ONEHOPE we create thoughtfully crafted wine and products that all produce a quantifiable social impact. We have spent 12 years building something very special and today we are looking for someone to join our growing team.

We are recruiting someone to join our Community Development team that is relentless at fulfilling our mission. At ONEHOPE, we come together to solve the world’s problems with a revolutionary product and community. If you thrive in an environment of do-gooders, innovators, and hard workers, come join us at ONEHOPE.

SUMMARY

The Customer Support and Care Teams report into the Executive Director of Community Development. This role is responsible for providing customer/Cause Entrepreneur (salesforce) support for ONEHOPE via e-mail, phone and chat. Through product know-how and exceptional support, help our community navigate through timely technical resolutions, product features, and best practices.

KEY RESPONSIBILITIES

Answer approximately 50-75 chats, 25-40 emails, and 20+ calls per day
Resolve basic to complex support issues including investigating and performing root cause analysis, proposing and implementing solutions, all while upholding a high level of accuracy
Monitor transportation of products from the fulfillment center to the final destination
Back-up other Customer Support representatives and Care Team members
Coordinate with warehouse personnel regarding returns, inventory, shipping deadlines, and more
Cross-communicate with other departments (Technology, Marketing, Sales) to capture feedback on customer and consumer’s experience
Perform the job in accordance with Company policies and procedures, and achieve Departmental weekly and quarterly standards
Other duties as assigned

REQUIREMENTS

2-3 years of customer support experience dealing with complex issues, troubleshooting and problem resolution, preferably with an eCommerce company
Experience with CRM is a plus
A passion for ONEHOPE and a desire to share that enthusiasm with our customers
Strong relationship building skills
Ability to work independently and effectively
Exceptional writing ability and masterful problem-solving skills
Must be detail-oriented and have strong communication, organizational and analytical skills
Customer-focused instincts with the ability to prioritize and escalate issues
Basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
Must be able to efficiently manage multiple projects and tasks at the same time
Bachelor’s degree or equivalent combination of education and experience preferred
Optimistic about the potential of societal change
Must be available to work 40 hours per week and available to cover rotating night and weekend shifts as needed

WHAT DOES ONEHOPE OFFER?

Motivated and talented co-workers who care about one another
The opportunity to do meaningful work from the comfort of your home
Medical benefits from day one
401(k) with company matching
Paid vacation and holidays
Pay Range: $18 – $21/hr (based on experience)

Customer Success Manager

Mattermost NoDesk11 months ago

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customer successnon-techremote us

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Customer Experts Supervisor

iVisa Remote.co11 months ago

Apply Now11 months ago

location: remotework from anywhere

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Customer Experts Supervisor

Remote Worldwide
Full-Time

We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our Customer Experts Supervisor.

About us:

The Global Customer Experts Supervisor role at iVisa is one of utmost importance. This person will be responsible for the success of the Customer Service Team for Guided Visas. Leading the team leaders and customer service experts to assure the best experience and guidance to all our customers. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer’s journey and will leave no stone unturned until the customer is happy.

What would you do?

Responsible for the Customer Service Experts team that guides our customers through the Guided Visas journey with iVisa.
Provide leadership with constant feedback, coaching, and career growth paths for all the Team Leaders and experts.
Assure the team’s CSAT (Customer Satisfaction), Quality Score and answer times are optimal and set continuous improvement plans.
Data analysis to detect and understand improvement opportunities in our customer service and customer experience.
Provide feedback to all the teams in iVisa regarding customer experience opportunities.
Work side-by-side with the Fulfillment, Product, and BizOps team.
Lead high-impact initiatives that transform the experience of all our customers.

What are we looking for?

Want to grow in iVisa and go the extra mile to learn and provide the best experience to our customers.
Have excellent Leadership skills and the ability to generate empathy with their team
Are empowered and full of energy to challenge the status quo.
Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
Want to be a fundamental part of building the team and the foundation for the iVisa experience
Experience Leading Customer Service or related teams
Data Analysis Skills
Excel/Sheets experience creating dashboards
Advanced English.

What we offer?

Remote-first: work from everywhere.
The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts.
Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
The opportunity to help build a company that will continue to redefine the travel industry.
Transparent company culture with flat hierarchies (and super cool coworkers).
Lots of responsibility and a real chance to make an impact.

Customer Support Specialist

Dune Analytics cryptocurrencyjobs.co11 months ago

Apply Now11 months ago

datafull-timeremote - europesqlusweb3

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Customer Support Specialist

Oyster HR Remote.co11 months ago

Apply Now11 months ago

location: remotework from anywhere

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Customer Support Specialist

at Oyster (View all jobs)

Remote

One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

Established a erse leadership team and an employee base that’s 60% female

Achieved one of the highest employee engagement scores in its class

Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

To create the best experience for our new hire (you?!) this role does require that you are based within +5/-5 UTC

What you’ll do…

We are looking for a talented and enthusiastic Support Specialist to join our team! As part of the Pay Support Specialist Team, you are responsible for delivering exceptional customer service and ensuring a positive experience for our customers.

You will be an integral member of the Pay Support team, supporting our many global customers and team members with Pay related questions. We believe in collaboration and consistency, which is why we’re looking for someone who can work closely with cross-functional teams. We’re looking for a dynamic and analytical candidate who is excited to learn new technologies, build relationships, and continuously develop their professional growth and skillsets.

Provide front-end client support for technical, procedural, and pay concerns
Respond promptly and provide helpful support to clients through a CRM platform
Resolve issues related to payroll and invoices with the help of cross functional teams
Participate in discussions and create knowledge materials for internal support documentation

What we’re looking for

Strong customer service and communication skills
Familiarity with customer relationship management (CRM) software
Ability to communicate clearly, both written and orally
Strong problem solving and analytical skills
Exceptional organizational skills
Ability to work collaboratively with fellow colleagues
Ability to interact professionally with our customers
A flexible and proactive attitude
Ability to work well under pressure
[BONUS] SaaS Experience

You’ll also need…

A reliable home internet connection (or be able to get one)
Fluent English language skills

How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.

How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our erse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you’re authorized to work where you live, the world is truly your Oyster.
Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we’ll get you up and running in no time!

The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email [email protected] with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.

Customer Advocate, Tier 1 Support

InVision NoDesk11 months ago

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Integrations Specialist, Customer Success, EMEA

Deel NoDesk11 months ago

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customer successnon-techremote emea

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Manager, Customer Growth

1Password NoDesk11 months ago

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customer successnon-techremote canada

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Client Success Manager

Cameo NoDesk11 months ago

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Customer Service Advocate, Commercial Auto

Pie Insurance Remote.co11 months ago

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location: remoteus

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Title: Customer Service Advocate, Commercial Auto

Location: United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Service Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Service team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Service Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy fast way.

How You’ll Do It

Provide responsive, timely, and relevant service to customers and partners
Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
Maintains SLAs set by the Customer Service team in a consistent and efficient manner
Works as a team member to handle:
- Email requests
- Policy issuance
- Agency or Customer questions
- Billing-related needs or questions
- Mailing of documents
- Follow-Up Communication
Model the behaviors and strategies necessary to successfully interact with and resolve complex issues for small business owners and partners in all channels
- Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the customer’s needs and advocates for the customer and their perspective
Participate in ongoing training and onboarding for personal and peer growth
- Support the onboarding and training of Pie’s newest hires and teams, including process training, feedback, and building out resource and training material

The Right Stuff

A high school diploma or GED is required
Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
1+ years of customer service, administrative, or sales experience is required
1+ years in a high-volume customer contact environment is preferred
8+ months working in Pie’s systems and processes is highly preferred
Demonstrated problem-solving skills to develop sound processes and workflows
Proficient communication skills to build strong and lasting relationships
Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
Ability to navigate and solve issues within all of Pie’s platforms
Ability to handle stress well and remains flexible to change
Ability to take phone calls and answer emails for up to 8 hours a day
Has the ability to think ahead and identify obstacles that may be hidden
Ability to receive and immediately apply coaching and feedback
To be eligible for consideration, internal team members may not be receiving performance coaching or have been placed on a final warning in the past 6 months

#LI-MW1

Base Compensation Range

$22—$26.50 USD

Compensation & Benefits

Competitive cash compensation
A piece of the pie (in the form of equity)
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Customer Success Manager

Salesmsg We Work Remotely11 months ago

Apply Now11 months ago

$50000 - $74999 usdamericas onlycustomer relationship managementcustomer supportdocumentationfull-timesales managementsass

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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

At Salesmsg, we believe that having conversations is good for business. And the easiest, fastest, and most effective way to create conversations is with SMS text messaging.

Salesmsg is the leading conversational messaging platform for sales, marketing, and support teams. Ranked 27th on Inc. 5000 Fastest Growing Companies in America in the Southeast and the #1 SMS App on HubSpot, Salesmsg is a fast-growing SaaS platform that helps thousands of businesses to attract, engage, convert, and care for their customers over SMS text messaging.

We have big goals for our platform to become...

**The leading all-in-one global messaging platform for sales, marketing, and support.

We are well on our way, however, to get "there", we need your help.

This is an amazing opportunity to join a fast growing startup, get experience in many facets of the business, and build your career.

**// THE ROLE // ---------------------

We are seeking a fun and dynamic inidual to join our growing team as a Customer Success Manager (CSM) at Salesmsg. As a CSM, you will play a crucial role in being the face of Salesmsg to our customers.

You will be the primary relationship owner, advisor, and resource for our customers, guiding them on how to best utilize Salesmsg to achieve their goals. From demonstrating the software's functionality to creating engaging Loom video demonstrations on integration, and addressing billing issues, you will have the autonomy to support our customers from anywhere.

**// RESPONSIBILITIES // ---------------------

1. Customer Relationship Management

Build strong relationships with key stakeholders within customer organizations, including executives, managers, and end-users.

Act as the primary point of contact for customer inquiries, issues, and escalations, ensuring timely and effective resolution.

Conduct regular check-ins and business reviews with customers to assess their satisfaction, address concerns, and identify opportunities for growth.

2. Customer Onboarding and Adoption

Collaborate with the sales and implementation teams to ensure a smooth onboarding process for new customers, providing guidance and support to drive successful product adoption.

Develop and deliver training programs, webinars, and resources to educate customers on product features and best practices, enabling them to maximize the value of our SaaS platform.

Proactively monitor customer usage and engagement, identifying potential roadblocks or areas for improvement, and developing strategies to drive increased adoption and product utilization.

3. Customer Success Planning

Collaborate with customers to develop and maintain customer success plans, outlining their goals, key performance indicators (KPIs), and strategies for achieving desired outcomes.

Conduct regular business reviews with customers to track progress against success plans, identify opportunities for improvement, and recommend additional products or features that align with their evolving needs.

4. Renewals and Upsells

Drive customer retention and expansion by proactively identifying upsell and cross-sell opportunities based on customer needs and usage patterns.
Work closely with the sales team to renew customer contracts, negotiate pricing, and ensure a seamless transition between renewals.

Collaborate with the product management team to gather customer feedback and insights, helping to shape the product roadmap and prioritize new features and enhancements.

5. Customer Advocacy

Serve as the voice of the customer within the organization, providing feedback and insights to inform product development, marketing strategies, and customer support processes.

Act as a customer advocate, ensuring their needs are understood and represented across all levels of the organization.

Identify and promote customer success stories and case studies to showcase the value and impact of our SaaS platform.

**// SKILLS // ---------------------

Here’s a taste of some of the things we require for you to be successful in this role...

EXCELLENT written and verbal communication

Resourceful and can figure things out

Quick learner

Self-motivated

Experience using similar tools like Intercom and HubSpot

Ability to work independently while managing multiple projects simultaneously

Providing amazing demos

Able to understand a prospects business and problems they need to solve

Curious with a growth mindset

**// OUR CORE VALUES // ---------------------

We Figure It Out

We're a startup. Stuff will break and things will not work as you want them to. You will hit barriers and blocks keeping you from getting done what you said you'd do. You are the type of person that "come hell or high water" will figure it out. This is fun for you.

Seek Continuous Improvement

We pursue GREATNESS. There’s a wealth of knowledge in books, articles, videos, courses, training events, and everywhere you look. Just Google it. If you can’t “figure it out” yourself, trust me, someone else already has for you. We're resourceful and go deep to learn the best strategies.

Keep it Real & Conversational

Seeing things for “how they truly are” gives us power. In fact, we have be real in order to survive and thrive. We have to speak truthfully and honestly because if we don't things go unsaid, animosity stirs, and resentment takes over. It's debilitating for high performance teams to win. Speak truthfully and keep it real. Call it like it is. Provide solutions, not problems.

People First Mindset

As we seek to constantly improve we realize that the best answers to many of the opportunities to grow, products to create, and partnerships to solidify come from our customers. Helping the customer achieve success is our ultimate goal and through that we find new ways to make our product and team better.

Be Like Water (Flexible)

The road is never straight and there will be twists and turns and bumps and stops. We all need to row in the same direction to work together and get things done. Don't make it harder than it has to be. If it takes a few minutes, hook a brother up. Don't battle. We win together, not apart.Okay, with that out of the way, let’s get into what this role will look like for you…

**// HOW WE WORK // ---------------------

We're a Remote First company with a global team of developers, designers, success, sales, and marketing members from around the world.

Our team is spread across the USA, Europe, and Asia (Florida, Colorado, Wisconsin, Texas, Utah, California, Bosnia Herzegovina, and Belarus)

We love planning & executing. So each year we get together for a retreat to work backwards to create our Annual Aim, Quarterly Rocks, Monthly Outcomes, Weekly Goals, and Daily Tasks. (It’s not perfect, but it’s good enough for now. You can help improve this too.)

Work hard and play hard. Life and work doesn't have to be so hard. The environment we created is fun, relaxed, yet backed up by results.

// EMPLOYEE BENEFITS // ---------------------

Remote work: Work from anywhere

Team trips: We book at least one all-expenses-paid team trip per year.

Unlimited paid-time off. Need time off, just let us know.

Wellness perks: Classpass access to 41,500+ studios worldwide (yoga, cycling, Pilates, Barre, running, strength training, dance, sports, videos and more.)

Books and Courses: A monthly budget of $100 to spend on books. Plus access to over 10 courses already across marketing, content creation, SEO, and more.

Focused time blocks: We discourage meetings before noon so employees can have undistracted time to work.

Two week Sprints: Two weeks of "sprinting" on focused work.

Bonus structure: Potential bonuses based on performance.

$250 Charity Donation: We will donate to any charity of their choice.

Bi-Weekly Paychecks: Get paid on-time every other Friday.

Swag: T-Shirts, stickers, and Salesmsg gear to kit you out!

Medical, Dental, and Vision Insurance: Personal health, dental, and vision 50% covered after 30 days.

Teledoc Virtual Health: Speak directly with a doctor anytime from anywhere.

TalkSpace Online Mental Health Therapy: We've got you covered for when you need help.

Incredible Growth and Promotion Opportunities: Ground floor opportunity to make your mark.

_Still here?

Good.

So there you have it.

Are you a match? Do you want a REAL challenge?

Then we encourage you to apply for this role at Salesmsg.

Customer Experience Representative

Amy Porterfield Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Customer Experience Representative (Seasonal Contracted Position)

Position Overview

The Customer Experience Representative is an advocate on behalf of our company to our audience by representing the business on a very personal level.

The position is also an advocate on behalf of our customers, monitoring conversations and providing feedback to our company so that we ensure that every decision we make supports our community in the best way.

This position reports directly to the Director of Customer Experience, while also working closely with other key members of the team.

This is a seasonal part-time contracted position (25 31 hours per week) that involves working Monday Friday, outside of normal 9 5 Pacific work hours and weekends between the months of July 2023 through October 2023. This position is 100% work from home.

Duties & Responsibilities

You’ll be responsible for

Working closely with the Customer Experience Team and Community Team
Monitoring submissions via HelpScout, our customer support portal, to promptly assist, solve, or support members through a question or problem
Help and assist the Customer Experience Director with customer support strategy and needs to prepare for live launches
Fully resolve customer support tickets and escalate any recurring issues to the appropriate team member
Serve as the customer’s cheerleader and share customer wins with the team
Stay up-to-date with digital technology trends
Creating solutions and new ideas for issues and broken processes based on customer feedback
Occasionally support our Community Team with Amy on Facebook Live and webinars during launches
Day to day management of live chat
Responding to community comments and customer inquiries in a timely manner
Thorough understanding of our training programs so that you can offer insightful, valuable, relevant support
Reporting any change of sentiment, content suggestion, or customer feedback to the proper team member
Monitor Facebook inbox for customers needing support with webinar links, login details, etc.
Stay up-to-date on new episodes of the Online Marketing Made Easy Podcast and all Amy Porterfield training courses

Skills & Abilities

The ideal candidate possesses the following strengths and skills:

1 to 3 years of relevant customer service experience (preferably in a virtual environment).
Able to work on Apple operating systems.
Impeccable grammar (written and verbal) our standards are sky high!
Excellent communication skills.
Excellent problem-solving skills ability to think quickly and critically.
Passionate about helping others we lead our community with compassion!
Flexibility we move FAST. Things change, we adapt, we propel ourselves forward!
Organized we all wear many hats.
Coachable must be able to take direction and welcome direct and honest feedback in the moment!
Collaborative must work well within a virtual team!
Resourceful use ALL available resources to complete a task with minimal questions!
Quick learner the Customer Experience Representative must be able to pick up things fast and run with it!
Experience with Keynote and PowerPoint (strongly preferred).
Experience with HelpScout or any helpdesk ticket portal (preferred).

Application Instructions

If you’d like to be considered for this role please submit the following via email to [email protected]:

Your resume

Answer these 2 questions in your cover letter:
- 1.) Why do you want to work with us?
- 2.) Why are you the best person for this job?

Answer the following questions:
- 1.) In 3 sentences or less, explain your customer support philosophy.
- 2.) Do your best to respond to the following inquiries as though you were already on Team Porterfield:
  - Hi there! I’d love to be on your podcast! I’ve listened to your podcast each week religiously and I just am dying to be a guest on your show. I am just getting started with my business, so I don’t have a website to share with you yet, but I am creating a course on how to keep your house organized. I haven’t launched my program, but I plan to this Summer. Would you be open to having me on your show? Rachel
  - I love you and I LOVE your work! I’ve been dreaming about doing List Builders Society for like everrr and I’m feeling like this is finally my year. I’m soooo sick of my corporate job and being stuck in an office all day. Here’s the thing I don’t know if it is right for me. I haven’t started my business and I have tons of ideas, but I don’t know if any of them will work. I just finished my life coach training last month and I’ve been working in marketing at my job, but I haven’t found the right niche. I also really love photography I guess I’m kinda all over the place. Is List Builders Society the right fit for me? Scott
  - I owe you one more Digital Course Academy payment, but I simply don’t have the money right now. I thought I would go through Digital Course Academy and would find the magical key that would make my business would take off. I am a single mother of three, and I’m struggling to make ends meet. I am working on getting my name out there in my area and serve more clients, but it’s been slow going. I fully intend to finish DCA and begin my payments as soon as I’m able, but is there ANY way I can get an extension on my final payment? That would help SO much! Mary

What We Do

We empower entrepreneurs to build profitable online businesses that bring creative, professional and personal freedom.

In everything we do, we aim to inspire confidence and action. Our signature service is helping budding entrepreneurs break free in the areas of business that were once holding them back into new levels of joy and fulfillment. We give these entrepreneurs tangible proof that small actions every day will ultimately build a business worth creating and a life guided by their own design.

We lead a fun-loving culture and a dedicated team that is committed to excellence. We always find the upside to any situation and maintains the strength and flexibility to change course as our business evolves.

Meet Amy

You might know Amy Porterfield from her top-rated Online Marketing Made Easy podcast, or from the courses and webinars she offers to help entrepreneurs build their business through social media and online marketing strategies. To learn more about our fearless leader, check out the details here.

Our Values

Our team is ambitious (always striving for excellence), hungry (competitive to the core; always wanting to be at the top) and enthusiastic (always excited about the work we are doing.)

Purposeful Ambition

We value drive, hard work and kicking ass. When the heat’s turned up, we step up to the challenge. We are equally thoughtful about our commitments.

Unyielding Compassion

We believe that everyone is doing the very best they can in the moment. We lead with love, patience and understanding.

Openly Coachable

We believe in continuous growth and are open to feedback and necessary tough conversations to move us forward.

Creative Resourcefulness

We are strategic and thoughtful in our actions. We believe there is always a way to make it work and we will do the digging to figure it out. We rely on each other when we get stuck.

Unwavering Integrity

We take pride in our reputation as industry leaders. We are honest, professional and intentional.

Total Ownership

We believe we are all leaders. We own our inidual positions like a boss.

Intentional Margin

We prioritize the down time so that we can be our best when we are showing up for ourselves, our team members and our students.

Proactive Inclusivity

We believe in the ersity and inclusion of all people regardless of race, age, gender, sexual orientation, ability, and religion. This includes thoughts, ideas, beliefs and experiences.

Bilingual Customer Service Representative

Cardinal Health Remote.co11 months ago

Apply Now11 months ago

location: remoteus

Apply Now

Bilingual Customer Service Representative

Remote

US-Nationwide-FIELD

Full time

20125478

What Customer Service Operations contributes to Cardinal Health

Customer Service Senior Representative is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers in our call center, Customer Service Senior Representative enhances the customer experience by leveraging inbound and outbound channels.

SHIFT:

Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time, remote (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.
In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated

Qualifications

High school diploma, GED, or equivalent work experience, preferred
Must be proficient in Spanish and English languages
Able to work independently and be self sufficient
Strong time management skills
Knowledgeable in Microsoft programs
Strong communication skills
Previous Call Center Experience preferred

Responsibilities

The Customer Care Representative is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately 70-90 incoming calls per day.

Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
Ability to handle high call volumes day to day
Navigate multiple computer programs throughout the workday
Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
Uses provided resources/company websites to navigate customer’s concerns
Consults with Supervisor or Team Lead on complex and unusual problems
Ensure customer satisfaction and provide professional customer support

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasks
Meet all goals set forth in the call center
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Adhere to your schedule on the daily basis
Camera usage is a requirement for meetings.
Utilize resources and chats in a professional manner
Follow Dress Code

REMOTE DETAILS:

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date.

You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
Download speed of 25Mbps is minimum but 50Mbps is recommended if nobody else is at home streaming.
Upload speed of 10Mbps
Ping Rate Maximum of 30ms (milliseconds)
You must be hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

WHO WE ARE:

Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

Medical, Dental and Vision coverage starting Day 1
401K match program starting Day 1
23 days of Paid Time off after 90-day probation period
Health savings account (HSA) & Flexible spending accounts (FSAs)
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Anticipated salary range: $18.00/hour

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD