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Customer Support Specialist- Contractor
Remote
Affiliates & Ops
Contract
Remote
CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months.
The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community.
RESPONSIBILITIES:
Respond to a wide variety of inbound support requests via email and chat
Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests
Ensure that news and updates are broadly communicated
Produce process and instructional documentation
Categorize inbound requests for reporting accuracy
KNOWLEDGE AND SKILL:
Proficiency in navigating company communications and programs
Excellent written and verbal communication skills
A problem-solver by nature – you identify and present solutions
Ability to work flexible hours and on-call rotation
Thrive in a fast-paced, dynamic environment
Experience working with technical teams to troubleshoot issues a plus
Competency with Google Suite and Confluence, a plus
EXPERIENCE:
Bachelor’s degree in a related field
CF-L1 preferred
2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.
2+ years of experience working with customers on Salesforce or other support software platform
3+ years as a member of the CrossFit Community
Proven ability to succeed on a remote team
CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.