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Graduation Coach Assistant: Global Online
Job Details
Job Location Global Online Campus –
Position Type Full Time
Education Level High School
Job Category Education
Description
The GMC Global Online Leadership College has an opening for a Full Time Graduation Coach Assistant. The Graduation Coach Assistant is responsible for supporting the Graduation Coaches in both academic and student account processes. This position will be the point of contact for financial aid services with the support of the Resource Management Office, along with being the VA School Certifying Official for the Global Online Leadership College. This position will certify all VA students and ensure that the VA files are up to code. This position will process weekly financial aid reports, daily Blackboard help tickets, quarterly course prerequisite reports, and quarterly advising reports. Lastly, the position will provide support for annual graduation ceremonies along with manage graduation applications for degrees. In the event a Graduation Coach is absent, this position will be the required fill-in. Due to the expected growth and expansion of the Global Online Leadership College, this position will serve as part of the succession plan.
Primary Responsibilities:
- Pull weekly & quarterly reports to distribute to the graduation coaches in order to support current students. Add comments and notes to reports on a daily basis.
- Process withdrawals, weekly refund report, weekly pending aid report, and state aid report.
- Create VA files and certify students each term. Maintain the files for accuracy (ex: degree plans, courses, grades).
- Process degree applications from the graduation coaches and maintain accurate graduation participant list. Assist in planning the graduation ceremony.
- Other duties as assigned
*Criminal background check and drug screen must be cleared before any candidate may begin working.
Georgia Military College is an Equal Opportunity/Affirmative Action Employer.
Qualifications
Minimum Required:
- Bachelor’s Degree
- One (1) or more years in direct customer service and sales
- customer service, strong written and verbal skills, excellent phone communication, organization, intermediate computing
Preferred:
- Master’s Degree
- Experience in customer service and sales through a phone call center
- Experience working with CRM technology