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Director, Revenue Content & Facilitation

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

Toptal is a hypergrowth organization, which means we have an influx of new team members in need of world-class onboarding and learning experiences. As a Director of Revenue Content and Facilitation, you will build and lead a new team responsible for designing, developing, and executing exceptional sales performance learning experiences for Revenue new hires.

In this role, you will be integral to building a world-class, reimagined new hire program from the ground up. Your expertise in shaping learning experiences to achieve specific outcomes and your passion for creative, innovative learning strategies and interventions will be critical to your success.

Day to day, you’ll work closely with Revenue senior leaders, Revenue teams, and cross-functional partners (e.g., Learning & Development) to iteratively develop, execute, and refine new hire learning content and delivery. This role is perfect for someone who is energized by a fast-paced, high-growth environment, adept at operating agilely, demonstrates exceptional attention to detail, and is comfortable both delivering as an inidual contributor and coaching a high-performing team.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

As a leader on Toptal’s Revenue New Hire Effectiveness team, you will be responsible for the development and execution of the overall content & facilitation strategy to support program objectives for Revenue new hire sales performance training. You will assess the ongoing performance and effectiveness of new hire learning content and delivery, lead iterative improvements based on feedback and analysis, and collaboratively build new strategies as needed to ensure we are best preparing Revenue new hires for success in their roles.

In this role, you will also coach and manage a team of Revenue learning experience designers, facilitators, and content specialists responsible for creating and delivering engaging, effective learning content in a variety of solutions/forms. You will ensure the output of your team is of exceptional quality, with the learner’s experience always in mind. You will lead from the front by setting an example of continual innovation and discovery while collaborating with key business stakeholders to ensure new hire content and learning experiences are continually relevant, accurate, and effective.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history and vision.
• Familiarize yourself with the Revenue team’s OKRs, initiatives, projects, and how they are aligned to Toptal’s overall success.
• Meet the Revenue Team and your key stakeholders to begin uncovering inidual and team priorities.

In the first month, expect to:

• Explore Toptal’s tools and resources to understand how they are currently used.
• Familiarize yourself with existing Toptal learning content, standards, and approaches.
• Begin meeting with key stakeholders and domain experts to better understand how content and facilitation could be best tailored to Revenue new hires.
• Identify how Content and Facilitation will need to support New Hire Effectiveness program objectives and timelines.

In the first three months, expect to:

• Define the Content and Facilitation roadmap to meet New Hire Effectiveness program objectives and timelines.
• Build out an exceptional team of learning content creators and facilitators.
• Build launch plans for new hire learning content.
• Create an assessment framework to measure the ongoing effectiveness of new hire learning content and facilitation.
• Partner closely with Learning & Development to apply Toptal standards and best practices to new hire learning experiences.

In the first six months, expect to:

• Create a robust foundation of learning content and facilitation approaches to support the phased rollout of a new-hire sales academy.
• Build deep relationships with domain experts and key stakeholders across Revenue.

In the first year, expect to:

• Support launching the first iteration of a new hire sales academy focused on accelerating time to productivity and effectiveness.
• Iteratively refine learning content and facilitation approaches based on assessment frameworks and feedback loops.

Requirements:

• 8+ years of experience developing and delivering learning programs in a high-growth environment, with the last 2+ years in a leadership capacity. Experience with learning content for sales teams and/or new hires preferred.
• Extensive experience tailoring learning content for a variety of roles/profiles to achieve specific business outcomes.
• Experience delivering and scaling learning solutions globally.
• Experience leading teams with responsibility for metrics-driven results in a fluid, fast-paced environment.
• Advanced experience developing blended learning programs, including components of self-directed, instructor-led training (ILT), computer-based training (CBT), and webinar training.
• Experience with authoring tools and Learning Management Systems used to create high-quality learning materials (Lessonly, Articulate, Storyline, etc.).
• Experience collaborating cross-functionally with subject matter experts.
• A track record of creating learning metrics that are independent, holistic, accurate, and encourage the right behaviors, while staying aligned with business objectives.
• Creative problem-solving skills with proven results that have positively impacted both the business and inidual learners.
• A hyper-focus on quality and detail; quality matters at Toptal and this must come across in all training deliverables that are intuitive, error-free, and extremely high-quality.
• Exceptional written and verbal communication skills, including presentation and facilitation.
• A well-exercised ability to give and receive feedback and constructive criticism.
• Comfortable with ambiguity and rapid change.
• You must be a world-class inidual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For Toptal Use Only: #LI-REMOTE #northamerica #LI-JS1

Director, Revenue Content & Facilitation

Required skills

Content & FacilitationLearning & Development

Location

United States, Canada

Commitment

Full-time