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Title: Patient Services Associate
About Us
Welcome to Alliance HealthCare Services, an Akumin company. As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!
Benefits Offered Depending on Eligibility:
- Medical, Prescription, Dental & Vision
- Savings and Spending Accounts: HSA & FSA
- Company Paid Life Insurance, AD&D and Disability
- Supplemental Life Insurance and AD&D
- Employee Assistant Program
- Retirement Plan and Company Match
- Paid Time Off: Vacation, Sick, & Holiday
- Additional Voluntary Benefits!
Job Responsibilities
PATIENT SERVICES ASSOCIATE – REMOTE WORK FROM HOME OPPORTUNITY
Must be available to work 9:00am -5:30 pm EST Monday -Friday
The Patient Services Associate I answers incoming calls and makes outgoing calls to remind patients of scheduled appointment and instructions, schedules appointments and pre-registers patients for medical scans. The majority of time will be spent handling reminder calls but will also include assisting with scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Makes outbound reminder calls for medical scans. Enters all information into the applicable computer system. Determines the needs of other caller and transfers to appropriate personnel and ensures every customer receives the highest quality of customer service.
Specific duties include, but are not limited to:
- Makes outgoing calls and receives incoming calls to remind patients of scheduled appointment and instructions, schedule appointments and pre-register patients for medical scans; contacts patients and referring physician offices to schedule appointments.
- Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls.
- Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
- Enters all information into the applicable computer system in accordance with documented work processes.
- Determines customers’ needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
- Completes any additional job duties as assigned.
Position Requirements
- High School Diploma or equivalent experience required.
- 6 months to 1 year of medical or related training and/or experience required.
- Computer literacy and experience with general office equipment required.
- Strong multi-tasking abilities and communication skills.
- Ability to work well with physicians, patients, and coworkers; excellent interpersonal and customer service skills.