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< class="h3">ABOUT US:

Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.

AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.

Our mission is to empower people to take ownership of their health.

 

< class="h3">THE ROLE:

We are looking for a self-motivated Customer Happiness Systems Analyst to be the technical backbone of our customer happiness team and systems. The ideal candidate will be passionate about building a brand through the creation of an innovative system strategy that educates, empowers and inspires while driving an ideal customer and team experience. As the systems administrator and IT support, you will implement, enhance, troubleshoot, and maintain the systems that allow our customer happiness team to provide the legendary customer service that is a vital part of Athletic Greens.

 

< class="h3">WHAT YOU’LL DO:

• Provide exceptional escalated technical support for the Customer Happiness (CH) team - support includes the internal team and all partners.
• Help collaboratively implement and document new technology platforms and processes.
• Manage the configuration and daily operation of CH systems, including interaction and voice.
• Document and maintain technical resolutions to support standard operating procedures.
• Work cross functionally with AG teams where technology and platform support is required.
• Maintain Interactive Voice Response (IVRs) and routing rules for all teams.
• Build and maintain escalated support process for internal and external CH team.

 

< class="h3">WHAT WE'RE LOOKING FOR:

• 5+ years of system analysis and administration experience with a proven track record.
• 3+ years of experience supporting technology platforms in call center environments.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Experience facilitating requirements gathering discussions and workshops.
• Experience breaking down user experiences from functional flows into technical solutions.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Exceptional interpersonal, written communication, and organizational skills.
• Experience with solutions requiring extended platform capabilities.
• Knowledge of troubleshooting techniques across operating systems.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
• A full life outside of work with personal passions and hobbies!

 

< class="h3">WHAT'S IN IT FOR YOU?

• A 100% remote working environment, which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• 90% premium coverage for top medical, dental and vision plans.
• Employer paid short-term disability and life insurance.
• A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
• Paid maternity and paternity leave to allow you to spend time with your new family.
• A monthly fitness class credit to support you on your health and fitness journey.
• Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
• A 401k plan with company-matching because life is an opportunity and we care about your future.
• Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
• The opportunity to work with passionate, high-growth, business-minded colleagues.
• A brand new company laptop and a generous home-office budget so you can work your best.
• Access to Athletic Greens product and swag items.

 

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a erse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.