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This role can sit anywhere in the U.S for both EST and PST.
Be a part of the excitement!
hireEZ is an end to end outbound recruiting platform that is designed to help recruiters overcome the inherent challenges of traditional recruiting and enable them to find, connect, and build a stronger talent pipeline. Join a passionate, erse culture and unleash your potential.
Successes to share
- 2022 HR Tech Awards: Named Best DEI-Enabling Recruiting Solution
- 2021 BIG Innovation Award for hireEZ Talent Data Cloud’s AI-Powered ATS Integration
- 2022 Gold Stevie Award for Best New Product in the Talent Management Solution Category
- 2019 Two Silver Stevie Medals for A/ML Solution and HCM Solution
Responsibilities
- Responsible for partnering with customer success leadership, customer success managers, and other cross-functional partners to identify opportunities for customer training/education
- Responsible for defining learning experiences for hireEZ customers, driving execution and delivery of customer educational projects, and interpreting business impact.
- Curate, manage, and grow repeatable and scalable enablement programs for our customers (users) and customer success team to leverage
- Provide day-to-day support to product users for executive excellence. Ensuring users are meeting or exceeding key success and target indicators.
- Responsible for dynamic and exciting content creation, virtual instructor led training delivery, and on-going training/support in both a team, inidual, and on-demand (eLearning) content formats
- Establish strategy, plans and approach for customer education throughout lifecycle, including implementation and onboarding, post-onboarding, and renewal stages
- Proactively uncover new initiatives to drive stronger product adoption and user collaboration across customer success, sales, and other key teams
- Design learning programs, launch, and measure impact while analyzing its impact to revenue retention and expansion, user adoption and user retention
Requirements
- 1-2+ years of experience in customer education, and/or learning/training programs
- Open to working with and alongside a erse, remote global team
- Ability to establish strong trust within senior leadership, customer success managers, sales, and other cross-functioning members
- Embraces ambiguity and complex issues while considering a collaborative team environment
- Strong customer success and sales orientation to drive impactful business deliverables via customer education modalities
- Demonstrates success with rapidly emerging technology companies
- Passionate about industry trends and modern approaches to learning
Nice-to-haves
- Familiarity with LMS and CS platforms/systems, preferably Skilljar and Gainsight
- Experience as a TA professional and/or working with TA/HR team
Benefits
As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and you will have a great time working with us!
- Unlimited growth & promotion space
- Competitive salary
- Comprehensive medical, dental, and life insurance with 100% standard coverage
- 401k plan with a 3% company contribution
- Free daily lunch & dinner (on-site only)
- Generous PTO policy
- Mac or PC - up to you!
- Collaborative, and energetic team environment
- Fun company events
