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< class="vacancy-details-item" data-v-de03d578=""> < data-v-de03d578="">Location:  International, Anywhere; 100% Remote < data-v-de03d578=""> < data-v-de03d578=""> < data-v-de03d578=""> < class="vacancy-details-item-title" data-v-de03d578="">Description < class="vacancy-details-item-description" data-v-de03d578="">We are currently looking for a proactive and ambitious Customer Support Representative with B2-C1 German language skills to join our team on a full-time basis. The project is very interesting, as well as the requests, because it is an E-commerce sphere, a well-known German online casual clothing store. < data-v-de03d578=""> < class="vacancy-details-item" data-v-de03d578=""> < class="vacancy-details-item-title" data-v-de03d578="">Requirements < class="vacancy-details-item-description" data-v-de03d578="">➖Excellent German communication skills, both verbal and written ➖Customer-oriented approach ➖Analytical and strong problem-solving skills, with attention to detail ➖Ability to multitask, work well under pressure, and according to a flexible schedule ➖Organization and clarity in the work process ➖Good PC user, has understanding in internet connectivity ➖Readiness for constant changes and innovations < data-v-de03d578=""> < class="vacancy-details-item" data-v-de03d578=""> < class="vacancy-details-item-title" data-v-de03d578="">Responsibilities < class="vacancy-details-item-description" data-v-de03d578="">✔️Communicate with customers via various channels such as phone, email ✔️Providing a response to customers’ inquiries, related to the usage of products ✔️Coordinate with the team to ensure customer satisfaction and provide follow-up services as required ✔️Participate in training sessions to broaden product knowledge and enhance customer service skills ✔️Maintaining a positive, empathetic, and professional attitude toward customers ✔️Processing of returns ✔️Writing letters about out of stock goods < data-v-de03d578=""> < class="vacancy-details-item" data-v-de03d578=""> < class="vacancy-details-item-title" data-v-de03d578="">Work conditions < class="vacancy-details-item-description" data-v-de03d578="">➖Remote work ➖The probation period: one month ➖2 days off per week: Sunday and any other day ➖Working shifts: 1 shift – 09:00 – 18:00; 2 shift 10:00 – 19:00 (UTC+2)