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ABOUT US:
ManyPixels provides graphic design services to SMEs, agencies, and marketing teams all around the world. For a monthly fee, our customers get direct access to our team of designers and get to create awesome design projects.
Our team is fully distributed across Europe and Asia, while most of our customers are in the US.
We have been around for 3+ years and are growing fast as we are solving a very common and painful problem: finding a talented, affordable, and reliable freelance designer is hard. With ManyPixels, you can submit your design request today and get it back tomorrow.
Check us out at www.manypixels.co
ABOUT THE ROLE:
The Project Manager and Quality Control will be responsible to manage and oversee a team of 10+ designers and a portfolio of 80+ clients. The tasks will be highly ersified and will constantly evolve as the company grows.
What will you work on:
- Workload management
Each task (logo, landing page, illustration, etc.) that comes in needs to be assigned to a designer with matching skillset. You will need to make sure each task is being worked on, that every designer is not under or overworking and that we always respect our promised deadlines (24h delivery).
- Quality control
You will be responsible to perform quality checks on all of the finished tasks, making sure all deliverables match the client's brief, and suggesting revisions if necessary. You are the final approver for all assigned tasks before they are sent to the client to ensure that our quality standards are met.
- People management
You will be 100% responsible for your team and their projects. You will have to properly manage leave requests, internal and external communication, problem resolution, and SOPs implementation.
- Performance review
With the help of the management team, you will need to conduct bi-annual performance reviews for all members of your team.
- Training
You will be responsible to conduct one-on-one / group training with the members of your team regarding onboarding, customer communication, time management, etc.
- External communication
All designers communicate directly to the client on a daily basis regarding project deliverables. You will have to step in and support our clients when in need of a project manager for more complex situations. You will be responsible for our portfolio of current clients and you will need to take over the communication with the clients quite often, via customer support chat, e-mail, or video call.
Our ideal candidate
- Excellent English skills
- Strong knowledge in graphic and/or web design
- Management/Leadership experience
- Ability to use tools (G Suite, Adobe Suite, Sketch, Slack, Asana, Notion, etc.)
- Strong organizational, people, and communication skills
- Motivated / Do-it mentality / Team player / Willingness to go the extra mile
- Fast learner/ability to adapt (things are constantly evolving)
- Strong personality / Honest but always polite
- Customer-centric
Benefits
- Full-time remote job
- Join a growing bootstrapped startup with a lot of potential
- Autonomy to implement ideas and have a significant impact
- 20 days of paid time off per year
- Opportunity to grow as the company grows
- Competitive salary depending on experience
This is a full-time job that requires a commitment of 40h per week, 8h per day, Monday to Friday.
We are looking for candidates who can work in the US Eastern Timezone, 9 AM to 6 PM.
