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We’re passionate marketers, engineers, and innovators building the technology to power the future of commerce. We’re a B2B SaaS platform helping the world’s most interesting retailers and direct-to-consumer brands remove friction from the customer experience to deliver recurring revenue through subscriptions programs - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.
Recent studies show that 75% of direct-to-consumer retailers will offer subscription services by 2023. Ordergroove has created the technology that will allow retailers to do this.
Want to be a part of it? Keep reading...
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!
Working on the Customer Success Team requires a passion for building solid client relationships and becoming our clients’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are client obsessed and are willing to go the extra mile for our clients. The Customer Success Specialist owns the post-sales experience and works directly with our small business clients to understand their business and partner with them to ensure their success. As a Customer Success Specialist, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients. Are you ready to join us?
Key Responsibilities:
- Utilize systems and tools to identify at-risk accounts within the book of business
- Formulate risk-mitigation strategies and run plays to promote successful outcomes for at-risk business units
- Assist in the preparation and delivery of customer-facing collateral including reports and business review presentations
- Help to manage the day to day email correspondence with users and client stakeholders
- Prioritize and drive resolution on raised customer support and product issues
- Conduct onboarding and new user training and product demonstrations
- Monitor adoption and utilization of product features and use cases
- Assist with keeping all systems of account record up to date with accurate and complete notes
Job Requirements:
- 1-3+ years of client management / vendor management experience ideally with some experience working in DTC or mar-tech
- Proven experience working in a collaborative cross-functional role
- A track record of successfully managing projects and programs, setting priorities, and staying organized while managing multiple initiatives at once
- Elite communication skills and EQ; you enjoy building relationships, overcoming obstacles, challenging customers to think bigger, and conducting highly strategic client interactions
- Proactive, independent, and energetic attitude with the desire to be a key player on a results-oriented team
- Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
- Desire to go beyond the basics and bring new ideas and thinking to OrderGroove and our clients
- Internet, tech-savvy, and proficient using G-Suite (Gmail, Google Docs, Google Sheets). Salesforce and Gainsight experience is a plus.
About Ordergroove:
- Raised $50M from top-notch investors
- Remote-first team with members all over the world and an office in NYC that allows for in-person meet-ups if desired
- Hundreds of customers including Honest Company, IL MAKIAGE, Petsmart, Walmart, L’Oreal, Unilever, Peet’s Coffee, KIND, Love Wellness, and Tula
In 2000, subscriptions transformed the software world with SaaS. In 2021, subscriptions are transforming the retail and DTC world as the fastest-growing segment of commerce.
Ordergroove’s SaaS product enables subscription experiences for hundreds of brands including The Honest Company, IL MAKIAGE, KIND Snacks, Peet's Coffee, L'Oreal, and Home Depot, shifting consumer interactions from one-and-done transactions to frictionless recurring revenue relationships. Via partnerships with leading eCommerce platforms like Shopify, Salesforce, Adobe Magento, and BigCommerce, Ordergroove's omnichannel product coupled with machine learning has processed billions of dollars in subscription volume for tens of millions of consumers.
Recently named one of the Best Companies to Work For in New York for the third year in a row, our values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.
With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.
At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO (you take vacation when you need it, not when you have earned the hours), a new work-from-anywhere policy (totally remote anywhere in the US, or you can go into the NYC office as much as you would like), and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!
