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TheStudio Remote.coabout 2 months ago
Apply Nowabout 2 months ago
Title: Sales and Customer Service Enablement Manager
Location: Anywhere
Type: Independent Contractor
Workplace: remote
Category: Sales
JobDescription:
About Us At The/Studio, our vision is to empower iniduals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds. Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent. All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection! The Role We’re looking for Sales and Customer Service Enablement Manager who will drive impact to the companys growth by improving and deploying processes to ensure effective compliance and delivery of solutions throughout the sales and customer service operations team.What You’ll Do
- Set up sales, marketing and customer service flows in Hubspot
- Work across different departments and make sure the user experience is consistent
- Listen to calls and provide feedback to sales leaders on how team can improve
- Listen to customer service calls and provide feedback for how team can improve
- Maintain and update sales playbook
- Work with CEO, sales, customer support on coming up with innovative ideas to improve our work flows
- Monitor the data from the sales and customer service team to ensure that we are being the most customer centric business in the world and also maintaining efficiency
- Provide operations support to the sales team and customer service team. Getting them set up in Hubspot, emails, etc
- Provide training to the team on our various tools
- Find outbound lists for the sales team
What We’re Looking For
- Previous experience in a similar role in the e-commerce space, preferably in a startup environment
- Detail-oriented with a propensity to identify vulnerabilities and potential points of failure
- Extremely reliable and able to work with minimal supervision
- Driven and motivated to overachieve and deliver exceptional performance
- Possesses unwavering integrity and dedication to the quality of results
- Able to work with different members of the organization at all levels
- Fluency in articulating thoughts and processes both verbal and written, especially for training purposes
- Customer-centric mindset
- Can handle uncertainty, unknowns, and fast-paced, high-stress environments
- Comfortable with voicing concerns, objective analysis, and creative ideas
- Active Listener, Attentive, Exceptional Communication & Comprehension Skills
- Fluent in English