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Technical Writer
- USA – Remote – US – Remote – EE
- Full time
- R_2306_5816
It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there. If that’s something you want to be apart of, apply today!
Please note that you will be asked to submit an SOP writing sample.
Technical Writer
As aTechnical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.
Responsibilities:
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
You will create operating guidelines, knowledge bases, customer support agent content, and frequently asked questions pages to help customer support staff, consumers, and other users within a company or an industry.
You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with erse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
Must haves:
- Demonstrated aptitude for quickly learning and understanding new technologies
- Keen technical curiosity, with outstanding research and problem-solving skills
- Ability to break down complex technical subjects and present them in an approachable way
- Clear and concise writing, with the ability to tailor style and vocabulary to the audience
- Strong drive to succeed and hunger for interesting challenges
- Commitment to following and improving team processes and style standards
- 5+ years of professional experience as a writer or content manager
Nice to haves:
- Familiarity with web technologies and web-based content creation tools
- Programming skills in any language
- An eye for visuals and graphic design, and familiarity with image editing tools
- Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
- Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production
- Bachelor’s degree in a related field or equivalent work experience
About Us
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support ersity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.