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Technical Writer

Job Description

Adarga creates and designs powerful AI (Artificial Intelligence) analytics technology that helps you analyse vast amounts of data and enables you to discover the deep insights that drive faster, better decisions. We are searching for a Technical Writer to join our dynamic and fast-paced team in Bristol/London/Remote. We are a remote first organisation with 90 people based across the United Kingdom.

The Role

We are increasing our customer base and revising all our customer documentation and processes.

Your role is to work amongst our teams of developers and the Adarga Leadership Team to create effective customer facing documentation, including website content management. You will need to understand the technical details of our products and processes, and be able to translate that into clear, concise non-technical language.

We have some tight deadlines to meet, and you will be creating documentation from scratch. You will need to hit the ground running, be proactive in seeking out the information you need from across the team, and be super-good at manipulating information: editing, clarifying, discerning what is useful (and what is not) according to the needs of the documentation.

Reporting into Customer Operations but also tasked by Marketing, this is a fantastic opportunity for a candidate with the right experience to apply their knowledge in an exciting technology-led company. Working in a relaxed and collaborative environment, creating documentation from scratch you will have the opportunity to have a massive impact on our outward-facing customer communications and technical documents.

What will you be doing?

• Develop, research, and create comprehensive documentation, mostly externally facing, for our products according to technical and legal standards
• Obtain a deep understanding of our products to translate complex product information into simple, polished, and engaging customer-focused content
• Write user-friendly content that meets the needs of the target audience, our customers, and sets them up for success
• With the Marketing Team, create website content for our products pitched at an appropriate technical level for our customers and audiences, adhering to our brand guidelines and tone of voice
• Be able to advise and recommend on Content Management System platforms
• Investigate and define current processes then develop innovative approaches to clarify, define and communicate these to our customers
• Work alongside the Marketing team, CISO, CTO (Chief Technology Officer), development teams and Customer Operations
• Independently speak to subject matter experts to write procedure manuals, technical specifications, and process documentation
• Work with the teams to identify, deliver and maintain all documentation repositories, and suggest best practice for a centralised storage and knowledge base.
• Create, and maintain architecture diagrams
• Develop content for maximum usability in a consistent manner

What will you need?

• Able to work independently to gather information from subject matter experts and proactively seek out information from across the company
• Prior industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Superior communication skills, with a keen eye for detail
• Ability to grasp complex ideas and processes and translate into clear approachable text with a clear purpose and audience
• Previous experience writing documentation and procedural materials
• Experience managing large bodies of information
• Ability to use Confluence and SharePoint
• Content Management System experience

Contact

[email protected] 

Find out more about Adarga: https://adarga.ai/careers 

Adarga Benefits

• Hybrid working model available (We are a remote first organization)
• Adarga anywhere scheme offers you the chance to work wherever you like for part of the year
• Generous holiday package with an opportunity to buy and sell holiday
• Adarga share scheme available for all employees
• £1000 annual training budget
• Culture of knowledge sharing with Team Lunch and Learns
• Innovation Time- Collaborate with like-minded colleagues on projects that are important to you and the business
• Company MacBook
• Competitive Pension Scheme

Diversity & Inclusion at Adarga

Adarga recruits, trains, promotes & employs regardless of race, background, gender, color, religion, disability, age, gender identity or any other protected status. In addition to this, we actively promote and encourage ersity of thought through multiple avenues. Adarga is dedicated to building and maintaining an inclusive environment where people feel valued, appreciated, and free to be themselves without prejudice.

Recruitment company statement 

We approach everything with transparency and integrity. To avoid wasting anyone’s time, here is our policy on working with recruitment companies: 

 At present, we are not working with any new recruitment agencies, because we only want to work directly with inidual applicants who can contact our People Team through [email protected]