One stop solution to your remote job hunt!

As a Technical Customer Service Advisor, you will be supporting our client's customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients' customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

Responsibilities:

• Are you a problem solver who can patiently listen to, understand, and address complex customer issues
• Have strong people skills to build a genuine connection with a customer
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Want to work with one of the world's most recognized brands
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for five weeks of paid training

Qualifications:

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience
• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
• Have a workspace that can only be accessed by you during your work hours
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Have excellent English written and verbal communication skills
• Be courteous and friendly with a high degree of professionalism
• Thrive in a fast-paced work environment
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Compensations & Benefits:

• $16.00 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision
• Ability to develop your skills and grow your career
• Paid Time Off
• An opportunity to work for a company passionate about helping people