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Title: Senior Executive Operations Manager
Location: Worldwide – Remote
Are You the Beacon of Operational Excellence?
Are you a seasoned orchestrator of operations, adept at ensuring service excellence and seamless delivery across multifunctional landscapes? Do you strive to enhance operational acuity and drive innovation? If you possess an unwavering commitment to propelling operational success, this is your call to step into the limelight.
As a Senior Operations Manager at Everest, your leadership will be the linchpin in managing operations, embodying our relentless pursuit of quality and efficient service delivery. Your strategic insight and operational proficiency will be pivotal in steering our ambitious journey in the evolving realm of executive support.
About Everest
Everest stands at the forefront of executive support, seamlessly integrating unparalleled human expertise with advanced technology. We are unwavering in our commitment to delivering uniquely tailored and scalable services, enabling our clients to realize their utmost potential and reach their apex of success.
Your Mission:
- Overall Objective:
- Steer Everest towards operational zenith by optimizing service delivery, refining processes, and fostering a culture of continuous improvement and innovation.
- Strategic Leadership:
- Develop and implement comprehensive operational strategies that align with the organization’s vision and objectives.
- Spearhead cross-functional initiatives to enhance collaboration and operational cohesion.
- Process Optimization:
- Assess and refine existing operational frameworks to ensure optimal efficiency and effectiveness.
- Implement best practices and innovative solutions to elevate service quality and delivery.
- Team Management & Development:
- Lead, mentor, and develop teams, fostering an environment of mutual respect, learning, and growth.
- Drive performance improvements by setting clear expectations and providing constructive feedback.
- Data Analysis & Reporting:
- Leverage data analytics to make informed decisions and drive operational enhancements.
- Regularly review operational reports and performance metrics to identify areas for improvement.
- Implement metric and performance based promotion, demotion and learning programmes for operators.
Requirements:
- Qualifications and Experience:
- A Bachelor’s degree in Business, Operations Management, or a related field; a Master’s degree or equivalent would be a plus.
- A minimum of 7 years of progressive experience in operations management, preferably within a fast-paced, dynamic environment.
- Skills:
- Exceptional leadership and team management skills.
- Proficient in operations management software and platforms.
- Superior analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- High level of attention to detail and organizational skills.
- Certifications:
- A certification in Operations Management or Project Management would be advantageous.
- Other Attributes:
- A staunch commitment to achieving operational excellence and continuous improvement.
- Ability to work independently and adapt to changing operational landscapes.
- Keen interest in staying abreast of the latest industry trends and applying evolving knowledge.
Compensation & Benefits:
- Working Times: US (EST or PST) Hours
- 2023: $95,000 annual base (USD) + up to $25,000 bonus potential (paid out quarterly) + equity!
- Healthcare Benefits (or Stipend Option for Non-US candidates)
- Flexible Work Schedule / Unlimited Vacation Days