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Location: International, Anywhere; 100% Remote
We’re a website, marketing automation, and gym management software company that works with gyms.
We are looking for a highly qualified Onboarding & Migration Specialist to join our team on a part-time basis.
Here are the key responsibilities of the Onboarding & Migration Specialist:
- Build trust and rapport with clients to ensure a smooth transition.
- Provide comprehensive guidance and support during the onboarding process.
- Monitor migration timelines to ensure clients complete necessary requirements.
- Execute data migrations for member information accurately and efficiently.
- Collaborate with clients to define their unique needs and work with them to align their timeline with the realization of value from our system.
- Collaborate closely with sales, product, and support teams to ensure that every step of the client journey meets or exceeds client expectations.
Our ideal candidate is:
- Possess a pleasant and professional video demeanor
- Maintain clear and prompt communication with clients through well-written emails.
- Maintain a high level of organizational proficiency and experience managing multiple projects simultaneously.
- Pay meticulous attention to detail.
- Display a high level of self-motivation and drive to excel in a dynamic and evolving environment.
- Maintain a quiet and distraction-free work environment suitable for conducting video calls.
- Able to take calls based on client time zone and flex between video calls, email communication, and data migration projects.
- A flexible thinker who can manage client questions and lead toward best-case solutions
- Possess previous experience in customer support and conflict resolution.