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Title: INT Operations Director, Payments
Location: GLOBAL REMOTE
Type: Full-time Workplace: remote
JobDescription:Sporty’s sites are some of the most popular on the internet, consistently staying in Alexa’s list of top websites for the countries they operate in.
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You’ll collaborate with talentedstakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
Responsibilities
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Ensuring the payments team are remaining current on industry trends
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
Requirements
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
Benefits
- Quarterly performance bonuses
- Flexible working hours
- Top-of-the-line equipment
- Education allowance
- Referral bonuses
- 28 days paid annual leave
- Highly talented, dependable co-workers in a global, multicultural organisation
- Our teams are small enough for you to be impactful
- Our business is globally established and successful, offering stability and security to our Team Members