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Title: Senior UX Researcher
Location: Flexible
Type: Full time
Workplace: hybrid JobDescription: Xsolla Web Shop is a versatile eCommerce and LiveOps solution for mobile games, enabling direct-to-consumer sales of in-game items and effective player engagement strategies. Web Shop is a comprehensive solution that provides online web stores for Game Development Companies. These stores enable companies to sell in-game items to players, offer personalized promotions, and even provide gifts. As a third-party solution, Web Shop is more than just a web page; it is a suite of products that offer an effective and cost-efficient way for companies to manage their stores outside the game, eliminating the need for internal development. Players can easily purchase specific items through Xsolla Web Shop and have them delivered directly to their in-game accounts. Role Overview As a Senior UX Researcher for the Web Shop Solution at Xsolla, you will play a crucial role in comprehending and elevating the user experience for both Game Development Companies and players. Your expertise will draw from a comprehensive range of knowledge sources, including product strategy, product analytics and metrics, market insights, client feedback, and direct communication with globally recognized Game Development Companies.RESPONSBILITIES
- Collaboration
- User Research
- Integration of Findings
- Advocacy for User-Centric Culture
- Innovative Methodologies
- Mentorship and Collaboration
REQUIREMENTS
- Minimum of 3 years of hands-on experience as a UX researcher, preferably in e-commerce, B2B ecosystems, digital products, or related to the game development sphere.
- Expertise in conducting a variety of user research methodologies, including usability studies, interviews, surveys, and more.
- A robust portfolio showcasing successful projects and the impact of user research on product development.
- Demonstrated experience integrating user research findings into the design and development processes.
- Proven ability to collaborate effectively with cross-functional teams, including product managers, designers, and developers.
- A genuine passion for a client-centric approach, with a track record of infusing this ethos into design and development processes.
GOOD TO HAVE
- Experience conducting user research on a global scale, understanding regional differences in user behavior and preferences.
- Previous experience or familiarity with the gaming industry, including an understanding of the unique challenges and opportunities within this space.
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, Computer Science or a related field. Relevant certifications are a plus.
- Familiarity with Agile methodologies and the ability to adapt research processes to fit an Agile development environment.