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Title: Account Manager, Protocol Services
Location: Remote – US
JobDescription:
About Messari.
Messari is the leading provider of crypto market intelligence products that help professionals navigate crypto/Web3 with confidence. We bring transparency and smarter qualitative and quantitative analytics to the industry by combining a global research database with a comprehensive suite of data visualization and asset discovery tools. We help drive smarter participation in crypto from iniduals and institutions alike. The name Messari came from the Franciscan monks who declared “clean books” a moral imperative during the renaissance and pushed merchants to use proper accounting methods. This led to the flourishing of investment via “trust but verify” methods and industry growth throughout Europe. That’s what we aim to do. Provide participants, investors, builders, platforms, and everyone else with reliable information to better participate in the crypto ecosystem. Our users range from some of the most prominent analysts, investors, and crypto iniduals to top organizations including Coinbase, BitGo, Anchorage, 0x, Chainanalysis, Ledger, Compound, MakerDAO, and many more.THE ROLE:
Were looking to hire a highly motivated Account Manager to help onboard, manage, and foster relationships with project teams for Messari Protocol Services. This position will play a leading role in ensuring smooth onboarding experiences, execution of client deliverables, and upselling into Enterprise subscriptions and events and media sponsorships. This will entail working closely with protocols core teams and wider decentralized communities to understand core needs and help ideate for solutions based on Messaris solutions.
This will be a highly client-facing role while also working actively cross-functionally with research and data science teams to help deliver on core reporting services. There will be opportunities to identify new client needs and develop strategic plans to utilize resources to fulfill them.
The ideal candidate should have a strong interest and knowledge of the crypto industry with previous experience working with protocol teams or engaging with decentralized communities forums.
Were looking for someone comfortable managing 30-40 relationships with leading builders in the space, is client-obsessed, and always looking to improve overall satisfaction by going above and beyond the core requirements.
WHAT YOU’LL DO:
- Serve as the lead point of contact for all customer account management matters
- Keep clients abreast of Messari Enterprise and Mainnet conference opportunities to grow accounts
- Help facilitate research deliverables for Protocol Services
- Build and maintain strong, long-lasting client relationships, keeping track of client feedback, and recommending process and product improvements.
- Clearly communicate the progress of initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed
- Engage with protocol communities
WHO YOU ARE:
- Strong interest (obsession) in the crypto industry, and desire to get involved both inside and outside of the office
- A minimum of 3-5 years experience in account management, sales or business development at a professional services, technology, or finance/fintech company. Crypto experience preferred.
- Collaborative and motivated mindset. Willingness to work in a fun, high-paced, team environment.
- Strong communication skills with the ability to articulate, present, and debate complex problems with all levels of management
- Demonstrable ability to listen attentively and communicate ideas to both internal and external stakeholders.
- Exceptionally personable and comfortable being the face of Messari on the phone, on video calls, and at industry events
- Self-starter who can take loose instruction, and lead the process and deliverables from start to finish
- Experience with CRM software (Salesforce)
COMPENSATION INFO:
- Base 100k + bonus
What youll love about Messari.
We understand in order for you to do your best work, you need the resources to stay healthy, recharge, and feel like you have ownership in the future we are building. Benefits:- Competitive Salary and Employee Stock Options: Everyone in our team contributes to the success of our game-changing products, which is why we share all our wins company-wide. As we continue to succeed, stock options and a competitive salary mean you get to enjoy the upside!
- Health, Dental, & Vision: We care about your well-being so we contribute to the cost of your health benefits. Messari covers 80% of your health, dental, and vision!
- Flexible Spending Account (FSA): Use pretax dollars for any health care needs.
- Life Insurance: Provided to you at no cost, with coverage up to 1x your Annual Salary.
- Disability Insurance: Offering Long-term and Short-term disability to provide a portion of your income during times you are unable to work!
- Flexible Time Off: Forget accrued PTO days. We believe in the power of personal time, so we offer as much flexible time as you need. Just clear it with your team and bon voyage!
- Paid Parental Leave: We encourage you to take care of your little one! We provide 18 weeks for birthing parents / 4 weeks for non-birthing parents
- WeWork: All Access Pass.
- 401k: 3% Match when you invest in your future with our 401K.
- Flexible working life and $500 WFH set up allowance: Work-life balance is important. Whether you want to work from home or come to our offices in New York or San Francisco, the choice is yours. To help you get comfortable working from home well assist with a $500 contribution.
- Community & Social Events: Messari is a community, we work hard, and bring each other up! Fun and regular company events to relax and connect with teammates.
- Learning and Development: We are dedicated to your professional development. We contribute $1,000 annually for you to invest in your continued education