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Claims Representative
locations
Remote – US
Scottsdale
Charleston
time type
Full time
job requisition id
R1813
About the role.
The Claims Representative is a key member of the claims team reporting to the Casualty Manager or Team Leader. The primary goal of this position is to deliver flawless service to our members and independent agency partners. This person will handle first and third party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service and regulatory compliance.
What you’ll do.
- Resolving claims and responding to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, roadside assistance, and rental car agencies).
- Being the first notice of loss for a claim assignment from our valued members.
- Handling 1st & 3rd party auto physical damage claims, including losses of disputed liability, without 3rd party bodily injury exposure.
- Handling subrogation on closed files.
- Making appropriate coverage determinations, reserving and resolving claims within prescribed authority levels, and handling status updates with agents and members, all with a focus on timeliness.
- Appropriately managing vendor activities.
- Processing transactions in claim and policy administration system; inputting claim data for reporting purposes.
What we’re looking for.
- You have 1+ years of direct Property and Casualty Insurance experience.
- You are experienced in handling auto physical damage claims.
- You have prior experience in a fast paced environment, where multitasking and organizational skills were required.
- You have a working knowledge of excel, word, and email applications.
- You are experienced within the high net worth industry a plus.
- You have a Bachelor’s degree (preferred).
- Your interpersonal, listening, written, and oral communication skills are excellent.
- You are highly detailed and organized, capable of prioritizing multiple tasks and assuring consistently high levels of accuracy.
- You have an ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
- You are an agile learner who can quickly absorb information and apply it to current business situations.