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Claims Assistant

Remote

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our flexible workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, Where can I help?, you’ll thrive with us.

A Brief Overview

The Claims Assistant is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

How You Will Make an Impact:

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

What We Need:

• Bachelor’s degree from an accredited university or industry designations are preferred but not required.
• A high-level knowledge of Service Center policies and guidelines typically achieved through: a minimum of one year in the insurance industry insurance industry, preferably in commercial claims.
• A relentless desire to continually update your skill level through continuing education and self-development.
• Highly accurate typing with speed of at least 50 wpm.
• Strong PC skills, including extensive experience working on Windows and good knowledge of MS Outlook, Word, and Excel
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented, organized, and able to effectively prioritize your workload, manage multiple tasks, and meet deadlines.
• A high level of energy and motivation.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and inidual performance as well as a generous benefits package.

Colorado outside of Denver metro, Maryland, Nevada, and Rhode Island Pay Ranges:

$47,000$54,100 USD

California outside of San Francisco metro area, Connecticut, Denver metro area, Washington State, and New York State (including Westchester County) Pay Ranges:

$51,700$59,510 USD

New York City and San Francisco metro areas Pay Ranges:

$56,400$64,920 USD

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. (NYSE:ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.We foster an inclusive culture that embraces ersity and design thinking, relies on innovation and agility, promotes collaborative service delivery, offers frequent, integrated communication and values authentic recognition of excellence. View our 2022 Environmental, Social & Governance Report to learn more about Argo.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development Training magazine lists Argo among the Training “Top 125” Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
• An inclusive culture that develops and sponsors erse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
• Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
• A generous Employee Referral program that results in approximately 25% of all new hires annually.